Resolved Bad experience on BetPhoenixCasino!

[LHofsdal]

No, don't mind telling you at all.

I deposited 36 dollars with the 100% no max cashout code. I made the play through of over 2 grand. (I think it was something like that.)I am withdrawing 736 dollars, I will get the 700 but they will take back the 36 dollars as the bonus is not cashable.

When I took the free chip when they first opened I couldn't get anything either. I wanted some place new to try so I tried it. But like I said, the payout process is a little to long for me.

If you decide to try it out again, I wish you the best of luck.

LH

 

[takethemoney]

No, don't mind telling you at all.

I deposited 36 dollars with the 100% no max cashout code. I made the play through of over 2 grand. (I think it was something like that.)I am withdrawing 736 dollars, I will get the 700 but they will take back the 36 dollars as the bonus is not cashable.

When I took the free chip when they first opened I couldn't get anything either. I wanted some place new to try so I tried it. But like I said, the payout process is a little to long for me.

If you decide to try it out again, I wish you the best of luck.

LH

I don't mind payouts taking a week to 10 days, as long as the casino doesn't advertise differently, then not deliver. It's when a casino promises 48 hour payouts, then they take ten days, that it really gets up my nose and my hair stands on end.

 

[jod5413]

Please read the reply above Jod. However, I find what you posted very confusing considering one of your last posts:

We are either going 'broke' or 'making too much money'. In either case, it seems you are going to criticize us for it. I guess that is your right. I'd really like to find a way to keep you happy and everyone here happy; if I'm missing something, please be patient with me; I'm here for this community.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

Nicolas,

What I have posted is in reference to different situations and I am talking in general. My opinion of a lot of casinos. Not specifically yours, I do not play there. Although, in my opinion, whenever a casino denies payment and won't specifically offer reasoning or proof to back up what they have decided, it is hard to "trust" them and believe they are financially sound.

Both of my statements ring true in different circumstances. If a casino is in trouble financially, they will most likely pay the small winners and then give a hard time to the big winners. A casino in good financial state will be really careful to not lose that standing, maybe causing them to drop marginal players, or players that are "negative value" players. Is that the right term?

Sorry if that confuses you. At least I know what I am saying!

 

[dewon]

NicolasJohnson, why you haven't replied me concerning my issue? It's been 12 days since you asked some time and promised to get back to me ASAP.

 

[LHofsdal]

Still Waiting....

Still waiting for my withdrawal to be processed. I requested the withdrawal at 8 something AM on 9/1. It is still pending. Way to long to process withdrawals in my book.

LH

 

[anniemac]

I would call and ask for Dean Carter, manager. It's been 5 days, right? My withdrawals always sat as pending until they were actually paid. Site says withdrawals are suppose to go thru 3 stages but mine never did.

 

[lagunagirl]

So a PAB does take some time. Must not be a clear cut case here or I'm sure it would be done by now.
I can't wait to see what comes out of this.

 

[maxd]

Must not be a clear cut case here or I'm sure it would be done by now.

As you guessed, not clear cut at all, so the thing has taken some time to go back and forth between Nicolas and I.

The delay is also partly my fault too because I simply had to get some site administrative stuff done while Bryan was away (big updates coming in the Archives section).

Anyway, I've heard back from Nicolas on this and as I see it a satisfactory settlement is imminent.

 

[LHofsdal]

Still Waiting....

After my post yesterday I got an e-mail saying that my withdrawal was denied because they had to take the bonus amout back and I needed to request the withdrawal again. So I did, and I am still waiting for it to be processed. This withdrawal was requested on 9/1.

I have never played at a casino where they take the bonus money out seperate, then ask to have the withdrawal made again. The bonus money is always taken out when the withdrawal is being processed. I just hope I don't have wait another week to get my money.

LH

 

[anniemac]

LH, that truly sucks. I hope you don't have to wait another 5-7 days for payment. Ran into that problem myself, however, I had been in touch with them daily so when it came about, I was able to correct it immediately.

Hope you get your withdrawal soon.

 

[LHofsdal]

Still Waiting.....

Well, another day has come and gone and still my withdrawal has not been processed. I am really starting to get annoyed. I even e-mailed them yesterday and today and did not receive a reply. Don't think I will be depositing here again.

LH

 

[takethemoney]

Sorry to hear this. I really thought / hoped they were better than this.
Don't they understand that when people read stuff like this the deposits stop coming?

