Whine and Moan BetAt permanently closed my account...

[Casinomeister]

There is also Facebook as well. If the casino has your name, it's a matter of a 30 second search and there's your Facebook account - and an employer is listed there as well - to include your friends and acquaintances.

Back to this issue, the OP is violating our policies for i-gaming reps:

...i-Gaming reps will at all times conduct themselves in a professional manner. Your presence here is to provide players and affiliates with information, and to assist our members when need be. Your account will be closed if you attack someone else's business, exploit the board for marketing purposes, poach players - or any other conduct the staff deems unbecoming of an i-Gaming representative...

https://www.casinomeister.com/forum-faq/forum-policies/

It doesn't make a difference to me if it's a civilian account or not. A rep is a rep - starting complaint threads against a competitor is not only in bad form, it's unacceptable.

 

[rshkrn]

I'd say it was a responsible gaming decision. Bet-at are not greed-and-suck merchants like some sites. You've made big deposits in a short period, and your contact with them immediately after losing was negative, and many gamblers don't like to admit they are hurting from a loss and dress it up as something else. I'd say they have acted in your interests after reviewing your play and subsequent correspondence. As they have a right to do.

A great move on their part indeed if that was the reason....!!

 

[Jasminebed]

Well, I guess this was not a matter of permanent just not meaning as opposed to temporary.

Any casino has a right to terminate an account they don't owe funds on at any time for any reason, and without explanation.

I've had exemplary support from Betat personally, so of course my instinct was it was a communication issue.

Betat and Igor in particular has been one of the most transparent operators out there, and I for one appreciate that.

No one can play at their employer, and I appreciate that many reps play at their competitors. In fact, I'm more comfortable knowing that a rep has experience from the player side of things.

But the OP should have had enough respect for this forum to contact the rep, well knowing how this forum and its rules worked before starting such a thread.

 

[alexking12k]

I think if you didn't request a specific period of time to close your account (i.e. take a break), then what you want is your account closed. They said your account was permanently closed, not that you were permanently excluded.

Are you certain that this means you cannot request it re-opened? Most casinos do have a minimum period before they will consider reopening an account. Some will even even say if you ever want to re-open your account, please ask when they send the confirmation email. Some don't send you any reply at all, just close your account.

As suggested, please contact one of the reps for Bet-at. I am sure no offense was meant, and it probably an issue with the wording used, permanent as opposed to temporary.

Sportbet (5Dimes) will reopen an account even 1 minute after closing it and they don't have the self exclusion policy. Responsible gambling at its best.

 

[Azzurri]

I think the op's employer should be named if it was a genuine attempt to discredit Betat. As players, I think we have a right to know, as if these are the type of tactics they employ against their competitors, then God knows what shady tactics they are using against customers.

Name and shame I say. They didn't think twice about trying to shame Betat for no reason, so why should their identity be protected, or respect?

 

[chuchu59]

I think the op's employer should be named if it was a genuine attempt to discredit Betat. As players, I think we have a right to know, as if these are the type of tactics they employ against their competitors, then God knows what shady tactics they are using against customers.

Name and shame I say. They didn't think twice about trying to shame Betat for no reason, so why should their identity be protected, or respect?

Not yet. The burden of proof is on Betat to show that the op's employer really did genuinely attempt to discredit Betat. If there is insufficient proof it could well backfire.

 

[Manesh123]

Not yet. The burden of proof is on Betat to show that the op's employer really did genuinely attempt to discredit Betat. If there is insufficient proof it could well backfire.

I'm dying to know which casino this was! That's a lame tactic.

 

[Dinahnana]

It would take a lot more than 1 or 2 disgruntled players to discredit Betat. In fact the way Betat conducts themselves I'd be willing to lay a bet on the impossibility of discrediting them. They do everything the right way consistently. Plus they are honest and transparent in their dealings here on the forum.
For now naming the competitor could be a very bad idea since they may not have known about the OP's attempt to discredit them. Employees sometimes do things on their own.This is conjecture on my part

 

[Manesh123]

Tactic or not despite the title, this thread has brought me nothing but respect for BetAt. First impressions and perceptions are the most important IMO. And BetAt proved that on my very first deposit. My CC got rejected as I deposited using VPN, not only they credited my account with the deposit which never cleared on their end but they also matched it 100%. This to me is really going above and beyond to give a first time customer. This is a kind of place I feel truly earns customers hard earned cash and respect. Kudos BetAt!

