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New Review Bao Casino - New Grey Zone Casino

pinnit2014 said:
x3 wagering on deposits? Er.....no thanks.
Click to expand...
pinnit2014, it is a widely common rule that deposits have to be wagered according to x3 wager requirement. We don't aim at making you lose your winnings, the reason for such rule is covering the transaction costs of processing deposits and withdrawals, nothing more ;)
 
Bao casino said:
pinnit2014, it is a widely common rule that deposits have to be wagered according to x3 wager requirement. We don't aim at making you lose your winnings, the reason for such rule is covering the transaction costs of processing deposits and withdrawals, nothing more ;)
Click to expand...

It's not that widely common (or even just common) in the casino's I play at in the UK. And I play at a lot. :)
 
pinnit2014 said:
It's not that widely common (or even just common) in the casino's I play at in the UK. And I play at a lot. :)
Click to expand...

Still, points for what is at least more likely the reasoning then the standard AML excuse, which to me has always basically read "real money deposits must be played through 3x to ensure a standard cleaning fee is deducted as per our AML policies"
 
3 x deposit is not really much if you only deposit small but what if its hundreds?

That is probably the only thing that will drive people away unfortunatelly :(

Bao Casino is pretty good with everything else, fast withdrawals, many deposit and withdrawal methods, quests and bonuses :D

An active rep is a plus :)
 
Has anyone had experience with withdrawing to Visa from here? My withdrawal was processed at 8:30pm AEST last Wednesday night and it still hasn't gone through. @Bao casino @Bao casino manager they just ask for my bank statement in PDF to prove I haven't received which I put in a request with the bank for that won't be today can anyone advise on card withdrawals please?
 
What bank are you with because some won't accept deposits from online gambling and with my bank I had to check to make sure I can receive and send funds . Check security with your bank.

But then again its only been 5 business days so you could still get it :)
 
mina1929 said:
What bank are you with because some won't accept deposits from online gambling and with my bank I had to check to make sure I can receive and send funds . Check security with your bank.

But then again its only been 5 business days so you could still get it :)
Click to expand...
I'm just not sure how long card withdrawals are in general anyway. But if they let you deposit from it you should be able to receive
 
That casino is actually the worst experience I've ever had with withdrawal. 8 days and they send the money back to my account. Then i try 2 other withdrawal methods which fail. Then I notice $140 missing from the money they put back (was $2500) I literally just felt trapped that there was no way for me to withdraw. So I started playing it trying to recover the missing $140 and maybe make some of the 10% bank transfer fees they now want after I've figured which of my banks will accept transactions. So I end up losing it . There was no way to lock the withdrawal they just kept reversing it back I have $100 a day and $300 a week limit I placed on this account a couple of days ago but they just went and deposited it straight back to my casino account over and over. This doesn't seem right to me.
 
I get why these casinos are grey zone literally 2 I have dealt with have been beyond a nightmare to deal with and break their own rules
 
Dear @zazedac,

Thank you for informing us about the issues with your withdrawal. We have checked your account information and would like to explain this situation.

Some banks, especially in Australia, allow deposits to gambling sites, however, will decline withdrawals of your winnings. That is what happened in your case: they sent the payment back to us and we returned it to your account. Immediately, you were informed about it and were recommended alternative ways to cash out. Unfortunately, due to a technical issue, when you requested a withdrawal again via CoinsPaid it rolled back to your account, which you also were informed about. We transferred the problem to our technical department to find out that the reason was the incorrect address that you requested the withdrawal to. The wallet address you indicated was not in BTC, therefore, it could not be processed via that method.

We understand that it is frustrating, however, on our side we did our best to provide you with all possible help. Concerning your deposit limits, they work only for the deposits that you make, in case you want to limit your loss or wager, you should set a loss or wager limit on your account, which you were free to do.

As for the $140 missing from your account, that is absolutely impossible. We returned the whole amount of 2500 AUD to your balance. After that, you lost some of the funds playing and requested a less for the next withdrawals. Unfortunately, we did not have any influence on your actions, as you used your funds at your own will.

We do hope that you will get lucky again and will be able to successfully withdraw your winnings next time. Also, check your account for a bonus from your personal manager to cheer you up ;)

We value our loyal players and want them to feel comfortable in every situation. If you feel that you need more information concerning the available withdrawal options or responsible gaming tools, feel free to contact our support team via live chat or e-mail, they'll be happy to help with any requests.

