Resolved Another Mr Green - Verification/Withdrawal Nightmare

[chuzzleaddict]

Just an update:

Went along with their insistence that I had my balance sent to my Visa credit card despite wanting it sent to my bank account.
These funds arrived on my Visa credit card today and I have made arrangements with my credit card company to send the full amount to my bank account, no charge but will take another few days to land in its rightful destination.
Heard from new Mr Green affiliate rep here twice via PM that this issue would be sent to CS of Mr. Green - no point really as I already voiced my opinion to them on the subject - have heard nothing back from the rep nor the company directly.
Relief that money is with me and document nightmare over, but will not be playing at Mr Green again - shame guys, you missed out on a real high roller (& high loser!) here!

 

[Mouche12]

Just an update:

Went along with their insistence that I had my balance sent to my Visa credit card despite wanting it sent to my bank account.
These funds arrived on my Visa credit card today and I have made arrangements with my credit card company to send the full amount to my bank account, no charge but will take another few days to land in its rightful destination.
Heard from new Mr Green affiliate rep here twice via PM that this issue would be sent to CS of Mr. Green - no point really as I already voiced my opinion to them on the subject - have heard nothing back from the rep nor the company directly.
Relief that money is with me and document nightmare over, but will not be playing at Mr Green again - shame guys, you missed out on a real high roller (& high loser!) here!

Good to hear chuzzleaddict. And yeah, that's the price Mr. Green has to pay for their stupidity (and greed?).

 

[chuchu59]

So Mr. Green is either extremely incompetent or very greedy. This behaviour is totally unacceptable for an accredited casino IMO so if more members post similar experiences their accred. status should be reviewed.

 

[Aliatam]

Hi again

I have gone through this issue internally and unfortunately there was this short delay in payment and verifying because of some kind of misunderstanding / miscommunication between support agents in charge and payment team.

Payment has been done in full and player account is fully verified.

An apology has been sent privately to the player.

Best Regards,

Ali

 

[quber]

Hi again

I have gone through this issue internally and unfortunately there was this short delay in payment and verifying because of some kind of misunderstanding / miscommunication between support agents in charge and payment team.

Payment has been done in full and player account is fully verified.

An apology has been sent privately to the player.

Best Regards,

Ali

Sounds like this has just been brushed aside as not much of a problem.

One of the main things players want is to get their money out in a timely fashion when they do manage to win, asking for the same documents over and over again will just lose you the player, as it did in this instance.

You then say that payment has been done in full but it wasn't done as the player requested, and don't try and pull the wool over our eyes by blaming it on money laundering as that has got absolutely nothing to do with this, it is just an excuse that is used which is not truthful.

The only reason I see for not allowing the original withdrawal request was hoping the player would withdraw what he wanted to the card and lose the rest.

Tsk Tsk

 

[vinylweatherman]

Hi again

I have gone through this issue internally and unfortunately there was this short delay in payment and verifying because of some kind of misunderstanding / miscommunication between support agents in charge and payment team.

Payment has been done in full and player account is fully verified.

An apology has been sent privately to the player.

Best Regards,

Ali

You also caused the player to breach the terms of his credit card agreement. You are only supposed, as a merchant, to refund up to the amount of all previous purchases to a credit card. This is also a rule designed to prevent money laundering by a dodgy merchant paired with a dodgy cardholder. By being so pedantic, you may actually have broken the very same money laundering regulations you claim to need to adhere to. It's not even a case of the player having to ask the card company for the money, the terms REQUIRE the card company to return any significant credit amount to the customer.

Normal practice is to send up to the amount of all previous deposits to a credit card, and any remaining balance to either a verified withdrawal method (usually one the player has used to deposit), or by cheque to the players' registered address.

This is not just an isolated case either, this is "another" Mr Green "nightmare". It would appear that this "miscommunication" is rife if this is the excuse being used to cover it.

 

[chuzzleaddict]

I have received Ali's apology and I guess all I can now do is warn players off from having the same experience. Really appreciate the support from other members here on this issue, interested to see any further responses - btw what happened to Jonas from mr Green?

 

[chuzzleaddict]

Normal practice is to send up to the amount of all previous deposits to a credit card, and any remaining balance to either a verified withdrawal method (usually one the player has used to deposit), or by cheque to the players' registered address.
.

This was very interesting, thank you Weatherman.. And yup, all I wanted was as stated above, £1500 which I had deposited from my Visa, back to my Visa, and the remaining £900 to my bank account which I had withdrawn to before at Mr. Green no hassle. This has been problematic but flogging a dead horse now, I fear.

 

[Aliatam]

I have received Ali's apology and I guess all I can now do is warn players off from having the same experience. Really appreciate the support from other members here on this issue, interested to see any further responses - btw what happened to Jonas from mr Green?

