Be The Dealer in trouble??

[jewelbaby]

Man, I got so lucky there! But I can't get my money from them!!
I have a $5000 withdrawal pending since July!! I email with Pauline and she's very nice, but no dough! And I still have $28,000 still in my account.

Are these guys in trouble financially or what?

 

[The Dude]

Since July??
This week is PAB week and I hope to be caught up by Friday. Submit one and I'll get it to the right person.

 

[scrollock]

Man, I got so lucky there! But I can't get my money from them!!
I have a $5000 withdrawal pending since July!! I email with Pauline and she's very nice, but no dough! And I still have $28,000 still in my account.

Are these guys in trouble financially or what?

i wish someone reputable would take these over as i think they have a great concept and i would love to play there, even if there wasn't any bonuses !!!

 

[largeeyes]

It is an interesting place. Never seemed very liquid. Although, CON is one of the casinos that has the same type of withdraw procedures(insane ones), and they are amongst the best.

 

[bonaparte]

I'm at about 3 weeks waiting........ Not sure I'm going to get my money out of these guys. I would worn everyone else to stay away from them.

 

[Whorey McWhore]

Oops

 

[BTD Manager]

Message From BeTheDealer Management

We acknowledge that BeTheDealer has been experiencing some recent disruption to its cashier functionality. This has led to random rejections of some attempted deposits and delays in some attempted withdrawals. We apologise to customers who have experienced difficulty in either depositing or withdrawing money recently.

We are processing many requests manually whilst we are working to ensure an effective onward solution which will enable swift and secure deposits and withdrawals. We realise this is far from ideal and thank you for your continued support.

Customers experiencing difficulties either with deposits or withdrawals are invited to contact me via Private Message, email at [email protected] or their normal customer support agent.

Regards,

BTD Manager

 

[BBKPoker]

Whatever.

Emailing customer service is a circle jerk of waiting for nothing to happen.

I pm'ed you about my cashout woes, hopefully you get this fixed asap.

 

[BBKPoker]

***update***

While emailing customer service repeatedly seems to get the same unhelpful response, I pm'd the BTD manager yesterday and was paid in full sometime this morning.

Thank you for your help, I consider the matter resolved.

Jesse

 

[dominique]

Hmmm....maybe bethedealer is turning over a new leaf afterall...

 

[CraigB]

Be The Dealer is not paying me either

I have been waiting for months now. I've sent many emails only to get one of three form letters back but no MONEY!
Are they having financial problems?

 

[Boyce]

Is Be The Dealer Solvent

Almost two months now and all I get are lame excuses about experiencing problems. How can anyone have technical problems for that long. Something smells rotten in Denmark.

 

[JamesL]

I've been waiting 3 months

I've been waiting for a 3700 withdrawal for three months now. All I get are emails that promise but don't deliver.
Are they going under?

 

[paul02085]

Wow, is this place a part of Black Widow/Grand Banks

Sounds like a good candidate for Roguedom!!!!!

 

[Tester]

why not pm the manager?

at:

Link Outdated / Removed

he is supposed to answer and spped up the payments.

 

[ttimttt]

I have the same problems

I've also been waiting for a long long time. I'll try a pm to the manager and see if that helps
Thanks

 

[mafaldina]

3 delaying withdrawals

I am waiting for 3 withdrawals, each $5000. The oldest one is one and half month old, the newest one is 2 weeks old.
I play in this casino for a year and usually I got my money in time, but sometimes, mostly in the last months there were 1-2 months delays. I chat with the live support, email them, they reply and explain their problems. But these are their problems, thay have to fix them. In a good casino if they have a problem, they have to fix it very quickly, without the customers knowledge and continue the business smootly. How it is possible to trust in a casino, where if you win you have to beg for your money? If you loose, they keep your money immediately. If you win, then you have to struggle agaisnt the cashier department.

 

[slotchik]

NOTICE ALL THE FIRST TIME POSTERS.....CraigB, Boyce, JamesL, and ttimtt

 

[GOCC]

NOTICE ALL THE FIRST TIME POSTERS.....CraigB, Boyce, JamesL, and ttimtt

But the more interesting points are their exact same punctuation Techniques. Obviously good english language skills.

Look at the I've in their post. They use the appostrophe wick is often missed.
Look at the ? in the posts. This is used correctly and no space at the end which some people inadvetently put in.

IMO, 2 of the 3 are defo same person
(FWIW)

AND THE BEST YET

1 Lives In California
1 Lives In Southern California
1 Lives In Laguna Niguel
1 Lives In Tegula

Ill let you gues where Tegula is BUT NO PRIZES

 

[mafaldina]

one withdrawal is paid

As the casino manager promised in his private message, they paid one withdrawal today.

I hope they will pay the other withdrawals faster in the futures, as this is one of my favourite casinos and I would like to continue the playing here.

 

[The Dude]

NOTICE ALL THE FIRST TIME POSTERS.....CraigB, Boyce, JamesL, and ttimtt

All are coming from the same server - dsl.irvnca.pacbell.net

Could it be a few bored college students at UC Irvine?

If you have a legitimate complaint, PAB if you haven't done so already. But don't waste my bandwidth or my time please. If it's a fraudulent complaint, you'll be hung up to dry in a most public way. Simple as that.

 

[mafaldina]

2nd withdrawal

Today I received my 2nd $5000 withdrawal. And won a very bit in the casino

 

[mattman23]

PM Ben..It helps...

