actiononline are bouncing me around

[siegfriedB]

I made a withdrawal of 990 euros from actiononline casino on March 18th. It didn't arrive to neteller and I heard nothing from them, so I thought I'd get in touch. I went to their website and read the following:

1) Live Chat: You can contact us from the Casino Lobby where you will find a link to our Live Chat.

Well this just isn't true, there's no link to livechat in the casino lobby, or on their website.

So I thought I'd send them an email, and found the email addresses on the support page on their website. I sent them an email to [email protected]. Two days later it bounced back to me. So then I sent an email to [email protected]. Two days later that bounced back too.

So I thought I'd phone them on the numbers on their website. As I don't live in the USA I couldn't use the toll free number, so I had to dial this:

Countries not listed above please dial 1-632-756-7866 for phone and 1-632-756-7867 for fax . Toll charges apply.

It didn't work. I tried dialing it without the "1" and ended up at a recorded message saying I'd reached actiononlinecasino. It repeated itself three times and hung up on me.

I kept trying over the next few days and finally got through to somebody who told me my withdrawal had been returned to my casino account because I hadn't sent ID documents, and that I should send them to support@ actiononline.com.

No problem, I scanned my ID and sent it to that address. Two days later it bounced back to me. I tried sending from a different email address / domain, 2 days later it bounced back there too.

I phoned today and asked the CS guy, Ryan, to send me an email, which he did, and to stay on the line while I replied to it, attaching my documents. I received his email, clicked on reply and sent my documents back. He said it didn't arrive, although my email program (yahoo) said it had been sent. I'm expecting it to bounce back in a couple of days.

Ryan said I could fax my documents to 1 268 481 2254. I tried, and it rang at their end, but never picked up. I phoned again, and was told their international fax number is 632 756 7867. I have just tried faxing my documents to that number 4 times, and have had two "no reply"s and two "communication error" fax reports back.

It is now six weeks since I made my withdrawal. The current position is that they will not process my withdrawal until they receive my documents, but every email I send is bounced back and their fax machines don't work. (They also advertise a livechat feature that doesn't exist, and you have to be very lucky to get them on the phone, to be told again to send your documents by email or fax ). The result is that I can't get my documents to them (which I see as their fault, how about an email address / fax number that works?), which they are using as a reason not to pay me.

actiononline.com are Playtech, and don't seem to have a rep here. I would be very grateful for any suggestions on how to proceed. If anyone would like to test sending emails to this casino and finds an address that works / doesn't bounce back 2-3 days later I'd be interested in that too. A few more bounces would confirm that it's not just me, but a problem with the casino, because I've never had a problem like this before.

 

[pangloss]

I have suffered from the identical problem. Send in the ID but the email is repeatedly bounced. I strongly suspect that it is a deliberate ploy by the Casino in order not to pay out what is due.

Over a week ago I lodged a complaint with PlayTech direct and was assigned Adam Ehrlich Marketing manager to look after my concerns with ActionOnline.

He promised to contact the Casino but he has yet to get back to me and I am guessing even he is having troubles in making human contact with this organisation.

This tactic of requesting ID and blocking emails is tantamount to "No Pay" and players (and affiliates) should be forewarned.


...

 

[Pinababy69]

What a bloody nightmare. I'm sure I'd have no hair left by now. Hope it gets sorted for both of you.

 

[siegfriedB]

Thanks for the reply pangloss, it's good to have my suspicions confirmed that it's not just me, although I'm sorry you're affected by it too.

I've just complained to Playtech too.

Could everyone who reads this thread try to email actiononline.com at the email addresses on their website? That would be a great experiment if people could find the time. The emails normally look like they've been sent ok, then come bouncing back two days later.

 

[vinylweatherman]

Rubber Ball

Do they bounce due to the address not existing or due to the server blocking them for some reason.

You could try sending them as plain text (the old fashioned way) rather than the more common HTML.

 

[siegfriedB]

This is what I get:

Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[email protected]>:
Connected to 68.77.209.187 but connection died. (#4.4.2)
I'm not going to try again; this message has been in the queue too
long.

I just send a very short text message with documents attached. Emails without documents attached bounce too. Give it a try

And it's not a yahoo thing, it happened when I sent from my own domain too.

