Resolved Bad experience on BetPhoenixCasino!

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
Hi everyone,

I would like to share an experience with you all, so here goes:

My mom wanted to start playing online casino, and I helped her creating an account at betphoenix. She can’t speak or write English and is not very computer handy, so I helped her in the process, and translated for her, when she needed help in live support. The account was created from her address, her computer and no one else have ever created accounts at betphoenix from her house or computer. Her account got verified after sending in all needed documents and she made about 5 deposits a month for the last 3 months aprox. She lost a lot but one day she got lucky and won $780 after making a big wagerdemand.

These winnings got cashed out to her neteller account, but about 3 times her withdraw somehow went wrong. The day after her first attempt to withdraw, the $780 just got put back in her balance after the casino had taken the remaining over her max cashout. The second time she went to ask, if she could make a new deposit, while she had a pending withdraw. Dean was the one in live support, and somehow he managed to get the withdraw cancelled, and after asking why he did this, he just transferred to another supporter (Omar) He made the withdraw again and said all was on track.
Well, as earlier mentioned, I have been translating for her, when she needed help from livesupport, and I told Omar this one day in the support. That was a BIG mistake. Suddenly get got suspicious if I was a cheater who played under another person’s identity. I explained him that this wasn’t the case, and I only helped my mom, because she couldn’t speak English. They didn’t care and closed the account!

Next day we contacted Omar in live support to get this matter solved. He said, that we should take pictures of my mom sitting at her computer playing on betphoenix casino. Also she should send in her and mine birthcertificates to prove, that I really was her son, and wasn’t the owner of the account. We did all this, and the account got open again, and after asking in an email if everything now also was okay with the $780 withdraw, they wrote back everything was fine and the money would get paid. But again, suddenly the money was in the balance!

We went in livesupport again and Omar told that the money had been confiscated after the closed account and that we should make the withdraw again. But why did they email that everything was fine with the withdraw? And then cancelled it again. Now it really started to look like they just stalled the withdraw to get more time! Well, the withdraw got made and once again got promised the money was on its way.

After these withdraws going wrong, I added Nicolas to msn. I had read a lot good about him in here, so went to ask him, if and when the money would come. He checked it all, and came back with another stunning message. The account would be closed AGAIN! I got very upset about this, and wanted an explanation! He called my mom’s phone, and she answered it. But she couldn’t speak English of course, so I got handed the phone and talked with Nicolas. He told me, that me or my mom had 10 accounts at them! WOW! This was a direct lie! My mom only have one account at their casino, and no one else have created any from her home or computer. I don’t know if he meant me, but if that’s the case, that’s also a lie! I have one account at MY own home address and computer, but never really have played at it! This has NOTHING to do with my mom’s account, which was verified several times after sending in extra documents.

Well, he didn’t really listened to me, but told me, that they would pay my mom, even that her account was closed. They would even deposit about $100 more than the $780. Why? Why do that, if they are sure that anything was wrong on the account. This seemed very strange, but okay. Nothing to do about it, other than being happy at least they would pay.
He told me, that the money would be paid out within 10 days or less. Wow, again a new timeframe, and the feeling that they somehow needed to stall withdraws. Nicolas stated that he was trustworthy and would get this matter solved. The money would be paid!

After the 10 days had past, my mom went and checked her bank account and saw something STRANGE. The 2-8 Betphoenix casino had withdrawed 2x$50 from her account! That’s AFTER her account had been closed and all earlier deposits was done and handled. How on earth can they do that? Well, funny enough the 2x$50 got deposited back the same day, but its still strange that they made these two withdraws. The 9-8 there was 6x$50 deposits in her account, which only is about 1/3 of the money she should recieve.

