Betsafe - Dont understand the market

sparkz

Dormant account
Joined
Dec 27, 2007
Location
Earth
Im fuming. Only an hour ago was I singing betsafe's praises and now its completely the opposite.

I made my withdraw. After an hour I checked to see what the progress of the withdraw was.

It had been removed and put back on my account with them and I had been given no notice by email whatsoever.

I saw when I signed up they accept various forms of ID including passport/driving licence. I dont need to get into the debate about that but I have neither. However at casinos that use the same software they have ALWAYS accepted my birth certificate as ID.

Anyways I got in touch with support who told me an email had been sent regarding identification (I havent recieved any even now). They copied some of them apparent email which said I need passport/driving licence, card front and back scans and of a copy of my statement which shows betsafe transactions.


When I asked about the birth certificate the support staff said they would ask and came back to say they wont accept it as valid ID.


2 thing certainly baffles me here. Firstly what I was offering was not only my birth certificate but a copy of myself holding it. If fraud was found to of happened then they have me in a picture next to my birth certificate so any investigator would know who is to blame (me). Obviously a birth certificate is just as valid as a passport and shows the same.

The next is they want a statement showing my casino transactions.... What planet are they on...seriously?

The thing here is they should fully accept any bank statement showing my details. If I have to send 1 with transactions to them it will take a month for that statement to come through since I havent long received my last statement. Why should anyone have to wait that long when they have full proof that they are legal to gamble and they are who they say they are?


Edit: and surely this is rogueish behaviour. I just got this reply from them:

"Unfortunately we need you to send in some kind of ID, if you don’t have a ID card please go and ask for a passport. This is for security reasons and nothing we can make any exceptions from. In addition to that we also need you to send in a statement that shows your deposit made to Betsafe."

What the hell. They are actually telling me to go and get a passport, as in apply for 1 which takes 2 or 3 weeks. Pay £100 for it, get peoples names and passport numbers counter signed on it and go for an interview to prove who I am just so I can send it to them.

Seriously they need a wake up call
 
Im fuming. Only an hour ago was I singing betsafe's praises and now its completely the opposite.

I made my withdraw. After an hour I checked to see what the progress of the withdraw was.

It had been removed and put back on my account with them and I had been given no notice by email whatsoever.

I saw when I signed up they accept various forms of ID including passport/driving licence. I dont need to get into the debate about that but I have neither. However at casinos that use the same software they have ALWAYS accepted my birth certificate as ID.

Anyways I got in touch with support who told me an email had been sent regarding identification (I havent recieved any even now). They copied some of them apparent email which said I need passport/driving licence, card front and back scans and of a copy of my statement which shows betsafe transactions.


When I asked about the birth certificate the support staff said they would ask and came back to say they wont accept it as valid ID.


2 thing certainly baffles me here. Firstly what I was offering was not only my birth certificate but a copy of myself holding it. If fraud was found to of happened then they have me in a picture next to my birth certificate so any investigator would know who is to blame (me). Obviously a birth certificate is just as valid as a passport and shows the same.

The next is they want a statement showing my casino transactions.... What planet are they on...seriously?

The thing here is they should fully accept any bank statement showing my details. If I have to send 1 with transactions to them it will take a month for that statement to come through since I havent long received my last statement. Why should anyone have to wait that long when they have full proof that they are legal to gamble and they are who they say they are?


Edit: and surely this is rogueish behaviour. I just got this reply from them:

"Unfortunately we need you to send in some kind of ID, if you don’t have a ID card please go and ask for a passport. This is for security reasons and nothing we can make any exceptions from. In addition to that we also need you to send in a statement that shows your deposit made to Betsafe."

What the hell. They are actually telling me to go and get a passport, as in apply for 1 which takes 2 or 3 weeks. Pay £100 for it, get peoples names and passport numbers counter signed on it and go for an interview to prove who I am just so I can send it to them.

Seriously they need a wake up call

Remember that they are now part of Betsson. They have big markets...

It's common rule of many Netent casinos that you have to send copy of passport or driving licence. I think all casinos not accept "birth certificate".

I use ewallets so it easy to take a copy of screen (not need copy of visa-cards). Also same method will works internet banking system.

I m not sure do they accept if you ask them calling to you or you will call to them..
 
Well in the end I just couldnt be bothered with it to be honest.

Played my balance, lost it and thats that. To be fair im still fuming. I only replayed the balance because I knew full well I would eventually lose it.
 
