shanetospin
Full Member
- Joined
- Jul 9, 2011
- Location
- England
In November I started getting error messages on the MG software using a casino which I won't mention as I don't think it would be fair to name and shame them. The error says "connection failure" and when I first reported it in November I was told it was a problem at my end and not the casino's or MG's. We then got a new laptop, router and upgraded the internet and the problem still existed, later on in January I was then told that the problem is with MG and not at my end.
So knowing that this error amongst other errors that have continuously interrupted playing, the fact that I was told the problem was mine to then be told it was not, then the fact it has been happening for four months with no light at the end of the tunnel, do I have a right to moan at the casino or not?
Don't get me wrong I know the error would not affect the outcome of the spin, but it does stop your game play and when you've been playing for hours to just end up with an error that takes 10minutes at times to sort out and return to the game, then this does affect the possibility of hitting the bonus which clearly is the aim of the game. It also does not happen with other MG casinos which I have tried loads and it just seems to be a problem with this particular casino. I've tried everything they have wanted me to do, and although yes they have been helpful apart from not having a solution or keeping me updated on the issue I just think they are taking the piss now, especially when I have been loyal and patient with them. I've just this second un-installed the software and have no intention of installing it again.
So to reiterate the question again, do I have a point for getting pissed off and telling them or not? and has anyone else ever had this problem?
So knowing that this error amongst other errors that have continuously interrupted playing, the fact that I was told the problem was mine to then be told it was not, then the fact it has been happening for four months with no light at the end of the tunnel, do I have a right to moan at the casino or not?
Don't get me wrong I know the error would not affect the outcome of the spin, but it does stop your game play and when you've been playing for hours to just end up with an error that takes 10minutes at times to sort out and return to the game, then this does affect the possibility of hitting the bonus which clearly is the aim of the game. It also does not happen with other MG casinos which I have tried loads and it just seems to be a problem with this particular casino. I've tried everything they have wanted me to do, and although yes they have been helpful apart from not having a solution or keeping me updated on the issue I just think they are taking the piss now, especially when I have been loyal and patient with them. I've just this second un-installed the software and have no intention of installing it again.
So to reiterate the question again, do I have a point for getting pissed off and telling them or not? and has anyone else ever had this problem?
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