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Betat site offline

Discussion in 'Online Casinos' started by Fleur-De-Lis, Feb 17, 2018.

    Feb 17, 2018
  1. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    betat.co.uk site is unavailable since yesterday, does anybody know if it is a case of genuine maintenance? I mean, has anybody received a notification message or been able to get in touch with them?

    Betat site offline: upload_2018-2-17_10-52-9.png,Feb 17, 2018
     
    Last edited: Feb 17, 2018
  2. Feb 17, 2018
  3. geordiecolin

    geordiecolin Sells powdered water in the Gobi CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    I hope for their sake that they are not dealing with another cyber attack like they where a few years ago. They are a very decent outfit
     
  4. Feb 17, 2018
  5. pinnit2014

    pinnit2014 Meister Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Damn... just when luck had turned recently and started using them more and more. Yeah, great outfit with actual intelligent customer support and the odd ‘ your lucks been out have 50 quid’ drop.
     
  6. Feb 17, 2018
  7. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Hi guys, no its not DDoS - it was us. We tried delivering something cool to you and messed up the service. Decided to do it on a Friday too *sigh* so I have the weekend to deal with slower supplier response. I terribly sorry about this. We'll fix it soon and make good on a messed up Friday night. i'll ping with an update later
     
    ternur, aceking123, zellie and 5 others like this.
  8. Feb 17, 2018
  9. pinnit2014

    pinnit2014 Meister Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    I like that response Igor - no jargon just a simple ‘we ballsed up’ - which is a phrase I’m used to saying :laugh:

    Lesson learned? Never build a house or upgrade a site on a Friday :)
     
    gilliebean likes this.
  10. Feb 17, 2018
  11. Igor82

    Igor82 Senior Member

    Location:
    Malta
  12. Feb 17, 2018
  13. wulp2

    wulp2 Newbie member

    Location:
    Netherlands
    Got an email from them:

    Dear,

    I sincerely apologize for the inconvenience caused by the prolonged maintenance on the site. Our technical team is currently working to have the maintenance process complete as soon as possible.
    I will personally follow up with you once the maintenance is over and access to your account is resumed.

    Thank you for your patience with us.

    Kind Regards,
    Selma
    Betat Casino Support team
     
  14. Feb 17, 2018
  15. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    Honesty is the best policy.........They broke there own site
     
    gilliebean likes this.
  16. Feb 17, 2018
  17. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Very costly mistake though :oops:

    Always great to see honesty though :)
     
    geordiecolin likes this.
  18. Feb 18, 2018
  19. Igor82

    Igor82 Senior Member

    Location:
    Malta
    Hi, sorry - the day was so mad, I forgot to update the thread. We went back online around 8pm. I'll have some goodies in store come Monday for active players as a token of apology for the Friday mishap.

    Igor
     
    kretz1, ternur, aceking123 and 6 others like this.
  20. Feb 18, 2018
  21. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I hope I'm considered 'active', although I maybe won too much from the Cm exclusive competitions...... lol :rolleyes:
     
  22. Feb 18, 2018
  23. pinnit2014

    pinnit2014 Meister Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Had a decent withdrawal from DOA... presume my goodie was cranking up the RTP? :p
     
  24. Feb 18, 2018
  25. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    That's nice. I didn't get any such emails though despite supposedly being a VIP. Anyway,,, All's well that ends well (c)
     
  26. Feb 18, 2018
  27. wulp2

    wulp2 Newbie member

    Location:
    Netherlands
    And the best thing, Fleur, I started playing last night around 22:30, ended at 01:30 and won €1700 after an epic win of €1200 with a €4 free spin round on Jungle Spirit (the elephants 12 free spins) at Betat. :)
     
  28. Feb 18, 2018
  29. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    nice to see these guys are still on the ball & good gesture from igor )
     
    Deleted member 37551 likes this.
  30. Feb 19, 2018
  31. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    Igor,sorry to be off topic but just tried to deposit and CS told me you are no longer accepting Skrill payments.
    Is that a permanent thing?
     
  32. Feb 25, 2018
  33. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Thank you Igor, just found $20 in my Slotty account and a "We're sorry" 100% deposit match. :thumbsup:
     
  34. Feb 25, 2018
  35. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Are Canadians no longer allowed to play elk games...only games available were microgaming when I deposited on Friday.
     
  36. Feb 25, 2018
  37. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    :( Another Casino I miss.
     

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