Osloking
Non-Gambler
- Joined
- Dec 31, 2010
- Location
- Norge or NO-WAY!
Ok i been member on bet24 since 2006 and all my withdraw been paid in 2-3 hours but this last withdrew have made to close my acount there for ever.
i won nice amount few days ago and i took cash out to neteller wich take like maximum 5 hours.
anyway after i checked my neteller i wasent paid and i checked back at bet24 and they had putted my withdraw back to casino as i lose euro-kroner and my neteller wich is dollar currency i was little bit pissed off so i requested again and called a support in denmark and he told me to send scanned credit card and ID and i did it while i was talking to him and he told me this is just security thing, ok all good, he then told me he got the doc and the money should be in my neteller in some hours. this was 08.00 on morning
12 hours later i checked and my acount and my withdraw was again sent back to casino... i was like WTF, and called support, a lady from sweden told me we need doc and i got little bit angry and said i talked to a guy named Mogens in denmark and its all set, she used some time and talked to risk dep and said yes the doc is here please let them use time.. i was like ok but dont put my money in to my acount i loose money on currency change and maybe im going to play it all she said ok no prob.
2 days later my withdraw was BACK to my casino
i then emailed and got this msg from risk dep:
Thank you for your mail.
Your documents have just been approved and your next withdrawal will be accepted.
If you need to contact us again regarding this subject, please include this ticket number LTK*****************
Best regards,
Kris - Risk & Fraud Manager
Risk Support
After this mail my withdraw got BACK AGAIN, 4days my withdraw was back in my casino again for the 4th time and i gave up,
i losed 50dollar just in exchange rate, i played some slots maybe to win back the 50dollar but nono i lost whole withdraw off 500euro becaouse of this bullshit...
thank you bet24 after 5years, 4 withdraw never maded to ..5..
as you can see here :
11.07.2011 00.31 Withdrawal NETeller $565
12.07.2011 08.26 Withdraw - Bank - reject $548.58$
12.07.2011 08.47 Withdrawal NETeller $532.32
13.07.2011 10.10 Withdraw - Bank - reject $523.98
13.07.2011 17.23 Withdrawal NETeller $514.10
14.07.2011 01.48 Withdraw - Bank - reject $507.67
i won nice amount few days ago and i took cash out to neteller wich take like maximum 5 hours.
anyway after i checked my neteller i wasent paid and i checked back at bet24 and they had putted my withdraw back to casino as i lose euro-kroner and my neteller wich is dollar currency i was little bit pissed off so i requested again and called a support in denmark and he told me to send scanned credit card and ID and i did it while i was talking to him and he told me this is just security thing, ok all good, he then told me he got the doc and the money should be in my neteller in some hours. this was 08.00 on morning
12 hours later i checked and my acount and my withdraw was again sent back to casino... i was like WTF, and called support, a lady from sweden told me we need doc and i got little bit angry and said i talked to a guy named Mogens in denmark and its all set, she used some time and talked to risk dep and said yes the doc is here please let them use time.. i was like ok but dont put my money in to my acount i loose money on currency change and maybe im going to play it all she said ok no prob.
2 days later my withdraw was BACK to my casino
i then emailed and got this msg from risk dep:
Thank you for your mail.
Your documents have just been approved and your next withdrawal will be accepted.
If you need to contact us again regarding this subject, please include this ticket number LTK*****************
Best regards,
Kris - Risk & Fraud Manager
Risk Support
After this mail my withdraw got BACK AGAIN, 4days my withdraw was back in my casino again for the 4th time and i gave up,
i losed 50dollar just in exchange rate, i played some slots maybe to win back the 50dollar but nono i lost whole withdraw off 500euro becaouse of this bullshit...
thank you bet24 after 5years, 4 withdraw never maded to ..5..
as you can see here :
11.07.2011 00.31 Withdrawal NETeller $565
12.07.2011 08.26 Withdraw - Bank - reject $548.58$
12.07.2011 08.47 Withdrawal NETeller $532.32
13.07.2011 10.10 Withdraw - Bank - reject $523.98
13.07.2011 17.23 Withdrawal NETeller $514.10
14.07.2011 01.48 Withdraw - Bank - reject $507.67
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