Baptism by Fire - success Bet-at.eu - giving it a try

[Blathaon]

Hi i just signed up at bet-at.eu.
So what happened to the slot bonuses? should i just take the allrounder or?

 

[Igor82]

I was always under the impression that it was impossible to make a chargeback from a Neteller deposit, and this is stated in the Neteller terms of service. If this IS happening, then Neteller have terms that say one thing, but policies that do another.

Long post VWM - long post

Above has happened on operator level (betfair happy hour) and it DOES happen on customer level. It's not chargeback in the old fashion sense, it's a claim that "my kid got a hold it" "i dont know how it hapened" "i play on my casino - who are these guys" and while majority of these queries get rejected by neteller (they can see ip logs or transaction patterns) as much you feel LGA sits on their hands, i get these kind of silly requests regularly via LGA complaint channel which if i cannot prove, my regulator demands i make a refund.

The burden of proof lies with us and the conniving ones know that and abuse that. Unfortunately, just like with bonuses, that leaves us more stringent and rigorous.

As such - send a screnshot. We're not looking for a shot of all your transactions, your balances or any kind of information not related to us. It's a screenshot of your transaction to us proving you are aware of that transaction as proof of account ownership. It doesn't breach privacy as it doesn't disclose anything private. What it does is ensure you are aware of your transaction beyond any reasonable doubt.

Again, PRAGMATISM - like Nifty said, for a player that uses the same email for the casino as he does for neteller and we already activated that e-mail so we know he is the owner and the names are the same, then we can take the approach on case by case basis and allow a level of acceptance because that case allows it. Nothing can ever be written in stone - situations vary.

 

[CM_BETAT]

Hi i just signed up at bet-at.eu.
So what happened to the slot bonuses? should i just take the allrounder or?
View attachment 40974

Ive placed you in the Slot Voucher. You should be able to see it in the deposit window now.

Best of luck
Karl

 

[Blathaon]

Ive placed you in the Slot Voucher. You should be able to see it in the deposit window now.

Best of luck
Karl

Thanks

 

[CM_BETAT]

Thanks

This occurred because players have to choose the pack they want from the promotions window before registration. When one isnt selected, it automatically awards the ALLGAMES package.

We've noticed this has caused a little bit of confusion amongst players so we are in the process of changing it. Very soon, players will be able to select which of what they prefer directly from the deposit window

Karl

 

[akrus88]

Just went ahead and made my second deposit of 20€. Was lucky and withdrew 70€ from it. Less then hour it was on my skrill account

 

[mn001]

Played first time yesterday. And today get email about free cash in my account Thanks!

 

[vinylweatherman]

Long post VWM - long post

Above has happened on operator level (betfair happy hour) and it DOES happen on customer level. It's not chargeback in the old fashion sense, it's a claim that "my kid got a hold it" "i dont know how it hapened" "i play on my casino - who are these guys" and while majority of these queries get rejected by neteller (they can see ip logs or transaction patterns) as much you feel LGA sits on their hands, i get these kind of silly requests regularly via LGA complaint channel which if i cannot prove, my regulator demands i make a refund.

The burden of proof lies with us and the conniving ones know that and abuse that. Unfortunately, just like with bonuses, that leaves us more stringent and rigorous.

As such - send a screnshot. We're not looking for a shot of all your transactions, your balances or any kind of information not related to us. It's a screenshot of your transaction to us proving you are aware of that transaction as proof of account ownership. It doesn't breach privacy as it doesn't disclose anything private. What it does is ensure you are aware of your transaction beyond any reasonable doubt.

Again, PRAGMATISM - like Nifty said, for a player that uses the same email for the casino as he does for neteller and we already activated that e-mail so we know he is the owner and the names are the same, then we can take the approach on case by case basis and allow a level of acceptance because that case allows it. Nothing can ever be written in stone - situations vary.

As this is Neteller, perhaps as an operator you could approach Neteller and ask that they make available to players an account option such as "prove my deposit to xxxx casino" such that instead of having to produce a screenshot and figure out how to hide the non relevant info, a pop up can offer the player a bespoke screenshot that they can capture, or even have emailed to them as an attachment. The fact that Neteller catered for such requests would reassure players that the request itself was "normal".

