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Discussion in 'Online Casinos' started by xianna, Aug 20, 2003.

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  1. xianna

    xianna Dormant account

    On June 16, I deposited $500 via Neteller and received a 30% bonus. I lost it all before meeting the requirements, so the next day, I deposited $300 more via credit card. I got a $4000 royal flush, and a couple of other nice things, and I cashed out $5100 ahead! I was happy.

    But days turned into weeks, and nothing was happening with my cash in. Although I emailed the casino often, I didn't receive a reply. Finally I threatened to go to Julie at Gambling Grumbles . . . (I knew CasinoMeister wasn't readily accepting RTG complaints.) And that's when I got a response.

    Kent Spaulding said he was trying to get me paid as quickly as possible. It was the owners that were giving him problems, he said. He said they had agreed to send me installment payments of $500 per week as long as I didn't post negatively on any board. I was disappointed that I would have to wait such a long time for full payment, but I accepted anyway. I was jobless at the time, and $500 a week was much better than nothing.

    I received the first two payments fairly easily. I was sending reminder emails, and they were answered . . . with notes from Kent and deposits to my Neteller account. The third and fourth weeks were much more difficult. I finally told Kent I could post something positive if he wanted me to, and he took me up on it. It was only then that I received payment and response.

    Payments have stopped as of August 8th. All in all, I have received $2300 out of my $5900 cash in. $800 of that was a deposit. What a lot of work it was to even receive that much!

    I have submitted my complaint with Gambling Grumbles, and because I don't think I should be posting after contacting a mediator, this will be my last post on the subject for awhile. I just hope no one else ever bothers with this casino.

    I think they're probably out of money completely.

    :(
     
  2. xianna

    xianna Dormant account

    I've just "pitched a bitch."

    Julie has never responded to my complaint, and her website suggests that Gambling Grumbles is a thing of the past.
     
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    And I've escalated this to RTG. This is unbelievable! If this is true, this will be a definate new low for an RTG powered casino.
     
  4. jetset

    jetset Ueber Meister CAG

    I can vouch that this is the truth because I have been in contact with the complainant through this, and she posted at WOL.

    Gambler's Lobby group has been in trouble before, and on that occasion the same pattern of ignored emails emerged until under pressure this guy Spaulding admitted there was a money problem and said he was waiting for a new tranche of investor money. That seemed to sort itself out eventually, to be fair.

    These GL people do seem to have cashflow problems, and they are definitely not good at communication!
     
  5. bungy73

    bungy73 Dormant account

    I have had a $5000 outstanding cashout with gamblerslobby for over SIX MONTHS and this cashout is my $5000 DEPOSIT, they continue to ignore me, so I will continue to tell anyone who will listen what kind of CROOKS they are.

    PS they keep sending me "VIP" offers :flamemad:
     
  6. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

  7. xianna

    xianna Dormant account

    I received this from Liam Nash (Gamblers Lobby's got a new manager!) today.

    "Currently in Gamblers Lobby we are having a bit of delays with your current
    withdrawals. The reason for these delays are because our facility is
    currently undergoing some changes. The withdrawals are our top priority and
    we hope to get these solved as quick as possible. Please take my personal
    apologies as I have been trying to get your situation solved, I can only do
    up to certain extent, but I intend to do the best for the casino and it's
    players."
     
  8. jpm

    jpm Dormant account

    This is interesting given this email I just received today from them:

    There have been some changes for the good at Gamblers Lobby Casino. As the new casino manager, I assure you that from now on we will be offering you the best games of any online casino, dedicated customer service, and an exciting gaming experience!

    ------------------------------------------------ -------
    Here's a $200 Bonus to Welcome You Back!
    -------------------------------------------------------
    We haven't seen you for a while here at Gamblers Lobby, but whether you've been on vacation or just taking a break from the casino, we've got a great offer to welcome you back - a 100% Match Bonus up to $200!

    To claim your 100% bonus, just deposit $100 or more using Neteller, PrepaidATM or EvoCash, and your bonus will automatically be added to your account within a few minutes.

    I look forward to welcoming you back soon!

    Carl Werner
    Casino Manager
    You must register/login in order to see the link.


