This company should be avoided at all cost. On Friday I used the service to make several deposits. On monday the amounts was debited from my checking account. Today the same amounts again was debited from my account times 3. My bank said the amounts was coded as the same from Monday's withdrawal. And the bank credited my account back. I closed my checking and contacted MLW. They was very rude and disconnected me from chat. When I told them I did a google search and saw others complaining about the problem. Luckily no fees was involved so I no longer have to deal with this company. Avoid at all cost!!!
Avoid MoneyLineWallet
- Thread starter CoolCat
- Start date
- Joined
- Jun 20, 2001
Kudos CoolCat!!
Now if only everyone else would search CM and Google before they throw their money at fly-by-night clip joints.
Mind you, there are people here that play at Virtual etc so there will always be a sucker about the place.
- Joined
- Jan 9, 2010
- Location
- NY
I am glad you got your money back CoolCat! What a buch of BS!
Make sure you tell your bank that they should not allow anymore withdrawals from these crooks.
LH
Make sure you tell your bank that they should not allow anymore withdrawals from these crooks.
LH
- Joined
- Jul 18, 2004
- Location
- Pacific NW
Well rule that one out, thanks for the heads up.
I received this email from BP yesterday (12/1) promoting them:
Dear Customer,
As you may already know; e wallet express is no longer an option for you to make deposits into your BetPhoenix Casino account. Here at BetPhoenix Casino, we are always working on new ways to improve our service and offer you new options so you can continue to honor us with your business. Since e wallet express is no longer available; we offer you the following options:
Money Line Wallet:
You can fund this method with your bank account; it's very easy and convenient and it will only take you a few minutes to set it up; once you have money in your Money line Wallet account you are only a couple clicks away from having a great time at BetPhoenix Casino. Don't forget to send us a copy of your ID and some recent utility bill to [email protected] if you haven't already done so.
If you would like to use this method all you need to do is go to the cashier and follow the link available under deposits.
I received this email from BP yesterday (12/1) promoting them:
Dear Customer,
As you may already know; e wallet express is no longer an option for you to make deposits into your BetPhoenix Casino account. Here at BetPhoenix Casino, we are always working on new ways to improve our service and offer you new options so you can continue to honor us with your business. Since e wallet express is no longer available; we offer you the following options:
Money Line Wallet:
You can fund this method with your bank account; it's very easy and convenient and it will only take you a few minutes to set it up; once you have money in your Money line Wallet account you are only a couple clicks away from having a great time at BetPhoenix Casino. Don't forget to send us a copy of your ID and some recent utility bill to [email protected] if you haven't already done so.
If you would like to use this method all you need to do is go to the cashier and follow the link available under deposits.
- Joined
- May 22, 2010
- Location
- California de Norte
Yeah, IDK what is up with them, but they have not debited me, and my initial deposit was over 6 business days now... Either way, the incompetence @ moneylinewallet is scary... And its too bad, bc our options runneth dry! Every night QT and CC processors are shut quicker than a Rushmore deposit disappears... Boo...
Its such a crock of horse feathers, with every night a new set of cc processors falling to the pressure of this mafiacracy. (The powers that be in the USA might be uber-liberal Harvard idealouges, but their current policies are downright thuggish)
The D of J and Eric Holder want to get their mitts on every dollar they can, but they are so dumb they can't see that in fact every single day without regulation is another day they lose money... I just wish our politicians could be one of two things: A) Good at stealing; currently they leave money on the table or B) Honest about their 'system' of corruption; like So. America, its the transparency that makes the local corruption work so well...
These pompous fools are so self importants, they can't see the path has turned from stone to muck, and they are walking right thru it
Its such a crock of horse feathers, with every night a new set of cc processors falling to the pressure of this mafiacracy. (The powers that be in the USA might be uber-liberal Harvard idealouges, but their current policies are downright thuggish)
The D of J and Eric Holder want to get their mitts on every dollar they can, but they are so dumb they can't see that in fact every single day without regulation is another day they lose money... I just wish our politicians could be one of two things: A) Good at stealing; currently they leave money on the table or B) Honest about their 'system' of corruption; like So. America, its the transparency that makes the local corruption work so well...