At present, taking a screenshot of what you see when you log in will reveal the last 10 transactions, along with other account info that the player might feel is private. Isolating one transaction is a matter of cropping and cutting the image, or even diving into the more advanced account options, which would be the case if more than 10 transactions had been made after the relevant one.

Another potential problem is that in some cases, the descriptor seen on Neteller is not the same as the name of the casino, and may not even reflect what group it is in. An example is a deposit to Fortune Lounge or Vegas Partner Lounge.

For cards, many casinos have asked me to sign a "deposit declaration form" in addition to providing front and back of the card used, presumably something they could use to prove that I was aware of the transactions listed, and agreed to them. Surely a similar approach could be taken for ALL transactions, not just card ones.

 

[Igor82]

As this is Neteller, perhaps as an operator you could approach Neteller and ask that they make available to players an account option such as "prove my deposit to xxxx casino" such that instead of having to produce a screenshot and figure out how to hide the non relevant info, a pop up can offer the player a bespoke screenshot that they can capture, or even have emailed to them as an attachment. The fact that Neteller catered for such requests would reassure players that the request itself was "normal".

At present, taking a screenshot of what you see when you log in will reveal the last 10 transactions, along with other account info that the player might feel is private. Isolating one transaction is a matter of cropping and cutting the image, or even diving into the more advanced account options, which would be the case if more than 10 transactions had been made after the relevant one.

Another potential problem is that in some cases, the descriptor seen on Neteller is not the same as the name of the casino, and may not even reflect what group it is in. An example is a deposit to Fortune Lounge or Vegas Partner Lounge.

For cards, many casinos have asked me to sign a "deposit declaration form" in addition to providing front and back of the card used, presumably something they could use to prove that I was aware of the transactions listed, and agreed to them. Surely a similar approach could be taken for ALL transactions, not just card ones.

Actually in talks with a very helpful chap from NT about fraud, collusion and ID check exchanges. Out of all e-wallets by far they are the most transparent and proactive. We dont do the declaration form yet - but we need to, ive had 100% invalid charge-backs approved by the issuing banks and our hands are fully tied.

Frankly, the bureaucracy that's coming about due to all this red tape for one thing or another is tiring. It's affecting you, the end user, it's making larger staff requirements, higher overhead costs for the sake of a minority of dishonest individuals.

That one-id is a dream - but it wont happen VWM. Too many variables on varying levels need to meet on the same page for it to work. maybe it will start as a small third party offering that gets taken up by both operator and player alike wide enough to make a difference...

check this out - after a quick search:

You do not have permission to view link Log in or register now.

seems legit enough and not tied to this industry - a model to be replicated...

 

[vinylweatherman]

Actually in talks with a very helpful chap from NT about fraud, collusion and ID check exchanges. Out of all e-wallets by far they are the most transparent and proactive. We dont do the declaration form yet - but we need to, ive had 100% invalid charge-backs approved by the issuing banks and our hands are fully tied.

Frankly, the bureaucracy that's coming about due to all this red tape for one thing or another is tiring. It's affecting you, the end user, it's making larger staff requirements, higher overhead costs for the sake of a minority of dishonest individuals.

That one-id is a dream - but it wont happen VWM. Too many variables on varying levels need to meet on the same page for it to work. maybe it will start as a small third party offering that gets taken up by both operator and player alike wide enough to make a difference...

check this out - after a quick search:

You do not have permission to view link Log in or register now.

seems legit enough and not tied to this industry - a model to be replicated...

I have heard that one reason casinos insist that withdrawals go back to the method of deposit is that by doing so, a player cannot then charge back the deposits that lead to the withdrawal. This does not eliminate the risk, but is a mitigation measure that means only losing players would be able to get their deposits back this way. The loophole is of course MasterCard.

Intelligent ID seem to be a new company, with much "still to come" on their site, but they do seem to cover the "customer not present" problem faced by internet based businesses, as well as the verification of customers from a number of different countries.