 

[Swede]

siegfried,

I managed to get an email through to [email protected], perhaps I can relay yours if you want.

 

[siegfriedB]

Thanks for the offer Swede, I appreciate it, but to be honest I don't think it's an ideal solution - I'd like to be able to send my documents to actiononline directly, and having given them the benefit of the doubt and tried my best for 6 weeks, I think it's time for some kind of response / solution from them.

I tried the fax machine again this morning with no luck, and have just sent my documents to [email protected] again. According to microsoft outlook they were sent no problem, but I've had that before and two days later the email bounced back to me.

Out of interest, when you say you managed to get an email through, do you mean that they sent you a reply acknowledging receipt? Anything less than that doesn't mean the email got through in my experience.

 

[vinylweatherman]

Looks like their server cannot hold a connection. This may mean that some E-mails can get through, but others don't. If your postmaster is not set to notify of a failed delivery you will never know.

They will find it far harder to explain away the problems with their fax machine though, this is down to then choosing not to make it available to receive documents.

I have an account there, but it is very old, and I never managed to cash out. I then heard they might be a bit "rogue", so never bothered looking at them again.

 

[vinylweatherman]

Oh dear!!!

OK, just had a look and I think something's up.


Just look at the "latest promos".

Money Back Monday Terms

To qualify you must deposit a minimum of $100 (60/€60) on any Monday in February 2007.
Play any of our richly detailed authentic games.
Should the dealer get lucky, we'll credit you 10% of your losses back as a Bonus!
In the interest of fair gaming, you must wager your bonus at least thirty (30) times before cashing out.
Bonus elligibilty will be verified by our promotions team and given within 24 hours of time of game session.

Another part of the site shows the list of new player and preferred method promotions for SEPTEMBER


The site also bears a snail mail address, and it might be an idea to write to them sending copies of the documents if you don't get any further with the E-mails and faxes. It might be a risk sending this info abroad, but probably no more so than sending them in an E-mail.

Action Online Services, Inc.
P.O Box W1015
Woods Centre
St. John's, Antigua,
W.I

Casinos whose website promotions do not update are often in a bit of trouble, and no longer actively running promotions. The fact that their "real" address is no more than a PO Box number aint too good either.

Is there a live chat from within the software?

 

[vinylweatherman]

Test

Right,
I've just sent them an E-mail asking if my old account is still active with the Playtech, and what's up with the website dates.

Let's see if it

a) Bounces,

b) doesn't bounce, but gets ignored,

c) They admit they are closed, or closing.

d) They claim all is well, and I should freely deposit

 

[siegfriedB]

I sent an email with ID attached again on Sunday 6th May, once from my yahoo account and also from another email account. 3 days later and it hasn't bounced!

So I just phoned them this morning to ask if they received the emails, and was told "actually we are still waiting for your ID".

 

[gerilege]

Bouncing

I hate to say that, but according to my experience this kind of bouncing is likely intended from the other side.

It doesn't mean any technical problem, others might not experience bouncing, but your emails won't be answered.

 

[AudiManinBoro]

Open a hotmail account and try sending in your documets using that. for some reason a few casinos have problems with yahoo! dont ask me why thye just appear to, but ive never had a problem with emails when using hotmail.

 

[vinylweatherman]

My test has bad results,

No bounce, but no reply either.

This looks like a case of "the lights are on, but nobodys home".

My test was sent from a Virgin Media ISP provided E-mail account, no Yahoo or Hotmail free account.

 

[siegfriedB]

This looks like a case of "the lights are on, but nobodys home".

Actually I think it's more a case of "the lights are off, but somebody is at home" - counting my 990 euros.

 

[vinylweatherman]

Results are in.

