Non-Bonus Complaint Rich Casino (other TopGame) - Scammy & False Bonus Spam

[AussieDave]

Hi All,

As some of you know I'm also a casino affiliate. I try to do my bit to protect players from bogus bonus offers and dodgy casinos.

Part of this knowledge comes from first hand, hands on experience.

I receive mountains of offers from casinos. However I aways check out the free cash offers. Because these are generally used in the ole bait and switch routine used by dodgy and rogue casinos.

I received one such offer from Rich Casino which offered me a $50 no deposit chip.

At first I thought this maybe a generic mailer sent from a spammer, but, to check things out I signed up at the casino. I gave the bonus code to the casino support and it was denied. How bizarre

At that point I told them to close the account.

However I've since received two further emails from the Manager of Rich Casino, both of which are now offering me a deposit bonus.

This has provide me the benefit of cross checking the original free $50 offer against the emails received from the Rich Casino manager.

Yes all emails were sent from the same location.

Please find below the original headers and emails received regarding the $50 free and other bonuses from Rich Casino.

Original $50 Free Chip Offer
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From: "Rich Casino VIP" <richcasinosupport@communicatoremail.com>
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Date: 14 Dec 2009 19:01:01 +0000
Subject: $50 Free to try us out
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Dear Valued Player,

It is my pleasure to welcome you to Rich Casino!

At Rich, we specialize in catering to the desires of a higher level of player; and I as Casino Manger, will personally provide you with better service, bonuses, and overall gaming environment, than anyone else in the business.

To show you how generously we treat our players,

I'm prepared to offer you $50 Free to try us out.

Simply give support bonus code: RichVIP50

I am confident that Rich Casino offers the most impressive package of games, services, and bonuses anywhere online.

I look forward to working with you, and ensuring your gaming experience is Rich.


See you at the tables,

[ Sig added image]

Scott Madison
The Rich Casino Team


---------

200% Deposit Bonus x 3

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From: "Rich Casino" <richcasinosupport@communicatoremail.com>
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Dear David,

It is my pleasure to welcome you to Rich Casino!

At Rich, we specialize in catering to the desires of a higher level of player; and I as Casino Manger, will personally provide you with better service, bonuses, and overall gaming environment, than anyone else in the business.

Our VIPs are always placed at the front of the withdrawal queue, ensuring your winnings are in your hand at the fastest possible speed. Depositing at Rich Casino is a snap. We have partnered with a wide range of credit cards, banking networks and online payment methods to make sure your transactions are as secure and speedy as possible.


To show you how generously we treat our VIPs, I'm prepared to offer you a 200% Bonus on your first 3 deposits.


Simply give support bonus code: RichCHR2

I am confident that Rich Casino offers the most impressive package of games, services, and bonuses anywhere online.

I look forward to working with you, and ensuring your gaming experience is Rich.



See you at the tables,

[sig added image]

Scott Madison
The Rich Casino Team

---------

On top of this...when I did sign up at Rich Casino I immediately received directly after their welcome email, a flurry of emails from other Top Game Casinos:

7Spins
Casino Moons
Thebes

All offering me free chips too.

What right does Rich Casino (regardless if there are sisters sites) to make my personal details available to these other casino sites? IMHO none!

Anyway...All these places are going on my Do Not Gamble At These Casinos List.


Cheers



Dave

 

[1366613]

I received the sames emails after i regiter in thebes casino, few days ago received another email from a sister (or brother lol) thebe casino, al offer me free.

As you said :

All these places are going on my Do Not Gamble At These Casinos List, too

Merry christmas all!!!!!!!!!!!!!!!!!!!!

 

[hobbithumper]

and I as Casino Manger

Seasonal, if nothing else

 

[AussieDave]

Seasonal, if nothing else

Seasonal or any yearly event has zip to do with the fact that my details (and I assume others) have been shared with another casino.