These pompous fools are so self importants, they can't see the path has turned from stone to muck, and they are walking right thru it
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Email them back, and tell them you have contacted EWX, and have discovered this is ONLY a technical issue that they are going to have fixed as soon as possible, so rather than change to an unknown new option, you will WAIT until EWX is fixed before you deposit again.
If BetPhoenix also got the email that EWX didn't send out
to merchants, they will REALLY pile on the pressure to convince you NOT to wait for an EWX techical fix, but to change to the new option.IF their US players "play it by the book" and tell operators they are happy to wait for EWX to be fixed, rather than risk an unknown new option, operators will face an extended period with considerably reduced deposits.
This might even induce them to "come clean", and tell players the TRUTH about why they will NEVER be able to use EWX again.
You could also try telling operators that you WILL use the new methods, but unfortunately you CAN'T just at the moment, because you have EVERYTHING tied up in EWX awaiting a fix to their "technical issues", and will use the new method once you have got the money out of EWX.
- Joined
- Jul 18, 2004
- Location
- Pacific NW
Thanks for the suggestion. Emailed a few minutes ago to their member services:
-------------------------
I'm not familiar with that way of depositing. EWalletExpress has told me they are having technical issues and to be patient. At this point, all I can do is wait as I have all my gambling money (close to $2,000) sitting there.
Perhaps once my funds are available I'll try the new option. Until then, I don't play anywhere.
-------------------------
I'm not familiar with that way of depositing. EWalletExpress has told me they are having technical issues and to be patient. At this point, all I can do is wait as I have all my gambling money (close to $2,000) sitting there.
Perhaps once my funds are available I'll try the new option. Until then, I don't play anywhere.
- Joined
- Jul 18, 2004
- Location
- Pacific NW
So much for that...
--------------------------
Dear Valued...
We hope this finds you well. At the same time, we are happy to introduce to you our newest Banking deposit method.
MLW allows you to make quick and secure deposits. With your e-wallet you get instant access to purchasing at any location or store, shopping at your favorite sites, or sending money to friends and family. MLW provides you, not only quick access and utilization of your money, but they offer you security you can trust. A security that offers you sixteen times more than most banks. *
(* most banks use 128bit encryption, we use 2048bit encryption .)
Feel free to visit our cashier section and sign up for this new banking method today!
Member Services
BetPhoenixCasino
--------------------------
Dear Valued...
We hope this finds you well. At the same time, we are happy to introduce to you our newest Banking deposit method.
MLW allows you to make quick and secure deposits. With your e-wallet you get instant access to purchasing at any location or store, shopping at your favorite sites, or sending money to friends and family. MLW provides you, not only quick access and utilization of your money, but they offer you security you can trust. A security that offers you sixteen times more than most banks. *
(* most banks use 128bit encryption, we use 2048bit encryption .)
Feel free to visit our cashier section and sign up for this new banking method today!
Member Services
BetPhoenixCasino
- Joined
- Sep 12, 2004
- Location
- Up$hitCreek
Ever get the feeling CS never actually read emails? sheesh..... illustrates why I'd rather poke myself in the eye with a stick than have to deal with casino (any casino) support.
NicolasJohnson
Dormant account
- Joined
- Feb 19, 2009
- Location
- A Place
Hi CoolCat,
Thanks to a kind friend for pointing me to this thread I am able to address this concern.
It is true we are now working with the mentioned e wallet. So far our user experiences have been positive, so I'm really concerned to hear your issue. I apologize to you for your inconvenience and will follow up on the information you provide to better understand what happened so we can take appropriate measures :notworthy
Would you be so kind as to send me the correspondence you had so I can further investigate this issue? My email is in my profile (I don't post it because I don't want spam
)Your complaint is something we take very seriously and we will take the necessary action based on it.
