mgibson99
Dormant account
- Joined
- Dec 20, 2004
- Location
- Washington DC
The following e-mail sums up an issue I am having with a casino. I won't mention the name, because I just sent the e-mail and haven't given them the opportunity to respond. I just want to know if other people think my request is reasonable, or am I out of line:
I have a small problem with my account that I am hoping that you can resolve for me.
I made a deposit today (December 28), and I was fortunate enough to cashout $1750. When I returned to the casino a short time later to reverse my withdrawal and continue playing, it listed my withdrawal as $1550. I went ahead and reversed it anyway, and eventually managed to run my withdrawal up to $2100, but I am still short $200.
I am assuming that the $200 discrepancy has to do with a $200 bonus I received on December 26. I played the bonus down to $.17. I wanted to zero out the bonus, but since I didnt see any games where you could wager less than $.25, I assumed I had effectively busted out of the bonus, and would not be tied to any future wagering requirements. Apparently that was not the case. Since my bonus balance was not zero, it seems that I was still obligated to complete the wagering requirements. When I made another deposit then cashed out, it appears that the $200 bonus was deducted, even though I was wagering my money from my deposit.
I completely understand the rules, so there is no need for you to explain them to me. If my assumption is correct, and you did in fact deduct the $200 bonus from my cashout, then I am respectfully asking you to make an exception and put the $200 back into my account (or rather back into my withdrawal). I shouldnt be penalized because I still had a few pennies left from the bonus that I couldnt wager. If you check my deposit and wagering records, you know that I have deposited well over $100,000 in the last few months, and wagered many times that amount, so it is not about the $200. Its about the principal of the matter. I earned the $1750 cashout fairly, putting my own money at risk, and I believe that I should have gotten the entire amount. Again, I understand the rules, but in consideration for the loyal player I have been, and the large deposits I have made, I hope we can resolve this pretty easily.
I look forward to your response. If I am wrong about what happened to the missing $200, then I would appreciate an explanation.
Thanks very much for you consideration in this matter.
Account XXXXXXXXXXX
I made a deposit today (December 28), and I was fortunate enough to cashout $1750. When I returned to the casino a short time later to reverse my withdrawal and continue playing, it listed my withdrawal as $1550. I went ahead and reversed it anyway, and eventually managed to run my withdrawal up to $2100, but I am still short $200.
I am assuming that the $200 discrepancy has to do with a $200 bonus I received on December 26. I played the bonus down to $.17. I wanted to zero out the bonus, but since I didnt see any games where you could wager less than $.25, I assumed I had effectively busted out of the bonus, and would not be tied to any future wagering requirements. Apparently that was not the case. Since my bonus balance was not zero, it seems that I was still obligated to complete the wagering requirements. When I made another deposit then cashed out, it appears that the $200 bonus was deducted, even though I was wagering my money from my deposit.
I completely understand the rules, so there is no need for you to explain them to me. If my assumption is correct, and you did in fact deduct the $200 bonus from my cashout, then I am respectfully asking you to make an exception and put the $200 back into my account (or rather back into my withdrawal). I shouldnt be penalized because I still had a few pennies left from the bonus that I couldnt wager. If you check my deposit and wagering records, you know that I have deposited well over $100,000 in the last few months, and wagered many times that amount, so it is not about the $200. Its about the principal of the matter. I earned the $1750 cashout fairly, putting my own money at risk, and I believe that I should have gotten the entire amount. Again, I understand the rules, but in consideration for the loyal player I have been, and the large deposits I have made, I hope we can resolve this pretty easily.
I look forward to your response. If I am wrong about what happened to the missing $200, then I would appreciate an explanation.
Thanks very much for you consideration in this matter.
Account XXXXXXXXXXX