One problem might be that a fraudster deposits to an eWallet with a credit card, and then uses the eWallet to deposit at the casino. No matter what the casino has in the way of verification that the player knowingly made the deposits, they can charge back via their bank over the eWallet deposit, which in turn forces the eWallet to charge back the casino deposit regardless of whether or not the eWallet accepts that the casino is in the right.

 

[Igor82]

Played first time yesterday. And today get email about free cash in my account Thanks!

the CRM free chip is dropped every few days at most im happy you're happy mn

 

[Nifty29]

Actually in talks with a very helpful chap from NT about fraud, collusion and ID check exchanges. Out of all e-wallets by far they are the most transparent and proactive. We dont do the declaration form yet - but we need to, ive had 100% invalid charge-backs approved by the issuing banks and our hands are fully tied.

Frankly, the bureaucracy that's coming about due to all this red tape for one thing or another is tiring. It's affecting you, the end user, it's making larger staff requirements, higher overhead costs for the sake of a minority of dishonest individuals.

That one-id is a dream - but it wont happen VWM. Too many variables on varying levels need to meet on the same page for it to work. maybe it will start as a small third party offering that gets taken up by both operator and player alike wide enough to make a difference...

check this out - after a quick search:

You do not have permission to view link Log in or register now.

seems legit enough and not tied to this industry - a model to be replicated...

Interesting that you don't use the declaration form.

I've been asked for that just about every time I have used a CC (which isn't too often admittedly) and it is something that is reasonable to request. I'm surprised you aren't requiring them. Maybe you should.....no legit customer would be concerned about that IMO. It might also give you that bit extra evidence you need to challenge chargebacks.

It also seems that chargebacks are easier in some countries than others. In the US, it pretty much appears that you if a customer disputes a transaction, they are golden i.e. the bank always ends up reversing the transaction. At least, I have not heard anything to the contrary.

Over here, it is the other way around. I have had to do it with a non-gambling-related company for goods not received as stated, and I ended up losing because it was my word against theirs and their dockets had all the right info on them....even though I was 100% in the right. So, it must be a regional banking thing.

 

[pianoman]

Thanks Igor ...

Got your pm(s)
Ahhh, what service
Mighty fine time had by this lil black duck
Wait till you see my lovely Bet-at.eu screenies...
A wee chance in your winagram comp too, maybe?

Eager to get back and have another crack at 'em...
waiting for docs check to complete -
might give you some back

at 9 cents a time

 

[Igor82]

Got your pm(s)
Ahhh, what service
Mighty fine time had by this lil black duck
Wait till you see my lovely Bet-at.eu screenies...
A wee chance in your winagram comp too, maybe?

Eager to get back and have another crack at 'em...
waiting for docs check to complete -
might give you some back

at 9 cents a time

Opt into Winagram, follow the instructions

Glad you had a lovely experience, it's what we love to hear!

Igor

 

[Igor82]

Error 2

You may have a problem with error 2 happening for the last 7 minutes or so. We fixed it and the site will be down for about 10 minutes.

Igor

 

[Igor82]

Site back online

Site is back up and games are a peach.

Playboy freebie coming your way.

Igor

 

[lotusch]

Got a freebie today as well,thanks for that guys!
Will give it a go tonight after work...Still 54 long minutes in a hot office to go... ^^

 

[Igor82]

Got a freebie today as well,thanks for that guys!
Will give it a go tonight after work...Still 54 long minutes in a hot office to go... ^^

Lotusch, that's your normal cashback. We havent issued the Playboy one yet - it's coming.

The ones you see dropped in your account regularly "Experience Reward" can be played on all games and have no maximum that can be turned to real, please remember that

Playboy will have it's usual free-for-all conditions. I'll post the T&C's shortly

igor

 

[lotusch]

Lotusch, that's your normal cashback. We havent issued the Playboy one yet - it's coming.

The ones you see dropped in your account regularly "Experience Reward" can be played on all games and have no maximum that can be turned to real, please remember that

Playboy will have it's usual free-for-all conditions. I'll post the T&C's shortly

igor

Aha okay LOL
Well I got this e-mail today so I thought that is a freebie too

Hi Mark,



I've placed some complimentary funds in your account for you to enjoy.



