Help Needed!

[louisebxx]

Good Evening,

I am using my daughter's account as I have just become aware of her compulsive gambling so forgive me if I'm doing anything wrong. I've taken control of all her online accounts and have closed some down. By the looks of things it's been going on a while but has snowballed over the last month. She got a large amount of money over £8k and has gambled it away plus £5k of my money from my PayPal. I was in hospital when she got my details. I explained the situation to Paypal and they refunded some of one casino. I then noticed more but they say that it is not their issue. She also won from a casino and that has paid some of what she's played back. I'm helping her because my daughter does have a history of depression and anxiety including suicide attempts and self harm. She is in treatment now but I have to at least try to find away of getting my money back. I went to GamCare, gambling commission and LGA and have found a part that says about Duty of Care and Customer interaction. It says that if a players account shows signs of problem gambling or strange activity then the casino should act on this. None of the casinos have and the ones I've seen show such activity. IE June - Feb 2014 deposits £435 then 18th March 2014 - 7th April 2014 £4185!!! The others are the same. Can anyone advise?

Thank you in advance
Lew

 

[BMWSTACK]

Obviously a gambling problem along with the anxiety and depression is very serious. Seems like you have that end covered with the treatment.

Lew, I am assuming your the Dad? I see some posts by this to where it was a daughter and mother team posting. www.casinomeister.com/forums/payment-processing-issues/58257-juega-ocho-help.html#post572766 If it is correct and you are the dad it may be both your daughter and wife? Either way it seems like you have a lot of investigating to do.

In terms of getting money back, not sure how that works with paypal, but in general there really needs to be some fraudulent circumstances. The biggest being is how does the casino know its not a case of being a sore loser. How do they know your not involved? Whos names are on Paypal Account? How did she get access to such sensitive info? Has this account been used in the past for deposits? The list goes on and on.

It seems you knew about the big win, did she tell you?

I also just saw you browsing "winning screenshot", of course you have the right to go where you want, but if the scenario is this serious I wouldn't expect you to be viewing screenshots.

Sorry for the skepticism, because a gambling problem is serious, but you can imagine the ways people try to get money back after being sore losers.

 

[gagamel]

If your daughter lost money in CM accredited casinos PM the reps here.
Maybe they can help you, but there is a little bitter aftertaste within your story.

Sorry for saying that and all the best of luck to you and your daughter.

 

[louisebxx]

Obviously a gambling problem along with the anxiety and depression is very serious. Seems like you have that end covered with the treatment.

Lew, I am assuming your the Dad? I see some posts by this to where it was a daughter and mother team posting. www.casinomeister.com/forums/payment-processing-issues/58257-juega-ocho-help.html#post572766 If it is correct and you are the dad it may be both your daughter and wife? Either way it seems like you have a lot of investigating to do.

In terms of getting money back, not sure how that works with paypal, but in general there really needs to be some fraudulent circumstances. The biggest being is how does the casino know its not a case of being a sore loser. How do they know your not involved? Whos names are on Paypal Account? How did she get access to such sensitive info? Has this account been used in the past for deposits? The list goes on and on.

It seems you knew about the big win, did she tell you?

I also just saw you browsing "winning screenshot", of course you have the right to go where you want, but if the scenario is this serious I wouldn't expect you to be viewing screenshots.

Sorry for the skepticism, because a gambling problem is serious, but you can imagine the ways people try to get money back after being sore losers.

Thanks for coming back. I totally understand. I am her Dad. To be honest I'm just getting through her email accounts and the accounts she's got and I was having a nose around at the different posts. I think that would be my daughter as the account I think she means is one that I'm having on going issues with closing Mr Casinos? It seems there's 2 one under my wife and the other is hers. Definitely not my wife as she doesn't even use any of the computers. PayPal has my details, bank, card etc it's also under my email. I've done the disputed transactions and after uphold 20 the others are rejecting because of IPs I think. My daughters lives with us. I was in hospital having brain surgery as I had a stroke caused by a bleed and she got access to my safe which has my wills etc. In hospital there was a risk that I wouldn't come through as I had major heart surgery in Oct My wife must have got her to go into it and she took my details from then. The win I noticed when It went into my account. It was £3K which covered some of my losses but half of that was already lost in deposits from that casino. Paypal also refunded back £1250. I don't believe so. She's never had access to it before and I can't say I have ever notice apart from the last few weeks. I had said to paypal to reverse all transaction from Profitable Play, Mr Green and VCI but they didn't and would only do so for some of Profitable Play I included the winnings just to get it all level. The casino had their money back and I had mine but paypal were at first great but then everything was No even when I tried to refund the winnings I got told no. I found she had spent more on another card of mine so in the end I gave up and put them back to make my account as clear as I can. But still out by £1500 from what I can make out. As I said I was having a nose around and was intrigued. I've been reading so much about the dark side of gambling. Obviously my daughters welfare is my most important thing but as my wife and I are retired we cannot cover her losses.

