hi there everyone, Im hoping someone can advise me on what to do next,so here is the problem; On the 30th dec 06 i was playing in a casino [that has a brilliant reputation and has always payed out with no problems] on a certain game called lotsaloot, i hit 3 lotsaloot on the bottom line when they all jumped to 2 bars ,they had time to all stop and then jump, i was gobsmacked ive had the odd reel jump before but not 3 so i got in contact with the casino and told them what had happened,so now after over 3 weeks its still with the software dept who are still looking into it and all i get is "we will get back to you when they get back to us". I have emailed twice a week and always the same, should it take this long? do i leave it longer or what? anyone else had this problem? (3 lotsaloot 2000 3 bars 22.50) ty in advance