None of that proves your claims
I just spoke to PARTYCASINO this what they told me
4:27:40 PM] Player has joined the session
[4:27:46 PM] Agent has joined the session
[4:27:52 PM] Agent : Hi! Could you tell me your first and last name, as well as your date of birth for security purposes?
[4:27:56 PM] Player: hello
[4:29:11 PM] Player: I ask to remove me from streams link,they told me ok open new account and come to live chat
[4:30:00 PM] Player: next day I did that and when I come back n chat with new email and account they told no they cant do it,I ask to close my account for good
[4:30:22 PM] Player: now I login I see my account is self excluded
[4:30:55 PM] Player: I never ask for self excluded I ask for my account to be close for good
[4:35:38 PM] Agent : Thanks for the confirmation, you have requested your account to be closed for good- therefore we have self-excluded the account. You have requested the closure to not be a cool-off period as well.
[4:36:06 PM] Agent : The account is self-excluded with the earliest possibility for reopening being at 13-APR-2025.
[4:36:10 PM] Agent : Is there anything else I can assist with?
[4:36:32 PM] Player: I never ask to be self excluded
[4:37:50 PM] Agent : I am very sorry but the exclusion is already present in the account.
[4:37:58 PM] Agent: Do you have anything else I can assist with
[4:38:10 PM] Agent: If you have anymore queries I would be happy to help.
[4:38:23 PM] Player: yes can you send me proof I ask for self excluded
[4:39:51 PM] Agent: What have you asked for?
[4:40:05 PM] Agent: Closure for good without it being a cool-off.
[4:40:07 PM] Agent: Is that correct?
[4:40:28 PM] Player: for my account to be closed for good no self excluded
[4:41:56 PM] Player: you guys also made me open new account on diffrent email and next day told me no we cant open new game
[4:42:02 PM] Player: new account
[4:46:36 PM] Agent: We do not offer a permanent closure, the self-exclusion that was put on your account is the nearest to that.
[4:47:05 PM] Agent: If we had service closed your account you would have the possibility to reopen it at any time possible.
[4:47:20 PM] Agent: Your account is self-excluded without the possibility to reopen it until the 13th of April 2025.
[4:47:40 PM] Player: lol but if you make me self exclusion with my me know with effect my name on other casinos
[4:48:28 PM] Player: so you made me with my wish,you just went
and made me self excluded for no reason
[4:49:50 PM] Player: do you think by make me self excluded with out me asking for it is part of UKGC rules?
[4:52:47 PM] Player: and way did you guys ask me to open new account with new email and next day you guys told me different story and made me self excluded with out me know?
[4:55:43 PM] Player: can you pls send me email with copy of all chat with support ?
[4:56:45 PM] Agent: I can send you a copy of this chat.
4:56:57 PM] Player: i need old one
[4:57:08 PM] Agent: I am able to send you a copy of our chat sessions.
[4:57:32 PM] Agent: The case will be escalated to the respective team for further check .
[4:58:14 PM] Agent: You will be notified once there is an update on it, they are going to review the closure that has been put on your account.
[4:58:24 PM] Agent: I am sorry for your frustration and I do understand it.
[5:00:06 PM] Player: not really happy with what happen and you make you own choice to self excluded me,I never ask for it,I simple ask to remove me from streams link you told me open new account with new email and comeback to chat we reopen new account
[5:00:41 PM] Agent: I understand your frustration, I believe you are exactly correct, the case has to be further reviewed once again from the respective team.
[5:01:01 PM] Player: now is affect me on other casinos and losing money coz of you mistacke
[5:01:13 PM] Agent: You will be informed by them as soon as possible.
[5:01:53 PM] Player: who long it takes for tham to replay to me
[5:02:58 PM] Agent: As soon as this chat session ends I am escalating the case to them, once this is done it is up to them to review the closure that has been put on your account and reply to you accordingly. I cannot provide with a specific time frame as we are not the one reviewing the case, however it should be from 24 to 48 hours.
[5:03:30 PM] Player: ok thanks for you help have good day
[5:03:39 PM] Player: bye
[5:03:48 PM] Agent: Have a great day as well, sir! I am sorry for the inconveniences caused.
[5:03:56 PM] Player: pls send me copy of this chat
[5:04:12 PM] Agent: Can you please just confirm your email so I can send it to it?