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A little light reading from Silver Oak's T&C's

Discussion in 'Online Casinos' started by anniemac, Feb 6, 2009.

    Feb 6, 2009
  1. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    As most of you know, I am trying to get $75 withdrawal out of Silver Oak. Do I really think I will get paid? Nope. Do they owe me the money? Yep.

    But as I was digging around I came across this in their Terms and Conditions. Item 8 has been discussed here at great length, casinos saying no such database exists and players say yes it does. So here you are in black and white.


    Now I am particularly fond of Item 18. This is probably what they will use to not pay me. Not the fraud part, the other. Sounds like a threat to me.

    However, if I find out that something like this has happened, the SH*T will hit the fan. :mad:
     
    8 people like this.
  2. Feb 6, 2009
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    8 is pretty damning. There is no "we reserve the right" that can be used to argue that they do not actually do this, or that they reserve the right, but only if said database exists. They use the present tense "We contribute to and make use of a shared industry database of promotion abusers". The only thing missing is the identity of this database, and whether it is just shared between casinos in the group, or is a true "central" database where information is passed to third parties.

    18 is illegal in many countries for most instances, as only cases of PROVEN FRAUD can be lodged with reference agencies without open disclosure (which allows players to inspect, and correct, data held about them). If any false data is passed to a central database, the casino group could make themselves liable for damages, although in the case of Virtual this would have to be brought before a Costa Rican judge:D (So they can pretty much get away with this).

    The failure of the industry as a collective body to effectively deal with the rogue elements through existing self regulation is slowly damaging trust in even the reputable brands, where sometimes genuine mistakes, badly handled, make them look like they have joined the ranks of the rogue casinos.
     
    3 people like this.
  4. Feb 6, 2009
  5. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    Quote:
    18. If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.


    annie, i wouldnt lose any sleep over # 18...........i for one would love to see them come on here and explain this, how stupid they must be, i guess they dont have a good lawyer on retainer, as V/W stated its against the law in most countries except good old costa rica, where the judge prolly works part time as a customer service rep at one of those casinos:eek:.......laurie
     
    3 people like this.
  6. Feb 6, 2009
  7. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Lauriejim,

    Not worried even one little bit. Just want others to know what a bunch of widgets these people are. :D
     
  8. Feb 6, 2009
  9. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    Thanks for pointing this out Anniemac.

    I have to say my jaw dropped when I read those terms. Ouch!
     
  10. Feb 7, 2009
  11. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    thanx for th heads up

    you wont catch me playing there , doesent look as if
    there trust worthy :mad:
     
    1 person likes this.
  12. Feb 26, 2009
  13. holligibson

    holligibson Dormant account

    Occupation:
    hospitality
    Location:
    sacramento
    Silver Oak Casino Sucks!!

    1/31/09 i won $500 at Silver Oak Casino with the free $50 promotion, They were issuing me a check. Then on 2/3/09 I saw another free $15 promotion on their website, I applied the code and won another $613.85.
    I went to log into my account and it said to contact customer service.
    I called or customer service, the man i spoke with was very helpful. he said that the casino was holding my money until i made a deposit.... then i would get ALL of the money i had won!!!!!! I said that i would make a deposit, no problem!!!! But i needed my account reopened to do so. He then said to email This email is not visible to you. and they would reopen my account so i could make a deposit and COLLECT MY WINNINGS!!!!
    I did as he instructed to get the following response:
    This is Mike K with Silver Oak Casino. When you are ready to deposit your account will be opened as far as the 500 it was removed please take a look at the casino rules one chip is allowed befor or between deposits.
    I replied:
    so does that mean i only get one of my withdrawls? That I stated in my original email? How much do I need to deposit to get my winnings?
    The casino replied:
    This is Mike K with Silver Oak Casino. The money was voided and removed from the account for not following casino rules.
    I replied:
    What does that mean????
    And I am not getting ANY of the $1113.85 that I WON????
    He (mike k) never answered ANY of my questions!!!
    Is your casino a SCAM???
    I have NO problem reporting you to the Better Business Bureau if I have to!!!
    If your casino doesn't handle this matter accordingly!!!!
    I didnt know i couldn't use the 2nd bonus AFTER I won the 1st bonus and was waiting for my $500.00.
    Why didnt your cashier deny the coupon???????????????????
    The casino replied:
    This is Mike K with Silver Oak Casino. YOUR ACCOUNT WAS CLOSED BECAUSE YOU VIOLATED THE CASINO RULES. PLEASE TAKE A FEW MINUTES AND READ THE RULES ON THE WEB PAGE. THE MONEY IS NOT BEING HELD, IT WAS REMOVED BECAUSE OF THE VIOLATION OF THE RULES. THIS IS THE THIRD EMAIL I HAVE SENT YOU EXPLAINING THE SAME ISSUE. YOU MUST READ AND FOLLOW THE RULES ON THE SITE.
    I replied:
    I am reporting you to the better business bureau and the other appropriate agencies for casino scams and fraud.

    What can I do???
     
  14. Feb 26, 2009
  15. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    holligibson,

    I feel for you. If the free chip you won on was the same one I won on, you can only withdraw $75. I can almost bet that there is a max cashout on the free chip you played with. That is problem 1.

    Problem 2 - Using another free chip without depositing in between. At most of the rogue casinos this is the standard rule. You have to make a deposit between free chips. Once you break the rules, they can void all winnings.

    So, my opinion, for what it's worth, is that you probably won't get anything. They should pay you for the winnings on the first chip - whatever the max cashout is. Winnings on the 2nd chip, you probably will never see, plus I am sure it had a max cashout too.

    When you play with a free chip at these rogue casinos you have to follow their rules to the letter and then be willing to pursue whatever options you have for collection. The only reason I got paid was that I had followed all their rules and then when they drug out payment, I had knowledge of where to post on the internet to get their attention.

    I wish you good luck.
     
    1 person likes this.
  16. Feb 26, 2009
  17. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Not trying to be a smartass or anything but STOP playing with free chips and expect to be paid if you haven't invested anything! Geez...


    .
     
  18. Feb 26, 2009
  19. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    I have NO problem reporting you to the Better Business Bureau if I have to!!!
    If your casino doesn't handle this matter accordingly!!!!


    please for your sake and sanity stay away from the rogue casinos and deposit and play at the good casinos that pay and you wont have to threaten them with the B.B.B lmao........wishing you luck........laurie:)
     
  20. Feb 26, 2009
  21. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Last time I checked, the BBB only covered American companies? :rolleyes:

    Anyways, if you would have read the T&C, the rule about depositing inbetween free chips is clearly stated. For once, the casino is actually following their own rules.
     
    1 person likes this.
  22. Feb 26, 2009
  23. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    these bonuses terms and conditions with the exception of a few = thin ice
    if you hit big
    my self there only a few ill take a bonus from combined with my deposte

    J M O RC
     

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