Im fuming. Only an hour ago was I singing betsafe's praises and now its completely the opposite.
I made my withdraw. After an hour I checked to see what the progress of the withdraw was.
It had been removed and put back on my account with them and I had been given no notice by email whatsoever.
I saw when I signed up they accept various forms of ID including passport/driving licence. I dont need to get into the debate about that but I have neither. However at casinos that use the same software they have ALWAYS accepted my birth certificate as ID.
Anyways I got in touch with support who told me an email had been sent regarding identification (I havent recieved any even now). They copied some of them apparent email which said I need passport/driving licence, card front and back scans and of a copy of my statement which shows betsafe transactions.
When I asked about the birth certificate the support staff said they would ask and came back to say they wont accept it as valid ID.
2 thing certainly baffles me here. Firstly what I was offering was not only my birth certificate but a copy of myself holding it. If fraud was found to of happened then they have me in a picture next to my birth certificate so any investigator would know who is to blame (me). Obviously a birth certificate is just as valid as a passport and shows the same.
The next is they want a statement showing my casino transactions.... What planet are they on...seriously?
The thing here is they should fully accept any bank statement showing my details. If I have to send 1 with transactions to them it will take a month for that statement to come through since I havent long received my last statement. Why should anyone have to wait that long when they have full proof that they are legal to gamble and they are who they say they are?
Edit: and surely this is rogueish behaviour. I just got this reply from them:
"Unfortunately we need you to send in some kind of ID, if you don’t have a ID card please go and ask for a passport. This is for security reasons and nothing we can make any exceptions from. In addition to that we also need you to send in a statement that shows your deposit made to Betsafe."
What the hell. They are actually telling me to go and get a passport, as in apply for 1 which takes 2 or 3 weeks. Pay £100 for it, get peoples names and passport numbers counter signed on it and go for an interview to prove who I am just so I can send it to them.
Seriously they need a wake up call
I made my withdraw. After an hour I checked to see what the progress of the withdraw was.
It had been removed and put back on my account with them and I had been given no notice by email whatsoever.
I saw when I signed up they accept various forms of ID including passport/driving licence. I dont need to get into the debate about that but I have neither. However at casinos that use the same software they have ALWAYS accepted my birth certificate as ID.
Anyways I got in touch with support who told me an email had been sent regarding identification (I havent recieved any even now). They copied some of them apparent email which said I need passport/driving licence, card front and back scans and of a copy of my statement which shows betsafe transactions.
When I asked about the birth certificate the support staff said they would ask and came back to say they wont accept it as valid ID.
2 thing certainly baffles me here. Firstly what I was offering was not only my birth certificate but a copy of myself holding it. If fraud was found to of happened then they have me in a picture next to my birth certificate so any investigator would know who is to blame (me). Obviously a birth certificate is just as valid as a passport and shows the same.
The next is they want a statement showing my casino transactions.... What planet are they on...seriously?
The thing here is they should fully accept any bank statement showing my details. If I have to send 1 with transactions to them it will take a month for that statement to come through since I havent long received my last statement. Why should anyone have to wait that long when they have full proof that they are legal to gamble and they are who they say they are?
Edit: and surely this is rogueish behaviour. I just got this reply from them:
"Unfortunately we need you to send in some kind of ID, if you don’t have a ID card please go and ask for a passport. This is for security reasons and nothing we can make any exceptions from. In addition to that we also need you to send in a statement that shows your deposit made to Betsafe."
What the hell. They are actually telling me to go and get a passport, as in apply for 1 which takes 2 or 3 weeks. Pay £100 for it, get peoples names and passport numbers counter signed on it and go for an interview to prove who I am just so I can send it to them.
Seriously they need a wake up call