Am I wrong? Issue at Mr. Green

[Adriana B]

Probably. I usually am. I deposited at Mr. Green yesterday taking advantage of the 100% bonus and used Instadebit. First try it said it was unsuccessful to try again. So, I tried again. Still showed as being unsuccessful so I got a hold of a very good chat agent (Jaqueline). I explained that I did not want to deposit $100 only $50 -- the transactions were one second apart. She understood and tried to help me the best she could. The agents there are extremely good. I will try and phrase this politely -- management is terrible (ie they suck). I sent Patryk the rep an email -- no response at all. Emailed this morning asking if there would be any compensation for the $10 I would incur to withdraw plus the fees charged by Instadebit. No response. So, I decided to play $20 of it hoping to recoup my losses but of course I did not. So made the $80 withdrawal back (minus $10 - minus $1.95 - minus $1.95).
Do you not think they should have done something to at least compensate me? Perhaps free spins? Perhaps a 50/50 split for the fees incurred.

Anyway, my whole point being here is that if reps like Patryk do not respond to my issues no matter how small -- I want nothing to do with that casino. I have been spoiled by the likes of Dan at Videoslots and Erik at Next Casino. Dan responds within minutes.

So Patryk, you are the reason I closed my account. Just so you know.

 

[paul7388]

Probably. I usually am. I deposited at Mr. Green yesterday taking advantage of the 100% bonus and used Instadebit. First try it said it was unsuccessful to try again. So, I tried again. Still showed as being unsuccessful so I got a hold of a very good chat agent (Jaqueline). I explained that I did not want to deposit $100 only $50 -- the transactions were one second apart. She understood and tried to help me the best she could. The agents there are extremely good. I will try and phrase this politely -- management is terrible (ie they suck). I sent Patryk the rep an email -- no response at all. Emailed this morning asking if there would be any compensation for the $10 I would incur to withdraw plus the fees charged by Instadebit. No response. So, I decided to play $20 of it hoping to recoup my losses but of course I did not. So made the $80 withdrawal back (minus $10 - minus $1.95 - minus $1.95).
Do you not think they should have done something to at least compensate me? Perhaps free spins? Perhaps a 50/50 split for the fees incurred.

Anyway, my whole point being here is that if reps like Patryk do not respond to my issues no matter how small -- I want nothing to do with that casino. I have been spoiled by the likes of Dan at Videoslots and Erik at Next Casino. Dan responds within minutes.

So Patryk, you are the reason I closed my account. Just so you know.

Yes you are slightly wrong.

I can understand your frustration at what happened and id feel the same about the deposits and hope to get at least the charges back.

But to go on about the manager like that and say its his fault you closed your account is wrong. Its also wrong to quote another manager responds with in 5 minutes. So what happens next time you pm for instance yits at guts who isnt always available. Will you close your account there because you never got a reply in 5 minutes.

Patryks not been on here today and maybe hes not in his office working either. Maybe he had a day off or anything. To make a post here saying you have closed your account and its all his fault for not replying right away is not fair.

 

[Adriana B]

Did I say 5 minutes? This was 30 hours ago.

Edit: And, they always have access. They can always reply saying they will check it out when they get back in the office. I don't buy this. If Dan is away Philip is always there to cover -- this is what makes a great casino.

 

[paul7388]

Did I say 5 minutes? This was 30 hours ago.

Edit: And, they always have access. They can always reply saying they will check it out when they get back in the office. I don't buy this. If Dan is away Philip is always there to cover -- this is what makes a great casino.

You made reference to Dan replying to you in minutes and how other managers spoil you with how quick they reply and if other managers wont reply as quick you will close your account as you deserve better.

Sorry but that comes across as being like a spoilt child who if they don't get what they want right away they go in a tantrum.

The guy could be off work, just missed your email or many reasons for not giving you an immediate answer. You could have emailed him another couple of times and waited for a response and im sure he would have gave you a reason for not replying sooner.