Im fuming. Only an hour ago was I singing betsafe's praises and now its completely the opposite.

I made my withdraw. After an hour I checked to see what the progress of the withdraw was.

It had been removed and put back on my account with them and I had been given no notice by email whatsoever.

I saw when I signed up they accept various forms of ID including passport/driving licence. I dont need to get into the debate about that but I have neither. However at casinos that use the same software they have ALWAYS accepted my birth certificate as ID.

Anyways I got in touch with support who told me an email had been sent regarding identification (I havent recieved any even now). They copied some of them apparent email which said I need passport/driving licence, card front and back scans and of a copy of my statement which shows betsafe transactions.


When I asked about the birth certificate the support staff said they would ask and came back to say they wont accept it as valid ID.


2 thing certainly baffles me here. Firstly what I was offering was not only my birth certificate but a copy of myself holding it. If fraud was found to of happened then they have me in a picture next to my birth certificate so any investigator would know who is to blame (me). Obviously a birth certificate is just as valid as a passport and shows the same.

The next is they want a statement showing my casino transactions.... What planet are they on...seriously?

The thing here is they should fully accept any bank statement showing my details. If I have to send 1 with transactions to them it will take a month for that statement to come through since I havent long received my last statement. Why should anyone have to wait that long when they have full proof that they are legal to gamble and they are who they say they are?


Edit: and surely this is rogueish behaviour. I just got this reply from them:

"Unfortunately we need you to send in some kind of ID, if you don’t have a ID card please go and ask for a passport. This is for security reasons and nothing we can make any exceptions from. In addition to that we also need you to send in a statement that shows your deposit made to Betsafe."

What the hell. They are actually telling me to go and get a passport, as in apply for 1 which takes 2 or 3 weeks. Pay £100 for it, get peoples names and passport numbers counter signed on it and go for an interview to prove who I am just so I can send it to them.

Seriously they need a wake up call

You should be able to get one of the local authority "citizen cards" that are used to prove age when buying age restricted products. Only the ones with the "pass" mark (a holographic security mark) are government approved to be accepted as proof of ID in the same way that a drivers license would be. They are cheaper than passports, and although you still need to apply in person and have your documents checked, this can be done locally, rather than at a regional passport office.

Passports now take 6 weeks or more for a first one. You can say that you need it as a proof of ID because no business is prepared to accept a birth certificate. You can also raise this problem with your MP and trading standards, as a proper solution requires the government to provide some kind of standardised scheme throughout the UK that people who cannot get a driving license can use to get a driving license like ID card.

The EU has passed a directive, and it has been implemented in such a way as to be incompatible with the UK way of doing things. Other EU countries issue national ID cards, but the UK is "odd one out", thus the EU directive causes problems for some UK customers in cross-border commerce.

Passports are so sensitive that although they can be shown as proof of ID, businesses are not supposed to be taking copies, or in the case of online commerce, being sent them. The security services DO know that in practice busineses DO ask to see passports, and often take copies. There has even been a crackdown on tourist businesses asking to RETAIN passports as a "securty deposit" on things like boat hire, hotel rooms, etc. We have been told NOT to hand in passports for "safekeeping by the hotel", but to lock them in our room safe.
A driving license is not such a problem, and it is OK to allow businesses to have and store copies, and the "citizen card" is OK for this too. Neither will get a fraudster past border control, which is why there is such a worry about passports being stolen and modified to be used illegally to gain entry into the UK.

The UK government is not really taking this issue seriously enough, and is looking the other way whilst the sending of JPEG files of passports to offshore commerce companies is becoming the norm. Unless the GOVERNMENT makes a fuss, the practice will not change, and customers will have to accept it for now.
 
I didnt know they even had those.

The thing I find though is you say documents are required to get the ID card i.e birth certificate. Its a no logic thing that an ID card like that is ok, but the thing which you use to get an ID card like that in the first place is not. I offered them the full apple, but they would only take the apple core.

You have to wonder what sort of casinos we are dealing with. Certainly a lot of them are shameless criminals. We pay their wages, we are customers and should always be treated right. What happened today was nothing short of being mugged off. Instead of them understanding my reasons and actually researching what the UK government and stances on ID are like they stuck to rules on a sheet of paper.

In retail stores many have return policys. For example if their policy stated the product can only be returned to them up to 30 days after purchase and a customer comes back with that product after 31 or 32 days many company's will let the typical pen and paper rules slip a bit and refund them. That is because they understand the customer could of got the latest return date wrong by mistake and that they want to keep the customer happy so they return time and time again.