    -------------------------------------------------------
    T erms and Conditions

    - Deposit plus bonus must be wagered at least 15 times prior to cashing in.
    - Playing Craps, Roulette, Baccarat, Tri Card Poker and Bingo does not fulfill your wagering requirements.
    - No bonuses/promotions may be combined, unless otherwise specified.
    - Only one promotion per household.
    -------------------------------------------------------
    $ $ INSTANT REWARDS $$
    -------------------------------------------------------
    As a Real Money player, you qualify for our Comp Points Program that earns you Extra Money as you play, you can check your comp balance in the cashier, there is a box in the upper left corner of the cashier that shows your Comp Points balance. The points can be converted to real money, each 100 comp points equals $1, to redeem your comp points just click make a deposit and choose Comp Points as your deposit method, enter the amount you wish to redeem and they will be approved and added to your account in minutes.
    Welcome again to Gamblers Lobby Casino, we are proud that you have chosen our Casino, and we wish you the very best of luck.
    ------------------------------------------------------
    Ke ep in mind that our support staff are on hand round the clock, should you have any questions or concerns, please do not hesitate to contact our Support Team. We are we are always here for you, you can reach us at:
    Email: This email is not visible to you.
    Toll-Free US & Canada: Phone: 1-800-231-4616
    -------------------------------------------------


    I was going to take them up on it, but now I'm reconsidering since it looks like they are having cash flow issues. I wonder if this bonus offer is their way to raise some apparently much needed funds?
     
  9. xianna

    xianna Dormant account

    They have definitely been having cash flow issues, jpm. I'd be very careful and stay away for awhile. See how it goes.

    I received two emails today, both from Liam Nash, casino manager. Your email was from Carl Werner, casino manager. It's a little strange. I wonder what happened to Kent Spaulding?
     
  10. jetset

    jetset Ueber Meister CAG

    I think I would exercise caution until the picture is a little clearer on Gambler's Lobby.

    Although we have seen no press releases or other informatives from RTG or anyone else, it could be a takeover, but until owed players start reporting that they have been paid there is no way of knowing what the terms of the take-over might be.

    On the other hand this might just be more GL stalling bull, using *different* casino manager names.
     
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Well they need your cash so they can pay the other winners so GO PLAY!!!! WHOOPEE!!!

    Seriously, the old casino managers are out, new management and operations are in. I have five complaints lodged here totalling close to $13,000 which should be paid off within 30 days. RTG is working with me on this one. I just wish they would put out press releases on these sort of things since many players don't have a clue what is going on behind the scenes. In my opinion, I feel it would be beneficial if they did know.
     
  12. jetset

    jetset Ueber Meister CAG

    Ronald Alden has now responded to our questions, and the following outlines the current position. I would advise any old GL players with outstanding payouts who have not found their GL accounts migrated across to BetNetClub to get in touch with Ronald immediately.

    For the others, it looks like a little patience whilst they sort out the mess left by Kent Spaulding and his crew, who appear to have lived down to their poor reputation in the unprofessional handover of this group to its new owners.

    Spaulding and crew left the place in a mess - records incomplete etc, and Ronald has been tasked with sorting it out and getting the outstanding debts paid. That may take a few weeks, as they have to validate every claim and get that side sorted out whilst still trying to get the rest of the operation on an efficient footing.

    Dear Jetset,

    First of all, let me thank you for your kind words and for the time you have dedicated to help the players of the old Gambler's Lobby casino. I'm aware of the problems that several players were having: unresolved payouts, unanswered questions and lack of customer service in general, and I really appreciate that you are letting your public know that we are taking over the casino, for the best of all its players.

    Regarding your questions, I'm glad to inform you that:

    At this moment, I can't give you a specific time frame in which we will able to process all these outstanding withdrawals. As you might already know, all the players that had pending withdrawals have had their balance transferred into their new account at BetNetClub, and are invited to place a new withdrawal request at our casino. However, we will now analyze each players case individually, because all of them are very different in terms of: withdrawal amount, original withdrawal method, original requested date, etc. By handling each case separately, we will be able to find the best solution for all involved. I will appreciate if you could refer to me any players that have unresolved matters with Gamblers Lobby, so I can start working on their cases.

    The old administration: managers, customer service staff, etc had basically left the operation to the new owners without proper information that could prove a player who had an approved payment was actually paid. We cant access the history of the casino prior to November 1st, when we took over the casino administration.

    That is also the reason for which many customers that had written to their support address did not receive a response. We will need to get after them for information and hope that they cooperate with us. As far as I understand, the other administration had done an effort of calming their customers complaints by asking help from Carl Werner, so he did some work to try and settle some of the outstanding payouts.

    As of Nov. 1st, I am now in charge of the casino, and no one from the past administration is related to our company, which is good and bad.

    In any case, I hope that in a couple of months, all the customers from the old Gamblers Lobby casino will find our services satisfactory. There lots of challenges we will have to face and a long road we will have to walk until all the unattended matters are resolved. Nevertheless, I trust that with the cooperation of the players, we will put an end to the problems that the previous casino administration caused.

    With the experience acquired with the previous case of NetClubCasino, I can tell you that the customers will eventually see BetNetClub as the solutions bearer, since we have all the intention to help these players that were left unattended.

    Once again, I want to thank you for your time on this. Not many of the gaming news and forum sites owners handle these situations in an objective way, as I know you are doing.

    Please let me know how else I can be of service to you. Remember you can also reach me at 1-888-262-5309.