Hi again,

Jonas is still with Mr.Green working on different projects but he is no longer taking care of our Casinomeister account.

By the way, I will get back to your private message tomorrow.

Thank you.

Ali

 

[vinylweatherman]

This was very interesting, thank you Weatherman.. And yup, all I wanted was as stated above, £1500 which I had deposited from my Visa, back to my Visa, and the remaining £900 to my bank account which I had withdrawn to before at Mr. Green no hassle. This has been problematic but flogging a dead horse now, I fear.

Even more puzzling therefore that they could no longer trust your bank account to be legit under money laundering prevention rules. An extra £900 isn't too bad for a credit card though, probably not enough to give them a money laundering scare. I once had my Barclaycard pushed several thousand in credit by a withdrawal, and all I had to do was ask for it to be sent to my bank. There was no insisting I have this done, or the card being blocked. This may be because I had been using the card for gambling for many years, and they knew that the credit amount was nothing more than a bit of luck on my part.

 

[dunover]

Even more puzzling therefore that they could no longer trust your bank account to be legit under money laundering prevention rules. An extra £900 isn't too bad for a credit card though, probably not enough to give them a money laundering scare. I once had my Barclaycard pushed several thousand in credit by a withdrawal, and all I had to do was ask for it to be sent to my bank. There was no insisting I have this done, or the card being blocked. This may be because I had been using the card for gambling for many years, and they knew that the credit amount was nothing more than a bit of luck on my part.

Yeah, when I hit the 5 gold bars/wilds on BDBA feespins at 81p base stake, winning 2250 pounds, I was using visa credit card and 32red sent it back there, resulting in an 1850 surplus balance. I simply phoned natwest, and the cash was in my current account 48 hours later. Next time, for less amount, when I rang they still had my current a/c details on the system, so in 30 seconds it was done and again in my bank 48 hours later.
I think the UK card issuers are more understanding usually, especially if one of the big banks.

 

[Captureking]

Never had a problem with Mr Green, and just been paid in 48 hours to my bank

 

[chuzzleaddict]

I was credited £20 as a goodwill.

The end of the matter as far as I'm personally concerned.

Thank you Ali, for your time and contribution in resolving this for me and getting the free chip. I will still be closing my Mr Green account but appreciate what has been done.

 

[Aliatam]

I was credited £20 as a goodwill.

The end of the matter as far as I'm personally concerned.

Thank you Ali, for your time and contribution in resolving this for me and getting the free chip. I will still be closing my Mr Green account but appreciate what has been done.

You are welcome..

 

[barbz043]

Cheers Nifty, I may well do this.

After a bit more backing and forthing with 'Leah' from their CS, I have been forced to cancel my withdrawal (part visa, part bank account) and withdraw it ALL to my Visa which is really unfortunate because my Visa is my credit card and will put my credit card balance way 'in the plus' and I needed those funds in my bank account. They said I could not due to money laundering regulations, how would I now be a money launderer if you just took every piece of my identity apart from basically a DNA sample? SO why have the bank account option on there? Which I've used before for other withdrawals. *sigh*
I couldn't be bothered to fight it. This was an exhausting few days of this nonsense. And as far as I know, the total has now been processed to my Visa. Not ideal, but I will just have to try and get my Visa company to somehow give me that surplus money back from the credit card (£900 so not an amount I can just 'spend' easily on a credit card I barely use).. without charging a ridiculous fee.

Another concern is that in making me cancel my withdrawal, were they hoping I'd have a moment of weakness and play/lose? Dirty tricks if so.

I work for a credit card company & the fact they are crediting back a card with a relatively small balance with a large refund will put up red flags...that my friends could be considered money laundering. However, your credit card company will send you a credit balance refund after 30 days if no charges are pending. Sorry you are having all these problems, I too am having issues with another casino that I withdrew at January 10, 2013 and still have not been paid and now they are splitting up the amounts due to processor limits - UGHHHH!!!

 

[Jonsiku]

Problems with multiple payments

Hello.

I made a withdrawal to Skrill for a month ago. Then I waited a week without receiving money. I had to send screenshot of Skrill account several times but to no avail (account was certified). after a week's time was money back on Mrgrenn, support said that I could make a new withdrawal and that they would treat this right away.

I waited a day on this withdrawal but nothing happened, so I gave a damn and played away all the money.

Last week I made a new withdrawal to Skrill, but after two days the money was back at mrgreen, support asking me to take a new withdrawal to Visa, so I did it.

I have now been waiting for a week at this withdrawal, but when I logged onto Mrgrenn today I see that the money is back on mrgreen account (Mr Green gives no warning that any of the withdrawals have being canceled).

I contacts in support, who then asks me to take a new outlet to the bank account.

Now it is the fourth withrawal in a row i have problems on this page.
I'm not going to play here any more.

Sorry for the bad english (translate).



K