Of course my withdraw was $200 from a $100 deposit. Thats only about £60 profit. I have been a more high rolling style player at some points. Sometimes in a week alone I have deposited over $3000, with my average deposit amount per month of recent times being at least $1000. So in this situation sheer ignorance, no compassion, and rudeness has indeed cost them more than a measly $100.

What the other thing was is the bank statement. From correspondence they made no request whatsoever for a copy of my e-banking statement. What they wanted was specifically a copy of my paper bank statement showing transactions to their casino. The logic on this was that I would have to wait 30 days for my next bank statement. If I got a mini statement from the bank it would not show my full account details and just be a small bit of paper without my name on it showing recent transactions which they would not of accepted. That would make payout time to a month which should be branded as rogue behaviour. If a casino doesnt process a withdraw for a month they never become accredited and are frowned upon.

The support were just as bad. The guy at the documents department was just a waste of space. 1st reply was telling me pretty much "if you dont have a passport... go and get 1 for us to see", then on the next reply from them it was basically the same thing. Once the money was lost and I told them to close my account I didnt even get a reply.

If you want to make sure your bets are safe, then dont use betsafe!!!
 
Passports are so sensitive that although they can be shown as proof of ID, businesses are not supposed to be taking copies, or in the case of online commerce, being sent them.
Errm, in some cases businesses have to photocopy passports and keep the photocopy, e.g., when verifying that a new employee has the right to work in the UK or when carrying out anti-moneylaundering checks, copies of the documents produces have to be kept as evidence that the required checks have taken place.
 
Errm, in some cases businesses have to photocopy passports and keep the photocopy, e.g., when verifying that a new employee has the right to work in the UK or when carrying out anti-moneylaundering checks, copies of the documents produces have to be kept as evidence that the required checks have taken place.

Businesses dont primarily use a passport. They use a national insurance card more often than not. This proves the person legally can work in the UK and they can run backround checks from it. Some places ask for that and a form of ID which can range from anything from a tax certificate to a birth certificate. For my job when I started they needed bank details (naturally to pay me) my national insurance card and something else with my name on. I gave my birth certificate for that.

The only time a passport is exclusively needed is if you are of foreign nationality and the department of customs and whatnot gets in touch. This will tell them that you are allowed to be in the country and they can then check weather you have applied for a work permit and can legally work. The only foreign nationals that came from overseas and dont have a passport are the 1's trying to get in illegally (minus a few cases) so if a passport cant be found on them they will investigate further.

Other uses for a passport is of course to go overseas and some people can use it for ID in shops when buying alcohol.
 
National insurance number is not a proof of eligibility to work in the UK, nor does it necessarily belong to the person presenting it. Read
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about what documents are acceptable.
 
National insurance number is not a proof of eligibility to work in the UK, nor does it necessarily belong to the person presenting it. Read
You do not have permission to view link Log in or register now.
about what documents are acceptable.

Its given to someone who is granted residency in the UK, In the workplace for me, everyone else at my work a document essentially needed was the national insurance card which they took a copy of and stored on record.
 
It applies to everybody. Towards the end it specifically says that the NI number is not sufficient. These checks are not obligatory, they provide a defence if the employee turns out to be illegal, otherwise the employer can be fined £10000.

Anti-money laundering checks are another situation where a photocopy of your passport may be made and retained.
 
Errm, in some cases businesses have to photocopy passports and keep the photocopy, e.g., when verifying that a new employee has the right to work in the UK or when carrying out anti-moneylaundering checks, copies of the documents produces have to be kept as evidence that the required checks have taken place.

However, these copies are kept within the UK, and thus subject to our laws. Sending copies to an internet based company located offshore, and NOT subject to UK laws, is a different matter.

Passports are intended to be used for travel, and it is NOT intended that everyone should have them to be used WITHIN the UK for their everyday lives. The government also supply a list of which documents should be acceptable to comply with all the various laws.

When applying for a passport, you are asked what you want it for, a pretty routine question for many. Maybe it is time to put on record what is going on, and applicants who need one just to prove their identity should say so at the interview, pointing out that they have no choice in the matter because their money is being held ransom by an offshore company that is operating LEGALLY with the full blessing of the UK government under the recent Gambling Act.

The ball is then in the government's court, and it is up to them to decide whether they are OK with this widespread practice of internet companies, or whether like tourist hotels and hire businesses, a crackdown or total prohibition of the practice is in order.

