Betrally casino - max bet rule, do we have a leg to stand on?

[leeseylee]

Hi all,

Don't know if anyone can help, not me, but someone I know took a 150% bonus at betrally casino, she managed to win £800, betrally after asking for ID have confiscated all winnings, citing terms and conditions have been broken, i refer to this rule:

In the interest of fair gaming and to prevent bonus manipulation, Betrally will take protective measures from customers, who claimed a deposit bonus and placed bets equal to or more than 5% of their deposited amount while the bonus was active in their account or bet size of 6.25, whichever is lower. In the case of Cashback bonus or free no-deposit bonus, this rule applies to bets equal to or more than 5% of the bonus amount credited or bet size of 6.25, whichever is lower. These measures include removal of such winnings upon management discretion.

So she deposited £25 got the bonus and did a couple of £1.50 spins, played over a period of a couple of days, got the balance up to £800 odd completed wagering and requested a withdrawal, had a couple of emails back and forth, last one being that all winnings had been removed.

Now I have been playing at online casinos for a while and I understand she broke the rules, but am wondering if there is anything that can be done due to the last sentence in the terms? Now she is completely gutted and i feel like crap as I, as a bit of a bonus hunter, was trying to help her make a little bit of money.

Any help much appreciated.

 

[Tirilej]

As a bonushunter you knew that the rules are the first thing you read and I'm sure you always follow them.

You should have tought her to do that too since that's the most important thing to do wherever you want to play, but especially in a new casino.

No leg to stand on here, sorry...

 

[frank32]

Bet Rally casino should simply be avoided at all costs then and should be named and shamed. I can't bare casino crooks confiscating peoples winnings at any chance or reason they can.

1.50 spins is not high. Totally appalling, with those bonus terms and conditions they shouldnt bother expecting new players at all

 

[leeseylee]

I did tell her to read the terms, and she did, theres a clicky at the end of the terms for further terms which she didnt read.

Thanks for replying though, figured it was worth a shot.

 

[paul7388]

im afraid theres probably nothing you can do as its an absurd rule that you cant bet more than £1.25 a spin but as its there in there terms they can get away with it. Hate it when it says These measures include removal of such winnings upon management discretion . But must ask if you are experienced at getting bonuses and know the rules why on earth did you get your friend to sign up to a casino like that. Why would you not have got her signing up and playing at one of the casinos you previously used.

 

[Tirilej]

Besides what I said in my first post it would have been better if your ''friend'' had signed up here and talked about this.
As the bonushunter you are you know that we will suspect you for being behind the account.

Don't teach any more of your friends to play please

 

[leeseylee]

I havent really been advising where to play, more like how IYSWIM, I have also advised her to do her own research, unfortunatly there is only so much I can do.

 

[leeseylee]

Its really not me thats done this, I could have just said so if it was, I was just looking for advice for her really, she hasnt been accused of gnoming at betrally.

 

[Tirilej]

Its really not me thats done this, I could have just said so if it was, I was just looking for advice for her really, she hasnt been accused of gnoming at betrally.

No matter what have happened you both have learned a hard lesson.

I can't say if the rule are wrong or not. That's not my area, but it is there to follow or play elsewhere.
I've lost money for not followed rules too. I know the feeling.

 

[miso]

Hi all,

Don't know if anyone can help, not me, but someone I know took a 150% bonus at betrally casino, she managed to win £800, betrally after asking for ID have confiscated all winnings, citing terms and conditions have been broken, i refer to this rule:

In the interest of fair gaming and to prevent bonus manipulation, Betrally will take protective measures from customers, who claimed a deposit bonus and placed bets equal to or more than 5% of their deposited amount while the bonus was active in their account or bet size of 6.25, whichever is lower. In the case of Cashback bonus or free no-deposit bonus, this rule applies to bets equal to or more than 5% of the bonus amount credited or bet size of 6.25, whichever is lower. These measures include removal of such winnings upon management discretion.

So she deposited £25 got the bonus and did a couple of £1.50 spins, played over a period of a couple of days, got the balance up to £800 odd completed wagering and requested a withdrawal, had a couple of emails back and forth, last one being that all winnings had been removed.

Now I have been playing at online casinos for a while and I understand she broke the rules, but am wondering if there is anything that can be done due to the last sentence in the terms? Now she is completely gutted and i feel like crap as I, as a bit of a bonus hunter, was trying to help her make a little bit of money.

Any help much appreciated.

