- Joined
- Mar 7, 2022
- Location
- England
Hi, I have been having a huge issue with ABC for the last few weeks.
It started when I deposited a 4 figure amount, this went through instantly - no checks or hassle whatsoever. I proceeded to play in the live casino and lost the majority of this deposit. But when attempting to withdraw the remainder of this money (still 4 figures although significantly less than deposit) I was required to fill out an 'enhanced due diligence' form. This was filled out and for the next few days various bank statements and ID was requested to a point where it felt I would never be able to verify and this was just the casinos attempts to keep my money from me.
Since this has happened I have submitted a formal complaint to ABC (yet to recieve a reply after 2 weeks) and have also had my ABC account banned so im unable to even log in.
I would thoroughly appreciate an advise or solutions to this problem I am having, Thank you.
It started when I deposited a 4 figure amount, this went through instantly - no checks or hassle whatsoever. I proceeded to play in the live casino and lost the majority of this deposit. But when attempting to withdraw the remainder of this money (still 4 figures although significantly less than deposit) I was required to fill out an 'enhanced due diligence' form. This was filled out and for the next few days various bank statements and ID was requested to a point where it felt I would never be able to verify and this was just the casinos attempts to keep my money from me.
Since this has happened I have submitted a formal complaint to ABC (yet to recieve a reply after 2 weeks) and have also had my ABC account banned so im unable to even log in.
I would thoroughly appreciate an advise or solutions to this problem I am having, Thank you.