My test results are in. E-Mail bounces after exactly 4 days, just as others have reported.
No casino with a shred of honesty would tolerate such a major fault on it's dedicated customer service server. It looks like it is intentional that either this fault has been deliberately set to prevent floods of complaints, or it happened naturally but the casino are in such a deep hole they do not want to fix it right now.
The fact that they are still asking customers to use this address to send documents before they process withdrawals should get them at least into the "not recommended" section. In effect, this is just a stalling tactic. It takes 4 days for the documents to bounce, and probably another couple of 4 day periods before players cotton on that the fault is permanent.
Let us not forget, a 4 day queue means just that, the postmaster program was unable to make a connection for a SOLID 4 DAY PERIOD before giving up and issuing the bounce error. This is no transient server problem, but a prolonged, solid, outage that now seems to have gone on for a while. I would suggest it has gone on since February, the point at which the part of the website containing day by day events which are dated, simply stopped updating.
My E-mail was NOT sent from an "unidentifiable" hotmail of yahoo address, but a fully verifiable ISP provided E-mail account, so should not be suffering the problems that have been put down to known issues with Yahoo and Hotmail accounts.

Here is my version of the bounce message:-


This Message was undeliverable due to the following reason:

Your message was not delivered because the destination computer was
not reachable within the allowed queue period. The amount of time
a message is queued before it is returned depends on local configura-
tion parameters.

Most likely there is a network problem that prevented delivery, but
it is also possible that the computer is turned off, or does not
have a mail system running right now.

Your message was not delivered within 4 days and 0 hours.
Host actiononline.com is not responding.

The following recipients did not receive this message:

<[email protected]>

Please reply to <[email protected]>
if you feel this message to be in error.

 

[pangloss]

Yes and my complaint direct with PlayTech about this circus goes without a substantive response for two weeks.

We have got a PlayTech licensee on the run taking deposits without an intention of ever paying out either winnings or orignal deposits whilst PlayTech look the other way.

I wonder how affiliate payments are faring. I wonder how affiliates can persist in leaving live links to this disgraceful outift and sleep at night.


...

 

[vinylweatherman]

Yes and my complaint direct with PlayTech about this circus goes without a substantive response for two weeks.

We have got a PlayTech licensee on the run taking deposits without an intention of ever paying out either winnings or orignal deposits whilst PlayTech look the other way.

I wonder how affiliate payments are faring. I wonder how affiliates can persist in leaving live links to this disgraceful outift and sleep at night.


...

So long as they get paid, such affiliates will not see this as an issue. Very likely they ARE paying affiliates, otherwise the affiliates WOULD remove the links just as an agrieved player raises a stink with Playtech and the forum.
One only has to see that the "latest promotions" are dated for February last, and September, to know there is a pretty serious problem apart from no CS, perhaps they have had their CS sever reposessed by the bailiffs

 

[siegfriedB]

I complained to playtech last weekend, and received an acknowledgement but have heard nothing since. I included a link to this thread in my complaint and said that clearly others are being affected as well as myself.

I'll give them another few days for a response, then if nothing comes I'll pitch a bitch and see if Bryan is interested.

I don't know if it's relevant, but the last time I spoke to actiononline on the phone, there was an awful lot of laughing going on in the background. Sounded like party time there.

 

[vinylweatherman]

I complained to playtech last weekend, and received an acknowledgement but have heard nothing since. I included a link to this thread in my complaint and said that clearly others are being affected as well as myself.

I'll give them another few days for a response, then if nothing comes I'll pitch a bitch and see if Bryan is interested.

I don't know if it's relevant, but the last time I spoke to actiononline on the phone, there was an awful lot of laughing going on in the background. Sounded like party time there.

Well, if this was the CS, seems they have an awful lot of time to kill, they should therefore be utilising it by getting through player queries, not "larking around" as seems to be the case. They could start by switching on or fixing their main mail servers - this makes it look more like a deliberate action, or inaction, rather than them being the victims themselves of network problems.

This really does look like the proverbial sinking ship, yet the only thing that seems to still work is the deposit taking software. This is so important to Playtech that it is a case of "We'll get back to you", and if anything crooked really HAS been going on, the fact that Playtech sat around and waited, (or looked the other way), is not going to be forgotten by players. If Playtech took this seriously, they would not just ignore the fact that they are not even getting replies themselves, they would "shoot first and get an explanation later", I.e, pull the plug on the casino UNTIL they received a proper reply and resolution plan.