Best of Luck,

Karl



Karl von Brockdorff

Casino Manager

^^

 

[Igor82]

Playboy Freebie!!

I posted this in our promo thread, but seeing as we're still under BoF - i thought it's worth a post here:

So, here goes:

We may be a little late to the party, but we come bearing gifts!

Playboy Freebie
There is a €/$/£ 10 free in your account on offer to try the new Playboy slot. As usual, the conditions are as follows:

WR: x50 bonus
Withdrawal limitation: Unlimited.
Conversion to real: maximum that will be converted to real funds is 50.

Above means that while we will cap conversion into real from bonus, we will not cap the withdrawal. You can keep playing to your heart’s desire with the newly acquired real funds and withdraw whatever win’s you make.

CasinoMesiter Exclusive: Any CM player that manages to reach Jilian wild night feature before busting out or converting to real cash, please take a screenie and post it on the forum. We will opt you into a $/€/£ 100 cold hard cash draw. (thanks chuchu)

Roulette King

Please Remember that roulette king launched today and will give you $1000 in free funds over 5 deposits.

As always, new players can register here: https://www.casinomeister.com/goto/?c=betateu

Old depositing players just simply need to log in and the bonus will appear automatically. Players that haven't had a real money deposit yet and have registered previously to this offer get the CM treatment so please go on chat, state your CM username and your BETAT username and spin away.

Igor

 

[lotusch]

No luck for me with the 10 quid but thanks for the gift...

 

[Igor82]

I need to correct the promo - post a screenie with SOFIA before busting out or turning to real, not JILIAN to enter the cash draw. i was just spinning and realised that its impossible to get jilian in only €500 worth of spins!

if anyone did get SOFIA with their free 10, PM me and i'll confirm it and enter you into the draw.

 

[leonardo99]

Thanks for gift too..No luck for me..10 Euro gone in seconds..) Anyway thanks for cashbacks and gifts!!:notworthy

 

[twelve22]

Ukash and Withdrawals

Forgive me if this has already been answered, but I have a question regarding withdrawals. I generally use UKash as a payment method, as most casinos reject my Canadian Credit/Debit cards and bank transfer takes too long.

When I submitted my verification documents to Bet-At-EU, I asked about withdrawing when using UKash as a payment method. Support said that I would need to make an additional deposit using another payment method in order to withdraw my potential winnings (from UKash). Is this correct? I'd like to get this cleared up before making my first deposit.

 

[Igor82]

It is not. You will need to certify another payment method like a bank account. Proof of account ownership will be sufficient to transfer the funds there.

Igor

 

[nikantw]

Hi,

Just joined, and sent docs.

I see there is no NDB available now....

I was a little bit scared by the T&C at first. After reading the posts I am convinced for your good will and fairness. But after reading the terms many times, I am not quite sure I get it. May I suggest a video, showing "You can do that" and "Don't do that." With emphasis on the "Don't do that" part.

Such a video could really make the terms crystal clear for everybody. And convince them that they play at a safe and secure environment.

 

[007sam]

Hi Ho

Had play in here today. Thought I'd try playboy, took the weekly bonus and deposited £50. Played 0.60, took me right down to £25 before anything. Had good run and clawed way up to £133. Stuck in the bonus by then so played my fave IM but got shafted after a fair few hours of up and down activity iyswim. Didnt even get half way through the wr of £2.5k.... Still had a fair time for me £50.

 

[Igor82]

I was a little bit scared by the T&C at first. After reading the posts I am convinced for your good will and fairness. But after reading the terms many times, I am not quite sure I get it. May I suggest a video, showing "You can do that" and "Don't do that." With emphasis on the "Don't do that" part.

Thanks nikan. We're working on the v 2.1 of the site that has better FAQ's and gmae layout. In there, bonus system will be explained much more clearly.

I agree it's overwhelming for now. If you do have nay questions however, just shoot.

Igor

 

[akrus88]

Just a little bitch&moan about bonus wagers, mainly concerning bonuses >100%.