 

[Tirilej]

I understand you that if they are online reading the pm, they should tell you that they will look into it. It can take time though anyway.
The reps isn't always working at the same place either so they need to contact the casino to solve the problem.

At MrGreen they always have to send emails to the next department. I had a laugh at that because it seemed like they never spoke to eachother
You do not have much patience though and maybe you should work on that. Next time ask here about your problem before you close the account

 

[goatwack]

I agree that naming certain individuals is perhaps wrong and likewise comparing them other reps to highlight their relative shortcomings.

However I do think some members of higher management should be reachable in their stead at all hours, this industry is fiercely competitive and good & sympathetic customer relations is a must.

I may have given them the benefit of the doubt at least once before closing my account outright if everything else there is in good order, mind.

 

[lockinlove]

No problem with naming names but I think you should have given the rep some more time

I waited well over a week for the Sports Interaction rep to get back to me recently

 

[Adriana B]

Ahhh ... whatever. Account closed and I am not regretting it a bit. Sorry I brought this up.

 

[goatwack]

Ahhh ... whatever. Account closed and I am not regretting it a bit. Sorry I brought this up.

Come over to the UK. We're proficient in waiting. Buses, queues, good weather, sporting achievement and I'm still waiting for our landlord to fix the boiler. I asked well over a week ago for that as well!

In all likelihood I'd still be patiently waiting for a rep's response after three days before contemplating whether to be annoyed or not. It's just the British way

 

[Jono777]

Come over to the UK. We're proficient in waiting. Buses, queues, good weather, sporting achievement and I'm still waiting for our landlord to fix the boiler. I asked well over a week ago for that as well!

In all likelihood I'd still be patiently waiting for a rep's response after three days before contemplating whether to be annoyed or not. It's just the British way

Try almost 3 years for a replacement garden fence so kids could play outside lol, 7 years and counting for a boiler that is older than my Nan and countless other 'yeah Jon I'll sort it' (whatever mate)

Sounds like yours is a saint pmsl

 

[Adriana B]

Can this post be deleted?

Yes. I was wrong. I can be such a hot head at times. Patryk did contact me. I am just too impatient as Trilej said. Can this post be deleted somehow? I do feel bad about slamming someone when the fault lied with me overreacting.

 

[Tirilej]

Yes. I was wrong. I can be such a hot head at times. Patryk did contact me. I am just too impatient as Trilej said. Can this post be deleted somehow? I do feel bad about slamming someone when the fault lied with me overreacting.

Unfortunately we have to live with the mistakes we make here.
You have no idea how many posts I've made that I wanted to delete after. We are such....humans

 

[Steviedoo]

Maybe you can use the edit button and explain why?

 

[petro]

So, I decided to play $20 of it hoping to recoup my losses but of course I did not. So made the $80 withdrawal back (minus $10 - minus $1.95 - minus $1.95).

That's no so smart.

Do you not think they should have done something to at least compensate me? Perhaps free spins? Perhaps a 50/50 split for the fees incurred.

Yes, I think they should have compensated you the full amount: $10 + the Instadebit fees.

 

[jumboshrimp]

I am confused with the numbers and the deposit/wd with bonus but anyways patience mixed with CM help is a virtue

With instadebit I have seen that happen a few times but I just closed casino and didn't touch anything and my deposit was there.

Instadebit is great. It costs $1.95 to deposit and once you get a withdrawal back to Insta., leave it there and any future deposit will come from it and not your bank with NO fees attached. Build it up, buttercup!! Peel off a couple of hundred when you want with a flat $1.95 fee

 

[Adriana B]

Hey Jumboshrimp. Glad you brought this up. When I tried to withdraw back to Instadebit the only option available was a bank transfer. I really should have asked them about that. This was the first time I used Instadebit so I thought that was the way it worked. Yes -- would have saved a lot of problems. Thanks for informing me of this though. I know for next time and will make sure to enquire whether withdrawals are available through Instadebit.

Live and learn but somehow I don't think I will ever will learn!