 

[cristra]

one more victim

I have the exact same problem!
My first withdrawal attempt was on March 13th. Since then, failure notices keep coming back from my e-mails sent at:
[email protected],
[email protected],
[email protected],
and [email protected].
I have tried all these addresses in order to send the scanned copy of my ID. I have also tried the fax number... the line was permanently busy for me too. The money (360 EUR) keeps coming back to my account as the documents requested for the first withdrawal are not reaching their destination.
Six weeks ago, I have repeatedly sent a complaint to the

You do not have permission to view link Log in or register now.

, as they are the licensing authority for

You do not have permission to view link Log in or register now.

Mr. Billie Jo Peterson (from the KGC) replied to me more than once saying that he has been in contact with the casino and that he asked for my account details… I believe that in fact he couldn’t reach them too… I have contacted Playtech also… they did nothing about it. I have contacted the

You do not have permission to view link Log in or register now.

, since their link is on AO’s home page… they didn’t bother to answer at all.
And, last but not least, I have sent a PAB about it twice, but with no response from casinomeister.
It is disappointing! I have nobody else to turn to and I think that we are facing a fraud tolerated by the authorities of this industry. It is interesting that their customer support answered my questions regarding the withdrawal procedure which I asked before I finished playing their bonus… that leads me into thinking that they are responsive until you want your money back.

I am still sending complaints to KGC and Playtech hoping that maybe somebody will wake up.

 

[pangloss]

I have nobody else to turn to and I think that we are facing a fraud tolerated by the authorities of this industry......

I am still sending complaints to KGC and Playtech hoping that maybe somebody will wake up.

Thank you for sharing crista. Yes I have the scent of fraud in the nostrils over this one too. Nobody but nobody will do anything or respond in any substantive way to a growing conga line of complainants.

I await PlayTech to communicate with it's Licensee to clarify the circumstances surrounding this inexcusable situation. How is it that PlayTech can not even furnish an explanation as to the status quo of ActionOnline? What are they hiding? Where's the Licensee hiding? We all waiting patiently to hear. How many more months will PlayTech allow a rogue Licensee take deposits without any intention of paying players?

A major SW provider does not know where or how to locate a current deposit taking Licensee. Can you blame the USA kicking these unaccountable organisations from it shores?


...

 

[The Dude]

...last but not least, I have sent a PAB about it twice, but with no response from casinomeister...

I have your PAB from the 26th - unfortunately this came in as soon as I was working on some other projects - and then out of town, but I'm planning to catch up with today. Sorry for the sloooowness, but it'll get done

 

[cristra]

The KGC doesn’t even get my e-mails anymore… they behave exactly like Action Online casino. I’ve tried to contact them 3 times this week, after more than 3 weeks of silence, and the same automatic response comes back:

DELIVERY FAILURE: Maximum forwarding loop count exceeded. Message probably in a forwarding loop. Examine Forwarding Address of intended recipient in Domino Directory.

I’ve e-mailed PlayTech as well, but they don’t want to do anything about it.
Interestingly enough, the e-mails to [email protected] are not bouncing anymore, but no replies are coming back either.

siegfriedB, pangloss ... have you managed to do get something done ?

 

[siegfriedB]

No news here I'm afraid. My last emails to actiononline didn't bounce either, but haven't been replied to, and when I phoned they said they hadn't received anything. I complained to playtech nearly two weeks ago and have heard nothing.

 

[pangloss]

Same here - nothing, zilch, zero, not a whisper. And still affiliates are recommending this casino to play. I think there is a liability here at the affiliate level. Since the affiliate i signed up thru is located within my jurisdiction I am confident I sue the Casino concerned at my local court and join (attach) the affiliate to the action. Even if the offending affiliate is not found to be 100% responsible the Law here would oblige the affiliate to compensate me for 100% of my loss leaving the affiliate to recover the remainder direct from the casino.

A prime example of this wold be the Fortune Lounge situation where no affiliate on planet Earth could claim ignorance.

In this way affiliates would think twice about linking rouge casinos. And no links to rogue casinos would make the world a better place.

I think a test case is on its way.


...