As the bonus requirements are 30x(deposit+bonus). If you deposit 25€, take a 20% bonus (5€). You will have wr of 30x(25+5)=900€. So it is actually 190xbonus wager .
This is a real problem at some casinos with same kind of wr for bonus (xd+b), but where you are not able to forfeit the bonus. Not so bad here, but still a bit frustraiting.
(I once took a 10% bonus for 50€ deposit on willhill and was stuck with 1000€+ wager, because of 5€ bonus).

It would be much better to have simply 60xbonus wager. Much more fair for the player (and still fair for the casino, I think?). Allso it would mean if player gets a 200% bonus, wager would be higher then with the 30x(d+b). That would protect the casino, when giving bigger % bonuses. And as a customer it would be allright for me.

What do you think?

 

[Igor82]

fully agree. i think on +20 match putting bonus turnover so it eats the dep and the bonus together is a bit steep. I have to take into consideration that real monies don't lock the bonine though - thats the core difference. SO say 90x bonnie will eat the bonusx3 but you have 5 bonnies worth in your deposit. by the time you "finish" 66% of that bankroll bonnie gets turned to real giving you 20% cashback boost technically while you still got funds left.

Let me chew on that - but i think you are right, need to find a golden middle. Its open to all bonnie and its on EVERY deposit, unlimited. All that has to be considered. Maybe i drop its frequency to be able to make it more generous?

 

[007sam]

Best bonus for me is not faffing about with wr on deposit and bonus. Why should a wr be put on a deposit anyway. The wr should be clear on just the bonus and money played first so that bonus can be ferefited.

 

[b3b44]

signed up and giving it a try

 

[b3b44]

had a pretty good session before i fell asleep
when i woke up it was one way traffic
but had a smooth session only once i had a error code 1
good casino but bad luck for me ....

 

[AC7X]

My flatmate is having some problems with his verification here, I feel somewhat responsible since I told him to play here as they were going through the BoF process.

Basically he signed-up, deposited and lost. Re-deposited and managed to cash out at break-even. So far he has sent digital copies of his driving license, passport, front and back of card, and a utility bill. He has now been asked to send a picture of him holding the passport (because he entered the incorrect DOB on registration, apparently) and to re-submit a higher quality copy of his passport photo. He's not actually physically with his passport at the moment so this is going to be a further delay until he gets back home or until it is sent to him by post.

I know that these checks are important but once again I can't help but think that if someone was in possession of all of the evidence that has been submitted and employed just a modicum of common sense it would be clear that there wasn't anything untoward going on. I'm sure he'll get paid in the end, but it seems to have been a frustrating and troublesome process for him thus far.

 

[mn001]

because he entered the incorrect DOB on registration

Just a digit wrong or something like that? Happened to me at other casinos two times I think. They have just changed it for me as it's easy to misstype a number. If it's a DOB completly different I understand the requests from the casino...

 

[Igor82]

Hi AC7,

I'm all for common sense; and I've instructed my team personally to not bend for this case because as you say with a modicum of common sense, one should not lie about their birth date when they are about to sign up to a place that deals with financial transactions, as much as you would not lie to a bank.

Your flatmate has logged an incorrect birth date which does not match his id to such an extent we could not possibly take that as an honest mistake. I actually had a case last week to a woman who put June instead of July - she got contacted that we will change this for her and she got paid immediately. His birth date had such a wide difference, it was either done with purpose or out of negligence - either one will trigger elevated fraud process.

Kindly ensure you have the full facts on any case you feel the need to display publicly as it is damaging to my brand without necessity. It's also important to note that we didn't invalidate his deposits, close his account or any such thing - we increased our checks due to an act performed by him, mainly incorrect input of age done with purpose. I would be keen to know why he needed to misrepresent his age.

Thanks

Igor

 

[Igor82]

Just a digit wrong or something like that? Happened to me at other casinos two times I think. They have just changed it for me as it's easy to misstype a number. If it's a DOB completly different I understand the requests from the casino...

i posted above while you posted this - in fact it is not just one digit - we live with that. It's completely off.

 

[vinylweatherman]

My flatmate is having some problems with his verification here, I feel somewhat responsible since I told him to play here as they were going through the BoF process.