Kind regards,
Bao Casino
 
You guys literally made me feel as though I had no withdrawal options. Everything I attempted got rejected a minute later. I have a limit set on my account of $100 per day $300 per week. But when you continue to just put $2300 back in my account over and over temptation gets the better of you which is what responsible gaming limits are there for so that kind of thing doesn't happen. I have never had an issue with a withdrawal from and online casino before and the behaviour with you just dangling it and putting it back plus telling me i could only do bank transfer which would cost me 10%!!!!! of my winnings it all seemed quite predatory and just not right. I have been completely brushed off regarding chasing down my withdrawals then accused of lying about them and having to send you bank statements to prove I hadn't been paid but you guys had photos of my visa card that says st george you knew full well it wasn't going to process funny how you only gave me the list of banks after it miraculously appeared again in my account
 
I requested less because the amount was short @Bao casino so I was trying to recoup it I figured it must have been some kind of fee. I PM'd you also if you'd prefer to chat there
 
Aussies have great options as I'm learning we've got FairGo who absolutely override their own responsible gaming limits and Bao who leave you stuck feeling like your money is just never going to be your money again
 
Just opened the account and got immediately lucky with the first slot.
Asked for a 1000 euro cashout while leaving my initial 100 euro Skrill deposit (no bonus).
So it is KYC time, now!
 
maltakid said:
Just opened the account and got immediately lucky with the first slot.
Asked for a 1000 euro cashout while leaving my initial 100 euro Skrill deposit (no bonus).
So it is KYC time, now!
Click to expand...
Well, just got this email

“Oops! Your request to withdraw money has been declined.

If you would like more information, please contact our customer support team.

Bao Casino Team”

Curious to see the issue...
 
This casino is pretty awful. I have no idea how there is any positive feedback in here at all.

I deposited $100 and took a $75 bonus. Played around $1 bets and ended wager at $482. I requested a cashout, denied and documents requests. O no problem

I sent them drivers license front and back, bank card front and back, two screenshots of ecopayz and a utility bill. They canceled my cashout again and asked me to take a selfie and write on a piece of paper "Hi I play at bao casino!" and date and sign it.

There is absolutely no reason for this other than to stall me or possibly use it as some sort of promo thing somewhere. I did nothing wrong and did not raise any flags at all.

Just absolutely pathetic.
 
Last edited:
Imagine if this casino ever came back to you that would be amazing! Still waiting for a contact number or physical address
 
lockinlove said:
This casino is pretty awful. I have no idea how there is any positive feedback in here at all.

I deposited $100 and took a $75 bonus. Played around $1 bets and ended wager at $482. I requested a cashout, denied and documents requests. O no problem

I sent them drivers license front and back, bank card front and back, two screenshots of ecopayz and a utility bill. They canceled my cashout again and asked me to take a selfie and write on a piece of paper "Hi I play at bao casino!" and date and sign it.

There is absolutely no reason for this other than to stall me or possibly use it as some sort of promo thing somewhere. I did nothing wrong and did not raise any flags at all.

Just absolutely pathetic.
Click to expand...

Sorry to hear that lockinlove, I signed up with them a few months ago and was extremely lucky and made several cash outs with only very little deposits.
KYC went smooth and as I use Skrill the WD's were processed pretty quickly too.
So from my end I have only positive things to say but I can understand some of the issues described in this thread might make other people feel otherwise.
 
Bao casino said:
Dear @zazedac,

Thank you for informing us about the issues with your withdrawal. We have checked your account information and would like to explain this situation.

Some banks, especially in Australia, allow deposits to gambling sites, however, will decline withdrawals of your winnings. That is what happened in your case: they sent the payment back to us and we returned it to your account. Immediately, you were informed about it and were recommended alternative ways to cash out. Unfortunately, due to a technical issue, when you requested a withdrawal again via CoinsPaid it rolled back to your account, which you also were informed about. We transferred the problem to our technical department to find out that the reason was the incorrect address that you requested the withdrawal to. The wallet address you indicated was not in BTC, therefore, it could not be processed via that method.

We understand that it is frustrating, however, on our side we did our best to provide you with all possible help. Concerning your deposit limits, they work only for the deposits that you make, in case you want to limit your loss or wager, you should set a loss or wager limit on your account, which you were free to do.

As for the $140 missing from your account, that is absolutely impossible. We returned the whole amount of 2500 AUD to your balance. After that, you lost some of the funds playing and requested a less for the next withdrawals. Unfortunately, we did not have any influence on your actions, as you used your funds at your own will.

We do hope that you will get lucky again and will be able to successfully withdraw your winnings next time. Also, check your account for a bonus from your personal manager to cheer you up ;)

We value our loyal players and want them to feel comfortable in every situation. If you feel that you need more information concerning the available withdrawal options or responsible gaming tools, feel free to contact our support team via live chat or e-mail, they'll be happy to help with any requests.

Kind regards,
Bao Casino
Click to expand...

@Bao casino would you like me to message you privately a copy of my bank statement the very same one you said you couldn't send the funds to that another casino was able to?
 
lotusch said:
Sorry to hear that lockinlove, I signed up with them a few months ago and was extremely lucky and made several cash outs with only very little deposits.
KYC went smooth and as I use Skrill the WD's were processed pretty quickly too.
So from my end I have only positive things to say but I can understand some of the issues described in this thread might make other people feel otherwise.
Click to expand...
They paid me today without the selfie crap. So good on them for listening to players that this nonsense is not ok. I hope in the future they do not do this to players as its super invasive. Glad they are willing to listen an change though.
 
maltakid said:
Money in my account at the speed of light!
Thanks Bao Casino.
Click to expand...
Dear @maltakid,

We are happy to congratulate you on your winnings and successful withdrawal. Thank you for sharing your experience with us! We hope you'll stay at Bao Casino to keep enjoying the fastest verification and cashouts :)

Warm regards,
Bao Casino team
 
Jhonson90 said:
Positive experience for me.
Very courteous assistance, verification of documents in about 2 hours,
withdrawal processed in less than an hour.
Greetings.
Click to expand...