I went and asked Nicolas about this, and he would investigate this further. After a long waiting he suddenly came with a strange explanation. He said something about, that the casino use several processors to payout winnings, so it wasn’t their fault, that only $300 had been paid out. It was "out of their hands". Lol, great to get this information now. How come this wasn’t said, back when the money got promised within 10 days? I mean, they must have known, that this would end up giving problems making their own timeframe. Again it seems like they just are trying to buy more time or stall the payout.
Now we have past day 15, and there is still no money other than the 6x$50. My mom’s patience has expired now, so therefore I write this matter in here. I have told Nicolas several times, that I would do that, if the money didn’t get paid in time, so think there have been fair play on this part. It can’t be true, that this money don’t get paid. Actually its 1 month ago, since these winnings got requested paid the very first time.

How can one person open an account again after getting extra documents, just to have another person in the casino closing it a few days later. Don’t they talk together? And why on earth does withdraws in some funny way get cancelled so they have to be made again. I mean, $870, can’t they afford to pay that? My mom have maybe deposited about $1000 in the last 3 months, and have played there a lot and consistent. Why does she get such a treatment, just because she can’t speak or write English! It’s beyond me, why they don’t want such a consistent player at their site. But maybe it’s to avoid paying out the $870!

I don’t think they have ANY reasons for not paying! They have done several things wrong in this case, and should be decent and payout that money, instead of stealing from a loyal player! I understand, that they had to investigate the account in case I was playing under another’s identity, but all this got cleared and the account open. It’s clear, that one person don’t know what the other one is doing.

So even if the casino offers big bonuses, I recommend, you all to be very careful playing in there. With their max cashouts, and consistent stalling of withdraws. I have read their terms and conditions and haven’t found anything that clearly states, that I can’t help my mom, because she can’t speak English. Its her account, and all deposits have been made from her credit card and neteller account. Extra documents was send and accepted, but even so, Nicolas takes a completely other decision.

Okay, they have the right to choose which players they want, but it makes no sense, to make different promises and accepting extra documents and stuff, when they end up closing the account again, and have so big problems by paying winnings within their own timeframes.

It is not acceptable anymore, and therefore this history is now being posted her, so you all can see, that betphoenix isn’t trustworthy.

Thanks you all for reading this and I look forward to your responses.
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
Hi,

As we had talked about this, you have broken our rules by playing under your mother's account (and with her CC). This is not to mention the many accounts originating from your IP.

Your account was closed, and your CC deposits refunded to your credit card. The deposits were higher than your winnings, so that should more than take care of that. The only problem is refunding a credit card is not as fast as you demand. We can't make the money appear instantly on your credit card, but it has been refunded and should show in your statements shortly.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager
 

diamondale

Banned User
PABnoaccred
PABnononaccred
Joined
Jul 18, 2006
Location
ohio
Hi everyone,

I would like to share an experience with you all, so here goes:

My mom wanted to start playing online casino, and I helped her creating an account at betphoenix. She can’t speak or write English and is not very computer handy, so I helped her in the process, and translated for her, when she needed help in live support. The account was created from her address, her computer and no one else have ever created accounts at betphoenix from her house or computer. Her account got verified after sending in all needed documents and she made about 5 deposits a month for the last 3 months aprox. She lost a lot but one day she got lucky and won $780 after making a big wagerdemand.

These winnings got cashed out to her neteller account, but about 3 times her withdraw somehow went wrong. The day after her first attempt to withdraw, the $780 just got put back in her balance after the casino had taken the remaining over her max cashout. The second time she went to ask, if she could make a new deposit, while she had a pending withdraw. Dean was the one in live support, and somehow he managed to get the withdraw cancelled, and after asking why he did this, he just transferred to another supporter (Omar) He made the withdraw again and said all was on track.
Well, as earlier mentioned, I have been translating for her, when she needed help from livesupport, and I told Omar this one day in the support. That was a BIG mistake. Suddenly get got suspicious if I was a cheater who played under another person’s identity. I explained him that this wasn’t the case, and I only helped my mom, because she couldn’t speak English. They didn’t care and closed the account!

Next day we contacted Omar in live support to get this matter solved. He said, that we should take pictures of my mom sitting at her computer playing on betphoenix casino. Also she should send in her and mine birthcertificates to prove, that I really was her son, and wasn’t the owner of the account. We did all this, and the account got open again, and after asking in an email if everything now also was okay with the $780 withdraw, they wrote back everything was fine and the money would get paid. But again, suddenly the money was in the balance!