To be honest, this is quite unfortunate. If that 1.50 was the highest bet she placed, then it`s a really silly mistake.
There is not much difference between 1.50 and 1.25 (the max bet allowed on 25 deposit).

Bottom line, it`s up to the casino now. Yes, she broke the rules, if only by a fraction. There are casinos that would
look the other way, when players exceed max bet by a few cents and/or for a couple of spins.

Unfortunately, now that her winnings have been removed, Betrally has made their decision already.

Is the deposit intact? If yes, forget about the winnings (I know it`s hard) and consider this lesson learned.

 

[Valerie]

Hi guys,


Valerie from Betrally Casino here.
Please note that Betrally bonuses are not automatic upon sign up - by entering the bonus code the player chooses to take the bonus and it is player's responsibility to read and comply with terms ad conditions, whatever they are.

When a player is playing without bonus there are no max bet restrictions. Therefore we have acted in accordance with our terms in the described situation.
We always give the player his deposit back and the option to reclaim the bonus and try to win again, being made aware of the rules.
So players get a 2nd chance or the option to simply withdraw their deposit and play somewhere else, if they are not happy with our rules which makes us completely fair.

PM me if you have any questions.


All the best,
Valerie

 

[Tirilej]

Welcome Valerie!

Maybe you should send a pm to Casinomeister (Bryan) since you speak for Betrally, and ask to get a repstatus here.
That way everyone can find you if needed, and we know who you represent.

Great rule there with giving people a second chance. I liked it

 

[Valerie]

Welcome Valerie!

Maybe you should send a pm to Casinomeister (Bryan) since you speak for Betrally, and ask to get a repstatus here.
That way everyone can find you if needed, and we know who you represent.

Great rule there with giving people a second chance. I liked it

I have sent but no response from Casinomeister. Anyway, I try to follow the threads so if any mention of Betrally I could respond

 

[dunover]

Hi guys,


Valerie from Betrally Casino here.
Please note that Betrally bonuses are not automatic upon sign up - by entering the bonus code the player chooses to take the bonus and it is player's responsibility to read and comply with terms ad conditions, whatever they are.

When a player is playing without bonus there are no max bet restrictions. Therefore we have acted in accordance with our terms in the described situation.
We always give the player his deposit back and the option to reclaim the bonus and try to win again, being made aware of the rules.
So players get a 2nd chance or the option to simply withdraw their deposit and play somewhere else, if they are not happy with our rules which makes us completely fair.

PM me if you have any questions.




All the best,
Valerie

This is one of those cases whereby more specific terms need applying. The term 'x % or 6.25 whichever is lower' is quite common but becomes absurd in the case of small depositors whereby the 'x %' can and will result in only piddling stakes allowed to be used. It works if you deposit 100 so that limits you to 5% (£5) per spin and the amounts of 5% or 6.25 become the same if the bonus is 125 exactly.
On a low bonus amount the player may build up a balance and increase stakes and this where they fall foul of the term like the OP refers to.
Yes, the player should read the terms but I think they should be simplified to a simple fixed 'max 6.25'. This is because the 5% is a variable and even if a player had a mere 25 bonus, 6.25 would be 25%, a figure which sites such as Bet-at use as a max bonus bet. If a player wants to spunk a 25 bonus in 4 spins then good for the casino.

 

[Tirilej]

Sometimes when these kind of threads appeares with new casinos, and a rep comes running, a few take the chance to try something new.

Be careful here if you belong to those that don't read every single rule there is.
I found this rule regarding bonuses and it can be missed.
It is a lot of countries there, and this rule is the same as saying that if you come from any of these countries then you're not really welcome.
Your money is of course, but not you

Unless specified otherwise players from the following countries have three times higher rollover requirements: Armenia, Argentina, Azerbaijan, Brazil, Belarus, Belgium Cambodia, Croatia, Czech Republic, Chile, China, Cyprus, India, Iran, Dominican republic, Denmark, Estonia, Finland, Georgia, Guadeloupe, Hong-Kong, Hungary, Indonesia, Japan, Kazakhstan, Latvia, Lebanon, Lithuania, Macau, Malaysia, Martinique, Mexico, Moldova, Nepal, Norway, Pakistan, Paraguay, Phillipines, Peru, Poland, Romania, Russia, Serbia, Singapore, Slovenia, South Korea, Syria, Thailand, Ukraine, Uruguay Uzbekistan, Vietnam.

