Be warned: Mobilautomaten (Co-Gaming)

Dagobert

Dormant account
PABnonaccred
PABnononaccred
Joined
Feb 15, 2013
Location
Norway
Hi.

So I made the wagering on a 30x B+D bonus.

Was left with 147 euro.

Played Grim Muerto 0,60 euro bets. Suddenly my balance jumps from 120 euro to 0,02 euro. I did not see it spin. It was on autospin 0,60 bets.

I contacted support and they say I pushed 60 euro spins two times! I have never placed a bet over 2,5 euro on their site ever and never higher than 5 euro in my life.

I explained that I never did this, I never noticed anything else than balance being reduced to 0.

60 euro bets? I didnt even think that was possible?

I claim this to be a malfunction in the game but they claim I did this not with intent, but was unlucky to push the wrong max bet button. Very strange as this was autospins..

They refuse to do anything for me, so I said bye bye to this group.

This is a group that I have been depositing with almost everyday the last 6 weeks and that I trusted and liked very much. (mobilbet, mobilautomaten, get lucky etc)

Just letting you know how they treat customers:)

-D-
 

McMaNGOS

#1 Great Blue Shill
PABaccred
PABnononaccred
Joined
May 1, 2015
Location
Sweden
I'd say that's more of an issue with Play n Go than the casino itself - I've also had issues with my betsize randomly adjusting itself while playing their games.

Either way, ouch. That loss must certainly sting. :(
 

Dagobert

Dormant account
PABnonaccred
PABnononaccred
Joined
Feb 15, 2013
Location
Norway
I'd say that's more of an issue with Play n Go than the casino itself - I've also had issues with my betsize randomly adjusting itself while playing their games.

Either way, ouch. That loss must certainly sting. :(

Seriously?

That is pretty bad for Play n Go.. Will be very carefull with them.

Thanks for the heads up.
 

Dagobert

Dormant account
PABnonaccred
PABnononaccred
Joined
Feb 15, 2013
Location
Norway
Still no answer from the casino.

To wait three days for an answer on email from such a big group as co gaming is very sad...

These guys are a**holes.

In particular a chat rep starting with J...

Co gaming is suppose to be geniune and decent. They are not!
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
I've never seen PlaynGo games adjust the bet size on it's own. On top of that, it's literally impossible to jump from 0,60 to 60€ bet by accidentally pushing max bet. Max bet does NOT affect the coin value, and when max coins you can bet per spin is 10 then there's no way you could've spun the game twice with 60€ bet without deliberately changing the coin value ..
 

Dagobert

Dormant account
PABnonaccred
PABnononaccred
Joined
Feb 15, 2013
Location
Norway
I've never seen PlaynGo games adjust the bet size on it's own. On top of that, it's literally impossible to jump from 0,60 to 60€ bet by accidentally pushing max bet. Max bet does NOT affect the coin value, and when max coins you can bet per spin is 10 then there's no way you could've spun the game twice with 60€ bet without deliberately changing the coin value ..

But you can read from the play history script that is on autoplay..
As it automatically lowers the bet two times until balace is under playable value?? First 1,20 euro then 0,30 euro.. how can it do that without changing coin value? 0,60 euro x infinity then 60 euro, 60 euro, 1,20 euro, 0,30 euro then balance 0,02 euro to low to play.

Find this extremely hard to accept.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
But you can read from the play history script that is on autoplay..
As it automatically lowers the bet two times until balace is under playable value?? First 1,20 euro then 0,30 euro.. how can it do that without changing coin value? 0,60 euro x infinity then 60 euro, 60 euro, 1,20 euro, 0,30 euro then balance 0,02 euro to low to play.

Find this extremely hard to accept.

This sounds like PAB material. :eek:

I know PnG slots adjust the bet size down automatically when the balance is not sufficient and you have it run on Autospin. But never heard that it is going to max bet.

The only explanation that i have is that you just finished WR and the slot reverted to its default bet size as if you restart the slot.
 

