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advice needed plz

Discussion in 'Online Casinos' started by deavera, Jan 22, 2007.

    Jan 22, 2007
  1. deavera

    deavera Dormant account

    Occupation:
    cashier
    Location:
    england
    hi there everyone, Im hoping someone can advise me on what to do next,so here is the problem; On the 30th dec 06 i was playing in a casino [that has a brilliant reputation and has always payed out with no problems] on a certain game called lotsaloot, i hit 3 lotsaloot on the bottom line when they all jumped to 2 bars ,they had time to all stop and then jump, i was gobsmacked ive had the odd reel jump before but not 3 so i got in contact with the casino and told them what had happened,so now after over 3 weeks its still with the software dept who are still looking into it and all i get is "we will get back to you when they get back to us". I have emailed twice a week and always the same, should it take this long? do i leave it longer or what? anyone else had this problem? (3 lotsaloot 2000 3 bars 22.50) ty in advance
     
  2. Jan 22, 2007
  3. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Sounds similarish to the Mega Moolah issue. The Microgaming system keeps a backend log of all RNG's generated. My guess is they will consult this and a) agree that your payout was incorrect or b), more likely, explain that there was a difference between the graphic display and the RNG result. They will probably be able to supply a log from the audit trail though to back it up as they do keep these.
     
    1 person likes this.
  4. Jan 22, 2007
  5. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Ouch... Does the casino in question have a rep here? Might be worth a PM to chase it up!

    Microgaming have been very fair in recent months with things like the Mega-Moolah glitch, so I'm sure you'll get a satisfactory response!

    Good luck!
     
    1 person likes this.
  6. Jan 22, 2007
  7. deavera

    deavera Dormant account

    Occupation:
    cashier
    Location:
    england
    so whats my chances of getting the money off them, ive never been in this situation before, does this sort of thing happen then, that a slot machine can stop on a certain win jump onto something else and not register?
     
  8. Jan 22, 2007
  9. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Depends entirely on the result of their investigation.
     
  10. Jan 22, 2007
  11. deavera

    deavera Dormant account

    Occupation:
    cashier
    Location:
    england
    Yes the casino in question is on this site, its the best ive played on sofar just hoping i get a good result, was wondering how long it could take
     
  12. Jan 22, 2007
  13. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    It's not the casino though, its a Microgaming issue.
     
  14. Jan 22, 2007
  15. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Hope it settles in your favor deavera:)
     
  16. Jan 22, 2007
  17. deavera

    deavera Dormant account

    Occupation:
    cashier
    Location:
    england
    yeah so do, i but i doubt it, so thanks everyone for the input and support
    bye for now;)
     
  18. Jan 22, 2007
  19. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Were casino games downloading while you were playing?

    I see similar jumps and heart breakers (saw 2 7's +Cash Crazy multiplier jump and become one 7, a blank, and a bar) when the casino software is updating.
     
    1 person likes this.
  20. Jan 23, 2007
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    That's an extremely good point - and the most likely explanation! :thumbsup:

    I'm sorry deavera, but I think it's extremely unlikely that you will get paid.
    For starters you have absolutely no evidence (unless you were videoing it!).
    I'm 99% sure MG software is fair - better luck in the future!
     

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