Basically he signed-up, deposited and lost. Re-deposited and managed to cash out at break-even. So far he has sent digital copies of his driving license, passport, front and back of card, and a utility bill. He has now been asked to send a picture of him holding the passport (because he entered the incorrect DOB on registration, apparently) and to re-submit a higher quality copy of his passport photo. He's not actually physically with his passport at the moment so this is going to be a further delay until he gets back home or until it is sent to him by post.

I know that these checks are important but once again I can't help but think that if someone was in possession of all of the evidence that has been submitted and employed just a modicum of common sense it would be clear that there wasn't anything untoward going on. I'm sure he'll get paid in the end, but it seems to have been a frustrating and troublesome process for him thus far.

If he has a photo Driving License on him, he shouldn't need to wait for the passport. A picture of him holding the license should do.

The problem may stem from him registering away from home, and in particular from an address that already hosts another player (yourself).

He would have been better off registering and getting verified at home, and then there should be no problem him playing from your place.

If the passport is needed, get it sent recorded first class delivery, should be there by Saturday even if done this afternoon. Might even get it tomorrow if you make today's last collection.

 

[dionysus]

generally speaking, 2 people at the same address shouldnt even have an account - it creates all sorts of headaches, and last I saw, most casinos dont even allow it, though several will for depositing players - it's easy to see why they don't - too easy to create multiple accounts for bonus abuse
my mom was down this week, so I set her up a few casino accts from here - but I pmed every rep to let them know and made certain she didnt take any bonuses - sucks for her, but I didn't want any conflict with my accts or a whiff of bonus abuse/multiple accts floating around my name

considering you two live together, im gobsmacked he wasnt EXTRA careful when entering his details - as Igor says, it's not even as though it's a digit off..it just sets off all sorts of red flags

 

[Igor82]

generally speaking, 2 people at the same address shouldnt even have an account - it creates all sorts of headaches, and last I saw, most casinos dont even allow it, though several will for depositing players - it's easy to see why they don't - too easy to create multiple accounts for bonus abuse
my mom was down this week, so I set her up a few casino accts from here - but I pmed every rep to let them know and made certain she didnt take any bonuses - sucks for her, but I didn't want any conflict with my accts or a whiff of bonus abuse/multiple accts floating around my name

considering you two live together, im gobsmacked he wasnt EXTRA careful when entering his details - as Igor says, it's not even as though it's a digit off..it just sets off all sorts of red flags

To be honest I'm not sure about the address and I'm not sure if AC7 has an account but if they do log in from the same household they will be breaching the terms and i would seriously not suggest that. Eventually it will come through.

AC7, I'm not sure if you have an account and if you do please PM to resolve this reasonably before the system itself starts flagging things on both your accounts. I know it's common practice if you both live together and enjoy playing casinos - but you both need to come forward to CS and ask if we're ok with that beforehand since you are factually breaching one of the more severe terms.

Igor

 

[dionysus]

the BF would love to have his own accounts, but since we've lived together for 4 years, sharing an address, we've had to opt for just mine - he cant even have his own skrill acct. So we just play together saves on headaches.

 

[vinylweatherman]

the BF would love to have his own accounts, but since we've lived together for 4 years, sharing an address, we've had to opt for just mine - he cant even have his own skrill acct. So we just play together saves on headaches.

There is a way around this, and this is to share the skins of your favourite group between you. For example, one has 32Red, another has Dash, one has Skrill, the other has Neteller. You could even be safer, each taking a different casino group, but both with offerings you like. With no shared accounts, neither should have problems with claiming bonuses.

Whilst both playing on a single account may seem a solution, it's another of those technical breaches of the terms, albeit one that will only get caught if the wrong thing is said to CS.

The industry really hasn't addressed the issue of two or more members of the same household who are genuinely playing for the entertainment, rather than being engaged in some kind of scheme.

In most cases, the problem can be resolved by obtaining permission from the casino concerned to operate on a shared basis, and in most cases it seems they prefer each player to have their own account rather than share one.

It's not an issue I have ever experienced as I live on my own. It can be a real problem when a couple gamble, or even an adult child still living at home, but all have kept it secret from the others due to the associated social stigma.

