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Casino Complaint Balance Query

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Talk2molly, Jun 7, 2014.

    Jun 7, 2014
  1. Talk2molly

    Talk2molly Quit the forum

    Occupation:
    Disabled
    Location:
    na
    When many casinos bailed out of the US market, Tropica allowed me to play, and win, but when I went to withdraw they told me that US players are no longer eligible for withdrawals. They left the US market, and have since returned. I tried to get into my account to see if my money is still there, and they have locked me out and will not give me a reason why. I would avoid this casino entirely, and hope this has not happened to anyone else, although I'm pretty sure it has . . .

    MO
     
  2. Jun 7, 2014
  3. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Hmmm... Well... Anyone got some suggestions maybe KK or Nifty?
     
  4. Jun 7, 2014
  5. Talk2molly

    Talk2molly Quit the forum

    Occupation:
    Disabled
    Location:
    na
    Hi

    I posted because I want everyone to know about the business practices of Tropica. I don't expect to see that money ever again. We are talking about years ago now, since this happened. Thank you!
    MO
     
  6. Jun 7, 2014
  7. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    If you're not interested in justice then I don't want to hear more.

    There is always two sides of every story, and we have just heard a little about yours.

    So do you not want this cleared up?
     
    1 person likes this.
  8. Jun 7, 2014
  9. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi,

    Please can you post your login at Tropica. I think I know who you are, but just want to be certain.

    Regards,
    Dieter
     
  10. Jun 7, 2014
  11. Talk2molly

    Talk2molly Quit the forum

    Occupation:
    Disabled
    Location:
    na
    Tropica

    With all due respect, I am new to this forum and did not want to "bother" anyone with my issue. I was simply trying to give others a "heads up." Tirilej, I am interested in justice, but I do not expect it, and you are right, you have only heard one side of the story, and if I had Tropica's side I would have included it in my post, but they simply advised me of their right to lock accounts without providing a reason. As I said, this was years ago, and you're right--it can possibly stem from something I did, but if so, why would they have not told me this when I requested a withdrawal? Why would they use my residence as a reason to refuse my withdrawal if there were some other reason? My user id at Tropica is englishteach, and again, my intention was not to disgruntle anyone, but to inform.
     
    1 person likes this.
  12. Jun 7, 2014
  13. Talk2molly

    Talk2molly Quit the forum

    Occupation:
    Disabled
    Location:
    na
    Hi

    Hi Dieter, do you work for Tropica? How do you know who I am?
    MO
     
  14. Jun 7, 2014
  15. Talk2molly

    Talk2molly Quit the forum

    Occupation:
    Disabled
    Location:
    na
    Your email

    Hi M,

    Please feel free to post on Casinomeister. I will respond there with
    full details of what has transpired here.

    All the best,
    Dieter

    If you work for Tropica, or represent them in any way, an email with an actual reason for refusing to unlock my account would have prevented any warning to other players about the casino. I feel betrayed by this forum, and am sorry to have trusted that you would treat the information I offered with the best of intentions.

    MO
     
  16. Jun 7, 2014
  17. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Don't feel betrayed. We all want the truth but it's not always the casino can tell the reason.
    I agree though that they shouldn't have promised to post the details here if they refused to tell you about them first.
    But you shouldn't threaten them with posting here either. That's not so smart.
     
  18. Jun 7, 2014
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    When people say they want to give fellow players a 'heads up' yet refuse to elaborate on their cases I grow suspicious. At the very least post the correspondence with them. If you cant do even that why should we take your word for it especially since, as you said, you are new to the forum and we don't know you nor your motives.
     
    2 people like this.
  20. Jun 7, 2014
  21. Talk2molly

    Talk2molly Quit the forum

    Occupation:
    Disabled
    Location:
    na
    Last Post

    I was unaware that additional information was required. Here is the last email I sent and the last received from Tropica. I should not have to defend myself to this forum, and do not appreciate the way that I have been treated here, as if I am trying to get away with something or lying about what happened. What do I have to gain? As I said, I don't expect my money back, and personally I appreciate when others post this sort of story so that I can deposit at reputable casinos. I'm really finished here.

    -----Original Message-----
    From: Tropica Support <support@tropicacasino.com>
    To:
    Sent: Sat, Jun 7, 2014 1:04 am
    Subject: Re: Re: Your Account at Tropica has been Deactivated (Support #22838165)

    Dear,


    Regrettably, a number of factors have led to our automated security

    system locking your account..


    Please note that the casino reserves the right to lock and or deny

    promotions to anyone, without disclosing the reason why.


    If you have any questions, please don't hesitate to contact our support

    staff.


