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Betfred Slot bonus round prob - resolved

Discussion in 'Online Casinos' started by steh30, Sep 10, 2008.

    Sep 10, 2008
  1. steh30

    steh30 Dormant account

    Occupation:
    Computer operator
    Location:
    North West
    See attached screenshot
    Winline 1 has 3 chests - obviously the bonus round. Yet it never came in?
    The crab on bottom line awards for just 1, but that shouldnt affect winline 1 at all?
    Ive emailed them twice with the screenshot, and had no reply.

    What should I do next?

    Cheers
     
  2. Sep 10, 2008
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Send a pm (private message) to Betfred. The rep Ian will answer you shortly. There is nothing to worry about with regard to this casino. It's :thumbsup: in my book.
     
  4. Sep 10, 2008
  5. steh30

    steh30 Dormant account

    Occupation:
    Computer operator
    Location:
    North West
    Cheers, I have done. Can you see any reason for it not to have given the bonus round?
     
  6. Sep 11, 2008
  7. Rhyzz

    Rhyzz Experienced Member

    Occupation:
    Online Gaming
    Location:
    United Kingdom
    You won 6 from the spin and the crab only pays x2...maybe you had the bonus round but forgot about it? :D
     
  8. Sep 11, 2008
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    You could be right. It this were Rival software and there is any malfunctioning, occasionally once you log back in your bonus round is completed with the wins generated by the spins reflected in your balance. However, it also means that the free spins/features/picks etc are all pre-determined.

    However, when I was still able to play at Playtech casinos, never had such a problem.
     
  10. Sep 11, 2008
  11. Betfred

    Betfred Dormant account

    Occupation:
    Casino Manager
    Location:
    UK
    I'm on the case, I'll be back shortly...

    Ian.
     
  12. Sep 11, 2008
  13. Betfred

    Betfred Dormant account

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Ste,

    I have left this in the hands of the Games manager (please check your PM).

    Hopefully we will have it all cleared up for you shortly.

    Kind regards,

    Ian.
     
  14. Sep 11, 2008
  15. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Was this resolved?
     
  16. Sep 12, 2008
  17. steh30

    steh30 Dormant account

    Occupation:
    Computer operator
    Location:
    North West
    Theyre looking into it - thats all i wanted :)

    Thanks all
     
    1 person likes this.
  18. Sep 14, 2008
  19. steh30

    steh30 Dormant account

    Occupation:
    Computer operator
    Location:
    North West
    All sorted :)

    Said there was an issue with the game, gave me a goodwill gesture as no way to determine what bonus round would give.
     
    2 people like this.
  20. Sep 14, 2008
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Another happy ending at CM:thumbsup:.

    Thanks CM community; gotta wonder how far joeblow gets without advice and advocacy here.
     
  22. Sep 15, 2008
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Yep, use the 3 'sticks'. Stick around, stick together and use CM's big stick:D
     
    1 person likes this.
  24. Sep 15, 2008
  25. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    :lolup: Well said Chuchu
     
  26. Sep 15, 2008
  27. Betfred

    Betfred Dormant account

    Occupation:
    Casino Manager
    Location:
    UK
    Neptunes Trident

    Hey Ste

    How you doing?

    I hope the resolvement of your issue was satisfactory? Email confirmation of the action taken was sent to you on friday!

    If you need anything else then Give me a shout!:)
     
    1 person likes this.
  28. Sep 15, 2008
  29. Betfred

    Betfred Dormant account

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Ste

    Did you get me email which was sent to you on friday??

    I hope the my response was satisfactory?

    If there is anything else in regards to this then give me a shout! :)

    Deputy Games Manager
     
  30. Sep 15, 2008
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    renamed thread to reflect resolution.
     
    1 person likes this.

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