My family and friends all know I play online casinos, so hopefully my nieces and nephews will feel that they can tell me if they do to (from my place at least), and we can then make sure we don't accidentally fall foul of the multi accounting terms.

My niece DID try Foxy bingo at one point as they were offering a free £5 chip. At least I now know that I risk falling foul of multi account suspicions if I were to register an account there, especially since there was almost no chance of her actually depositing.

 

[Igor82]

There is a way around this, and this is to share the skins of your favourite group between you. For example, one has 32Red, another has Dash, one has Skrill, the other has Neteller. You could even be safer, each taking a different casino group, but both with offerings you like. With no shared accounts, neither should have problems with claiming bonuses.

There is an easier way about this: You approach the casino and you state the intentions like we've had many times between father and son, wife and husband. Casino put's you on the watch list for a while checking game patterns, compound bonuses etc to ensure they aren't having wool pulled over their eyes. Over time we make peace with the fact you guys are honest folk that enjoy a mutual pass-time on your favourite place.

We'll check in now and again but I've been home to many-a-happy customer that simply aren't out to cheat anything or anyone - they just enjoy their game time.

Why is honesty the last resort? We like business, as long as it's clear and not cloaked or misinterpreted. Worst you can receive is a 'no' if you ask in advance, then you can pursue your other options if needed.

 

[vinylweatherman]

There is an easier way about this: You approach the casino and you state the intentions like we've had many times between father and son, wife and husband. Casino put's you on the watch list for a while checking game patterns, compound bonuses etc to ensure they aren't having wool pulled over their eyes. Over time we make peace with the fact you guys are honest folk that enjoy a mutual pass-time on your favourite place.

We'll check in now and again but I've been home to many-a-happy customer that simply isn't out to cheat anything or anyone - they just enjoy their game time.

Why is honesty the last resort? We like business, as long as it's clear and not cloaked or misinterpreted. All you can receive is a 'no' if you ask in advance, then you can pursue your other options if needed.

Usually because many casinos tend to use such circumstances to fatten the bottom line rather than accept that there are households that enjoy such activity without having an ulterior motive. This drives people to (hopefully) play by the letter of the terms, but so that both can end up being treated like adults rather than one always having to be the one that cannot enjoy the same pastime as their partner. One only needs to seek special permission if otherwise there would be a breach of the terms, and getting caught after the fact would involve bets being voided.

Even your approach has a drawback:-

Casino put's you on the watch list for a while checking game patterns, compound bonuses etc to ensure they aren't having wool pulled over their eyes.

In effect, they are being treated with suspicion, not like honest adults. Far easier to just play at completely different casinos, and swap notes so that a potential multi account situation just does not arise. The scammers are always going to be looking for ways to "pull the wool" on whichever casino happens to be offering the most +EV bonus.


Players can often feel that once they have been placed on "watch" such as outlined, they will never be trusted to the same extent as the majority of the player base that only have a single household member who plays.

Similarly, allowing a partner to sit down and click the mouse as a shared activity is never going to be something the casino can detect, unless they introduce webcam verification to see who is seated and playing, something that I am sure will come along in due course.

 

[Igor82]

In effect, they are being treated with suspicion, not like honest adults.

No they are not - they wouldn't even know its going on. Do you have any idea just HOW MANY players get flagged every day? It takes a pretty specific set of game play triggers to make us raise an eyebrow. All i'm saying is IF YOU WANT to play at the same casino -ASK. Don't just go ahead hoping we don't notice as that's asking for trouble.

Otherwise, play at separate places - god knows there's enough casinos around

 

[vinylweatherman]

No they are not - they wouldn't even know its going on. Do you have any idea just HOW MANY players get flagged every day? It takes a pretty specific set of game play triggers to make us raise an eyebrow. All i'm saying is IF YOU WANT to play at the same casino -ASK. Don't just go ahead hoping we don't notice as that's asking for trouble.

Otherwise, play at separate places - god knows there's enough casinos around

That's what I was getting at. There isn't really any need for a couple to worry about being accepted at the same place, there ARE so many to choose from.

