Non-Bonus Complaint Betfred - Third Party Deposits so Will Not Pay

[milansalisbury]

Im in the same situation at the minute, betfred happy to take all of my deposits but now refusing to pay out on ‘third party deposits.’ Which if i knew was a problem obviously i wouldnt have done it but they were accepting my deposits with no issues. I have over £7000 locked in an account and wondered if anyone had any advice? Cheers

 

[mulven]

Im in the same situation at the minute, betfred happy to take all of my deposits but now refusing to pay out on ‘third party deposits.’ Which if i knew was a problem obviously i wouldnt have done it but they were accepting my deposits with no issues. I have over £7000 locked in an account and wondered if anyone had any advice? Cheers

They only noticed that the deposits were from a third party when they did a check following your withdrawal.

Third party payments and withdrawing winnings don't tend to go well but we'll see. What relation to you is the name of the third party? Partner, Family, Friend?

 

[milansalisbury]

Mothers name, same surname, household etc etc with full knowledge. i have since had both hers and my bank statements and id uploaded everything they have asked for but i dont seem to be getting anywhere. I have even uploaded evidence of my mother sending me money from both sides of the bank accounts

 

[mulven]

Mothers name, same surname, household etc etc with full knowledge. i have since had both hers and my bank statements and id uploaded everything they have asked for but i dont seem to be getting anywhere. I have even uploaded evidence of my mother sending me money from both sides of the bank accounts

It should be pretty well known that you should never use someone elses card/bank with your account as its a recipe for disaster. An expensive lesson for you and a tough pill to swallow.

Unfortunately whilst I have seen a few instances of people being able talk their way out of a situation like this, in your case, your winnings will be void. Betfred has precedent for being very strict in this regard. You violated term 6.2. Term 10.2 may lead to them closing the account as well.

6.2 Your funds. The funds you place in your account must be your own and not those of any other person or from a business (other than a third-party payment provider that we accept). Where funds are from a joint bank account, on which you are named, these funds will be deemed to be your funds

10.2 When can we suspend or restrict your account? We can suspend or restrict your account in the following circumstances:

a) where you have failed to comply with our Terms.

Your mum may be able to get the deposits returned if you aren't in a net positive position with the third party deposits, however this would likely involve a CDD check to be completed by your mother.

 

[milansalisbury]

I get what you are saying. But surely in term 6.2 where it says a third party payment provider that we accept, i have given them all of the documents and reasoning for them to accept this. The fact it was all done with full knowledge and proof of payments/funds etc i would hope they would accept this. Just typical from them to accept deposits with no issue for months first.

 

[jasonuk]

Another one? We're seeing a lot of these threads recently... I'm really starting to get suspicious...

To clarify - your post is not the same as the OP, they opened a duplicate account after wrongly understanding what "closed" means, and they were incredibly fortunate because Betfred had the T&Cs to confiscate the lot, but decided to pay out because there was no other nefarious behaviour.

In your case, you used a third party payment method - and it's going to be bad news... zero chance of getting the winnings, and a fight for your family member to get their deposits back. Additionally, if they suspect foul play, then the transactions could be referred for fraud investigations internally and/or externally (such as the police).

I've flagged for the thread to be split, but in Blue Peter style I can refer to a similar thread from last year - and it's worth noting the OP of that thread is still waiting for an outcome 18+ months later.

Otherwise @mulven has already covered the key points - any substantial financial transaction funded by a third party can smell of money laundering, and businesses are under increasing pressure to deal with those situations as they arise. You will get nothing, your mother might get deposits back depending on how Betfred view the case with all the information - but expect to jump through a lot of hoops.

 

[jasonuk]

I get what you are saying. But surely in term 6.2 where it says a third party payment provider that we accept, i have given them all of the documents and reasoning for them to accept this.

No you haven't, because your mother would not be a third party payment processor - examples would include Paypal, Skrill, Neteller, Amazon Payments and Stripe because they are a third party (i.e. not you, your bank, Betfred or Betfred's bank) involved in the transaction and are facilitating the processing of the payment.