It's not just this casino, but I guarantee you my mind has been made up over a dozen times in the last 3 months, not to deposit somewhere, based on what I read in a thread here on this site. The industry has itself to blame for it's own ills and when emphasis is taken away from excellence in customer service, when management does not subscribe to excellence, the road to failure is paved.

 

[LHofsdal]

When they e-mailed me 2 days ago I replied with in 15 minutes of their e-mail and stating that I just re-requested my withdrawal. When I went to live chat Omar politely told me it is in the payout department's hands, so I called the toll free number and was on hold forever and a day so I just hung up.

Do I think I will get paid? Yes but the million dollar question is when! I will let you know when it is finally processed.

LH

 

[takethemoney]

When they e-mailed me 2 days ago I replied with in 15 minutes of their e-mail and stating that I just re-requested my withdrawal. When I went to live chat Omar politely told me it is in the payout department's hands, so I called the toll free number and was on hold forever and a day so I just hung up.

Do I think I will get paid? Yes but the million dollar question is when! I will let you know when it is finally processed.

LH

I thought they got rid of Omar after he was rude to another player and requested a customer's pin number for their credit card.

 

[NicolasJohnson]

When they e-mailed me 2 days ago I replied with in 15 minutes of their e-mail and stating that I just re-requested my withdrawal. When I went to live chat Omar politely told me it is in the payout department's hands, so I called the toll free number and was on hold forever and a day so I just hung up.

Do I think I will get paid? Yes but the million dollar question is when! I will let you know when it is finally processed.

LH

You have been paid. There was 1 day delay due to you requesting more than you could request. Our reps fixed the amount and then it was processed.

Sorry if there was any misunderstandings.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

 

[LHofsdal]

Guess What?

Well just got an e-mail stating that my payout has been processed. But it is not in my e wallet yet. I will give it till the morning. By the way the e-mail started out Dear Customer, all other e-mails started out Dear Lori. Maybe they were getting annoyed at me posting here, who knows, as long as I get my money.

I think Omar is still there, he is a copy of my chat with Omar:

info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Omar'
Omar: Welcome to Bet Phoenix Casino, where the excitement never ends! How may I help you today?
Lori: Hi Omar, I was just wondering when my withdrawal would be processed.
Omar: let me review your account for a moment
Lori: okay thank you
Omar: thanks for your patience
Lori: no problem
Omar: we recommend you to send us an email to [email protected]
Lori: and why is that? it has been pending since 9/1 and you called me to verify my phone number and told me everything was in order....
Omar: at this point our payouts department is the one in charge of your withdrawal request
Lori: I see, I will send the e-mail thank you
Omar: thank you for coming to chat with us
Omar: have a great day
Lori: I will if my payout is processed lol
info: Your chat transcript will be sent to [email protected] at the end of your chat.

 

[NicolasJohnson]

Well just got an e-mail stating that my payout has been processed. But it is not in my e wallet yet. I will give it till the morning. By the way the e-mail started out Dear Customer, all other e-mails started out Dear Lori. Maybe they were getting annoyed at me posting here, who knows, as long as I get my money.

I think Omar is still there, he is a copy of my chat with Omar:

info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Omar'
Omar: Welcome to Bet Phoenix Casino, where the excitement never ends! How may I help you today?
Lori: Hi Omar, I was just wondering when my withdrawal would be processed.
Omar: let me review your account for a moment
Lori: okay thank you
Omar: thanks for your patience
Lori: no problem
Omar: we recommend you to send us an email to [email protected]
Lori: and why is that? it has been pending since 9/1 and you called me to verify my phone number and told me everything was in order....
Omar: at this point our payouts department is the one in charge of your withdrawal request
Lori: I see, I will send the e-mail thank you
Omar: thank you for coming to chat with us
Omar: have a great day
Lori: I will if my payout is processed lol
info: Your chat transcript will be sent to [email protected] at the end of your chat.

The email stated dear customer because it is an auto generated email and it isn't pulling the customer name. It had nothing to do with you posting here; although I will admit I'd rather be contacted if there is a problem; you know I'm here... I can fix things quicker when I get contacted directly rather if I have to scour the forums to find if someone is unhappy. I'm not saying you shouldn't post... just that I can fix things quicker when contacted (I don't spend all day on the forum... I do spend all day checking my email)

You have been paid. There was 1 day delay due to you requesting more than you could request. Our reps fixed the amount and then it was processed; everything done per our T&Cs.