Regarding EWX, I am afraid I cannot comment. However, my skype is in my profile, feel free to ad me, you can make a free skype to skype call, and I can address any further concerns you might have. Also, the toll free number that is on our affiliate page rings into my cell phone when I'm not at the office, so you can contact me virtually 24/7 there (I'm on Central Time though)
Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager
- Joined
- Sep 16, 2008
- Location
- nashville tn
Hi CoolCat,
Thanks to a kind friend for pointing me to this thread I am able to address this concern.
It is true we are now working with the mentioned e wallet. So far our user experiences have been positive, so I'm really concerned to hear your issue. I apologize to you for your inconvenience and will follow up on the information you provide to better understand what happened so we can take appropriate measures :notworthy
Would you be so kind as to send me the correspondence you had so I can further investigate this issue? My email is in my profile (I don't post it because I don't want spam
Your complaint is something we take very seriously and we will take the necessary action based on it.
Regarding EWX, I am afraid I cannot comment. However, my skype is in my profile, feel free to ad me, you can make a free skype to skype call, and I can address any further concerns you might have. Also, the toll free number that is on our affiliate page rings into my cell phone when I'm not at the office, so you can contact me virtually 24/7 there (I'm on Central Time though)
Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager
Can't or Won't?
- Joined
- Jul 18, 2004
- Location
- Pacific NW
I don't understand the "can't" comment. It almost comes off as a conspiracy type thing - not by you specifically but overall.
This ordeal has shown me that this particular EWallet and casino's are deliberately withholding information that we, the actual customers, are entitled to know. I've won and lost plenty of times throughout this year but that money in EWE is my money and obviously no one gives a rip except me. This also affects hundreds or perhaps thousands of other customers.
At this point, I have very little faith in the online casino world...
This ordeal has shown me that this particular EWallet and casino's are deliberately withholding information that we, the actual customers, are entitled to know. I've won and lost plenty of times throughout this year but that money in EWE is my money and obviously no one gives a rip except me. This also affects hundreds or perhaps thousands of other customers.
At this point, I have very little faith in the online casino world...
- Joined
- Oct 4, 2008
- Location
- At the end of the rainbow
I'm just curious if anyone saw in any US news about ew being seized? I'm beginning to think they just upped and ran. JMO
- Joined
- May 1, 2008
- Location
- usa
Wow MLW is still pulling the double and triple billing crap. What a surprise that guy David was the rudest live support guy I have ever dealt with. I was one of their first victims back in July and they blamed bank software error. I had to close my account down and deny their charges. I was honest with my bank and they were very helpful with me and getting my money back. I guess they hope their victims are too scared to report to the bank they were double billed and asked what the purchases were for.
NicolasJohnson
Dormant account
- Joined
- Feb 19, 2009
- Location
- A Place
Can't.
I very much doubt they 'upped an ran'. It also doesn't fit with my understanding of the current state of affairs. Furthermore, it makes no financial sense.
I'm sure you guys are well aware of the fees these successful e wallets charge; they make plenty of money, it makes no sense for them to 'up and run'. That is like suspecting someone of stealing the feathers of the goose that lay the golden eggs.
First, to both bowlingbob and CoolCat. Please email me info on these complaints. Removing an ewallet isn't the same as turning off or on a light switch. There are considerations that must be made. I'm very much interested in cooperating with you guys, but please send me more info than what you have posted, I can't base our decisions on two anonymous forum posts.
Guys, trust me, the processing issues (nothing specific, but in general) that are going on recently are very much against our financial interests. We wish it was otherwise, we realize that these issues are not going to help us improve customer satisfaction, conversions or retention, quite the opposite. If you want to write to your representatives in Washington requesting to improve the situation with United States Citizens gambling online, we encourage you to do so. In the meantime, we deal with what is thrown at us, we don't create the situations.
Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager
- Joined
- Oct 14, 2004
- Location
- United Kingdom
A different operator DID comment though, and your cryptic sidestepping of the issue now has me 100% convinced these "rumours" are actually TRUE.
