All accounts locked at Rival White Labels - no explanation

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
To be honest I didn't think about their data base. However, I don't think RIVAL cares much about the DPA, but I could be wrong.

But again, getting 'real', this is RIVAL we are talking about.. The idea that they are going to adjust or change anything is reaching, imo.

I also think any reputable casino manager would be 'cautious' of any kind of a list from RIVAL and not just take RIVALS word... for anything.

Given some of the "barmy" decisions made by "reputable casino managers" in the past, it seems they would listen to their ASTROLOGERS, let alone Rival, when it comes to kicking out a player.

There have been some truly astonishing misconceptions used as arguments for excluding a player, voiding winnings, or bonus banning. The worrying thing is that some members of igher management seem to BELIEVE this BS, and take some convincing that it is "total bollocks".

I am sure that if Rival contributed a list of "known fraudsters" from it's database to an industry wide database, any casino checking their players against this would believe that if their player turned up as listed, they ARE a fraud, and would be dealt with as such, which usually entails NO RIGHT OF APPEAL against the determination.

Even in THIS case, despite management finding out and admitting this was a mistake, they STILL want rid of this player, and have simply dug up "right to refuse admission", because they STILL don't trust their OWN security team when they admit to it being a mistake.

It is rather like being wrongly accused of being a "kiddie fiddler", you can have charges dropped, get found not-guilty, yet you will NEVER clear your name in the eyes of some, whatever happens. It seems almost the same when casino players are "flagged for fraud", the mud sticks, and can NEVER be completely washed away. This is therefore a VERY SERIOUS accusation to make against a player, more so when this accusation is circulated to OTHER operators, as has been done in this case.

If this case was REALLY resolved, not only would they have admitted the mistake, but they would be welcoming the player back on the SAME terms as existed BEFORE the mistake happened, and all references to this mistaken accusation would have been purged from the system.

It looks to me like they think this player is REALLY a fraud, but now that their evidence has been reviewed, can no longer PROVE it, not even internally. Despite this, they WILL not change their "gut feeling", and they have merely reclassified this player as a "clever fraudster that was too good for us to catch him at it, but we 'just know' he did it, so he remains flagged & banned".
 

petro

Dormant account, per user request
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Nov 28, 2010
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I still think that they locked him out because of bonuses.

Although, I must admit most other casinos just tell the customer that they can still play but not recieve bonuses. So I could be wrong about it being related to bonuses. :confused:

This is a curious topic. I hope KK comes through with his connections at Rival so this case can be closed.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
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Aug 25, 2004
Location
Bexhill on sea, England
This is a curious topic. I hope KK comes through with his connections at Rival so this case can be closed.
I got another e-mail from the Superior rep last night saying it had all been cleared up by Rival HQ.
But he said that before, so I'm not holding my breath.
I'll wait until mclee321 confirms if this is so.

No explanation was given (I didn't really expect one) and all he said was that the player's account at Superior was re-opened; no mention was made about accounts at other Rivals.

KK
 

mclee321

Meister Member
PABaccred
Joined
Jun 13, 2006
Location
Dublin
Hi,

I recieved a responce from Superior, re-opening my account and expaining they could find no faults on my account.

--------------------------------------------------------------------------
Hi Matthew,

Thank you for your patience with this matter.

Your account has been reviewed by Superior's management. It appears that Rival's intra-network security closed your account without notifying us. Here at Superior Casino we try make all our decisions ourselves and this is a rare case in which we were not consulted before an action took place with an account.

With that said, your account will continue to be active at Superior Casino. From our perspective there is no ground for Rival to close your account.

We apologize for the inconvenience and hope you will enjoy our casino once again.

Sincerely,

xxxxxxx xxxxx
Superior Casino Host
------------------------------------------------------------------------

Again, thank you KK for contacting Superior, I would have had no way to get this done otherwise. Spending your own time helping with this was a genuinely nice thing to do. Thanks to Superior for being reasonable and at least checking.

I guess I still have a black mark somewhere though, as Superior will have only changed their records as opposed to the global Rival database (as VWM predicted).

I asked Superior if their findings could be passed back to Rival, but I'm not overly hopefull. In all the time we have seen Rival online, I don't think I've ever even seen a Rival rep, never mind respond to concerns.

This has got to change if they want to continue to grow, and not piss off everyone on the planet.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi,

I recieved a responce from Superior, re-opening my account and expaining they could find no faults on my account.