In the case of hotels and companies that hire boats to tourists in many Mediterranean resorts, the UK government decided a crackdown and outlawing of the practice of these businesses demanding to hold passports as a form of "security deposit" for the items hired, or the hotel bill, was in order.
Even the practice of hotels asking to take a copy of a customers passport has been strongly discouraged, and holidaymakers have been told that there is no right for their hotel to REQUIRE that they allow them to make a copy of their document, nor penalise them for refusing the request.

This is because the government believe that there is no meaningful security of the documents in such cases, and that this is one of the main sources for stolen documents reaching the criminal networks, with copies making it much easier for forgeries to be produced or identities stolen.

When using a passport as a means of ID in a shop, you are only letting them see it, not take a copy for their own files.

Asking for paper items in 2011 is also archaic, and many players can't comply because such things are being taken out of existence now that so much can be done online, and the ONLY way to get such paper documents is by special request, or tricking the system.

For example, to get a recent document that casinos will accept and when you take all your utility bills online, and bank online. Just don't pay your council tax one month. This will cause the automatic generation of a reminder letter that will be "less than 3 months old" and thus suitable for casino verification. So long as you then pay up when you receive it, you will have no problems with the council.

If the council ask whether you are needing financial help, tell the truth that you need an official paper document to prove your ID, and this is the ONLY way you are able to get one every three months because the council only send you an ANNUAL council tax bill, which is no good after the end of June.

Eventually, the government will get fed up with the extra costs involved in pandering to business, and do something about it. Them may simply tell them "THIS is how we do things here, and you either suck it up, or pull out of the UK market".

If the government don't like passports being used this way, it's THEIR problem because they haven't implemented an alternative that businesses deem acceptable, and until they act, lowly customers don't have a choice other than to comply with such demands.
 
It applies to everybody. Towards the end it specifically says that the NI number is not sufficient. These checks are not obligatory, they provide a defence if the employee turns out to be illegal, otherwise the employer can be fined £10000.

Anti-money laundering checks are another situation where a photocopy of your passport may be made and retained.

In all fairness however what it says and what happens can be 2 different things. A workplace with common sense will know full well that the only way someone can be possibly working illegally is if they are not English. Thus the best thing they can do is request a travel document like a valid visa or passport, then they are covered. If however the person is British the company can take a more relaxed view and any document would be accepted (I dont know any English people who have handed in their passport at work, its always been tax cert or NI card)

When I took a loan with my bank the only document required was my tax certificate and im sure they ran some anti-money laundering checks.

As vinyl says the other time is people can use it as ID in shops but they dont keep a copy.

As mentioned really I can understand copy's being taken for non Brits since the relevant crimes committed are done by them but if you are British the whole checks and laws are a lot more relaxed. If stopped by the police for example they can just take your name, match up what you say on a database and can then verify you are who you say you are (I recall twice being stopped by police in the past, once was for underage drinking, they just took my name, radioed into their HQ and confirmed my details, then another time was because I was waiting for a bus near some guys smoking weed and they had to search me to make sure I was nothing to do with them, again the same process happened)

I agree again with vinyl also. In this day and age paper documents do not exist. I know for me I dont have anything come through in the post apart from my bank statement (which I was going to change the other day to online only so no paper bills). Council tax, phone bills, electric, gas and water all are paid via direct debit so I get nothing in the post. Some of them can supply me with paper bills but it means a charge for it.

I still feel totally gutted about playing. Not because of the cash, but because its seriously made me realise that im never going to gamble again. This casino treated me worse than a rogue casino would of (rude emails, support who dont have a clue, no compassion, no understanding, didnt reply to my email about closing my account and they didnt even have the decency to email me saying my withdraw was cancelled and the request for documents support said was sent to me via email never came through, even today its not in my inbox)
 
In all fairness however what it says and what happens can be 2 different things. A workplace with common sense will know full well that the only way someone can be possibly working illegally is if they are not English. Thus the best thing they can do is request a travel document like a valid visa or passport, then they are covered. If however the person is British the company can take a more relaxed view and any document would be accepted (I dont know any English people who have handed in their passport at work, its always been tax cert or NI card)
Discriminating on the basis of whether someone looks or sounds British will result in a race discrimination lawsuit, which will be even more expensive than a fine for employing an illegal alien.
 
Discriminating on the basis of whether someone looks or sounds British will result in a race discrimination lawsuit, which will be even more expensive than a fine for employing an illegal alien.