Sorry if there was any misunderstandings.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

 

[LHofsdal]

I Have Been Paid

I just wanted to update everyone and let them know I have been paid and it is now in my e wallet.

Thanks for replying Nicholas, I appreciate it.

LH

 

[takethemoney]

Glad u got paid, but I knew you would. Let's not lose sight of the original purpose of the thread.

 

[dewon]

Nicolas, as you seem more eager to answer here than in private, I'll have to ask my question here then:
When is Betphoenix going to pay me my August's payment and can I now finally expect you to honor the payment schedule? I'm already really frustrated with your casino, you dont answer my questions nor pay as agreed.

 

[LHofsdal]

I hear ya dewon, I deposited once at this casino. Took the 100% no max cashout coupon. My mother came to visit today and wanted to try out online gambling. I told her I would make a deposit and she can play on my account. I figured I had good luck at this casino I would try again. Well, this is what I got when I tried to redeem the no max cashout promotion(See photo below). I guess that is what happens when you get lucky on your first deposit. Needless to say I deposited somewhere else and will not be back at this casino. I guess Annie is right, this is what happens when you win to much.....

LH

 

[dewon]

Ok Nicolas contacted me very fast after my earlier post here and promised the payment. If I get it next week and my next scheduled payment around 4th of next month as I have agreed with Betphoenix, I'm happy.
So long for 4 months it has been a real pain to get my payments. Every time they've been late for 2-3 weeks from promised and I had to go to the live chat many times asking about it.

 

[LHofsdal]

I am happy for you dewon, but why are you waiting so long? The 4th of next month is 3 weeks away.... If your happy with that, I guess that is all that matters.

LH

 

[PiperSniper]

... sorry, cant write here

 

[anniemac]

You don't have to tell if you don't want to, Dewon, but just how much money did you win?

Sounds like it was a good sum if payout is set up in installments.

Congrats and may everything go smoothly.

 

[LHofsdal]

What ever happened to Pipers PAB? is that setteled now?

LH

 

[takethemoney]

What ever happened to Pipers PAB? is that setteled now?

LH

I think Max has had a lot on his plate. No offence, but maybe he should consider getting some help. PiperSniper was encouraged he should file a PAB and that it could only take a few days, if I remember correctly. Looks like going into a few weeks now.

 

[De Beuker]

I hear ya dewon, I deposited once at this casino. Took the 100% no max cashout coupon. My mother came to visit today and wanted to try out online gambling. I told her I would make a deposit and she can play on my account. I figured I had good luck at this casino I would try again. Well, this is what I got when I tried to redeem the no max cashout promotion(See photo below). I guess that is what happens when you get lucky on your first deposit. Needless to say I deposited somewhere else and will not be back at this casino. I guess Annie is right, this is what happens when you win to much.....

LH

Eh, so you were labelled as a 'negative value player' after just ONE deposit?!

That detectionsystem they use must be pretty damn awesome!

 

[LHofsdal]

LOL! Yep deposited 36 dollars with the 100% no max promotion, first deposit, won 700. Took a while to get my money then was bonus banned. Go Figure!

LH

 

[PiperSniper]

I still..... Cant... I must not!.......

Wish I could

Politeness is a hard thing-....

 

[De Beuker]

Negative value players can no longer take negative expectation bonuses.

Am I the only one who COMPLETELY FAILS to see the logic in that??

 

[Lucky Loser]

What a crap casino.

I wish there was a decent RTG casino run by a big reputable company because I like the software. Sadly there isnt and we are left with these small operations that give casinos a bad name.

I will stick with the big boys and play MG slots. They dont bonus ban me if I win and there is no maximum cashout. They realise that as a casino you need to take all comers and not try and filter to only cater for losers.

 

[Marie2473]

I also wanna know what happened to the "main reason" for this thread. I know that the PAB is ongoing, but nicholas stated that the money has been returned to the player - in full, yet the playersays it has not (if u look further back in the thread)
this is a thread that I am actually following since I+ve been "involved" from the start and I would love for it to have an happy ending, but it seems as though there are other issues popping out as well?

I have never played at this casino, besides from the free chip where I won nothing, and this thread is a thread that will keep me away from depositing.

Nicolas seems as though he is a good guy that wants to make wrong - right! BUT I still wanna see the outcome of this since he claims that ALL money has been paid, and the Op says thats not true......

 

[anniemac]

Hopefully when the PAB is finished, we will get to know the outcome. Maybe it is still ongoing.