We went in livesupport again and Omar told that the money had been confiscated after the closed account and that we should make the withdraw again. But why did they email that everything was fine with the withdraw? And then cancelled it again. Now it really started to look like they just stalled the withdraw to get more time! Well, the withdraw got made and once again got promised the money was on its way.

After these withdraws going wrong, I added Nicolas to msn. I had read a lot good about him in here, so went to ask him, if and when the money would come. He checked it all, and came back with another stunning message. The account would be closed AGAIN! I got very upset about this, and wanted an explanation! He called my mom’s phone, and she answered it. But she couldn’t speak English of course, so I got handed the phone and talked with Nicolas. He told me, that me or my mom had 10 accounts at them! WOW! This was a direct lie! My mom only have one account at their casino, and no one else have created any from her home or computer. I don’t know if he meant me, but if that’s the case, that’s also a lie! I have one account at MY own home address and computer, but never really have played at it! This has NOTHING to do with my mom’s account, which was verified several times after sending in extra documents.

Well, he didn’t really listened to me, but told me, that they would pay my mom, even that her account was closed. They would even deposit about $100 more than the $780. Why? Why do that, if they are sure that anything was wrong on the account. This seemed very strange, but okay. Nothing to do about it, other than being happy at least they would pay.
He told me, that the money would be paid out within 10 days or less. Wow, again a new timeframe, and the feeling that they somehow needed to stall withdraws. Nicolas stated that he was trustworthy and would get this matter solved. The money would be paid!

After the 10 days had past, my mom went and checked her bank account and saw something STRANGE. The 2-8 Betphoenix casino had withdrawed 2x$50 from her account! That’s AFTER her account had been closed and all earlier deposits was done and handled. How on earth can they do that? Well, funny enough the 2x$50 got deposited back the same day, but its still strange that they made these two withdraws. The 9-8 there was 6x$50 deposits in her account, which only is about 1/3 of the money she should recieve.

I went and asked Nicolas about this, and he would investigate this further. After a long waiting he suddenly came with a strange explanation. He said something about, that the casino use several processors to payout winnings, so it wasn’t their fault, that only $300 had been paid out. It was "out of their hands". Lol, great to get this information now. How come this wasn’t said, back when the money got promised within 10 days? I mean, they must have known, that this would end up giving problems making their own timeframe. Again it seems like they just are trying to buy more time or stall the payout.
Now we have past day 15, and there is still no money other than the 6x$50. My mom’s patience has expired now, so therefore I write this matter in here. I have told Nicolas several times, that I would do that, if the money didn’t get paid in time, so think there have been fair play on this part. It can’t be true, that this money don’t get paid. Actually its 1 month ago, since these winnings got requested paid the very first time.

How can one person open an account again after getting extra documents, just to have another person in the casino closing it a few days later. Don’t they talk together? And why on earth does withdraws in some funny way get cancelled so they have to be made again. I mean, $870, can’t they afford to pay that? My mom have maybe deposited about $1000 in the last 3 months, and have played there a lot and consistent. Why does she get such a treatment, just because she can’t speak or write English! It’s beyond me, why they don’t want such a consistent player at their site. But maybe it’s to avoid paying out the $870!

I don’t think they have ANY reasons for not paying! They have done several things wrong in this case, and should be decent and payout that money, instead of stealing from a loyal player! I understand, that they had to investigate the account in case I was playing under another’s identity, but all this got cleared and the account open. It’s clear, that one person don’t know what the other one is doing.

So even if the casino offers big bonuses, I recommend, you all to be very careful playing in there. With their max cashouts, and consistent stalling of withdraws. I have read their terms and conditions and haven’t found anything that clearly states, that I can’t help my mom, because she can’t speak English. Its her account, and all deposits have been made from her credit card and neteller account. Extra documents was send and accepted, but even so, Nicolas takes a completely other decision.

Okay, they have the right to choose which players they want, but it makes no sense, to make different promises and accepting extra documents and stuff, when they end up closing the account again, and have so big problems by paying winnings within their own timeframes.

