Probably. I usually am. I deposited at Mr. Green yesterday taking advantage of the 100% bonus and used Instadebit. First try it said it was unsuccessful to try again. So, I tried again. Still showed as being unsuccessful so I got a hold of a very good chat agent (Jaqueline). I explained that I did not want to deposit $100 only $50 -- the transactions were one second apart. She understood and tried to help me the best she could. The agents there are extremely good. I will try and phrase this politely -- management is terrible (ie they suck). I sent Patryk the rep an email -- no response at all. Emailed this morning asking if there would be any compensation for the $10 I would incur to withdraw plus the fees charged by Instadebit. No response. So, I decided to play $20 of it hoping to recoup my losses but of course I did not. So made the $80 withdrawal back (minus $10 - minus $1.95 - minus $1.95).
Do you not think they should have done something to at least compensate me? Perhaps free spins? Perhaps a 50/50 split for the fees incurred.
Anyway, my whole point being here is that if reps like Patryk do not respond to my issues no matter how small -- I want nothing to do with that casino. I have been spoiled by the likes of Dan at Videoslots and Erik at Next Casino. Dan responds within minutes.
So Patryk, you are the reason I closed my account. Just so you know.
Do you not think they should have done something to at least compensate me? Perhaps free spins? Perhaps a 50/50 split for the fees incurred.
Anyway, my whole point being here is that if reps like Patryk do not respond to my issues no matter how small -- I want nothing to do with that casino. I have been spoiled by the likes of Dan at Videoslots and Erik at Next Casino. Dan responds within minutes.
So Patryk, you are the reason I closed my account. Just so you know.