What happened to EWX could just as easily happen to MLW, QT, and the rest. US players are convinced there is a conspiracy of silence because something VERY bad has happened, and they might as well kiss any funds still in EWX goodbye.
Your own action in removing EWX as an option is pretty much 99% proof that they are LYING to their customers, but surely the CASINOS are customers too. Why does ONE set of customers get told one thing, and the MOST VULNERABLE set of customers get told another just to make them stop worrying.
The consequences for players of being lead to believe they still have money that has really vanished for good can be VERY serious. They could gamble with other money on the basis that it is "covered" because they have the same amount "temporarily tied up" in EWX.
US players have already been through this once with Neteller, and now TWICE with EWX. They are hardly going to volunteer for a THIRD repeat, or a fourth.
Getting them to trust yet another eWallet after they have TWICE been screwed over by even MORE trustworthy companies is going to be difficult.
Only the most hardened "die hard" players will keep depositing the same volumes, the rest will either give up, or be too scared to keep much in any of the eWallet offerings.
By all means, they should let their politicians know how they feel about this, but until these politicians do something to accomodate them, they are taking an ever increasing risk in continuing to play.
I find it odd that a company that has severed a relationship with another STILL "can't comment".
Eventually, the truth WILL be revealed, and this will expose who the liars are, and who deliberately withheld information that if known, would have prevented players from losing large amounts of money.
US players need to assume the absolute WORST about EWX, but hope that what emerges, whilst bad, is not the worst it could have been. To start with, ANY money that was in EWX, or has vanished on the way to or from EWX, should be considered money they will NEVER see again. They should then evaluate whether they can still afford to play based on NEVER seeing their EWX funds again. This is of particular importance for those players that had a big win recently, but it has ended up stuck in EWX. They should NOT play "loose" because they feel they recently hit big, as if they lose, they may end up losing TWICE because they might never see that big win.
Other posts seem to indicate that EWX is no "one off", but the result of a coordinated "crackdown" on money movements. This means that what works fine today, may well close down by tomorrow, with all funds lost in the ether.
- Joined
- Sep 16, 2008
- Location
- nashville tn
I could not agree more.
NicolasJohnson
Dormant account
- Joined
- Feb 19, 2009
- Location
- A Place
It is understandable that you draw conclusions. I can't comment on them though. However, if you wish to Skype me, I'd be glad to talk with you. (as stated in my OP)
Again, it is understandable that you draw conclusions. Again, I can't comment on them though.
I never said two sets of customers got told different things; since I never said what I was told. You are drawing that conclusion. Again, it is understandable that you draw conclusions. Again, I can't comment on them though.
I'm sorry to hear this. I have considered what you are saying. However, regardless, I can't comment on the situation.
I play by the rules and I'm honest. This applies to all parties I deal with. Sometimes information I know related to a 'complaint' against a company I represent will 'prove' our innocence. But if I can't release it because of the rules, I won't. You can't expect me to play by the rules when it convenient, yet not play by them when it is convenient not to.
Actually, I remember a time when PayPal pulled out. This industry has gone through several events where e wallets pull out of a market. It is regrettable, and I understand it hurts everyone involved. However, directing your anger at casinos is not the solution. We are the not the ones that create the situation. We simply provide our service as best we can. Like a cruise liner caught in bad weather, we do the best we can.
We are well aware of this. As I said previously, we aren't creating the situation, just dealing with it.
I understand your skepticism towards my 'can't' reply. But regardless, I know my situation, and anybody that knows me knows I would be the first to reply if I could.
I'm a firm believer that we will all stand naked some day; the truth will be known. That is an influential element in my perception of reality and my actions in life.
In general, I support all conservative action related to money management and gambling. Regardless of the reasoning, or recent events. Most people are far too liberal with their personal money management. I'm actually a big Suze Orman fan.
Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager
- Joined
- Sep 16, 2008
- Location
- nashville tn
The casinos must be thinking that EWX will pay them out any funds that are pending or due if they stay hush hush (i can wish in one hand and shit in the other guess which one will fill up faster?)