 

[louisebxx]

If your daughter lost money in CM accredited casinos PM the reps here.
Maybe they can help you, but there is a little bitter aftertaste within your story.

Sorry for saying that and all the best of luck to you and your daughter.

Thank you for replying.

I have been in touch with Mr Green's rep by PM and customer services email. I can fully understand people's caution but apart from trying to explain as best as I can there's not much else I can do. The paypal account has all my details so I be interested to know how it went through. Profitable Play is a bit confusing I've seen loads of sites so I'm not sure which one it is. VCI seems to be victor chandler. I'm able to go through everything as I'm not sure exactly whats what. GamCare helped immensely as did the gambling commission and LGA about the breaches in Duty of Care and in Responsible Gaming but I'm still figuring out the different terms.

 

[dunover]

If this tale is 100% kosher then you have a predicament. Some sites you have both refunded casino cash-outs and they the deposits so that went OK. In order to guarantee ALL of them are returned back to square one you will have to report the matter as a criminal offence as this is fraud and ID theft, even if it is your daughter. They will give you an incident number which will then almost certainly compel the banks/Paypal to cancel transactions.
Now, you reckon after all the cash-outs are refunded back to the casinos and deposits returned you will be out of pocket by £1500 approx. That, considering the turnover she got through is getting away lightly and you are fortunate she found the cash-out button for that 3k.
So, essentially you have a choice. Fund a £1500 loss, or get the matters returned to zero as if it hadn't happened by reporting the offences. Tough one. It seems you have gone as far as you can by the sites' goodwill.

And for the record, no-one in your house associated with this matter will ever gamble again (on most sites) as chargebacks/refunds and dishonesty are logged.

Your call.

 

[louisebxx]

Profitable Play it would seem is Jackpot Joy from on of her posts. Will check that out now.

 

[louisebxx]

If this tale is 100% kosher then you have a predicament. Some sites you have both refunded casino cash-outs and they the deposits so that went OK. In order to guarantee ALL of them are returned back to square one you will have to report the matter as a criminal offence as this is fraud and ID theft, even if it is your daughter. They will give you an incident number which will then almost certainly compel the banks/Paypal to cancel transactions.
Now, you reckon after all the cash-outs are refunded back to the casinos and deposits returned you will be out of pocket by £1500 approx. That, considering the turnover she got through is getting away lightly and you are fortunate she found the cash-out button for that 3k.
So, essentially you have a choice. Fund a £1500 loss, or get the matters returned to zero as if it hadn't happened by reporting the offences. Tough one. It seems you have gone as far as you can by the sites' goodwill.

And for the record, no-one in your house associated with this matter will ever gamble again (on most sites) as chargebacks/refunds and dishonesty are logged.

Your call.

That is what I want all the sites to not allow my daughter or this address to gamble online at all. Neither me or my wife do so it'll help stopping her. I have considered that but I can't do that it would ruin what life after this she has left. My main priority is her getting well again and going down that route I fear will only make the situation 10x worse. I have the figures in from of me and Paypal she had deposited over £5900 in 4 different casinos. She has winnings credited back at £3850. But she has also deposited out a further £750 to another site. Paypal also reversed £1250. They're the figures as it stands. I haven't had any Good Will as it were from any of the sites. Only Paypal have reversed some charges. The Gambling commission LGA did mention about a complaint about breach of regulations to their licensing regulator but I'm going to raise the issue with the casino before I do that. From what I have found casinos do have a duty to act if any abnormal activity occurs and I'm shocked that the paypal transactions were allowed through even with the different details and the fact that its under Mr.

