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When you read the article, you will see that her case is based around the following points regarding the design of the game Dolphin Treasure, and other similarly configured games:
1: 'Firstly, what you see is not what you get when you play a poker machine. You see five reels spinning, you think that they are all the same size, but in fact the fifth reel is much larger than the first four. This dramatically decreases your chances of winning.'
2: 'Secondly, it appears that the symbols are evenly distributed on the reels as they spin. In fact, those symbols are not evenly distributed.'
Both of these points have been discussed ad-nauseam here in the CM forums, so undoubtedly we are perhaps more informed than other people, but ....is this information freely available to people who only play at bricks and mortar casinos, and have never played online in their lives?
It is easy to write her off as delusional, but is she?