..why else on earth would they still continue to stay quiet?
..why else on earth would they still continue to stay quiet?Sorry Nicolas this is a done deal for me. I am finished with MLW. Besides Im not even a member of your casino. Trust me it happened!!! Here is a small excert of one of my chats
Derek: Greetings.
me: i was talking to philip about my checking accout being double charged
Derek: Username please?
me: [email protected]
Derek: Can you explain the issue in detail for me please?
me: my account was charged again for 3 X 27.79
me: and 3 X 52.79
me: i didnt make those
me: ?
Derek: Am I to assume that you didn't make those charges?
me: huh?
me: i just checked my bank statement this morning
me: and see ive been over charged
- Joined
- Sep 16, 2008
- Location
- nashville tn
MLW is a clip joint for sure....I wouldnt touch them with a ten foot pole.
- Joined
- Jul 18, 2004
- Location
- Pacific NW
Nicolas -
Simple question. If you had money in EWE as a customer, what would you do?
Simple question. If you had money in EWE as a customer, what would you do?
NicolasJohnson
Dormant account
- Joined
- Feb 19, 2009
- Location
- A Place
I'm not saying I don't believe you. I am saying I'm going to need more information to verify all your claims and give them a chance to explain. In my view; innocence is presumed until proven otherwise. Whether it is a player or an e wallet. I cannot base decisions on anonymous complains based solely on the written accusations of two individuals on this thread.
If you wish to cooperate, I can ensure better experiences for our customers. But I'm going to need evidence, and to hear their story. It is due process, and everyone deserves that.
I'm afraid I'm not in a position to provide an official answer here. I do have my skype listed in my account and you are welcome to contact me there, if you have any personal communications you wish to engage in.
Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager
- Joined
- Jan 9, 2010
- Location
- NY
@ Nicolas:What is the deal with Skype? Couldn't you just answer the question in a personal e-mail or private message here?
@CoolCat: I know your not lying about this. I have researched MLW after reading your post, it has happened to so many other people. It is all over just about every forum. I really hope your bank can help you.
@All4Greed: I am not sure there is anything else we can do but wait it out. I even went to a close friend of mine who is a laywer, they called on my behalf and they told him technical difficulties. And they would notify their customers when the service was up and running. The same BS they are telling everyone. He is going to see if there is any thing else that can be done. So I will wait to see what he comes up with.
Hope this helps.
LH
@CoolCat: I know your not lying about this. I have researched MLW after reading your post, it has happened to so many other people. It is all over just about every forum. I really hope your bank can help you.
@All4Greed: I am not sure there is anything else we can do but wait it out. I even went to a close friend of mine who is a laywer, they called on my behalf and they told him technical difficulties. And they would notify their customers when the service was up and running. The same BS they are telling everyone. He is going to see if there is any thing else that can be done. So I will wait to see what he comes up with.
Hope this helps.
LH
- Joined
- May 1, 2009
- Location
- US
LOL.
I was thinking the same but it occurs to me that maybe Nicolas could be a little more forthcoming on Skype than in writing (pm's/emails/etc.).
And honestly I don't blame him, he has to protect his job while trying to be as honest and fair as possible with us in this forum (and other forums).
- Joined
- Jul 18, 2004
- Location
- Pacific NW
I know nothing about Skype.
For those with funds sitting there, I would take a screenshot of the balance in case you can't log in at some point. Just thought about this now...
For those with funds sitting there, I would take a screenshot of the balance in case you can't log in at some point. Just thought about this now...
- Joined
- Jan 9, 2010
- Location
- NY
Yes, I have taken screenshots and have saved every e-mail and chat. I backed everything up on a thumb drive and CD. Tomorrow it will be a month and I can honestly say I am getting fed up with this whole situation. I am trying to be patient while I am waiting to hear from the lawyer. I will let everyone know what they said when I find out.