 

[BMWSTACK]

The win I noticed when It went into my account. It was £3K which covered some of my losses but half of that was already lost in deposits from that casino. Paypal also refunded back £1250. .

If they have deposited winning into your account. You really cant expect then to just refund the money. But if thats what you expect, then that casino should also report the fraud and get the winnings back that they credited to your paypal.

I see you mentioning casino regulators and saying that should see abnormalities. Its not the casinos fault. Someone can deposit $10 today and then deposit $4,000 next month. That doesnt mean anything.

The person who is at fault is your daughter and nobody else. You need to hold her responsible and have her pay you back the money. The jails probably wouldnt hold anyone for long on theft of some money, but if they did maybe having her arrested, in jail for a while would have been treatment enough.

So what about her 3rd post, posting on behalf of her mum. There wasnt really a reason for her to start telling tales YET. So was your wife involved? And if not and it was just a tale, how do we know this one isnt the same?

 

[PaaskeDenmark]

Obviously a gambling problem along with the anxiety and depression is very serious. Seems like you have that end covered with the treatment.

Lew, I am assuming your the Dad? I see some posts by this to where it was a daughter and mother team posting. www.casinomeister.com/forums/payment-processing-issues/58257-juega-ocho-help.html#post572766 If it is correct and you are the dad it may be both your daughter and wife? Either way it seems like you have a lot of investigating to do.

In terms of getting money back, not sure how that works with paypal, but in general there really needs to be some fraudulent circumstances. The biggest being is how does the casino know its not a case of being a sore loser. How do they know your not involved? Whos names are on Paypal Account? How did she get access to such sensitive info? Has this account been used in the past for deposits? The list goes on and on.

It seems you knew about the big win, did she tell you?

I also just saw you browsing "winning screenshot", of course you have the right to go where you want, but if the scenario is this serious I wouldn't expect you to be viewing screenshots.

Sorry for the skepticism, because a gambling problem is serious, but you can imagine the ways people try to get money back after being sore losers.

Sorry I might come out as an arsehole now and sorry for this. Maybe call me Nifty(sorry nifty). But I have a feeling this is actually "herself" Posting trying to find a way to get loses back from the Casinos all an act.
I am very sceptical in this, if it is the truth and it is her dad than I am of course very sorry. But I really don't buy this one she has already posted on her mums behalf.

 

[dunover]

That is what I want all the sites to not allow my daughter or this address to gamble online at all. Neither me or my wife do so it'll help stopping her. I have considered that but I can't do that it would ruin what life after this she has left. My main priority is her getting well again and going down that route I fear will only make the situation 10x worse. I have the figures in from of me and Paypal she had deposited over £5900 in 4 different casinos. She has winnings credited back at £3850. But she has also deposited out a further £750 to another site. Paypal also reversed £1250. They're the figures as it stands. I haven't had any Good Will as it were from any of the sites. Only Paypal have reversed some charges. The Gambling commission LGA did mention about a complaint about breach of regulations to their licensing regulator but I'm going to raise the issue with the casino before I do that. From what I have found casinos do have a duty to act if any abnormal activity occurs and I'm shocked that the paypal transactions were allowed through even with the different details and the fact that its under Mr.

I think you need to understand one or two things. If a fraudster has ALL your details, cards, IP/PC, address etc. it almost impossible for even a diligent casino to spot them remotely, especially if the payments come through a trusted 3rd. party like Paypal which has already pre-verified you. Secondly, complaining to the Licensing Authority of the casino is unfortunately pointless unless maybe the UKGC. Go to the Maltese LGA and some others, you may as well talk to the toilet pan.
As for them spotting the increase in stakes you mention, we had a Norwegian chap here recently who managed to spunk $22,000 in one day or so, causing himself a 10-year debt and a lot of soul-searching and pain. It seems his account was spotted and frozen, but only after he'd stopped depositing when the 22k was gone IIRC. If a casino assumed everyone who raised their deposits from the norm was on a gambling bender, then the operations would start to grind to a halt, it would be unworkable. This is why they usually have deposit limits set by the player, which your daughter obviously didn't take advantage of.

