Hi everyone
Just the other day 1st september I logged into an account I opened 6 months ago at BETLUCK CASINO but never used and I deposited Money for the first time the other night... immediately bonuses appeared so I went to the control panel and deleted them immediately as I know they come with waging requirements.. I deposited £500 UK pounds in total and played for an hour or so I then went to withdraw £400 UK pounds and in the banking section it said I have £400 to play with but £0 availaible to be withdrawn, I then read the terms and conditions and with any first withdraw they need ID proving age, so in the ID document tab I uploaded my driving licence.. I then called their helpline and the lady said they will call me back as someone is there to call me but no call came so I emailed them stating what the site was saying and they replied today stating;
'Deleting your bonus's has deleted any winnings you may have won with those bonus's hence the reason for a 0 balance in your gaming account as per our terms and conditions'
I am furious as I never played even one game with the bonus's and I didnt win anything also so this is theft! No I cant access the site using my log in details..I don't know what to do as I have never experienced any issues playing online before... I dont know whether my bank can help as im in the UK and not USA.
Someone please tell me they can assist me as I'm distraught...
Thanks so much in advance.. the site is:
xhttp://www.betluck.co.uk/
Anthony
Just the other day 1st september I logged into an account I opened 6 months ago at BETLUCK CASINO but never used and I deposited Money for the first time the other night... immediately bonuses appeared so I went to the control panel and deleted them immediately as I know they come with waging requirements.. I deposited £500 UK pounds in total and played for an hour or so I then went to withdraw £400 UK pounds and in the banking section it said I have £400 to play with but £0 availaible to be withdrawn, I then read the terms and conditions and with any first withdraw they need ID proving age, so in the ID document tab I uploaded my driving licence.. I then called their helpline and the lady said they will call me back as someone is there to call me but no call came so I emailed them stating what the site was saying and they replied today stating;
'Deleting your bonus's has deleted any winnings you may have won with those bonus's hence the reason for a 0 balance in your gaming account as per our terms and conditions'
I am furious as I never played even one game with the bonus's and I didnt win anything also so this is theft! No I cant access the site using my log in details..I don't know what to do as I have never experienced any issues playing online before... I dont know whether my bank can help as im in the UK and not USA.
Someone please tell me they can assist me as I'm distraught...
Thanks so much in advance.. the site is:
xhttp://www.betluck.co.uk/
Anthony
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