time for my latest rant, it mainly focuses on the id factors of this...
i saw luckynetwork on a site and signed up not so long ago, upon signup it asked for passport number or id number... i dont have either of these because in the uk id's are not issued to everyone (the only chance of getting an id is via getting a provisional but paying in excess of 50 for 1 which i wouldnt use as i have no intention of driving and never get id'd in shops/pubs here so it would be a waste of money) and i have never been abroad so havent ever bothered to get a passport (even now theres even less point because to get a 1st passport you have to go to some other city for an nterview so this again could be costly and possibly 100+)
so anyway in this box i did put "dont have any", because my main intention was to use the no deposit money to play as i had heard some good things about the fun, new and exciting slots they have there, and if i met wagering requirements/wanted to deposit i would contact support and explain this to them.
I played and i met wagering requirements and really loved the games. I also read and noticed on the net that this casino has been paying people with no problems. So i get in touch with live support explaining everything to them, how i would of liked to cashout the no deposit winnings (max cashout of 40) and of course started to make real deposits. I told them how i have many other documents to proove who i am such as wage slips, government issued income support forms, my yearly taxcode/amount, bank statements, utility bills, national insurance card, possible pictures of my bank card, which overall all of them state my name and most of them state my address and date of birth,
i also explained how there would be no difference between a passport/id and the documents i do have because they all proove fully that i am who i say i am and no "fraudster" could possibly have all of them documents of mine..
the only constant reply i had off them was saying they couldnt process any withdrawl without a copy of my passport or photo id, once again i said to them i had neither and they went on to say exactly the same and also something along the lines of "the id cards are issued by the government in the country you are a resident of", in the end i gave up and emailed support but with no reply to date
this irritates me, some casino support staff/managers dont have a clue, how can i get hold of a government issued id card when they dont issue them in the uk and whats the point of paying all that money and travelling distances to get a passport which takes weeks and a fair bit of money just to send a copy to the casino to get myself verified in order to cashout 40?
im hoping my email is responded to soon, hopefully the person who reads that email wont be as stupid and incompetant as the person i spoke to in live support
i saw luckynetwork on a site and signed up not so long ago, upon signup it asked for passport number or id number... i dont have either of these because in the uk id's are not issued to everyone (the only chance of getting an id is via getting a provisional but paying in excess of 50 for 1 which i wouldnt use as i have no intention of driving and never get id'd in shops/pubs here so it would be a waste of money) and i have never been abroad so havent ever bothered to get a passport (even now theres even less point because to get a 1st passport you have to go to some other city for an nterview so this again could be costly and possibly 100+)
so anyway in this box i did put "dont have any", because my main intention was to use the no deposit money to play as i had heard some good things about the fun, new and exciting slots they have there, and if i met wagering requirements/wanted to deposit i would contact support and explain this to them.
I played and i met wagering requirements and really loved the games. I also read and noticed on the net that this casino has been paying people with no problems. So i get in touch with live support explaining everything to them, how i would of liked to cashout the no deposit winnings (max cashout of 40) and of course started to make real deposits. I told them how i have many other documents to proove who i am such as wage slips, government issued income support forms, my yearly taxcode/amount, bank statements, utility bills, national insurance card, possible pictures of my bank card, which overall all of them state my name and most of them state my address and date of birth,
i also explained how there would be no difference between a passport/id and the documents i do have because they all proove fully that i am who i say i am and no "fraudster" could possibly have all of them documents of mine..
the only constant reply i had off them was saying they couldnt process any withdrawl without a copy of my passport or photo id, once again i said to them i had neither and they went on to say exactly the same and also something along the lines of "the id cards are issued by the government in the country you are a resident of", in the end i gave up and emailed support but with no reply to date
this irritates me, some casino support staff/managers dont have a clue, how can i get hold of a government issued id card when they dont issue them in the uk and whats the point of paying all that money and travelling distances to get a passport which takes weeks and a fair bit of money just to send a copy to the casino to get myself verified in order to cashout 40?
im hoping my email is responded to soon, hopefully the person who reads that email wont be as stupid and incompetant as the person i spoke to in live support