 

[dunover]

Sometimes when these kind of threads appeares with new casinos, and a rep comes running, a few take the chance to try something new.

Be careful here if you belong to those that don't read every single rule there is.
I found this rule regarding bonuses and it can be missed.
It is a lot of countries there, and this rule is the same as saying that if you come from any of these countries then you're not really welcome.
Your money is of course, but not you

Unless specified otherwise players from the following countries have three times higher rollover requirements: Armenia, Argentina, Azerbaijan, Brazil, Belarus, Belgium Cambodia, Croatia, Czech Republic, Chile, China, Cyprus, India, Iran, Dominican republic, Denmark, Estonia, Finland, Georgia, Guadeloupe, Hong-Kong, Hungary, Indonesia, Japan, Kazakhstan, Latvia, Lebanon, Lithuania, Macau, Malaysia, Martinique, Mexico, Moldova, Nepal, Norway, Pakistan, Paraguay, Phillipines, Peru, Poland, Romania, Russia, Serbia, Singapore, Slovenia, South Korea, Syria, Thailand, Ukraine, Uruguay Uzbekistan, Vietnam.

Thanks for that Tirilej, but if you take their '150% slots bonus' it's even worse:
Look at the small print - with the exception of 3D slots the rest carry a WR contribution of ONLY 50%!!!
So if you join and want to play on your MG favourites, the WR is effectively doubled.
Even worse, the WR is ludicrous in the first place - an incredible 35 X D+B!!
So unless you want to play those few 3D slots, you have a monstrous 140 x WR which exceeds anything I've ever seen, it's staggering.
If you join and take it you need psychiatric help.


TERMS:

1. The welcome bonus is available to new casino customers only.
2. A welcome bonus can be claimed only once.
3. The minimum deposit to qualify for the welcome bonuses is £/€20.*
4. This offer cannot be combined with any other offer.
5. A qualifying deposit and bonus must be used in the casino only.
6. Players must meet rollover requirements before withdrawing the bonus and any winnings.
7. Both bonuses have rollover requirements of thirty-five times the deposit and bonus amount.
8. For the All Games bonus, all Games count towards rollover requirements, excluding Progressives, Craps and Baccarat.
9. For the Slots bonus, only Slots (excluding Progressives) count towards rollover requirements as follows: 3D slots, which can be found under the 3D Slots tab count 100% towards rollover and all other slots count 50% towards rollover.
10. Players must meet the rollover requirements within fifteen days of claiming a bonus, otherwise the full bonus balance including accumulated bonus winnings will automatically expire.
11. Players can claim only one of the 2 bonuses.
12. These terms are subject to the General Betrally T&Cs and Betrally Casino Bonus Rules.


*Or Currency Equivalent



PS No wonder the OP got frustrated at £1.50 a go...a £100 deposit would give you (on MG games) a WR of £35,000!
AND the deposit is locked in, you can't forfeit bonus and withdraw cash if you win before touching bonus.
Known as an EV- - - - - bonus...

 

[billnye5]

I have done similar, i do hope they will look the other way in regards to the winnings as i won £400 off it, i would be grateful if they did but we'll wait and see...

even if they don't i have winning of nearly £300 at the site, surely they won't be able to confiscate them too? i.e. winnings won before the bonus was signed up to.

 

[kavaman]

She did break the rules, but some common sense here please. 1.5 is not high by any means, a fraction higher then allowed and classifying players for higher wagering requirements based on the location where the player lives, and some slots only counting 50%. If you wish for players to take your casino seriously, please make some changes to your player offending rules.

I would understand if max bet was restricted to 5€ or 10€ , but to 5% its outrageous for small depositors. Anyhow if the casino wishes to apply these rules, then they are within their rights, but this is just so silly ;(

 

[dusky]

PS No wonder the OP got frustrated at £1.50 a go...a £100 deposit would give you (on MG games) a WR of £35,000!
AND the deposit is locked in, you can't forfeit bonus and withdraw cash if you win before touching bonus.
Known as an EV- - - - - bonus...

I think we all know what to do in this instance!

Go and use your time somewhere else at a casino that doesn't treat it's players like babies!

 

[chuchu59]

Whether some of us like the terms or not it is distinctly clear that you cannot bet more than 5% of your deposit or $6.25 whichever is lower on a single spin. We all have our own thoughts but we cannot deny that the casino is right. I am surprised though that its a percentage of deposit rather than the bonus that is the restriction. The casino has the right to protect themselves from bonus abusers so I regret to say I believe the casino is totally in the right.