It is not acceptable anymore, and therefore this history is now being posted her, so you all can see, that betphoenix isn’t trustworthy.

Thanks you all for reading this and I look forward to your responses.

There is no problem with Bet phoenix casino i get my winnings all the time dean makes sure im taken care of so why come in here and bash a reputable casino there always fair with me.
 

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
Nicolas,

I knew, that you would be here isntantly! I promised you, that I would post this case here, if you diddent solve this...

Regarding the several accounts - please prove it? There is no multiaccounts from this side, and this is for sure!

I have heard your explanation about the chargeback.... But the case is still that you dont take any responsibility unless I constantly remind you of this.

10 days, Sir... Now its 15 days since you personally said 10 days or less...

Furthermore, the first withdraw was made 1 month ago. Again, and again things goes wrong with this payout...

I miss action from you. They have paid $300 so far. Where is the rest. Ur a manager - go cancell the rest, and do a neteller payout instantly!

There is several proves in this document, that shoves, that no promises have been keept...

And you keep saying, that I have played from anothers account? OMG! I have to talk nicely, but its hard... Everything has been said and proved... I help my mom who cant speak english! Extra documents was send in, and account open again. What on earth is wrong with you, Sir? Get a danish customer person to call the number on the account, and you will get my mother... It is amazing how you try to sneak around facts! Fact is, that nothing adds up in your casino... No one talk together, and you all go across eachother...

Dont waste my time, Nicolas... Make this money paid...

@ The person who loves betphoneix...

Goodluck, at their casino....
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Hmmm, I made 9 deposits at this casino and nothing, so I sent an email to manager@betphoenixcasino.com, to ask what my lifetime RTP was. I got no response to date and after about a week of waiting, I closed my account. Hell with poor service!



Did you think about calling the toll free number, its rare that i email, if i want to know somthing, i call and get the answers i need, much easier to talk to a person and its free.


Laurie
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Did you think about calling the toll free number, its rare that i email, if i want to know somthing, i call and get the answers i need, much easier to talk to a person and its free.


Laurie

That doesnt help either....they claim to not know what RTP is....ive tried I gave up :confused:
 

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
Please dont make this thread personally between you users.... I dont want any other discussion in here, other than the posted subject :)
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Did you think about calling the toll free number, its rare that i email, if i want to know somthing, i call and get the answers i need, much easier to talk to a person and its free.


Laurie

I never call casinos and discuss gambling in front of my family and young children. Email and live chat works everywhere else.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
PiperSniper,

My suggestion is to take advantage of the PAB feature here and contact Maxd. Possibly things can be worked out to the advantage of all concerned with Maxd's help.

Should you decide to PAB (Pitch A Bitch), then don't post anymore in this thread.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Ok, Nicolas has responded to me and given me my answers. I'm done here. PiperSniper, sorry for discussing my issue here in your thread. ;)
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
That doesnt help either....they claim to not know what RTP is....ive tried I gave up :confused:

I never call casinos and discuss gambling in front of my family and young children. Email and live chat works everywhere else.

Hmmm, I made 9 deposits at this casino and nothing, so I sent an email to manager@betphoenixcasino.com, to ask what my lifetime RTP was. I got no response to date and after about a week of waiting, I closed my account. Hell with poor service!

Hi Guys and Gals,

Regarding your email to management that went unanswered: I apologize for this. We are going to implement a Ticketing system to avoid the communication problems that many times arise with regular email.

Regarding RTP: We do provide that information, no problem.

I'm going to make sure we update our internal CS sheets so that it includes information on what RTP is and where to find it, so any new CS people will be up to date and can provide you with fast and accurate answers.

PiperSniper,

My suggestion is to take advantage of the PAB feature here and contact Maxd. Possibly things can be worked out to the advantage of all concerned with Maxd's help.

Should you decide to PAB (Pitch A Bitch), then don't post anymore in this thread.

Great suggestion anniemac! I'm more than happy with this option.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager
 

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
Okay, a lot "thanks" to Nicolas...

