Hi VWM,
To answer your question: Yes, if the money had been won on a sub, it would show in the screenshots provided. I set it back 5 years and it yielded zero results.
For what it's worth, the OP was not bonus banned. As you can see in the screenshot, the reason for account closure was "CB and High Risk Rating" (this means Charge Back and High Risk Rating). I am waiting for more information on this.
I need to add that the Rival system does not bonus ban players simply because they win. That may have been the case when Rival first started operations, however bonus banning someone now is a manual decision based on a number of mitigating factors. Even then, operators can choose to accept the recommendation to ban or ignore it and carry the Risk themselves.
If the OP can identify the casino, that will help. I will also ask Rival to look into all her accounts and check for any emails pertaining to the matter.
Regards,
Dieter
Of course, and Rival casino operators have to live with the consequences as most simply rejected players because "computer says no" without being interested in letting a human look into the matter and decide. It is those Rival operators who used some common sense rather than obeying this big computer that managed to get themselves seen as respected in some quarters.
When it comes to chargeback, it's not so clear cut in the US market. Banks would often initiate chargebacks themselves once they found out they had unwittingly processed "illegal" transactions. There are many tales from US players who have had minor problems, but ones that have alerted their banks such that they started digging. In some cases, this has resulted in players having their accounts frozen, and as part of this process, their banks tried reversing any and all transactions that could not be legitimately explained. This muddied the waters as the casinos couldn't really tell the difference between this, and a rogue player deliberately pointing their bank in the ruight direction such that they would react by reversing all identified gambling transactions.
What didn't help was the degree of "jerking around" many US players suffered, often with a rather dismissive response from the casino and shifting the blame onto a processor chosen by the casino, and not allowed to be contacted by the player. Some US players knew the score and were patient, others became convinced they had been scammed and went to the authorities for help, not perhaps realising that control would also be taken from them and a resolution imposed by the banks in their own interests rather than those of their customers.
The final "jerking around" was when Rival suddenly pulled out of the US, but didn't tell the players so that they could put their affairs in order by making an orderly exit from their casino accounts. They woke up one morning to find their access blocked and money trapped, and for many this brought back memories of past events such as EWX, where it turned out in the end that they HAD been shafted after all, but were being strung along by both EWX and some casino operators that it was nothing more than a "technical issue" that was being worked on.
Is it any wonder that some players don't really trust the US facing industry, and that when something odd happens, they assume the worst. Some may decide that they will never see the trapped money ever again, but that if they are quick enough, they might be able to limit the damage by getting back some of their deposits through their bank. Having been "shafted" already by the casino in their view, they don't care how much such a response might hurt them.
When Rival left the US, it was all about saving the asses of 4 little known Canadian persons, and screw the customers that might suffer in any fallout. They were jittery because they were named in a rather obscure court case, but the court records were beginning to come to light on the internet, and of course this meant people could find out far too much.
It didn't work, they even sent a legal threat to Bryan, and operators put pressure on Rival over the loss of a major customer base, hence the re-entry of Rival into the US even though conditions are more hostile than ever for offshore casinos.
There will be a few US players with axes to grind, and the reappearance of Rival may well be tempting them to dig up old grievances and try to get some additional redress, even if this means "playing dirty".