Originally Posted by clubworld
The setup was that the recipients could redeem the coupon codes in the casino of their choosing however some enterprising individual decided to post the coupon codes on the internet.
As you can imagine we were then inundated with players who were not sent the cards attempting to redeem the free chips on non-depositing accounts, hence the response from our CS to scan the card and send it in.
Tom
Assuming it's too complicated to set up a different code for each player; on the next promo like this why don't you tell everyone their code is totally unique to them only and won't work for anyone else, even if they are actually the same.
It would be lying of course, but only a white lie, and I'm sure any right minded person would understand and forgive you such a harmless transgression!
KK
Or maybe the easier solution would just be for ClubWorld to go ahead and place the free gift money in the players account and in the Christmas Card they send out they could state the fact such as:
Merry Christmas or Happy Holidays from your friends at ClubWorld. You will find a Free $100 Chip already placed in your player account! Just log-in and have fun with it now. Good Luck and Happy Holidays.
Attn ClubWorld, if you guys need any help in the future with these types of promotions then I am simply an email away..
____
____