For his last writing in this thread...

Wow, thats amazing, how none of you really havent read this thread and seen how many mistakes have been done...

@Nicolas,

Of course you like the last thread... You wanna take this to a "PAB"...

Then you and your casino have 3 more weeks, before all is settled...

I make you a promise - This will not end by this... No more waiting - no more being unfair to your consistent players!

You hide behind these words: " It is out of our hands"

LOL? Why is it? One month now. And you can find ALL you want - I have all prove needed... Dont take this further - Just accept, that you have made so many mistakes, and dont payout in promised times!

How hard is that, Sir?
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
Okay, a lot "thanks" to Nicolas...

For his last writing in this thread...

Wow, thats amazing, how none of you really havent read this thread and seen how many mistakes have been done...

@Nicolas,

Of course you like the last thread... You wanna take this to a "PAB"...

Then you and your casino have 3 more weeks, before all is settled...

I make you a promise - This will not end by this... No more waiting - no more being unfair to your consistent players!

You hide behind these words: " It is out of our hands"

LOL? Why is it? One month now. And you can find ALL you want - I have all prove needed... Dont take this further - Just accept, that you have made so many mistakes, and dont payout in promised times!

How hard is that, Sir?

Hi PiperSniper,

I have explained the situation with your account. We have refunded your Credit Card Charges. It will show up on your statements shortly. There is nothing more I can do; the money has been returned.

I feel we have been perfectly fair when dealing with your account. I'm sure if you take this issue up with anyone that is impartial, they can verify this is true.

Max is a fair man, I and everyone here have confidence in the resolution system that is in place on this site. If you really think we have been unfair, go ahead and open a complaint, we have no problem opening our records to great people like Max and the CasinoMeister team. :)

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager
 

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
@ Nicolas,

Dont even make a smiley face to me!

You dont even reserve the right to do that, Sir..

And dont threaden me! I have a lot saved...

You seem to go around the fact, that you havent paid in time? Why, do you do that, Sir?

You keep saying, that money is on the way!

Are you seriously telling me this!!? WHY, do one of your processors, pay 300$ and the rest stop to pay?.... 9 Days after the first payment - where is that money?

It is clear that you dont seem to get this. So you can trust in your friends - I have by far taken enough...

The money isnt there, and you accuse me, for playing under my moms account... OMG... Send that prove to me please..

Then I can send prove to the police, regarding the 2x$50 your casino withdrawed from my moms account AFTER her account was closed...

I dont think you have ANYTHING, to go on, Sir!

You, and your site, proves, that none of your words have a meaning - You dont keep any promises!

So, find another thing ,Sir..

And you please go and find "impartial" parts - go ahead! I wonder, how the other 50 forums, will look at this case, Sir... Dont go and try to intemidate me in anyway... You are WAY past that right... Just solve this problem, and all is gone....

I will follow you to the door!
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
@ Nicolas,

Dont even make a smiley face to me!

You dont even reserve the right to do that, Sir..

And dont threaden me!I have a lot saved...

I never threatened you.

You seem to go around the fact, that you havent paid in time? Why, do you do that, Sir?

You keep saying, that money is on the way!

Are you seriously telling me this!!? WHY, do one of your processors, pay 300$ and the rest stop to pay?.... 9 Days after the first payment - where is that money?

It is clear that you dont seem to get this. So you can trust in your friends - I have by far taken enough...

Because your account has been deemed fraudulent, and your deposits refunded. In our terms and conditions we clearly state that in the case of suspect fraud, delays in payment may occur. Your money is being refunded to your CC, this isn't instant.

The money isnt there, and you accuse me, for playing under my moms account... OMG... Send that prove to me please..

I am not going to teach you how we detected your fraudulent activity. Doing this would only enable you to get around the security measures of other casinos. If you bring in a trusted 3rd party mediator, like Max, we will show the proof to him.

...

So, find another thing ,Sir..

I will follow you to the door!