LH
LH
- Joined
- May 1, 2008
- Location
- usa
Same here this was back in July and it wasn't at your casino either so I stand to gain nothing to prove what a fraud MLW is with your casino. I washed my hands of them awhile back and don't care to have any more to do with them. I guess you will have to learn the hard way yourself when you lose customers who get screwed over by MLW or your company gets screwed over by them as well in the end. Don't you research these processors you do business with beforehand to assure your customers won't get shafted? I understand your side in this you need ways for us to get money on and off but this seems to be a common practice for them to submit multiple ACH's for the same amount. They call it bank software error. I call it fraud.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
.... and the disclosure by another operator on a different forum that EWX had told THEM they had their funds frozen, and could do little to restore service.
EWX have not just simply "pulled out of the market", else they would return the monies to their customers, and tell them they have pulled out of the market.
No-one really needs to comment, everybody knows that something VERY bad has happend, and that this is FAR WORSE than mere "technical difficulties".
As for obeying the rules, what about UIGEA, the casino is certainly NOT obeying THIS rule, because it is not CONVENIENT for them to obey it since they would make no money.
Someone has one HELL of a hold over the operators over this. Why keep a confidence for someone when THEY have broken the rules, and only want things kept secret so that the news can be buried.
Whilst none of this is the casino's fault, they WILL get some of the blame, especially from players who had EWX promoted to them by a casino, and trusted that this meant it was approved by them.
Whatever the techical issues, EWX can STILL WRITE CHECKS can't they, this just needs a pen & check book. This would be an easy way to exit the market. The ONLY thing that would stop them writing checks (other than the simultaneous loss of all their hands), is a lack of available funds to back the checks.
If this REALLY turns out to be nothing more than "technical issues", I will be gobsmacked
- Joined
- Jul 18, 2004
- Location
- Pacific NW
This is what I don't understand. They must also have a monetary stake in this.
One things for sure. Everyone in the know is covering up something.
- Joined
- Jan 9, 2010
- Location
- NY
.... Whatever the techical issues, EWX can STILL WRITE CHECKS can't they, this just needs a pen & check book. This would be an easy way to exit the market. The ONLY thing that would stop them writing checks (other than the simultaneous loss of all their hands), is a lack of available funds to back the checks.
If this REALLY turns out to be nothing more than "technical issues", I will be gobsmacked
I don't think they can write checks if their accounts have been seized. When I was looking into all my withdrawals that were in limbo, one casino group wouldn't comment on the whole situation, 1 casino told me they were just as much in the dark as I was. 1 casino told me they never got the email stating they were seized and pulling out of the market.
So far the only thing I have read on many forums was the Aff. Rep from Mainstreet group saying that they were seized. This is the only person that has said anything. After that, he has not said anything since.
It would just make my day if someone could post the so called letter from EWX that they sent out to their merchants. But so far no one has, and it was 1 site that had posted part of the letter and all the other sites are just copying that post.
On 1 site they list all the financial officers, CEO's and Owner. I searched Bing, Google, MSN and Yahoo on these names and came up with pretty much nothing. I even searched the Toronto newpapers and TV news sites and nothing came up. There has to be something "big" going on because even the Canadian players cant get their money or deposit. So it seems that everything with EWX is frozen.
Why everything is so hush hush is beyond me. It was not this quiet when they seized Neteller.
When you do a search on MLW pages come up with compaints. Why casinos are still using this is really nothing more than greed. Of course, that is my personal opinion.
The Club World group use to have E-check as an option, but they do not have that anymore. Some casinos still use that option, but not to many.
At this point, online gaming looks pretty grim the American player. Deposit options are very slim, and the ones that are available are costly. Withdrawal options are there, but most of these wallets except for QT, have a long waiting period. MLW is one of them, it takes 15 days to be able withdraw, and it can't be bigger then your first deposit. Bunch of BS if you ask me.
Just my opinion, but you never know what is going to happen next.
LH
- Joined
- Oct 14, 2004
- Location
- United Kingdom
That's the point, if they are telling the truth, this would NOT stop them manually writing checks. CANADIAN players' funds have NEVER been subject to UIGEA, so there is no basis in law for their seizure.