Dagobert

Dormant account
PABnonaccred
PABnononaccred
Joined
Feb 15, 2013
Location
Norway
Rep?

Dosent this group Co gaming have reps on the forum?
How about play N go? Any representatives?
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
Also have had this done to me a few times, only happens to playn'go games . However cannot remember if i reloaded the game, or has it happened while autospinning. Playn'go usually auto adjust the spins to a different value when you reload the game in the browser. Sometimes it is the same betsize you had on your previous spin, and sometimes, its much bigger.
 

Dagobert

Dormant account
PABnonaccred
PABnononaccred
Joined
Feb 15, 2013
Location
Norway
Goodbye to Co gaming

Also have had this done to me a few times, only happens to playn'go games . However cannot remember if i reloaded the game, or has it happened while autospinning. Playn'go usually auto adjust the spins to a different value when you reload the game in the browser. Sometimes it is the same betsize you had on your previous spin, and sometimes, its much bigger.

I can see 3-5 sec between all the 0,60 spins then 30-40 sec before the first 60 euro spin then 3-5 sec on the four last spins.

Anyway got a big f*** you from Co gaming. Now I am going with Rizk/Slotsmillion. They would NEVER let this pass without investigating.

-D-
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
That seems really strange, i canno't think about any way that autoplay spins would take that many seconds in between spins. Usually thats only a few seconds. Are you sure you were using autoplay?
 

Dagobert

Dormant account
PABnonaccred
PABnononaccred
Joined
Feb 15, 2013
Location
Norway
That seems really strange, i canno't think about any way that autoplay spins would take that many seconds in between spins. Usually thats only a few seconds. Are you sure you were using autoplay?
Thats what the playhistory says but as I wrote before: I never did see those spins. For me it went from about 120 euro to 0,02. So when I contacted them I thought it was me breaking some rules with the bonus I just made wagering from. And they had removed all winnings.


Anyway. No investigation, no feel better bonus, no apology and they blame me for alledgedly pushing the max bet button!!

How can max bet button change the coinsize??

These are crooks be warned.

-D-
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Thats what the playhistory says but as I wrote before: I never did see those spins. For me it went from about 120 euro to 0,02. So when I contacted them I thought it was me breaking some rules with the bonus I just made wagering from. And they had removed all winnings.


Anyway. No investigation, no feel better bonus, no apology and they blame me for alledgedly pushing the max bet button!!

How can max bet button change the coinsize??

These are crooks be warned.

-D-

I would consider a PAB Dagobert..... as i mentioned Cherry AB, who is CM accredited, became the parent company of Co-Gaming, hence they will discuss player complaints with Max.

At least to find out if PnG slots can indeed change to max bet. If they can reduce the bet automatically, it might just as well increase it under certain circumstances.
 

Dagobert

Dormant account
PABnonaccred
PABnononaccred
Joined
Feb 15, 2013
Location
Norway
I would consider a PAB Dagobert..... as i mentioned Cherry AB, who is CM accredited, became the parent company of Co-Gaming, hence they will discuss player complaints with Max.

Thanks. If it was 1200 euro I would. I feel petty and dont want to waste mine or Max time for so "little".

There are cases here with much more money involved and they should be prioritized.

I just feel extra cheated for making huge wagering
and being robbet of it by two spins i did not even see:(
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Its a piss take, Its why all casino should take a foot print from VideoSlots and have a (set max bet)

Could it be due to wager complete? You know some slots refresh after free spins it may have done this after the wager completed ?

Either way why on earth spend hours grinding out than a huge silly bet? Casino should of really looked in to it, Because I wonder how many people have been payed if managed a hit on such stakes after wager?

A couple of times I have maxed bet by mistake, I know this is abit different but I have had the bet refunded, Only once or twice as Its only happen a handfull of times and called it a loss on most,

I certainly would not be calling that a loss what happen to you
 
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