As I have repeated many times to you in private, threatening me or insulting me as you have been constantly doing through our interaction is not going to increase the speed of the credit card refunds. That is out of my hands.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
PiperSniper, you should file the PAB. Also, if I were Nicolas, I would stop responding to you about now. He has appeared to be very professional, while you on the other hand, are showing great immaturity. If there is nothing to hide, let the PAB take it's course. Everything will come out in the open and you will either win, or your "alleged" fraudulent play will be further reinforced. If you are innocent, go for it. You can clear your name so what are you waiting for? ;)
 

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
@Nicolas,

Oh dear good!

Actually I love the way you try and smooth around things!

My moms account is "deemed fraudulent" ???

You will NEVER be able to prove this!

Her account is CLEAR in anyway!

And, beside that, how come 3 persons in your casino accept the prove, that was sent??? Why? You dont get any of this???

And the last thing you write:

I can assure you, that I, on my moms behalf wont take this! She wants her money and nore excuses - That is all you have provided!

You come with fancy stuff, and still, in some way, goes around facts!

And now we are getting serious!

I have prints and scripts from my moms account, and a letter from her accountent, saying, that no more than $300 have been send...

And prove, that your casino TOOK/stealed $100 from my moms account..!

Okay, they got paid back same day, BUT your casino have taken money you shouldent...!

All this can be proven and this will be proven... Trust me, Sir... NO more screwing around! Get this case done....
 

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
@Takethemoney,

I am trying to tell you all how that casino works!

They dont opperate fair!

Read the case, Sir
 

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
It is - in some way - very funny, that the few, who has written in this thread, keep making Nicolas a "big man"....

Jesus, spended time on a big document, and none of you even see, what he, and his casino does wrong!???
 

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
Maybe because, i feel, that I owe other casinoplayers, to warn about bad casinoes???

I want this case to be known, and this will be known....

And, a "PAB" will take 3 more weeks....

Why should my mom wait for her money 3 more weeks...

Id better make this post, and let players know to stay away from this casino...

And, if anyone would like somekind of prove, let me know... I will send you all you need...

And, a policeinvestigation is also on the way.... BP stole money from a creditcard account without permission!
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Maybe because, i feel, that I owe other casinoplayers, to warn about bad casinoes???

I want this case to be known, and this will be known....

And, a "PAB" will take 3 more weeks....

Why should my mom wait for her money 3 more weeks...

Id better make this post, and let players know to stay away from this casino...

And, if anyone would like somekind of prove, let me know... I will send you all you need...

And, a policeinvestigation is also on the way.... BP stole money from a creditcard account without permission!


I don't believe for a minute that anyone stole money from the credit card. My guess is the original debit finally hit, then the credit hit. Most people who have been here for a long time know Nicolas Johnson's reputation. If this was a bad casino, Nicolas would not have his good name anywhere near it. I may have had my own issue, but it's been resolved and it had nothing to do with integrity and trust of this casino. I would also venture to say that all refunds will be in well ahead of the resolution of your PAB and as I understand it, since no money will be missing, this will give you a chance to have your innocence from fraudulent accounts proven. How is that a bad thing?
 

PiperSniper

Dormant account
PABnonaccred
Joined
Jul 20, 2010
Location
...
It is, a bad thing, cause you dont get ANYTHING!???

Why do you defend a guy you havent had any problems with?

Did you really read this case???

Dont you see anything wrong??

Well, might as well talk to the wall....

Before you buddle in this thread, go and read all ur facts.

And the "dear" Nicolas, isnt that good a person. He dont care about players, who spend a lot of money... "it is out of my hand!....

And furthermore!

Money have been taken from my moms card.... I can prove this!... So dont you question that!

Amazing how a retardo can hit some of the people in this thread...
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
I have to say that this thread scares me since my mom also likes to gamble and I usually handle all the stuff for her. Like open the account, contact livechat when something goes wrong and so on, just for the simple fact that she doesnt speak english very well.
maybe this isnt ok?

anyways, there are always atleast 2 sides to one story and I think that if you truly belive that u are right, then file a P.A.B.
BUT, Nicolas said that more money t´hat your withdrawl has been sent back to you, so whats the point in that =)
 
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