--------------------------------------------------------------------------
Hi Matthew,

Thank you for your patience with this matter.

Your account has been reviewed by Superior's management. It appears that Rival's intra-network security closed your account without notifying us. Here at Superior Casino we try make all our decisions ourselves and this is a rare case in which we were not consulted before an action took place with an account.

With that said, your account will continue to be active at Superior Casino. From our perspective there is no ground for Rival to close your account.

We apologize for the inconvenience and hope you will enjoy our casino once again.

Sincerely,

xxxxxxx xxxxx
Superior Casino Host
------------------------------------------------------------------------

Again, thank you KK for contacting Superior, I would have had no way to get this done otherwise. Spending your own time helping with this was a genuinely nice thing to do. Thanks to Superior for being reasonable and at least checking.

I guess I still have a black mark somewhere though, as Superior will have only changed their records as opposed to the global Rival database (as VWM predicted).

I asked Superior if their findings could be passed back to Rival, but I'm not overly hopefull. In all the time we have seen Rival online, I don't think I've ever even seen a Rival rep, never mind respond to concerns.

This has got to change if they want to continue to grow, and not piss off everyone on the planet.

This just shows that Rival DESERVE their place in the "not recommended" section of the rogue pit. It seems Rival HQ will make up any excuse to get rid of a player they don't like when there is actually nothing at fault other than Rival wanting rid of them. It seems they don't even care if they have to resort to libel, and keeping false data, as they feel the ends justify the means.

They don't like it when PLAYERS use the same philosophy though, and use whatever means they can get away with to achieve their ends, which for a player is usually winning money from the house.

It also shows that previous promises to "review" the decision were nothing more than a pack of lies, and it was only when KK contacted them that an actual review took place.

BTW, Superior casino are LYING.

Evidence.

Well, right from the start, the story was this:-

I contacted live chat -
--------------------------------------------------------------------------
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 31seconds. An operator will be with you shortly.

You are now chatting with '******'
******: Welcome to casino Live Chat. How may I help you?

mclee321: Hi, my username is xxxxxxx and my e-mail address is [email protected] My superior account (and a few other rival accounts) has been locked out. I was just checking why

******: Your patience is appreciated. I will be with you shortly.

mclee321: Thanks ******

******: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.

mclee321: Its no problem

******: I will be right with you.

******: The accounts have been closed due to charge backs.

mclee321: ******, that can' be right, i only deposit via moneybookers. I've only ever made 1 credit card deposit.

mclee321: And i've certainly never charged back.

******: I'm sorry my mistake the reason the accounts were closed was a decision made by management.

Clearly, Superior KNEW the account was locked, and WHY it was locked.

After several weeks of debate, they come up with this:-


Your account has been reviewed by Superior's management. It appears that Rival's intra-network security closed your account without notifying us. Here at Superior Casino we try make all our decisions ourselves and this is a rare case in which we were not consulted before an action took place with an account.
With that said, your account will continue to be active at Superior Casino. From our perspective there is no ground for Rival to close your account.

We apologize for the inconvenience and hope you will enjoy our casino once again.

What a load of bollocks, just as one would expect from Rival white label casinos.

Not only did they KNOW right from the start, but when Matthew contacted chat, management CONFIRMED the decision made by the Rival system, even though they explained it not as a chargeback, but as a "management decision".

Whilst they may have been persuaded to reverse this decision, there is no way they can claim IGNORANCE what happened in the first place, which they are trying to PRETEND by implying that they "were not notified", and only found out about this "rare case" when KK intervened with one of his contacts.

This is simply "passing the buck", and trying to heap ALL the blame on Rival, whereas the management of Superior clearly WERE "notified" almost as soon as this lockout happened, even if this was only by the initial support incident, and it's reply.

Superior ONLY "did the right thing" because of the continuing pressure and poor PR, and I bet Rival themselves intend doing NOTHING about this incorrect accusation filed on their database unless something FORCES them to.
 

Repro

Dormant account
PABnonaccred
PABnononaccred
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Sep 15, 2010
Location
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Well, at least i know i'll never play Rival...
 

Przecinek

Dormant account
Joined
Dec 17, 2007
Location
Respect-land
Same here ...I haven't played at any rival apart from superior ages ago and I don't think I will.

Anyway, good to know OPs name has been cleared but I wouldn't go back there if I were mclee321 :)

It's a bit like with an apology in court. Victim will always be happy to hear it, but it doesn't make them friends as the damage has already been done.
 
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