She would be a third party, but not a payment processor in this instance.

 

[milansalisbury]

Ah i see that makes sense. So if the account is in my mothers name, i have proof of her sending me money in different transactions, but the deposits were in my paypal then its not looking good for me?

 

[mulven]

Ah i see that makes sense. So if the account is in my mothers name, i have proof of her sending me money in different transactions, but the deposits were in my paypal then its not looking good for me?

Oh. Thats much worse. You committed fraud by false representation.

The way you wrote it made us think she was the third party but it turns out your payment was the third party and you were impersonating your mother to the casino.

Jason makes a good point... weird how many posts there have been recently about situations like this, especially with the posts not giving out the fraud part till we extracted it out.

I'm not sure if the casino knows that its a fraud situation rather than just a third party payment problem but shouldn't receive a single penny from betfred, rightfully so. Don't commit fraud.

If you opened an account in your parents identity because you are an addict, seek help.

If you opened an account in your parents identity because you werent using your brain, start using your brain.

 

[jasonuk]

Oh yea, that could be much worse - because now you potentially have fronting (or in gambling terms "gnoming" - where the person using the account isn't the named account holder) in addition to third party transactions (because the money "belongs to her" but you have made the deposit) and possibly other breaches.

There is a very real prospect here that you will get nothing - because it sounds like what you've done is a common trick used by fraudsters to multi-account because they've been stake restricted and/or banned by the site themselves. If they can find evidence that you have used the site previously, particularly if you have self-excluded, then you've got a snowball in hells chance of a positive outcome.

I'm sorry this is a particularly blunt appraisal of the situation, but all three scenarios I can think of are painful here - breath-taking naivety about financial matters; an addict impersonating their parents to get around a possible self-exclusion (and they should seek help immediately); or a fraudster.

 

[dhoxzkie]

Ah i see that makes sense. So if the account is in my mothers name, i have proof of her sending me money in different transactions, but the deposits were in my paypal then its not looking good for me?

Im in the same situation at the minute, betfred happy to take all of my deposits but now refusing to pay out on ‘third party deposits.’ Which if i knew was a problem obviously i wouldnt have done it but they were accepting my deposits with no issues. I have over £7000 locked in an account and wondered if anyone had any advice? Cheers

Are you resolved your case same situation

 

[dhoxzkie]

Im in the same situation at the minute, betfred happy to take all of my deposits but now refusing to pay out on ‘third party deposits.’ Which if i knew was a problem obviously i wouldnt have done it but they were accepting my deposits with no issues. I have over £7000 locked in an account and wondered if anyone had any advice? CheersY

Im in the same situation at the minute, betfred happy to take all of my deposits but now refusing to pay out on ‘third party deposits.’ Which if i knew was a problem obviously i wouldnt have done it but they were accepting my deposits with no issues. I have over £7000 locked in an account and wondered if anyone had any advice? Cheers

Same case did you resolve this case ?

 

[jasonuk]

Are you resolved your case same situation

Given what the OP has apparently admitted to, I really hope it's not the "same situation" - because then you should expect the same outcome, which should be nothing.

As mentioned above, another customer who used third-party deposits, but in a more clear cut (and less nefarious) scenario, is still waiting for a resolution 18 months later. So two days is a tad optimistic...

If you mean you have a different problem with Betfred, then by all means start a new thread with the details.

 

[unknownfemale35]

What is a

It should be pretty well known that you should never use someone elses card/bank with your account as its a recipe for disaster. An expensive lesson for you and a tough pill to swallow.

Unfortunately whilst I have seen a few instances of people being able talk their way out of a situation like this, in your case, your winnings will be void. Betfred has precedent for being very strict in this regard. You violated term 6.2. Term 10.2 may lead to them closing the account as well.



Your mum may be able to get the deposits returned if you aren't in a net positive position with the third party deposits, however this would likely involve a CDD check to be completed by your mother.