 

[vinylweatherman]

Same here - nothing, zilch, zero, not a whisper. And still affiliates are recommending this casino to play. I think there is a liability here at the affiliate level. Since the affiliate i signed up thru is located within my jurisdiction I am confident I sue the Casino concerned at my local court and join (attach) the affiliate to the action. Even if the offending affiliate is not found to be 100% responsible the Law here would oblige the affiliate to compensate me for 100% of my loss leaving the affiliate to recover the remainder direct from the casino.

A prime example of this wold be the Fortune Lounge situation where no affiliate on planet Earth could claim ignorance.

In this way affiliates would think twice about linking rouge casinos. And no links to rogue casinos would make the world a better place.

I think a test case is on its way.


...

Have you made a formal complaint to the affiliate?

This would strengthen your case, as it would show the court that the affiliate was made aware of the situation, but chose to ignore it and continue to promote the casino. The court's main interest is probably going to be related to the promotion of a casino by an Australian based affiliate to Australian residents whilst said casino is having serious and long standing problems. You should also get a certified screenshot of the website, showing that the regular promotional programme has not been updated since February, another indication that they may have effectively become insolvent.

Any company that trades whilst insolvent is breaking the law, at least here in the UK.
While it might be seen as unfair just to pick on one affiliate among those who still promote the rogues, any court case will make other affiliates think twice about keeping links to operations that are unable to pay out to winning players.

I rather suspect they are hoping enough deposits will come in until they have enough to pay the withdrawals - this is effectively what "trading while technically insolvent" is. If these new deposits result in net winnings, the casino are in an even deeper hole.
While they may come out of hiding and say it was all a silly mistake, I doubt anyone will believe that given the length of time this "fault" with their CS servers has gone on for.

 

[The Dude]

Have you made a formal complaint to the affiliate?...

Feel free to name and shame - no affiliate should be dealing with a casino that is either totally inept or crippled financially.

I'm working on these PABs at the moment.

 

[cristra]

I've informed the webmaster of the site from which I signed-up at Action Online, but I don't think he is to blame. There are a lot of casinos and I don’t think that it is possible to know exactly when one of them becomes rogue. The site contains warnings regarding the casinos listed in the casinomeister’s rogue or not recommended section and I’m sure that after this incident the link to Action Online will disappear.
That reminds me… has anyone been able to log in to the casino’s software recently?

Finally, after the last 4 failure notices from their site, I have received another reply from the KGC (the ones that I think are realy responsible for this mess):

Hello Cristian,

I have been looking into it for you. I'm waiting for the operator to
reply back to me. As soon as I hear something I will let you know. Sorry for
the long wait.

Sincerely,

Kitty Zachary
Administrative Support Clerk
Kahnawake Gaming Commission

It sounds exactly like the other 3 replies I got from them!
I hope that maybe Bryan will manage to get the money out of there…

 

[The Dude]

...I hope that maybe Bryan will manage to get the money out of there

Looks like a folded operation to me. They probably have cleaned out their desks and packed up. I wouldn't count on seeing any money.

Awaiting word from Playtech. By the way, my emails are not bouncing from the casino, so at least they are getting through to somewhere...

 

[cristra]

the e-mails to [email protected] are not bouncing anymore, but no replies are coming back either.

My last emails to actiononline didn't bounce either, but haven't been replied to, and when I phoned they said they hadn't received anything.

As you can see, our e-mails didn't bounce either probably somebody even read them, but Im afraid that he/she didnt have any good news to send back. Although I didnt try it, it looks from what siegfiredB said that their phone operators are still there... maybe this way something can be done.
Ive just noticed on their website, the progressive jackpots are still rising, but every time you refresh, they are updating from the same value! Crooks !

 

[The Dude]

If anyone hasn't PABd yet, they should do so now. I need to present these to Playtech so they can investigate the situation and hopefully get some people paid.

So far I have only Crista's

 

[Pinababy69]

I've informed the webmaster of the site from which I signed-up at Action Online, but I don't think he is to blame.

On this Cristra, I would have to disagree. It is absolutely a webmaster's responsibility (and duty) to keep track of which casinos he is promoting, and if they are reputable. Now unless this just happened out of the blue, then maybe I'd cut him some slack. But there are usually signs that a casino is slipping, and one of them is poor relations with their affiliates.

You say you have contacted him..I would hope he would remove any banners to this casino ASAP, and not send any more unsuspecting players there.

