Betfred Slot bonus round prob - resolved

steh30

Dormant account
Joined
Sep 10, 2008
Location
North West
See attached screenshot
Winline 1 has 3 chests - obviously the bonus round. Yet it never came in?
The crab on bottom line awards for just 1, but that shouldnt affect winline 1 at all?
Ive emailed them twice with the screenshot, and had no reply.

What should I do next?

Cheers
 
Send a pm (private message) to Betfred. The rep Ian will answer you shortly. There is nothing to worry about with regard to this casino. It's :thumbsup: in my book.
 
You won 6 from the spin and the crab only pays x2...maybe you had the bonus round but forgot about it? :D

You could be right. It this were Rival software and there is any malfunctioning, occasionally once you log back in your bonus round is completed with the wins generated by the spins reflected in your balance. However, it also means that the free spins/features/picks etc are all pre-determined.

However, when I was still able to play at Playtech casinos, never had such a problem.
 
Hi Ste,

I have left this in the hands of the Games manager (please check your PM).

Hopefully we will have it all cleared up for you shortly.

Kind regards,

Ian.
 
Neptunes Trident

Hey Ste

How you doing?

I hope the resolvement of your issue was satisfactory? Email confirmation of the action taken was sent to you on friday!

If you need anything else then Give me a shout!:)
 
Hi Ste

Did you get me email which was sent to you on friday??

I hope the my response was satisfactory?

If there is anything else in regards to this then give me a shout! :)

Deputy Games Manager
 

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