Cdd chec

 

[mulven]

What is a

Cdd chec

Customer due diligence

 

[Sepi21]

Im in the same situation at the minute, betfred happy to take all of my deposits but now refusing to pay out on ‘third party deposits.’ Which if i knew was a problem obviously i wouldnt have done it but they were accepting my deposits with no issues. I have over £7000 locked in an account and wondered if anyone had any advice? Cheers

I have the same issues ongoing since 2023. Used a 3rd party card to deposit. After several deposits, betfred security sent me an email which I did not see until later. The email was saying I am using a 3rd party card to deposit and no more deposits will be accepted. I was able to make many more depoists over a period of time, despite them being fully aware Im using a 3rd party card. I took it to IBAS who were utterley useless and could not help. Then went to the GC and they cant help either, even though they have been provided with evidence to show betfred were aware of a 3rd party card but still continued to accept deposits. The moment I tried to cashout my account was immediatley suspended. I provided all the ID documents they requested and they still refused to payout. GC told me the only option I have to to start my own legal proceedings. What is the point in IBAS and the GC went these ruthless gambling companies do what they want.

 

[Reelsoffun]

So you continued to deposit, despite them emailing you not to and that deposits will not be accepted and you claim it’s their fault they not paying?

Sorry but you took the chance by depositing still after they told you not to, you have to accept the consequences of your actions. The very best you could have hoped for would be deposits back but even that is generous, I’m on the side of the casino here to be brutally honest.

 

[SYPlayer95]

Crazy.
Should the casino not have closed the account though?

 

[Reelsoffun]

Crazy.
Should the casino not have closed the account though?

Well yes you could argue that it was a bit predatory and I agree a little eg they were just waiting for the player to fall into the no win situation trap, but they have covered themselves as far as I can see, by clearly telling the customer to not use that card.

They could argue, and rightly so that had the OP deposited with their own card all would have been fine and there was no need to close the account given they would have expected a sensible customer to use their own card moving forward.

I always feel for players losing funds due to this sort of thing but what did they expect to happen going against the email they sent?

No way in hell I would have risked losing a potential huge win, by using a deposit method the casino has told me not to, but maybe that’s just me.

 

[Sepi21]

Im in the same situation at the minute, betfred happy to take all of my deposits but now refusing to pay out on ‘third party deposits.’ Which if i knew was a problem obviously i wouldnt have done it but they were accepting my deposits with no issues. I have over £7000 locked in an account and wondered if anyone had any advice? Cheers

 

[Sepi21]

I did not see the email as it was in my spam. My point is Betfred were clearly aware of the card used but still accepted deposits for 1 week after that email with no further issues or contact. Its only when I tried to withdraw they suspended my account!
The gambling commission clearly states and highlighted in AOL legislation that 3rd party deposits should be actioned at the earliest point possible and never on a large win or a withdrawal request.
The fact is that over 7 days there where around 10 deposits which all where an opportunity to intervene

 

[Avernite]

So you continued to deposit, despite them emailing you not to and that deposits will not be accepted and you claim it’s their fault they not paying?

Sorry but you took the chance by depositing still after they told you not to, you have to accept the consequences of your actions. The very best you could have hoped for would be deposits back but even that is generous, I’m on the side of the casino here to be brutally honest.

He said he didn't see the email until after the fact, and in any case the account should have been suspended/deposit method blocked until they resolved the issue. I think it's one of those cases where both sides could have done better.

Sadly though, there's not much recourse for third party deposits. It's all covered in the T&Cs to begin with.

 

[johnnymcc1966]

When somebody deposits with a third party method it should already set off alarm bells. You'd think 'Problem Gambler?' 'Bankruptcy? 'Money problems?' and so on. The problem with big companies like this is that they have so many customers,or wallets on legs in real terms that nobody gives a sh@t until it is a way of not paying out. The people in charge don't give a crap about how money comes in but they do when it goes out.
Personally I'd never even dream of using a third party method and that really should be common sense when all is said and done.