 

[whodatrec]

Alot of new casinos have insane WR and bonus rules. Always read the rules before signing up, and dont take bonuses that are more than 40x B.

Seams alot of the newer, smaler casinos have these terms obviously to protect them selves from people cashing in on bonuses. But if they cannot afford to pay winners then they should not have a casino running in the first place, or atleast dont offer a bonus at all.

 

[dusky]

I think it's obvious why a lot of them do it (not saying that it's the case here) but it gives the casino a second win really. If a player wins but doesn't read the terms correctly not only are they having the house edge in the first place but they are clawing back further funds by confiscating big wins. Plus I doubt most places refund a players deposit if they fall foul of these rules so again they get to gain those funds.

You simply HAVE TO READ THE TERMS though, as laborious as it is.

 

[whodatrec]

Yes, there is allot of dodgy practices.. One casino even called me after my WD of 50000 NOK had been pending for 2 days just to inform me that i had 25% cashback activated if i wanted to try my luck further...

I declined and said no chance im playing anymore until the money hits my bank account. WD was proccesed within the next 5 minutes lol guess they knew i was not going to touch it no matter what after talking to me

This is another thing that really,really annoys me... I have learned this the hard way by reversing and losing a substantial amount. But since then i never,ever reverse no matter what and how small the amount might be. Pending times should not be allowed by the governing body. The moment you hit the withdrawal button it should be insta flushed. Anything else is in my opinion shady and unethical.

There should also be some rules set by the regulators regarding bonuses. It should not be allowed to give bonuses that are basicly unbeatable... It should be fair for the player and the casino.

 

[Jory]

I joined yesterday with a $50 deposit. I hit hot mode on T2 and got the balance up to $700.

I made $1.80 spins for the next 8 hours and I have still not completed wagering.

I am 99% sure this is 10bet casino. The website is exactly the same. They use the same live chat client with the same 20 minute delay to connect. There is also no method to check wagering, so once Live Chat goes offline for the day, its impossible to find out how much is left. They also have the 5% rule and the terms are almost identical. This would also explain why a casino I had never heard of managed to inbox me a promotion directly (not affiliate spam). It's because I have a 10bet account so they knew my email address.

 

[Tirilej]

I joined yesterday with a $50 deposit. I hit hot mode on T2 and got the balance up to $700.

I made $1.80 spins for the next 8 hours and I have still not completed wagering.

I am 99% sure this is 10bet casino. The website is exactly the same. They use the same live chat client with the same 20 minute delay to connect. There is also no method to check wagering, so once Live Chat goes offline for the day, its impossible to find out how much is left. They also have the 5% rule and the terms are almost identical. This would also explain why a casino I had never heard of managed to inbox me a promotion directly (not affiliate spam). It's because I have a 10bet account so they knew my email address.

You've read this thread and still signed up?

Well...have fun then

 

[Jory]

You've read this thread and still signed up?

Well...have fun then

I was just looking for some game time and that's what I got. It was a 300% bonus so my goal was to get hot mode on T2 and then use the winnings to make wagering.

I've just completed wagering with $400 left so overall it worked out well.

The only problem is they don't offer neteller as a withdraw method, even though its what I used to deposit. I've been told I have to email support with the amount I want to withdraw and they'll do it manually...kinda strange.

 

[Tirilej]

I was just looking for some game time and that's what I got. It was a 300% bonus so my goal was to get hot mode on T2 and then use the winnings to make wagering.

I've just completed wagering with $400 left so overall it worked out well.

The only problem is they don't offer neteller as a withdraw method, even though its what I used to deposit. I've been told I have to email support with the amount I want to withdraw and they'll do it manually...kinda strange.

That sound strange yes. Would be interesting to hear from where it's sent from later.
At least they will pay you, but I would be really careful with playing anywhere where they have that kind of rules.

 

[Jory]

That sound strange yes. Would be interesting to hear from where it's sent from later.
At least they will pay you, but I would be really careful with playing anywhere where they have that kind of rules.

Doesn't matter now because I lost the $400 LOL.

Yeah, I don't have the patience to sit around waiting on a reply to initiate a withdrawal.

 

[Tirilej]

Doesn't matter now because I lost the $400 LOL.

Yeah, I don't have the patience to sit around waiting on a reply to initiate a withdrawal.

If you were near here right now I should have...

Silly boy!!!!!!
...but I suppose you hit yourself so no need for me to do the same