They have to be careful, so they first look for things a British person would be able to provide, which would be a NI number and proof of address. Only if this doesn't seem to match anything on record would they have reason to say the person is not a British citizen, and could then ask them to provide proof that they are allowed to work. The procedure would have to be the same for everybody.

The problem in the UK is that you are only going to apply for a passport the first time you plan to go abroad, most people don't apply for one "just in case".

If you can just walk into a bank and open your first ever account with them using the documents you have, then it follows that these documents are sufficient to comply with the international money laundering agreement, and this would be the case for any business that needs to comply with the same law.

When casinos start asking for "the impossible" it just looks like they are creating a situation where they can refuse to pay, and shift the blame to some faceless international government bureauocracy.

This could then open to legal actions based on other forms of discrimination legislation brought in by EU directives. In this case for example, demanding a driving license could be grounds for claiming they have set up a system that discriminates against disabled players, who would not have access in law to such a document, and would therefore not be able to avail themselves of the services with the same ease that an able person would.

There is no telling what can happen in such cases, and the introduction of the principle of "indirect discrimination" covers situations where there was no direct discrimination against an individual, but where procedures had the consequence of making it harder for certain groups to enjoy the same level of service.

One example of this is buildings that can only be accessed by a flight of steps. No intent was made to discrimate when they were built, but because stairs could not be climbed by wheelchair users unless someone helped them, all buildings of this nature that invited in the general public were suddenly lumbered with a legal requirement to build ramps or elevators, or face a prohibition on their use.

Sometimes, it takes a test case in order to establish that a particular system is illegal because it "indirectly discriminates" against a particular group, and it is surprising what some of these cases have come up with as setups deemed "guilty" of such a breach.

Some have even suggested that the wide scope of this legislation is "madness", because places have even been forced to make provision that no-one actually wants, or will ever be used in the future.
 
They have to be careful, so they first look for things a British person would be able to provide, which would be a NI number and proof of address. Only if this doesn't seem to match anything on record would they have reason to say the person is not a British citizen, and could then ask them to provide proof that they are allowed to work. The procedure would have to be the same for everybody.
The employer can decide not to carry out the document checks and then he will be liable for a fine if an employee turns out to be illegal later, or he can ask all new employees for one of the documents or combinations of documents in the list and keep copies of them regardless of their claimed or apparent nationality status. The documents are not checked against other records.


In the case of hotels and companies that hire boats to tourists in many Mediterranean resorts, the UK government decided a crackdown and outlawing of the practice of these businesses demanding to hold passports as a form of "security deposit" for the items hired, or the hotel bill, was in order.
Even the practice of hotels asking to take a copy of a customers passport has been strongly discouraged, and holidaymakers have been told that there is no right for their hotel to REQUIRE that they allow them to make a copy of their document, nor penalise them for refusing the request.
This would depend on the law of the country where the hotel is located. The essence seems to be that foreigners making photocopies of British passports is dangerous, but British businesses making photocopies of foreign passports is OK, because we are good chaps.
 
The employer can decide not to carry out the document checks and then he will be liable for a fine if an employee turns out to be illegal later, or he can ask all new employees for one of the documents or combinations of documents in the list and keep copies of them regardless of their claimed or apparent nationality status. The documents are not checked against other records.



This would depend on the law of the country where the hotel is located. The essence seems to be that foreigners making photocopies of British passports is dangerous, but British businesses making photocopies of foreign passports is OK, because we are good chaps.

I think it's more a case of the government turning a blind eye until something goes wrong.

The sh1t really hit the fan when a subversive was assasinated in the middle east, and it turned out the assassins were using British passports believed to have been faked from copies taken by unauthorised private businesses. There was also a big fraud attempt mafe at Rushmore with fake British (and other) passports also thought to have derived from copies made in hotels in the Mediterranean.

Apart from this, we have "advice" from the government about who is authorised to take copies of our passports. It is UK law that applies to these documents wherever we are, and it is accepted that only government bodies in other countries can demand to see, and make copies of, our passports.

At least with UK businesses, they can be held accountable in law if something goes wrong, which is not the case with foreign businesses.

I don't think the UK government has any idea that the practice is widespread in online gambling, else they would be pretty worried about it. It will probably stay that way until something goes wrong, and such copies end up in the hands of serious criminals or terrorists, and get used in large numbers to further their activities.
 
Just one comment.