    Best regards,

    Ronald Alden
    Your Personal Host
    Email: This email is not visible to you.
    Phone: 1-888-262-5309
    Fax: 1-800-551-6087
     
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Like I said:
    <hr size=0>quote:<p>RTG is working with me on this one. I just wish they would put out press releases on these sort of things since many players don't have a clue what is going on behind the scenes. In my opinion, I feel it would be beneficial if they did know.<hr size=0>​
    The deal is that BetNetClub.com picks up the pieces when RTG casinos fail. The agreement is that the new operator is to pay the outstanding player payments in 30 days. I believe the 30 days began two weeks ago. There were a total of 6 or seven players not paid a total of $15,000. Not much, but enough to bring GL to its knees.

    The URLs on betnetclub's server has a number of past screwups:

    betnetclub.com = 66.165.101.18

    17 domains found on 66.165.101.18
    Showing all 17.

    Website
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.

    I would say it's safe to say that GL will be listed there soon. All in all, this is a good solution and I'm glad that RTG has a contingency plan for when operators screw up and have to walk away from a fine mess.
     
  14. jpm

    jpm Dormant account

    So then who the hell was this Carl Werner that sent me that email I posted above?? Was it GL trying to scam up some money to pay their bills??
     
  15. xianna

    xianna Dormant account

    I received an email from Ronald Alden today too. I was really hoping it would promise payment within a few days, but it didn't. Still, it's good news, I guess. They do intend to pay.

    But they don't have any records of my cashout!

    First of all, let me thank you for your email. I really appreciate you're reporting this situation to me.

    From the moment we took over the administration of the old Gamblers Lobby casino, all the accounts with active balances or pending payouts had those amounts transferred into their accounts at our casino, BetNetClub Casino.

    Apparently, your account had no pending payouts or active balance, since no money was transferred into your account. Most likely, this is because your payout had already been registered as an approved withdrawal.

    The old administration: managers, customer service staff, etc had basically left the operation to the new owners without proper information that could prove a player who had an approved payment was actually paid. We cant access the history of the casino prior to November 1st, when we took over the casino administration. That is also the reason for which many customers that had written to their support address did not receive a response.

    Please understand that we decided to take over the casino administration to help the customers that had pending payouts. The previous casino administration (as you might have noticed already) had left everything behind and was not attending the customers questions or payouts. I guess it could be said that no one was willing to handle these payouts, and if it wasn't because of BetNetClub, all these matters would have been left unresolved forever. I'm telling you this because I would like you to see us as part of the solution for this problem and not as the cause of the delays, lies and unanswered doubts. Now you have someone here that will be working on your side to have this situation resolved: count on me.

    I will make sure that I keep you with updated information regarding your situation. Please also be informed that I will be taking your case personally and will make sure this is resolved the best way possible. Please expect a follow-up email, which should contain further information with regard to your withdrawal.

    Once again, let me welcome you to our casino, I hope that once this matter is resolved, you can keep playing with us for a long time.

    If there is anything else I can do to help you, do not hesitate contacting me.

    Most sincerely,

    Ronald Alden
     
  16. vitothedog

    vitothedog Dormant account

    i also got the same email then a followup saying he will be here for me. after a month of nothing i once again emailed him he came back with a proposal something about old GL bonus arent the same as theres etc he came up with a formula that came to about two-thirds of what they owed me. i felt i needed to take it because i have no power to negotiate .also the casino host ronald is also the host of blast21 that is on the not recommended list for whatever thats worth
     
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    If there are any players still awaiting their payments from the old Gamblers Lobby casino, they need to contact me ASAP via "pitch a bitch". All payments should have been made by now and only a couple more need to be verified.
     
  18. xianna

    xianna Dormant account

    I had written to Ronald Alden too, Vito . . .

    He wrote back saying they were doing everything they could to pay me, "even if we can't get the whole amount refunded."

    I responded that Bryan has been handling the case, and that I expected to receive the whole amount.

    I am still trying to be patient while I await payment, but Bryan says it will be soon.

    (Message edited by Xianna on December 12, 2003)
     
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    This is what happened: the new owners received player data from the old owners indicating that these 12 or so players were paid. So the new owners didn't take any action (why should they?).

    It was only a couple a weeks ago that these players bagan to contact me, I followed up on this with RTG and uncovered the scam. Each players' Neteller account (or whatever instrument was used to "receive" this bogos payment) is being verified. Most of the verifications have been made, and payments should be on their way.

    Again, if there are more players - they need to contact me.
     
  20. jetset

    jetset Ueber Meister CAG

    This gives me a sense of deja vu because the exact same excuses were used in the Warren Cloud/JC Jones/RTG deal where a bunch of players were shown as paid when they hadn't been.

    To me this indicates that there are shortcomings in the RTG system which permit these frauds by former owners. Surely RTG were aware of the potential for deceit from the Cloud episode. So why haven't they taken measures address it instead of leaving players holding the baby?
     

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