Not to mention that I received a fake sign-up offer that obviously turned into a bait and switch tactic.

If that's ok with you then it's your account, your life. But it doesn't sit good with me.


Cheers



Dave

 

[swampwitch]

Originally Posted by AussieDave
and I as Casino Manger

Seasonal, if nothing else

Dave, Hobbit wasn't giving you grief...he was making a funny about the Casino Manger.

 

[AussieDave]

Hi Swampy,

Thanks for pointing that out.

Soory Hobbit if I misread it and took that the wrong, it had been a long night


Cheers



Dave

 

[richcasino]

Hello,

My name is Nial and I am the reprentative for richcasino. Just wanted to introduce myself and let you know that from now on I am available to answer any and all questions about Richcasino.

I would like to adress the issues in this thread as follows;

1) The $50 free offer was legitimate and we paid it out to many players. However, the players in question were not eligible for the offer as they did not have the appropriate affiliate tag to qualify.

2) There are 4 casinos in this particular family. They have the same ownership and pass information back and forth (as is a standard industry practice).


Finally Rich Casino is willing to offer the $50 to any players who mistakenly received the email, but would like to restrict the offer to players who received the email, as this is not an offer for the general public.

Kind Regards


Nial

 

[funeral979]

Hello,

My name is Nial and I am the reprentative for richcasino. Just wanted to introduce myself and let you know that from now on I am available to answer any and all questions about Richcasino.

I would like to adress the issues in this thread as follows;

1) The $50 free offer was legitimate and we paid it out to many players. However, the players in question were not eligible for the offer as they did not have the appropriate affiliate tag to qualify.

2) There are 4 casinos in this particular family. They have the same ownership and pass information back and forth (as is a standard industry practice).


Finally Rich Casino is willing to offer the $50 to any players who mistakenly received the email, but would like to restrict the offer to players who received the email, as this is not an offer for the general public.

Kind Regards


Nial

I find the following from from your T&Cs quite odd...

We do not offer a free no deposit bonus , in case such a bonus was given the following will apply:


For a free no deposit bonus the wagering requirements are 99 times ( x 99 ) the Free no deposit bonus amount.
The maximum withdrawal amount of a free bonus is $100.
Free money bonus can be used only on slots game , in case a player will use this amount for any other game then slots , Rich casino find himself able to disregard any wins regard this bonus, only wins related 100% to pure slot's game will be honor as winnings and as part of the wagering requirement.
In order to withdrawal the winnings, a minimum amount of $25 must be deposited.

You give out a ND bonus, then you say you don't offer free ND bonuses

 

[bb28]

I got that same email.......and don't know how I got on the list. I did NOT even consider taking them up on their spammy offering. Top Game has had way too many issues for my taste and frankly I wouldn't trust any of the casino's using this software.

Just my 2 cents.......

 

[Mavin1]

Hello,

My name is Nial and I am the reprentative for richcasino. Just wanted to introduce myself and let you know that from now on I am available to answer any and all questions about Richcasino.

I would like to adress the issues in this thread as follows;

1) The $50 free offer was legitimate and we paid it out to many players. However, the players in question were not eligible for the offer as they did not have the appropriate affiliate tag to qualify.
2) There are 4 casinos in this particular family. They have the same ownership and pass information back and forth (as is a standard industry practice).


Finally Rich Casino is willing to offer the $50 to any players who mistakenly received the email, but would like to restrict the offer to players who received the email, as this is not an offer for the general public.

Kind Regards


Nial

I beg to differ here, I did receive the bonus after asking CS why your site would send me a ND offer and then not honor it. I am certainly by no means an affiliate, webster or anything like that, just an individual player. Plus the offer email said nothing about having to be an affiliate to qualify.
If it were for affiliates only then why send it to everyone? Or is this a scatter gun tactic trying to find the affiliates out there?

 

[richcasino]

Hi Mavin,

Just to clarify the offer was not sent to affiliates but sent to players of certain affiliates.