 

[lotusch]

Just reading up on the thread and what a shocking outcome..
Also wondering to what reputable casino this person is linked..
Seriously bad manners and unacceptable behaviour..

Kudos to BetAt..

 

[mclee321]

What a cock.

As soon as I read the snotty, passive aggressive original post I knew the OP was full of shite.

Anytime you see overly polite, faux-angst language like "oooooh, it was shocking", prepare for your bullshitometer needle to hit 11.

Poor execution and plan OP. Perhaps next time (if you still have a job, heh), you might not want to phrase your lies like a character from Downton Abbey

 

[rshkrn]

So the casino paid the employee to deposit and then once the deposit was lost........throw around tantrums to make betat response and customer service look bad??

 

[maphesto]

So the casino paid the employee to deposit and then once the deposit was lost........throw around tantrums to make betat response and customer service look bad??

Or, the casino wasn't aware at all, he acted on his own and was totally clueless.

I hope we find out the truth!

 

[mclee321]

I play as a private person and game as a private person. I'm honestly shocked at this as all I wanted was a reply. My gaming is private and personal to me and though there was some confusion over different terminology I don't understand the response to this.

I'm honestly shocked. I just wanted to know why my account was closed at a Casino I played at.

Oh, and this above. As such a private person, why feel the need to vomit out this (non) issue onto a forum read by countless thousands?

It must have seemed like such a great idea at the time. Hilarious.

 

[Captain Chaos]

This has to be an early contender for Faceplant of 2014! Spectacular fail by the OP here!

 

[rshkrn]

maybe the casino has ongoing internal promotions like whoever will discredit the competition most effectively wins the Employee of the month......

 

[rena35]

I scanned threw the posts and read the opening post, fishy indeed.

 

[coxwel]

FAILED bigtime!

The guys @ betat really handle their biz in a professional manner, which shows in many little details, i like!

If this was really planned by a competitor, what a lowlife tactic. But maybe they learn something by playing on betat, most important probably, if you run your casino easy,professional, upfront and with ethically standards theres no need for any bs like what happened here.


cheers

 

[Dinahnana]

Well what's telling is that the OP joined CM April 24th and last activity listed in profile was April 25th. If what Igor says is not true then you would think the OP would be defending himself. The fact he didn't proves that Igor is right IMHO. BTW I believe what Igor says because he has to be one of the most transparent casino managers out there and has a high level of integrity.

 

[dunover]

I can't why this thread continues. Due to the OP's behaviour, Bet-at barred him. As it their right to do so. Nobody is disputing that that I can see. If I ran a pub and he came in and played up, I would bar him, wouldn't want him as a customer. End of and get over it!

We don't need to know what casino this person was associated with, and I credit Bet-at with being discreet and not publicising the casino too and making hay from the situation.

 

[vinylweatherman]

I can't why this thread continues. Due to the OP's behaviour, Bet-at barred him. As it their right to do so. Nobody is disputing that that I can see. If I ran a pub and he came in and played up, I would bar him, wouldn't want him as a customer. End of and get over it!

We don't need to know what casino this person was associated with, and I credit Bet-at with being discreet and not publicising the casino too and making hay from the situation.

We DO need to know the casino if they put him up to it as a way to smear a competitor. At the very least, closure would mean banning the OP from the forum, as would happen to any newbie who came here with an agenda to smear a casino through misrepresenting a situation, and/or "setting them up" so as to produce such a situation.

Perhaps it's determining who is ultimately responsible that is taking the time, because if this was merely a personal vendetta or agenda by a rogue employee, the casino would not be responsible. It would of course be "misconduct", and one would expect workplace disciplinary proceedings for bringing his employer's business into disrepute.

 

[dunover]

We DO need to know the casino if they put him up to it as a way to smear a competitor. At the very least, closure would mean banning the OP from the forum, as would happen to any newbie who came here with an agenda to smear a casino through misrepresenting a situation, and/or "setting them up" so as to produce such a situation.