I had been waiting for almost a month and a half, and had gotten no where. Just e-mails promising that I'd have my money by the end of January. Everyone was very polite but couldn't deliver.. I read this post and another on a different site and they both reccomended I PM the casino manager.. I did in a nice way (even though it was hard) and my deposit showed in neteller just a few hours later..

 

[jewelbaby]

I received one withdrawal since posting but they still owe me $28,000.

 

[GOCC]

Right, I am posting this due to the possibilty of people losing money. I have PMd Bryan so if he feels it inappropriate, he can take it down. It is not done with any personal view, just if this is in circulation players need to know. I have named the source.

From Online Blackjack Guide

Online Blackjack Guide has just received insider information that one of the longest and most prestigious casinos is on the verge of closing their doors. Be The Dealer has been hit with a serious financial crisis and the outlook is uncertain. My suggestion is to withdraw any funds you have in your account until more is know about Be The Dealer's financial status. For the must up to date information concerning Be The Dealer, make sure to read this thread on the forum.

 

[The Dude]

Thanks for the heads up GOCC.

Well I hope the guy has some good lawyers. The Prescription was sued seven years ago for making the same sort of remark about some casino. He told them to withdraw their funds because it was going down and a bunch of players did. I hope the Online Blackjack Guide has done his homework.

Please note, this thread is full of a bunch of one time posters, none of whom have actually filed a PAB. The last PAB I have on BTD is March of last year. BTD's manager monitors this board, and he can be contacted directly:
https://www.casinomeister.com/forums/members/

So if anyone has a legitimate complaint, it can be dealt with here.

In fact, I should require that anyone posting a complaint here PABs or they will have their account suspended. How's that?

 

[BTD Manager]

Notice From BeTheDealer Management

BeTheDealer has acknowledged that it has experienced some delayed payments to players in recent weeks.

This has been the result of a very significant chargeback, which has been contested by the company.

The chargeback challenge has resulted in a major six figure sum being temporarily held by one of our payment processors, in line with normal processing guidelines. BeTheDealer has replaced the processor with alternative processing solutions. This has led to some disruption and manual processing during the changeover period.

The core business remains successful and the situation has now been resolved. The payment backlog will have been completely eliminated by next week and all future payments will be processed promptly.

The company has introduced backup processing solutions to eliminate the possibility of a recurrence.

BeTheDealer is expanding its operations and currently recruiting an additional 16 staff to enhance its product offering and support.

The company apologizes to all players who have been affected by delays and thanks them for the patience and continued support.

 

[treasure]

I have today received in full a neteller withdrawal from BTD.

I had been waiting over 2 months for it despite many emails with support. It was a large 4 figure sum, so needless to say the tone of that OBG warning caused me a great deal of additional stress.

Thankyou to this site and PM feature if that is what finally did it.

 

[mafaldina]

Received the 3rd $5000

Today I received my last $5000 withdrawal.

 

[chesterdog]

I thought I would add my two cents to this BeTheDealer concern. I had been waiting since for November for my withdrawal. I read this forum and sent an email to the BTD Manager to see if I could get my withdrawal. I received the money the next day. Thanks for the quick response and thanks Casinomeister for having this forum.

 

[cracker]

Right, I am posting this due to the possibilty of people losing money. I have PMd Bryan so if he feels it inappropriate, he can take it down. It is not done with any personal view, just if this is in circulation players need to know. I have named the source.

From Online Blackjack Guide

Online Blackjack Guide has just received insider information that one of the longest and most prestigious casinos is on the verge of closing their doors. Be The Dealer has been hit with a serious financial crisis and the outlook is uncertain. My suggestion is to withdraw any funds you have in your account until more is know about Be The Dealer's financial status. For the must up to date information concerning Be The Dealer, make sure to read this thread on the forum.

It sounds to me that the email Online Blackjack Guide sent out made made Be The Dealer wake up and start to take care of their players. Making players wait so long, what are you to think. I know that I withdrew my money from them. Guess what, it's still pending....

 

[wallychan]

how do i get in touch with the manager of btd?
i've been waiting over a month for my withdrawl.

 

[chuchu59]

how do i get in touch with the manager of btd?
i've been waiting over a month for my withdrawl.

Click on the link "casino operators' above. You can then use the info to send a Private Message to the manager.

 

[Biggestfitz]

BTD Paid me today.

I am new here, but I was referred by a fellow 2+2er. I'm a poker player the vast majority of the time, but I decided to do some bonus hunting this month. I've done very well, but I was having trouble collecting from Be the Dealer. They were good about answering e-mail, but the money was very slow in coming. They promised it by the end of January, and it was in Neteller today. I'm not sure I'd reccomend playing there, but I wanted everyone to know they did pay.

Good luck all,

Fitz

 

[mafaldina]

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[Macgyver]

The site's back now ... just clicked on that link and it worked for me.

 

[The Dude]

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Unfortunate timing for site maintenance .

 

[mafaldina]

Now everything seems to be OK again

In the last few weeks I requested $5000 withdrawal 2 times and they paid quickly without any extra emails to the support.

 

[Suited72]

As Bryan mentioned, all casinos have that line in their T&C - so I dont see how anyone can have a fair game at anytime and think theyll get paid seeing as at any point any casino can withhold whatever winnings they like and point to their T&C's.

Basically no online casinos are worth playing until they are governed properly and NOT by the software houses - thats just not good enough. A software company isn't going to give its customers more than a nudge.