Mainstreet rep posted about this, and then went quiet. Maybe they had considerable pressure applied to them to "shut the hell up or else......", which is why they cannot comment any more.
I can't see what "rules" are in place to bury the truth other than pressure being exerted.
Maybe operators have been told "breathe a word of this in public, and you will NEVER see your money again". EWX CS reps are probably being told "toe the line, or lose your job".
Neteller WERE using the "technical problems" excuse at first. There was more fuss because far more players from the USA had money there. Neteller claimed that they had withdrawn from the US market VOLUNTARILY, and invited US players to submit requests for their funds (or use them for non-gambling purchases). They were able to bury the truth for several weeks until it became clear that NOT ONE US account holder appeared to be at the front of the queue. The truth really came out some months later, when Neteller was trying to "cut a deal" with the DoJ for the return of the ex company execs, and the eventual orderly return of funds to US players. This deal also involved a "ransom" payment to the DoJ.
Perhaps EWX are keeping quiet because they think the DoJ has no concrete evidence that the funds they have frozen have anything to do with EWX, and that unless they can prove a link, they will have to let them go eventually.
ANY admission that their funds are frozen will mean the DoJ can say "we got the right account then".
Unless the DoJ are stupid, they have figured this out already by seeing the results on the various forums.
When EWX "cut a deal", the funds will probably be returned to players, but possibly NOT to casinos. This could take a long time. Neteller took over a year before the process of returning funds even BEGAN, and it took a further year for MOST funds to be returned. Some funds were never reunited with their owner.
- Joined
- Jul 27, 2007
- Location
- Here
It would be my guess, that anyone who has money sitting in their EWX account can kiss it good bye. Perhaps persons with small amounts may see their money (if this goes like NeTeller did) in a year or so. But anyone with large amounts are likely to not see anything at all. It's now the game of wait and see, and wait, and wait...
- Joined
- Dec 20, 2009
- Location
- WI
Ok, I am going to run contrary to the statements made here by several people.
Really the only thing I want to say is while I am not a customer of BetPhoenix, I find that Nicholas being willing to continue to post and respond AND his willingess to take phone calls and do skype with people who have concerns is very, very refreshing!!!!
Most of the time our requests for information or help fall on deaf ears, or nothing happens.
Nicholas (who I don't know and have no idea even what an affiliate manager does) seems genuinely willing to help. He was under no obligation to jump in here and offer to intercede.
You have legitimate reasons to be concerned about the ewallet problem the OP brought up ----- but give Nicholas at least minimal courtesy and credit for being willing to help.
It doesn't happen that often here.
Diane
Really the only thing I want to say is while I am not a customer of BetPhoenix, I find that Nicholas being willing to continue to post and respond AND his willingess to take phone calls and do skype with people who have concerns is very, very refreshing!!!!
Most of the time our requests for information or help fall on deaf ears, or nothing happens.
Nicholas (who I don't know and have no idea even what an affiliate manager does) seems genuinely willing to help. He was under no obligation to jump in here and offer to intercede.
You have legitimate reasons to be concerned about the ewallet problem the OP brought up ----- but give Nicholas at least minimal courtesy and credit for being willing to help.
It doesn't happen that often here.
Diane
- Joined
- Mar 13, 2008
- Location
- Ontario
@bowlingbob:
Even though your poor experience with MLW was not at Betphoenix, Nicolas has kindly offered to help with your issue. Sometimes casinos have more pull than individuals with the wallets.
Also, if they are not a good option, I'm sure BetPhoenix doesn't want to be promoting MLW to their players, so in the interests of helping other players I suggest you take him up on his offer to investigage.
Even though your poor experience with MLW was not at Betphoenix, Nicolas has kindly offered to help with your issue. Sometimes casinos have more pull than individuals with the wallets.
Also, if they are not a good option, I'm sure BetPhoenix doesn't want to be promoting MLW to their players, so in the interests of helping other players I suggest you take him up on his offer to investigage.
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