Dear Jhonson90,

We appreciate such nice words. It is really important for us to hear that the players are satisfied after visiting our Casino.

Our team is sincerely pleased to hear that you like the process of verification and our customer service. We try to do all the best to provide with excellent service.

We hope that you will continue having the best experience with us. Wish you good luck and great wins!

Best regards,
BAO Casino Team
 
lockinlove said:
This casino is pretty awful. I have no idea how there is any positive feedback in here at all.

I deposited $100 and took a $75 bonus. Played around $1 bets and ended wager at $482. I requested a cashout, denied and documents requests. O no problem

I sent them drivers license front and back, bank card front and back, two screenshots of ecopayz and a utility bill. They canceled my cashout again and asked me to take a selfie and write on a piece of paper "Hi I play at bao casino!" and date and sign it.

There is absolutely no reason for this other than to stall me or possibly use it as some sort of promo thing somewhere. I did nothing wrong and did not raise any flags at all.

Just absolutely pathetic.
Click to expand...

Any casino offering Bitcoin deposits shouldn't even ask for kyc there is literally no reason to do so. BTC gameplay is not allowed on any (regulated market YET). If a casino has an MGA or UKGC license they won't be able to offer deposits through cryptocurrencies YET.

The only reason a crypto casino wants a kyc is in order to stall a payment even if it meant 1 hours extra times for a player to reverse.

I used to play a lot on casino's offering crypto deposits and Bitcasino was one of the best. A crypto casino should have (instant cashouts) period and yes Bitcasino has done this for a long time except on every large withdrawals which have to be audited for a legit win and not for kyc, however even they are requesting kyc now. I'm not promoting Bitcasino btw, I've lost a lot there lol.
 
JohnSnow said:
Any casino offering Bitcoin deposits shouldn't even ask for kyc there is literally no reason to do so. BTC gameplay is not allowed on any (regulated market YET). If a casino has an MGA or UKGC license they won't be able to offer deposits through cryptocurrencies YET.

The only reason a crypto casino wants a kyc is in order to stall a payment even if it meant 1 hours extra times for a player to reverse.

I used to play a lot on casino's offering crypto deposits and Bitcasino was one of the best. A crypto casino should have (instant cashouts) period and yes Bitcasino has done this for a long time except on every large withdrawals which have to be audited for a legit win and not for kyc, however even they are requesting kyc now. I'm not promoting Bitcasino btw, I've lost a lot there lol.
Click to expand...

Dear JohnSnow,


The decision on the need for the KYC procedure is made by the casino at its own discretion, following the established rules and regulations.

From our side, we do not want to cause inconvenience to the players, and we try to make the verification process as smooth as possible, but it should be understood that the casino has its rules which should be followed.

As of now, our withdrawal policy is the same for both crypto and fiat currencies. By creating an account, each player confirms that he is familiar with the terms. Since these rules are publicly available on the site, each visitor can familiarize himself with them at any time (12. Withdrawal Policy). Here is the link - baocasino.com/terms-and-conditions. In addition, players can always contact us in a live chat to clarify the rules and whether there is a need for verification or not.

We take into account the opinion of the players, and we will think about a separate withdrawal policy for players who play in cryptocurrency to simplify the process. As soon as there are any changes, we will update the site rules. Please look forward for further updates.

Hope for your understanding!


Best regards,
BAO Casino Team
 
Last edited by a moderator:
mina1929 said:
I am still liking this casino and I am glad there are more providers added .

@Bao casino can you please check why Playson slots are restricted for AU players as I can play them at other casinos.

Also can you see if you can add Thunderkick as well please :)

I
Click to expand...

Dear mina1929,

Our team is sincerely glad to hear that you enjoyed our casino and the variety of game providers.

Playson games must be available to Australian players. If they do not appear to you, or do not start, then please contact us in the chat so that we can help you and understand the reasons. As for the Thunderkick provider, it is present on our website. Sorry to say that it is not available for players from Australia.

We work around the clock, so you can contact us at any time convenient for you.

Best regards,
BAO Casino Team
 
Don't you think it's bizzare their slots have lowered RTP? Like Pragmatic, I've spent €10 000 in one day on a €5 bet and didn't win anything, didn't go above my multiple deposits amount even once. It was a really bad experience for me. I did play with them a few years back and had a bit more luck, altough I was in big negative numbers as well. They re-opened my account even though I banned myself permanently :).
 

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