 

[maxd]

Hopefully when the PAB is finished ... Maybe it is still ongoing.

I've made my decision but given the nature of the situation I think Piper and I agree that Bryan needs to have a boo at it before it's final. Piper has been kept up to date throughout.

As to Max needing help, not to worry. Piper's thing has taken longer than expected because (a) I was catching up on six months of PAB monthly summaries (to be published soon), (b) Bryan was away so I had to spend more of my time on the forums, (c) I have about 20-odd other PABs on my plate, and most significantly (d) the situation did not turn out to be nearly as straightforward as initially described which is what the "couple of days" estimate was based on. There's been plenty of back and forth between me, the casino and Piper so ... what can I say, these things can take time if there's digging to be done.

 

[maxd]

As it happens things continued to develop and we were able to settle things with mutual agreement. I hope I'm speaking fairly for all involved. Anyway, case closed AFAIC.

Piper is of course free to post on the subject now that the PAB is done.

 

[PiperSniper]

The case is also closed from me and my moms side.

Finally, after 2 months waiting, it succeed for my mom to get the last money from BetPhoenix. My mom recieved the last part of her money in her neteller last night, so I guess, that the money never actually was on the way back to her creditcard, as Nicolas else had claimed. I dont know, and dont wanna waste more time on it now, as he has paid my mom

Max, did a very good job, which I am very gratefull for, and I dont think that anything would have happend in this case without his help! He does an awesome job in the "PAB" section

 

[The Dude]

I'm wondering if you'd like to share with us other casinos you are having your mom play at, and if indeed those casinos offer Danish support.

You never did answer my question about why you chose this casino. If your mother is unable to converse in English, why have her open up an account on an English speaking only site? That doesn't make any sense to me.

 

[PiperSniper]

@CM

I answered you on this. It really shouldent be so hard to understand - I have explained everything to the full running in this thread. Look the first post at page 7. It seems like, that you wanna keep discussing this case? I am not really interested in this, as the "PAB" is closed and settled. Everything that should have been said and explained in this case is already done.

 

[SlotsLover]

not very appreciative

@CM

I answered you on this. It really shouldent be so hard to understand - I have explained everything to the full running in this thread. Look the first post at page 7. It seems like, that you wanna keep discussing this case? I am not really interested in this, as the "PAB" is closed and settled. Everything that should have been said and explained in this case is already done.

Considering that CM helped the OP recover the funds and get "Mom" paid, it seems to me like the above response was not very kind.

I certainly don't know the inside details of the case, but it seems to me that the OP was very fortunate to recoup any monies in this case as his arguments and actions appear to be a bit dubious, IMHO.

 

[PiperSniper]

@Slotslover

I diddent wanna be rude or anything. Maybe it came out wrong. Trust me, I am very happy with the help from this site, and believe me, I have expressed this to Max several times!

When a "PAB" is settled in mutual agreement, then the case is closed. Why on earth keep discussing after? In all fairness too all parts, the best thing is to let it be closed after a settlement IMHO. And trust me, it wasnt luck, that my mom got her money. She was intitled to that money and the casino owed it too her. The help from this site, i think was the main reason that the money got paid, and I am thankfull for that.

@CM

My answer too you, wasnt said in a hard way. I am sorry if you think that, Sir

 

[The Dude]

@Casinomeister

I have been playing poker and casino for many years now. My mom know this, and thats why she one day asked me, if we could make her an account, so she could play, when I come visit her. My mom is not anything near computer handy, so therefore I should help her making the account, and therefore she could only play, when I came to visit her. This is a lot, as she sit alone everyday, after her husband died a few years back. I did not see ANY problems in this. The account got created at her house, on her computer and on ALL of her information and documents. I was simply just helping her out! I picked BetPhoenix for her, because they seemed to have the best bonusses, and that was very important for my mom. I diddent see anything wrong in picking a non-danish casino, because she wouldent play anyway, unless I was home to visit her, so I could help her out. Her account have only been accessed from her computer and home, so how Nicolas can claim fraud is simply beyond me. There is NO fraud what so ever regarding my moms account at their casino!
So thats why, Sir ...

Sorry, I don't buy this. Giving you the benefit of the doubt is one thing (and that's what we did), but to me, I don't believe you are being totally honest with us.