 

[vinylweatherman]

If they have been in dificulties, it has been for some while. The last time the promotions were updated was February, the only thing reported to still be working was making deposits.

It is inexcusable that both Playtech and Kawanake just let this slip due to the fact that they were unable to get a reply from the casino. Not replying to the regulating authority or the software provider should have rung alarm bells earlier, and action should have been swiftly taken to prevent further deposits from being made into accounts.
Both Kawanake and Playtech are quite capable of shutting down the server on at least a temporary basis pending clarification. If the casino was at any time taking further deposits whilst knowing they were insolvent (unable to pay players), they were committing a very serious criminal offence - well, they would be were they in a proper regulatory juristiction, but from past cases it seems Kawanake fall well short of their promise of regulation "modelled on that of the Australian government" (which is the regime that Lasseters operates under).
If the eventual outcome is indeed that players lost money due to the casino having gone bust in Feb/March, Playtech and Kawanake will have lost the trust of some players who were not already disillusioned about these so called "regulatory juristictions". Antigua should take note of this, as they have fought a WTO case against America, and if they get lumped in as just another place for casinos to operate from to avoid proper scrutiny and regulation, they may find their victory overturned on an argument that these small states are not able to provide a proper framework of player protection.

 

[The Dude]

If siegfriedB and pangloss could PAB - that would be great. I'll present these to Playtech and to the KGC - in person if I have to.

To let this linger like this in unnecessary and inexcusable.

 

[cristra]

First of all, thank you Bryan for doing somebody else's job in order to help the players in trouble!

This is the affiliates reply to my request for help (I would like to thank him also although he is a member of this forum, I will not disclose his name, as I dont think that he is to blame for this matter):

They haven't answered my email yet, but I did get them on the phone. My phone call was answered immediately. Unfortunately, they did not give any useful additional information. They recommended faxing the requested documentation to the number listed on the Action Online website, if email is not working. I assume you have already tried this?

I let them know about the thread on Casinomeister. They said they'd pass the information about the thread on to management.


I will send siegfriedB and pangloss private messages letting them know that they should PAB!

 

[siegfriedB]

I have just pitched my bitch. Thanks Bryan and everyone.

 

[The Dude]

Rogued

I have just pitched my bitch. Thanks Bryan and everyone.

And in the meantime - rogued:
https://www.casinomeister.com/online-casinos/reviews/action-online/

 

[siegfriedB]

Thanks, nice to see them where they belong.

Is it acceptable for Playtech to just acknowledge complaints and then do absolutely nothing about it? KGC ditto? Do they not have any responsibility / compensation fund / system in place to look after the players when something like this happens?

Anyway thanks, I appreciate your help.

 

[vinylweatherman]

Thanks, nice to see them where they belong.

Is it acceptable for Playtech to just acknowledge complaints and then do absolutely nothing about it? KGC ditto? Do they not have any responsibility / compensation fund / system in place to look after the players when something like this happens?

Anyway thanks, I appreciate your help.

No, if they did they would take this seriously to prevent a huge compensation liability from building up.
KGC have repeatedly shown themselves to be a weak regulator. They behave more like a landlord collecting rent, and seem only to take action if THEY are likely to be affected, such as turfing out sportbooks that take US wagers to cover theoir own a$$es from UIGEA fallout. They hold the trump card with these errant casinos, the off switch to the electricity supply & internet feed, they could make these casinos jump to attention if they had a mind to.
When they do try to help, they act more like a weak mediator rather than determined regulator. If the casino fails to respond to the KGC letter within the prescribed 14 days, nothing seems to really happen, so this is not a threat to a rogue, but would prompt a reputable casino that values its reputation.
Hopefully, most gambling forums know about the Action Online problem, and few, if any, new deposits are flowing in from these players.

 

[cristra]

If the casino fails to respond to the KGC letter within the prescribed 14 days, nothing seems to really happen...

... true, true !!

Behind Action Online there is a company, and behind that company there are people. Shouldn't KGC and PlayTech know who those people are and how to contact them (besides sending useless e-mails like any player)?
Is it that easy to pull such a scam? I mean... if I wanted to rip people off their money, I would set up an "online casino" powered by PlayTech and licensed by the KGC and it looks like I could get away with it...