Whilst players don't know they are being watched, they sometimes see the signs that they are, and it feeds into paranoia and the "tin foil hat club". The main effect is when certain players find they are asked to send notarized documents, etc, yet have had no idea they were doing anything wrong. It leads them to believe that the casino deliberately watched them deposit and play, yet only sprung the trap when they won. For players, this looks like trickery and rogue behaviour, even if it is simply the end result of flags being raised on an account.

I didn't think it was that many getting flagged, but those in the know seem keen to point out that fraudulent players are a very significant minority in the industry, and by the very nature of their trickery, they risk dragging innocent players down with them when they get caught, and this is what is most worrying as once you are branded a fraud, it's often a case of "talk to the hand" when any player tries to prove their innocence. I have personally become entangled in 3 issues, but I have no idea why, so no idea what has made me vulnerable, and so of course no idea how to be more secure in preventing my details from being hijacked and mixed up with fraud.

 

[Igor82]

Stop burying my I LOVE THIS CASINO posts with your jabber VMW! Nah kidding lol.

i do agree with you, all i'm saying is that we 'sort it out', although i see your point about unnecessary fearfulness stemming from past experience.

AC7X - i'm keen to hear your reply since your flatmate didn't really answer us as to why the need for a fake birth date?

 

[vinylweatherman]

Stop burying my I LOVE THIS CASINO posts with your jabber VMW! Nah kidding lol.

i do agree with you, all i'm saying is that we 'sort it out', although i see your point about unnecessary fearfulness stemming from past experience.

AC7X - i'm keen to hear your reply since your flatmate didn't really answer us as to why the need for a fake birth date?

It could be a simple typo, not noticed at the time. The other way it can happen is using the US notation where the UK one is needed, or vice versa. UK players often find they have to use the US notation at casinos, so may use it without thinking.

I have found entering my DOB a problem where the form just keeps rejecting the date, only to then find it was expecting the month first, and my date is greater than 12 so the form rejects it. For those born between the 1st and 12th though, the form cannot pick up the wrong notation at the time, but it comes to light later on when it is checked against documents.

Another reason is that some people think the information is none of their damn business, so deliberately use a false date in the belief that it protects them against the data being used for fraud, spamming, marketing, etc. It does seem that giving out one's date of birth leads to a deluge of junk mail for all these "over 50" products once that age is reached. This is clearly down to a misuse of DOB by a company, selling it on as a marketing lead rather than needing it for their own purposes.

For many, so long as they are clearly over 18, they don't see why any business needs their date of birth in order to provide them with a service.

Unfortunately, they don't realise that behind the scenes it forms part of the consistency check, so where their real date of birth is found on documents they have provided, it causes an inconsistency flag with their registration information.

Since I have not registered at your casino, I don't know how "idiot proof" your form is with regard to entering details. Many forms have now changed so as to make it clear which field is the date, and which the month. Usually, a drop down menu is used with the month being the 3 letter abbreviation rather than the number, which is about as "idiot proof" as such a form can be made.

 

[Igor82]

Vynil, you don't need 500 words to reply on his behalf. Trust me, this birthday was not a mistake, it was as off as it could be from his ID and we don't accept US players. i'm using my thread prerogative and in Bryan's words forkifying the topic until AC answers or let it be.

Let's try to keep to the thread topic: casino opinion, complaints, suggestions, praises

Thanks

EDIT: To answer you how 'idiot proof' the site is - please click join now on the site (link below - no need to follow through with registration) and look at the birth date filled: Insert birth day here (DD MM YYYY) with 3 fields for each one.

 

[Andy Walker]

Vynil, you don't need 500 words to reply on his behalf. Trust me, this birthday was not a mistake, it was as off as it could be from his ID and we don't accept US players. i'm using my thread prerogative and in Bryan's words forkifying the topic until AC answers or let it be.

Let's try to keep to the thread topic: casino opinion, complaints, suggestions, praises

Thanks

EDIT: To answer you how 'idiot proof' the site is - please click join now on the site (link below - no need to follow through with registration) and look at the birth date filled: Insert birth day here (DD MM YYYY) with 3 fields for each one.

Whilst you are correct be careful of the “smart arse” syndrome that becomes an issue with newbies here and the simple forum readers, they think they know best and you need to pander to them do I need to elaborate?