Kind Regards


Nial

 

[zap987]

I got the same offer, got the bonus and had lots of fun, was up to $4000 for a while and cashed out the max $100.

Two problems, first when I made the required deposit to withdraw my $100 just disappered, but talked to support and the said they would fix it. Then after waiting a week and hearing nothing I went back to support and they said it takes up to 15 business days for it to be processed which is pretty sad for a simple Neteller withdrawal.

 

[De Beuker]

I got the same offer, got the bonus and had lots of fun, was up to $4000 for a while and cashed out the max $100.

Two problems, first when I made the required deposit to withdraw my $100 just disappered, but talked to support and the said they would fix it. Then after waiting a week and hearing nothing I went back to support and they said it takes up to 15 business days for it to be processed which is pretty sad for a simple Neteller withdrawal.

Same here. Cashed out $100 on Dec. 12 , money vanished when I made the verification deposit.
Support fixed it, was told it would take 72 hours, later they told me 7-14 days.
Today the money was put back into my account, 17 days after my withdrawl.
So I'm afraid the wait starts all over again..
I'll keep you updated.

 

[richcasino]

Hi,

De Beuker and ZAP987, if you would both be so kind as to PM me your account details at Rich Casino I will be more than happy to see what the status with your payments is and let you know asap.

Best


Nial

 

[RobWin]

Hi,

De Beuker and ZAP987, if you would both be so kind as to PM me your account details at Rich Casino I will be more than happy to see what the status with your payments is and let you know asap.

Best


Nial

How about letting the entire forum here know why you guys sit on these cashouts so long that it is ridiculous to even think that a sane gambler would actually make deposits there!!

The excuse for these two should be interesting...LOL
____
____

 

[vinylweatherman]

Hello,

My name is Nial and I am the reprentative for richcasino. Just wanted to introduce myself and let you know that from now on I am available to answer any and all questions about Richcasino.

I would like to adress the issues in this thread as follows;

1) The $50 free offer was legitimate and we paid it out to many players. However, the players in question were not eligible for the offer as they did not have the appropriate affiliate tag to qualify.

2) There are 4 casinos in this particular family. They have the same ownership and pass information back and forth (as is a standard industry practice).


Finally Rich Casino is willing to offer the $50 to any players who mistakenly received the email, but would like to restrict the offer to players who received the email, as this is not an offer for the general public.

Kind Regards


Nial

Hi Mavin,

Just to clarify the offer was not sent to affiliates but sent to players of certain affiliates.
Kind Regards


Nial

You contradict yourself. Firstly, you say these players were not eligible because they were NOT players from "certain affiliates", yet you later claim you sent the email ONLY to players who were from "certain affiliates".

If both are true, then HOW did these ineligible players get the email, unless it WAS merely generic spam.

AussieDave has shown the forum that both the ND offer email and the later offer of a deposit bonus came from the casino itself, not an affiliate.

Since the casino "mistakenly" sent emails to some players who were NOT from "certain affiliates", nor had accounts at the casino, HOW DID YOU GET THEIR EMAIL ADDRESSES?

Passing details between SISTER casinos is one thing, many casinos do this, however, passing details OUTSIDE the group is generally seen as "rogue behaviour".

This thread has given enough detail about the workings of your marketing operation that it would be EASY to set up a verification experiment to see if details are only being passed between sister sites, or are ending up outside the group.

 

[De Beuker]

Ok, I just got paid!

Thanks Nial, dunno what you did, but it certainly speed things up!

 

[zap987]

Same for me, thanks for the help. 15h is a lot better than 15 days

 

[richcasino]

Hi De Beuker and Zap,

Glad things were resolved for you both

Regarding emails, let me assure you that no emails are passed outside the group that would be a stupid and pointless practice not only from an ethical but also from a business point of view.