    Kind Regards,

    Security Manager

    Tropica

    My response:

    Perhaps it has something to do with the balance of over $1000 in the account?
    Thank you. Will let Casinomeister know about this.

    Their response:

    Re: Re: Your Account at Tropica has been Deactivated (Support #22838165)
    From: Tropica Support <support@tropicacasino.com>
    To:
    Date: Sat, Jun 7, 2014 10:56 am

    Hi,

    Please feel free to post on Casinomeister. I will respond there with
    full details of what has transpired here.

    All the best,
    Dieter

    Sounds like a threat to me. wth?
     
  22. Jun 7, 2014
  23. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi MO,

    You mailed us today asking for your account to be opened. We replied that it could not be opened and you responded that you will post on Casinomeister. I then mailed you to advise I would respond there. I wanted you to be aware that this was now a public matter and therefore needed to be resolved as such.

    On your account: "Englishteach", there has never been any transaction whatsoever. No deposits, no promotions, no activity at all. The account was registered on 8 October 2009 and was immediately closed by Rival's Security System (see screenshot with personal information removed).

    Balance Query: Englishteach01jpg.jpg,Jun 7, 2014

    I have opened the account so that you can check the history yourself. Here is a screenshot of your transaction history going back 5 years showing no transactions:

    Balance Query: Englishteach.jpg,Jun 7, 2014

    Is there a possibility that you may have us confused with another casino? For the record, your account was locked by Rival's Central Risk team within 10 seconds of registering. I have mailed Rival to get full details of what happened and depending on their response, I will address your account status once more.

    Hopefully this is a simple misunderstanding which can be easily resolved.

    Thank you,
    Dieter
     
    9 people like this.
  24. Jun 7, 2014
  25. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    That actually looks like a misunderstanding.

    Thanks for clearing that up Dieter.

    There are so many Rivals out there that these things can happen. Especially for US.
    So where is that Money? Can Rival find that out Dieter?
     
  26. Jun 7, 2014
  27. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hiya,

    It will be hard to find out what money is been referred to without identifying the actual casino first. It's really up to the OP to find the emails / records pertaining to this $1,000 and then address it with the relevant casino.

    It may still be that it was Tropica, however that would mean the OP registered using different details and hardware to bypass internal Security checks.

    As you know, I spend a lot of time helping players get paid (even at other Rival casinos), so when a player feels money is owed to them, a proper investigation and response is needed.

    I will be happy to help the OP, however more information is needed.

    Regards,
    Dieter
     
    9 people like this.
  28. Jun 7, 2014
  29. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    posted in error
     
    Last edited: Jun 7, 2014
  30. Jun 7, 2014
  31. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Where have you heard about a Tropicana casino?
    I believe I've checked every Rival that has ben out and never heard that name. Tropezia I've head about but they do exist :)
     
  32. Jun 7, 2014
  33. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    thank you tirilej
     
    Last edited: Jun 7, 2014
    1 person likes this.
  34. Jun 7, 2014
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If the alleged $1000 had been won from a free chip with no actual money ever being deposited at whatever Rival casino this was, would it still show on those records above.

    It is common knowledge that when it comes to Rival "High risk" can often mean nothing more than "player who is better at maths than the Rival computer". Where such a player starts to achieve more than the expected returns at a number of Rival casinos, the central system flags them as "high risk", meaning "likely to be unprofitable". This is supported by another line in that screenshot which indicates the OPs account was set to be "bonus banned" as soon as it was rated by the Rival class database.

    If the OP was playing the SUB across a number of Rival brands, it would cause both the problems documented here once the ratings system caught on, plus confusion as to which of a number of Rival casinos it was that held the $1000 balance when Rival pulled out of the US market.
     
    3 people like this.
  36. Jun 7, 2014
  37. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi VWM,

    To answer your question: Yes, if the money had been won on a sub, it would show in the screenshots provided. I set it back 5 years and it yielded zero results.

    For what it's worth, the OP was not bonus banned. As you can see in the screenshot, the reason for account closure was "CB and High Risk Rating" (this means Charge Back and High Risk Rating). I am waiting for more information on this.

    I need to add that the Rival system does not bonus ban players simply because they win. That may have been the case when Rival first started operations, however bonus banning someone now is a manual decision based on a number of mitigating factors. Even then, operators can choose to accept the recommendation to ban or ignore it and carry the Risk themselves.

    If the OP can identify the casino, that will help. I will also ask Rival to look into all her accounts and check for any emails pertaining to the matter.

    Regards,
    Dieter
     
    1 person likes this.
  38. Jun 7, 2014
  39. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Yes, I agree.

    What you said was a form of threat.
     

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