There are plenty of casinos that have Danish customer support (most Microgaming, and many in the Accredited list). To choose this casino because of their bonus (which seems pretty standard to me) does not make sense - especially for someone who can't operate a computer like you've stated.

You and your mom played the same games - exactly the same way. Why?

...When a "PAB" is settled in mutual agreement, then the case is closed. Why on earth keep discussing after? In all fairness too all parts, the best thing is to let it be closed after a settlement IMHO. And trust me, it wasnt luck, that my mom got her money. She was intitled to that money and the casino owed it too her. The help from this site, i think was the main reason that the money got paid, and I am thankfull for that....

Yeah, I know you are grateful to get your money, because this is what it's all about. Right? The money. But you made the decision to bring this out in the open, and we'll talk about it as long as we want to talk about it. We just don't like discussing these things when we're dealing with it as a PAB. That's all..

What about the emails you sent the casino? The ones where you state "I'll track you down, don't think you are safe...etc." What about that? What makes you think you can go around threatening people? Or am I spewing BS? I'd like to know.

 

[PiperSniper]

@CM

I really dont care if you think I am honest or not! There is no fraud what so ever on my moms account, and this have, as far I know, never been completetly proved, and Max also wasnt 100% on the casinoes side in this. If you are so sure, that something is so wrong, then prove it! Pretty hard, as there is NO proves, that there has been fraud on my moms account. I am pretty tired of explaining this again and again, after the "PAB" is settled. I also dont think you are being fair to keep questioning me.

"You and your mom played the same games - exactly the same way. Why?"

Is that so strange? Could it be, that I have told my moms about what games i like and how I play them? Isnt it normal to help her playing the best possible way, that I do myself. I was always present when my mom played at the casino. I visit her a lot, and she loved to play at the casino with me by her side. Thats a way we spend time together.

I know I have written some hard things to Nicolas, and I am very sorry for that. I just cant accept the way he treated my mom, and just because he works at a casino, he cant just screw people around. I wouldent accept this, and may have let my temper get the better of me. If people do me or my family wrong, I will do everything to do the same against them. I will always do this, when I know, that I am right. Of course, I shouldent have wrote things so hard, and once again, i regret this.

Of course this case was about getting my moms money. She was intitled to that money and the casino owed it too her! This case was also posted here to warn other players! And do you think that it is a coincidence, that there have been several postings with betphoenix issues the last month time? I dont!

CM, I cant keep explaining things too a person who dont believe me. It is pretty clear, that you are on Nicolas site. I cant be anymore clear on things that I have been. And would the casino have paid my mom her money, if they was so sure about fraud? Of course they wouldent. '

Whats your interest as an owner of this site, to keep questioning me, and quote things from private mails me and Nicolas between? Why diddent you or Max talk about this with me in private while the "PAB" was running? I find it strange to try making me dishonest, after the "PAB" is settled, and my mom got her money.

Have a nice evening CM

 

[The Dude]

@CM

I really dont care if you think I am honest or not! There is no fraud what so ever on my moms account, and this have, as far I know, never been completetly proved, and Max also wasnt 100% on the casinoes side in this. If you are so sure, that something is so wrong, then prove it! Pretty hard, as there is NO proves, that there has been fraud on my moms account. I am pretty tired of explaining this again and again, after the "PAB" is settled. I also dont think you are being fair to keep questioning me.

All I am saying is that I don't buy your story - especially after I have asked you several times why you didn't have your mom play at a Danish language supported casino. You have avoided this question once too many times.

"You and your mom played the same games - exactly the same way. Why?"

Is that so strange?

Yes, unless of course you are holding the mouse for her.

...I know I have written some hard things to Nicolas, and I am very sorry for that. I just cant accept the way he treated my mom, and just because he works at a casino, he cant just screw people around. I wouldent accept this, and may have let my temper get the better of me. If people do me or my family wrong, I will do everything to do the same against them. I will always do this, when I know, that I am right.

Well, you obviously have some anger issues. It's not like Nicolas drove by and threw a brick through your mom's window. You need to put this into a more realistic perspective.

...Whats your interest as an owner of this site, to keep questioning me, and quote things from private mails me and Nicolas between? Why diddent you or Max talk about this with me in private while the "PAB" was running? I find it strange to try making me dishonest, after the "PAB" is settled, and my mom got her money.

So it's okay for you to come here and throw a tantrum in the forum and threaten people in private. But if I bust you out for it, I'm wrong?

