Betat site offline

[Fleur-De-Lis]

betat.co.uk site is unavailable since yesterday, does anybody know if it is a case of genuine maintenance? I mean, has anybody received a notification message or been able to get in touch with them?

 

[geordiecolin]

I hope for their sake that they are not dealing with another cyber attack like they where a few years ago. They are a very decent outfit

 

[pinnit2014]

Damn... just when luck had turned recently and started using them more and more. Yeah, great outfit with actual intelligent customer support and the odd ‘ your lucks been out have 50 quid’ drop.

 

[Igor82]

Hi guys, no its not DDoS - it was us. We tried delivering something cool to you and messed up the service. Decided to do it on a Friday too *sigh* so I have the weekend to deal with slower supplier response. I terribly sorry about this. We'll fix it soon and make good on a messed up Friday night. i'll ping with an update later

 

[pinnit2014]

I like that response Igor - no jargon just a simple ‘we ballsed up’ - which is a phrase I’m used to saying

Lesson learned? Never build a house or upgrade a site on a Friday

 

[Igor82]

dont i know it

 

[wulp2]

Got an email from them:

Dear,

I sincerely apologize for the inconvenience caused by the prolonged maintenance on the site. Our technical team is currently working to have the maintenance process complete as soon as possible.
I will personally follow up with you once the maintenance is over and access to your account is resumed.

Thank you for your patience with us.

Kind Regards,
Selma
Betat Casino Support team

 

[Lincolnuk]

Honesty is the best policy.........They broke there own site

 

[Nicola]

Very costly mistake though

Always great to see honesty though

 

[Igor82]

Hi, sorry - the day was so mad, I forgot to update the thread. We went back online around 8pm. I'll have some goodies in store come Monday for active players as a token of apology for the Friday mishap.

Igor

 

[brianmon]

I hope I'm considered 'active', although I maybe won too much from the Cm exclusive competitions...... lol

 

[pinnit2014]

Had a decent withdrawal from DOA... presume my goodie was cranking up the RTP?

 

[Fleur-De-Lis]

Got an email from them:

Dear,

I sincerely apologize for the inconvenience caused by the prolonged maintenance on the site. Our technical team is currently working to have the maintenance process complete as soon as possible.
I will personally follow up with you once the maintenance is over and access to your account is resumed.

Thank you for your patience with us.

Kind Regards,
Selma
Betat Casino Support team

That's nice. I didn't get any such emails though despite supposedly being a VIP. Anyway,,, All's well that ends well (c)

 

[wulp2]

That's nice. I didn't get any such emails though despite supposedly being a VIP. Anyway,,, All's well that ends well (c)

And the best thing, Fleur, I started playing last night around 22:30, ended at 01:30 and won €1700 after an epic win of €1200 with a €4 free spin round on Jungle Spirit (the elephants 12 free spins) at Betat.

 

[aceking123]

nice to see these guys are still on the ball & good gesture from igor )

 

[thebigs]

Igor,sorry to be off topic but just tried to deposit and CS told me you are no longer accepting Skrill payments.
Is that a permanent thing?

 

[Harry_BKK]

Hi, sorry - the day was so mad, I forgot to update the thread. We went back online around 8pm. I'll have some goodies in store come Monday for active players as a token of apology for the Friday mishap.

Igor

Thank you Igor, just found $20 in my Slotty account and a "We're sorry" 100% deposit match.

 

[Steviedoo]

Are Canadians no longer allowed to play elk games...only games available were microgaming when I deposited on Friday.

 

[mina1929]

Another Casino I miss.