To the people at KGC and PlayTech:
Ignorance means complicity !

 

[nektar4d]

simple and true

... true, true !!

Behind Action Online there is a company, and behind that company there are people. Shouldn't KGC and PlayTech know who those people are and how to contact them (besides sending useless e-mails like any player)?
Is it that easy to pull such a scam? I mean... if I wanted to rip people off their money, I would set up an "online casino" powered by PlayTech and licensed by the KGC and it looks like I could get away with it...

To the people at KGC and PlayTech:
Ignorance means complicity !

Well said.
I enjoyed the part "if I wanted to rip people off their money, I would set up an "online casino" powered by PlayTech and licensed by the KGC and it looks like I could get away with it..."
Something tells me that others have already copied this method and are using it...
Xmm, its a big story and probably should get a separate thread.

 

[cristra]

Any news on the Action Online issue? I have just sent what has become now my regular e-mail to PlayTech (still no response from them until now)… Bryan, have you managed to talk with someone from them about this situation? I have almost given up hope that somebody will consider my complaints…

 

[pangloss]

Any news on the Action Online issue? I have just sent what has become now my regular e-mail to PlayTech (still no response from them until now) Bryan, have you managed to talk with someone from them about this situation? I have almost given up hope that somebody will consider my complaints

My friend, Forum buddy and former moderator Spearmaster works for PT and I am pretty sure he is just bursting to help out here.


...

 

[siegfriedB]

It is still possible to download, join up and deposit at actiononline casino. I have just been into my account there, I can see my 990 sitting there and could blow it on the games if I wanted.

Just sorting through my postbox I see that I received the following from Playtech on May 6th:

Hi Siegfried,

Thank you for taking the time to let us know about your difficulties with Action on line casino.

Please rest assured that Ive addressed the issue with the casino and am waiting for an answer from my contacts over there.

As soon as I hear an answer Ill inform you.

Thanks in advance for your patience.

Best Regards,

Adam Ehrlich

Playtech Marketing

Looks like his contacts at the casino haven't got back to him for the last 40 days, so he's had no reason to get back to me. Hang in there Adam, I'm sure they'll be in touch soon, nice to know you're on the case.

 

[siegfriedB]

I have just written to Adam Ehrlich. May as well make it an open letter on this thread, as I'm sure plenty of people are interested in the response, or continued total lack of one.

Adam,

It's been 40 days since your last email. actiononline.com are now rogued at casinomeister.com, after being much discussed in the following thread:

https://www.casinomeister.com/forums/threads/actiononline-are-bouncing-me-around.17688/?posted=1

Given the above, just how seriously do you expect me to take playtech and your commitment to resolving this issue? It is still, today, possible for new players to sign up and deposit at actiononlinecasino, and they will have absolutely no prospect of getting paid. What are you doing about it?

Siegfried

 

[vinylweatherman]

It seems Playtech are not entirely safe to play with, unlike Microgaming who have the capability to shut down the servers of errant casinos, which they did to Sunny Group years ago, forcing them to abandon players and move to another software provider with looser criteria as to what is acceptable.
This has dragged on for months, yet Action Online seem able to continue taking money from players who have not cottoned on to the fact they are effectively bust, and unable to make payments.

Perhaps Action Online are hoping to trade their way out of the problem, risking none of their own money, but only that of the players.
Perhaps Playtech will take notice when the licencing fee goes unpaid, but by then it will be too late for the players, and Playtech will not have lost any "real" money, just failed to make a profit on the software licencing at one of it's many customer casinos.

Microgaming also have a trust fund to pay players of failed operators, AND they are based in the Isle of Man. I expect this would get the attention of the software vendor if Action Online were Microgaming.

 

[The Dude]

I'm back on this now. I will get an answer.

 

[cristra]

I can see my 990 sitting there and could blow it on the games if I wanted.

...same here! My 360 EUR are still waiting for withdrawal. They sent me the usual automatic request for documents yesterday after 2 weeks from my cash-out attempt. Siegfried, at least you are lucky that somebody from PlayTech got back to you... they didn't bother to reply none of my 5 e-mails.