There is no excuse to threaten people - I don't care if you mean it or not. And players who feel that casino managers and their employees are fair game when it comes to threats ought to be kicked to the curb. I won't stand for it. That's all.

 

[PiperSniper]

@CM

I have NOT avoided that question! I think I have made it pretty clear why I diddent picked a danish supported casino, but here it is again: I diddent choose a danish talking casino because I diddent saw ANY reason for it. I diddent see it as an issure, as I was going to handle the account for her. I can speak and write english, so why should it matter what casino I picked for my mom? It was me who was going to handle my moms casino account for her when she wanted to play. I was helping making deposits, put in coupon codes, opening the slot, and put autospin on. I diddent see anything wrong in this! She wanted to get highest possible bonus and play the achilles slot I have suggested her. Therefore I picked BetPhoenix. Her account have ONLY been playd at from her apartment and her computer, so there is NO fraud what so ever! There is 110% NO proves for this, because it is the truth, so you can believe what ever you want.

It is not okay to treaten people, and I have said sorry for this. There was nothing in it. My temper just got the better of me. It happens, when peoples choose to piss on me or my family - It has consequences, but of course I should be better to keeping decent and polite. I am working on that

But I dont understand your agenda for bringing this up after the "PAB" is settled. The casino paid my mom, because she was intitled to that money, and they couldent prove completely that there was fraud on my moms account. Are you trying to bring Nicolas in a better light? Should people feel sorry for him, because I lost my temper? I seriously dont understand what you wanna gain from this, Sir....

I think it is better, that you and I dont go on with this. I would like to avoid getting banned, as I really enjoy this forum a lot.

Once again, I wanna thank you and Max for the help in this case - Your actually doing a great job

/PiperSniper

 

[takethemoney]

Actually, Piper, I'm glad I declined to discuss this with you, prior to the resolution of the PAB, via PM, as you wanted. I passed. You really need to grow up & be less angry and hostile with people. Sorry, but I've felt something didn't add up here from the beginning. I've had several exchanges with Nicolas and have seen very few casino reps that go as far as he does to try and address customer concerns. Personally, I think you may have gotten away with something here. Now that the PAB is resolved and you are discussing it so freely, I wonder what Nicolas has to say?

 

[PiperSniper]

@Takethemoney

I know that I should be better at handling specific things. I sometimes have problems with my temper, when I or one in my family isnt treated correctly. I am working on this, and it is getting better.

However, I am not surprised that you side with Nicolas. I have noticed that you almost always defend him, when issues with BetPhoenix pops up, which they actualy do quite often. Hardly a coincidence! Its okay, that Nicolas is a fair guy and helps people out, but that doesnt change the fact, that he is working for a questionable casino.

I havent gotten away with anything here. My mom got her money because the casino owed her! There is no fraud in helping a familymember getting a casino account and play. There is NO proves what so ever about fraud from me or my moms side! This is also indicated by the fact that this case wasnt so forward. If there was fraud, then it should be easy to prove, but this wasnt the case.

I am tired of keep defending my moms case too you who sides with Nicolas, because he is such a great guy. I have done ALL Max asked me under this "PAB", and nothing is fraud in this case. People are seeing ghosts that arent there. This "PAB" got a mutual settlement, and both parts was happy with the result. This should be enough.

You dont have to reply to me takethemoney, because I dont wish to write with you anymore. Your love for Nicolas is higher than what ever I say will make a differemce. I just thinks it strange, that you side with him, as there is no proves for fraud in this case. At least I havent been provided with them. Maybe because there is none!

 

[NicolasJohnson]

@Takethemoney

I know that I should be better at handling specific things. I sometimes have problems with my temper, when I or one in my family isnt treated correctly. I am working on this, and it is getting better.

However, I am not surprised that you side with Nicolas. I have noticed that you almost always defend him, when issues with BetPhoenix pops up, which they actualy do quite often. Hardly a coincidence! Its okay, that Nicolas is a fair guy and helps people out, but that doesnt change the fact, that he is working for a questionable casino.

I havent gotten away with anything here. My mom got her money because the casino owed her! There is no fraud in helping a familymember getting a casino account and play. There is NO proves what so ever about fraud from me or my moms side! This is also indicated by the fact that this case wasnt so forward. If there was fraud, then it should be easy to prove, but this wasnt the case.

I am tired of keep defending my moms case too you who sides with Nicolas, because he is such a great guy. I have done ALL Max asked me under this "PAB", and nothing is fraud in this case. People are seeing ghosts that arent there. This "PAB" got a mutual settlement, and both parts was happy with the result. This should be enough.