I never claimed that the emails were sent only to players of certain affiliates, although I can see how my second post could contradict given the fact that I did not reiterate the fact that emails went out to other players (who are registered at one of our groups casinos).

Apologies for the confusion and yes it was a mistake and that is why we made the offer to credit all those who received the email in error with the $50.
Hope this answers your questions,


Best



Nial

 

[nisosbar]

How about letting the entire forum here know why you guys sit on these cashouts so long that it is ridiculous to even think that a sane gambler would actually make deposits there!!

Exactly right. I like their games, but won't deposit anywhere but Black Diamond, as they pay withdrawals promptly (I think their stated policy is 24-48 hours, but I have been paid overnight). I suppose things can change, but I am satisfied with them to date.

 

[AussieDave]

Hi All,

I should probably commence a new thread because this does make it off topic. However as we've got a Rich casino rep watching this thread, it seems as good a place as any to ask questions. Of course whether we receive answers is another topic altogether.

How about letting the entire forum here know why you guys sit on these cashouts so long

I'd like to know why that's so too?

There is no sane reason why any online casino can not pay its winners in 24 - 48 hours.

32Red takes at most 24 hours to pay me to Neteller. However the average time frame when correlated back to the times I gamble, is under 6 hours.

Plenty of other reputable online casinos pay their players within the accepted 24-48 hours.
Why doesn't Rich casino follow suit?

Of course I have my opinion...it's done in hope that players will get bored of waiting for their winnings to be paid, reverse it and gamble them away.



Cheers



Dave

 

[Bencuri]

Maybe it is not anything special, but did you notice this?

Rich Casino address:

Blefondia Holdings Ltd., Kimonos 43 A, PC
3095 Limassol, Cyprus.

Reefer Casino:

Flegerta Ltd., Kimonos 43 A, PC 3095 Limassol, Cyprus

Silverbets:

Blefondia Holdings Ltd., Kimonos 43 A, PC 3095 Limassol, Cyprus

7Spins:

Saltobit Investments Ltd., Kimonos 43 A, PC 3095 Limassol, Cyprus

Money Casino:

Perondale Holdings Ltd., Kimonos 43 A, PC 3095 Limassol, Cyprus

Thebes Casino

Lodolia Holdings Ltd., Kimonos 43 A, PC 3095 Limassol, Cyprus

US Blackjack Casino

Flegerta Ltd., Kimonos 43 A, PC 3095 Limassol, Cyprus

Hera Casino

MIZATAURI INVESTMENTS LTD., Kimonos 43 A, PC 3095 Limassol, Cyprus


It seems all Top Game casinos operate from the same address, so it is not a surprise that if you sign up at one casino, your details easily appear in a letter of a nother one

Interestingly at Rich Casino, and at other Top Game, besides they mention that they are registered at this address, they also mention they are licensed in Costa Rica in the terms and conditions:

'Rich Casino is licensed for business in Costa Rica'

Is this a normal thing? Maybe yes, I don't know. But it is odd that at one place they write their address is here, and then they write their address is there. How is it then?

 

[AussieDave]

Quick search on Google maps shows the Cypris Address as a dirt road in the middle of no where. Why doesn't this surprise me

You do not have permission to view link Log in or register now.

Cheers



Dave

 

[AussieDave]

Interestingly at Rich Casino, and at other Top Game, besides they mention that they are registered at this address, they also mention they are licensed in Costa Rica in the terms and conditions:

'Rich Casino is licensed for business in Costa Rica'

Yes licensed for business. The same business license as the shoe shop or butcher would have.

Costa Rica do not have online casino licensing. However dodgy casinos claim they have a license for their online casino is Costa Rica!


Cheers



Dave

 

[winbig]

Quick search on Google maps shows the Cypris Address as a dirt road in the middle of no where. Why doesn't this surprise me

You do not have permission to view link Log in or register now.

Cheers



Dave

I think the TopGame rep has some serious explaining to do...