In Norway, you need to have a passport to open a bank account. So I would not see the big problem if a casino would ask me for a copy. And yes, passports are often used when travelling, but a passport is not only "intended to be used for travel".
 
Just one comment.

In Norway, you need to have a passport to open a bank account. So I would not see the big problem if a casino would ask me for a copy. And yes, passports are often used when travelling, but a passport is not only "intended to be used for travel".

It is different in the UK. I expect almost everyone in Norway gets themselves a passport, but this is not the case in the UK, probably because they are not needed internally as they appear to be in Norway. In the US, few people bother because many people there don't ever go abroad, preferring instead to go to different parts of the US for holidays.

The UK passport office view a passport as a travel document, and in the interview they ask why you are applying for one, and the answer they expect is foreign travel. Other answers might make them dig deeper, because they are worried as to why someone not intending to travel has taken the bother to get one. There is nothing to stop you saying you want it for travel though, as it isn't something they can check out because few people book a holiday until they are certain they have the passport sorted.

Once the first one has been obtained, renewal is much easier, and is usually worth it, especially for an online gambler;)
 
I guess it all comes down to the fact that in the UK you have a different system where passports or national ID or drivers license are not necessary to prove your identity. A non British company doesn't have to know the inner workings of the UK but I think they should try to accommodate to their British players. A birth certificate seems good enough for me to prove your identity.

In Spain you use your national ID for all kinds of stuff (opening a bank account, paying bills, applying to university, etc). Technically you can't leave your house without it if your over 14 years old.
 
I guess it all comes down to the fact that in the UK you have a different system where passports or national ID or drivers license are not necessary to prove your identity. A non British company doesn't have to know the inner workings of the UK but I think they should try to accommodate to their British players. A birth certificate seems good enough for me to prove your identity.

In Spain you use your national ID for all kinds of stuff (opening a bank account, paying bills, applying to university, etc). Technically you can't leave your house without it if your over 14 years old.

They DO if they are specifically targeting the UK market with their advertising, rather than UK customers simply finding them on the internet, and trying to do business with them.

The UK is actually a BIG market, even though a small country. UK players have always enjoyed a more relaxed attitude to offshore activities, including gambling, whereas other countries have sought to prevent offshore and internet companies from competing with domestic suppliers.

The UK never went down the route of making it's citizens "carry papers" wherever they went, because this was how citizens in "police states" and "communist bloc" countries were closely monitored and controlled, with regular "checkpoints" where citizens have to "show papers" or risk getting arrested. This negative association from the war and cold war period meant that any type of compulsory ID scheme would be seen as a means to control citizens by them being forced to carry these "papers" and be subjected to arbitrary "stop & show" challenges whenever they were out.
The government did try to introduce an ID card scheme to match other EU countries, but it was unpopular enough for the government to fear losing the next election were they to press ahead, and the fact that the scheme would have been very expensive to implement, and would have been seen as a "tax charge for merely being alive" under proposals to compel everybody to pay over £100 to get their card, made sure the idea was killed off.

It now seems that efforts are being focussed on making sure our borders are secure, with UK citizens expected to behave themselves inside the country without the need for them to have to prove who they are 24/7 with an ID card.

Something would have to happen to make the government think again, such as a serious problem caused by NOT having a national ID card scheme outside of the passport.

One EU proposal that might have made the UK need national ID cards was the idea that borders between EU states could be crossed with nothing more than an internal proof of ID, rather than a passport. This never happened because the fear was that once someone from outside the EU had got in through a "weak link" country, they would easily be able to travel and work illegaly in every other EU country.

In fact, the UK DOES have a compulsory ID card system, but ONLY for those seeking asylum, or those deemed to have entered illegally to work, and are still here appealing their deportation orders.
 
I agree completely.

Casinos should know what the laws of a country are that they target with ads. Market research should find this out in every aspect. From what percentage of that country gambles, to what documents people can provide, etc.

Here when I opened my first bank account it was at college and no documents were needed. Then when I opened my second bank account I applied online. They checked the details on the credit rating indexing system and a few weeks later I got my card and account opened.

The best thing betsafe could of done in this situation is refund the deposit. Since if I had actually met their demands a driving licence could take years to get (bear in mind they didnt ask for a provisional but an actual driving licence) and a passport would take a few months to get and be costly. In reality there was no way I could of got either anytime soon and thus I wouldnt of seen my money anyway. Instead they sent the same copied and pasted email over and over again and when the money had gone and I sent more emails I didnt even get a single reply from them
 

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