Perhaps it's determining who is ultimately responsible that is taking the time, because if this was merely a personal vendetta or agenda by a rogue employee, the casino would not be responsible. It would of course be "misconduct", and one would expect workplace disciplinary proceedings for bringing his employer's business into disrepute.

'IF' they put him up to it! We have no evidence either way, and regardless I'm sure bet-at would have already informed Bryan with what they know and this would be dealt with behind the scenes appropriately as CM sees fit. In fact I'm pretty sure by now that if the casino in question was playing silly-buggers, being accredited they'd have had a public censure. I think this thread is little more than loser's remorse from a player who happens to work for another site. Unfortunately it's brought the torch and pitchfork lot out.

 

[Igor82]

We're not commenting as there is very little that can be commented on and unfortunately, no answers will find you at any time soon.

If we disclose the information we have to Bryan we will be breaching Privacy Laws in respect of the player, which even if with good reason is unjustified. We will not breach our own rules for end gain - every player deserves the respect and protection of law. I think that is as respectful toward you as much as toward the OP.

Best we could do is inform Bryan to conduct his own investigation which created a short-list but did not pin-point the competitor and moving forward without absolute knowledge of who and how is equal to a witch-hunt and would bear no fruit. The OP never came back to clear the matters after being found out which is sign enough...

From our side, we transparently published our findings, and let the rules dictate the course wherever they may lead. That's good enough for us.

Sorry to disappoint

Igor

 

[vinylweatherman]

We're not commenting as there is very little that can be commented on and unfortunately, no answers will find you at any time soon.

If we disclose the information we have to Bryan we will be breaching Privacy Laws in respect of the player, which even if with good reason is unjustified. We will not breach our own rules for end gain - every player deserves the respect and protection of law. I think that is as respectful toward you as much as toward the OP.

Best we could do is inform Bryan to conduct his own investigation which created a short-list but did not pin-point the competitor and moving forward without absolute knowledge of who and how is equal to a witch-hunt and would bear no fruit. The OP never came back to clear the matters after being found out which is sign enough...

From our side, we transparently published our findings, and let the rules dictate the course wherever they may lead. That's good enough for us.

Sorry to disappoint

Igor

This player clearly knows what he is doing, and is using privacy laws as something to hide behind in order to escape justice. The problem is that we now have a guessing game, one that will never be resolved, and there ARE clues to the possible identity of this competitor, even though these clues could lead to the wrong conclusion. It could result in an innocent casino getting tarred, with no means to defend themselves. I have already guessed who this other casino might be, but of course I can't be 100% certain. Others have probably also done so, and whether rightly or wrongly, the casino could suffer from players making their minds up based on the vague information available.

It's also possible that this will appear on other forums, and guesses will go public, even though here such speculation would be unwelcome.

In the absence of further progress, the best thing might be to ban the OP and close this thread, and let this blow over. It wouldn't be the first time a casino has tried smearing a competitor for it's own gain, and won't be the last. The unusual factor is that it has been disclosed that this is an accredited casino.

 

[coxwel]

We're not commenting as there is very little that can be commented on and unfortunately, no answers will find you at any time soon.

If we disclose the information we have to Bryan we will be breaching Privacy Laws in respect of the player, which even if with good reason is unjustified. We will not breach our own rules for end gain - every player deserves the respect and protection of law. I think that is as respectful toward you as much as toward the OP.

Best we could do is inform Bryan to conduct his own investigation which created a short-list but did not pin-point the competitor and moving forward without absolute knowledge of who and how is equal to a witch-hunt and would bear no fruit. The OP never came back to clear the matters after being found out which is sign enough...

From our side, we transparently published our findings, and let the rules dictate the course wherever they may lead. That's good enough for us.

Sorry to disappoint

Igor

Highly appreciate this attitude Disclosure of any player information would breach Privacy Laws and no matter what anybody did wrong or not, privacy laws are not to be taken away from anybody or overstepped, no reason which would ever justify this.

Its such an important thing which should never be taken for granted, esspecially in todays times. Compared for example to the US (no offense to any US residents) where you can look up the intenret if theres any criminal in your neighbourhood, which is totally inhuman and disgraceful as it spits on human rights in my opinion, in most countries of the EU this would be against the law, and this is good!

If casinos would start disclosing sensitive personal information on their own behalf, they wouldnt be any better than the one they assume to be misbehaving.


cheers
coxwel