You dont have to reply to me takethemoney, because I dont wish to write with you anymore. Your love for Nicolas is higher than what ever I say will make a differemce. I just thinks it strange, that you side with him, as there is no proves for fraud in this case. At least I havent been provided with them. Maybe because there is none!

PiperSniper I've taken plenty of heat at times here. Sometimes, I or the organization I represent will make a mistake, that happens, and if I mess up and take heat for it, I'll apologize, learn from it and do better in the future.

But your case is fraud and you keep trying to make it seem otherwise. We did what we had to in the face of the situation you put on us in.

You used your mother's money to gamble online and we gave your mothers money back to her. Your in-congruent story gives you away, whenever someone questions this, you try to manipulate the situation in your favor by applying the logical fallacy of Appeal to loyalty, where you try and create a 'either you are with me or against me' statement.

We were all prepared to leave it at case closed, but you went ahead and continued to try and make yourself out the victim and slander our name.

I have plenty of evidence which has me 110% convinced of your fraud, and I can prove it. Let's both walk away from this issue. I'm glad it is over and not to have to deal with it anymore and I'm sure you are to.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

 

[PiperSniper]

@Nicolas

Lol, this is really getting ridicilous! Do you think it is a coincidence that there have been several posts with issues on BetPhoenix the last while?

If you are able too, then get a danish talking person to call my mom. Then she can tell you once and for all, that I havent played at her account! I have been with her when she have played. When do you get that?

What exactly proves is it, that you think you got????? There is no proves of fraud! You simply dont like winners, and work for a casino that cheats players if they can. It is that simple. "Proves" is a word that can be used when there is no doubt what so ever in a case. And you dont have such proves, Sir! Thats simply impossible, as there was no fraud with my moms account! How can I have access to my moms homebanking and checking the deposits at your casino? How can I have deposited in her account with her creditcard, from her computer and apartment, without she was aware of this? How did I get a hold of all her personal papers, that verified her account in the first place? My mom wanted that casino account, and she have been included in EVERY process I have done for her! I really dont understand what it is you see as fraud!

Would you pay my mom her money if you was so sure of fraud? NO you wouldent! You are paying her, because you know, that you have treated her bad,and that your so called proves dont prove anything! Just because I have helped her with the account, you start seeing ghosts.

But again, you are more than welcome to call my mom! Then she will tell you a thing or two. But okay, why would you take this offer - because it would prove, that you are way wrong here.

I am done in this thread, and I wish you the best of luck, Nicolas - You and your casino will need it, if you dont change your methods towards your players.

 

[NicolasJohnson]

@Nicolas

Lol, this is really getting ridicilous! Do you think it is a coincidence that there have been several posts with issues on BetPhoenix the last while?

If you are able too, then get a danish talking person to call my mom. Then she can tell you once and for all, that I havent played at her account! I have been with her when she have played. When do you get that?

What exactly proves is it, that you think you got????? There is no proves of fraud! You simply dont like winners, and work for a casino that cheats players if they can. It is that simple. "Proves" is a word that can be used when there is no doubt what so ever in a case. And you dont have such proves, Sir! Thats simply impossible, as there was no fraud with my moms account! How can I have access to my moms homebanking and checking the deposits at your casino? How can I have deposited in her account with her creditcard, from her computer and apartment, without she was aware of this? How did I get a hold of all her personal papers, that verified her account in the first place? My mom wanted that casino account, and she have been included in EVERY process I have done for her! I really dont understand what it is you see as fraud!

Would you pay my mom her money if you was so sure of fraud? NO you wouldent! You are paying her, because you know, that you have treated her bad. Just because I have helped her with the account, you start seeing ghosts.

But again, you are more than welcome to call my mom! Then she will tell you a thing or two. But okay, why would you take this offer - because it would prove, that you are way wrong here.

I am done in this thread, and I wish you the best of luck, Nicolas - You and your casino will need it, if you dont change your methods towards your players.

Now you are using the logical fallacies of attacking the reputation of where I work for (argumentum ad hominem) and of repetition (Ad nauseam) but you aren't addressing the issues here.

I'm not going to continue going round in circles with you, it is pointless, but I did want to make it clear that our paying your mother was in no way an admission that we did wrong. It was only because we believe she did no wrong; it was all your doing. No reason for her to pay for your under handed activities.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager