Hi there, I think my first thread relating to this was far too complicated and wordy. Recently I've had further information relating to the case too.
Like in the original thread and also in my replies to other topics on the forums I'll explain that I'm registered on GamStop, have changed my bank account to Monzo who block gambling transactions and also attend regular GA meetings. I accept I'm not excluded from blame in this situation, but certainly believe there has been breaches by especially Karamba in this case.
I excluded from BetRegal in October 2018 due to suffering from a gambing addiction and this was implemented across their network. Unfortunately I relapsed at the end of May and signed up for Karamba, there was no checks conducted and I was able to make deposits despite having excluded across the AG Commuincations network. This account was registered on the exact same details as on my BetRegal account.
When contacting Karamba they have constantly avoided replying to the issue, their latest is they need screenshots (they won't tell me of what) and their live chat are saying the matter is closed and they have no further comment. It seems like they are just hoping by ignoring this it'll go away?
I've contacted the Gambling Commission and raised a case with Resolver with all of my evidence, yet Karamba seem to be avoiding any sort of reply to the case on Resolver, I'm not sure if this is to avoid going on the record with such a dismissive response to exclusion policies, but I'm now at a loss as to my next steps.
Cheers
Like in the original thread and also in my replies to other topics on the forums I'll explain that I'm registered on GamStop, have changed my bank account to Monzo who block gambling transactions and also attend regular GA meetings. I accept I'm not excluded from blame in this situation, but certainly believe there has been breaches by especially Karamba in this case.
I excluded from BetRegal in October 2018 due to suffering from a gambing addiction and this was implemented across their network. Unfortunately I relapsed at the end of May and signed up for Karamba, there was no checks conducted and I was able to make deposits despite having excluded across the AG Commuincations network. This account was registered on the exact same details as on my BetRegal account.
When contacting Karamba they have constantly avoided replying to the issue, their latest is they need screenshots (they won't tell me of what) and their live chat are saying the matter is closed and they have no further comment. It seems like they are just hoping by ignoring this it'll go away?
I've contacted the Gambling Commission and raised a case with Resolver with all of my evidence, yet Karamba seem to be avoiding any sort of reply to the case on Resolver, I'm not sure if this is to avoid going on the record with such a dismissive response to exclusion policies, but I'm now at a loss as to my next steps.
Cheers