 

[PaaskeDenmark]

Have just found interesting info just by using google (is my friend). I will not disclose any sensitive information here. But to me this seems to be her boyfriend posting. It's a shame username louisebxx is quite unique.

 

[paul7388]

Sorry to hear this but I'm surprised if it was her casino accounts that they let her deposit using your paypal account. Anyway don't mean to sound nasty but all this talk about getting the money back etc. Using different organisations is not right. Sorry but casinos aren't at fault for your daughter spending your money its your daughter that is a thief. So either charge her or write the money of you can't have it both ways. I know it sounds bad and your daughter may be depressed but at end of day if this is all true then your daughter stole and gambled your money while you could have been dying. Maybe people will think I'm coldhearted but what your daughter done is indefensible so if you want your money back do what you should have done right away and prosecute her.

 

[louisebxx]

I can see why questions are being asked but there is nothing I can do apart from be honest and clear which I am trying to be. I'm not going to ask the casino that she won as I agree that would not be right. But I did ask paypal to reverse the winnings also which I was told no by paypal and they do cover some losses. From what I can gather about her posts before she had opened 2 accounts one in her name and another in my wife's. I'm not able to answer everything because I don't know the facts 100% I can only go by what I can see. From the casinos point of investigations all it would take it to check the paypal account then you can clearly see who's account it's in. I would expect any casino to take back they're credits from the account the deposit came. The UKGC (Gaming commission I assume) is who pointed the regulations in regards to Duty of Care/Customer interaction and the LGA showed me their codes about deposits and also about wins and losses. That's another thing that most casinos don't have from what my daughter said is reality checks but to be honest I'm not sure what use they are when they're already chasing losses. The way the UKGC told it to me was that it's like a landlord serving an alcoholic. While yes it is the players responsibility it is also the casinos duty to spot and also look out for suspicious activity. The amount of play especially if a high amount should always be questioned and when I mentioned that the PayPal account was in 2 different names they said that should've been checked and verified same from LGA. Going by what the regulators say they do have a responsibility not only that but for the casinos own security to avoid situations like this. Its not difficult to only take payment in the account holders name? I've asked the question about the responsible gaming aspect and was advised to ask for a percentage of deposits back which I've done. I wont go down the route of the police as it would do more harm than good. I would rather her get well and back on her feet than have a criminal record and not able to work. Addiction is an illness and I don't think anyone would do that to their child if in my position. I already know what I can do regarding regulations and such. I can only ask the casinos and take it from there.

 

[The Dude]

My suggestion would be to contact the casinos involved, and to speak with them over the phone. The casinos in question should have policies that can properly deal with this situation and I'm sure they'll do the right thing - or whatever they can do to help. You'll have to bear in mind that they'll approach you with fair bit of skepticism (like our membership here) and investigate this thoroughly since we are taking about a criminal activity (fraud). I'm sorry you have to deal with this mess, but I'm sure everything will turn out alright in the long run.

Most importantly, be a good dad and get your daughter the help she needs, and don't let her think it's the end of the world. I don't want to come across crass or anything, but it's only money -at least you have one another for support.

 

[PaaskeDenmark]

I can see why questions are being asked but there is nothing I can do apart from be honest and clear which I am trying to be. I'm not going to ask the casino that she won as I agree that would not be right. But I did ask paypal to reverse the winnings also which I was told no by paypal and they do cover some losses. From what I can gather about her posts before she had opened 2 accounts one in her name and another in my wife's. I'm not able to answer everything because I don't know the facts 100% I can only go by what I can see. From the casinos point of investigations all it would take it to check the paypal account then you can clearly see who's account it's in. I would expect any casino to take back they're credits from the account the deposit came. The UKGC (Gaming commission I assume) is who pointed the regulations in regards to Duty of Care/Customer interaction and the LGA showed me their codes about deposits and also about wins and losses. That's another thing that most casinos don't have from what my daughter said is reality checks but to be honest I'm not sure what use they are when they're already chasing losses. The way the UKGC told it to me was that it's like a landlord serving an alcoholic. While yes it is the players responsibility it is also the casinos duty to spot and also look out for suspicious activity. The amount of play especially if a high amount should always be questioned and when I mentioned that the PayPal account was in 2 different names they said that should've been checked and verified same from LGA. Going by what the regulators say they do have a responsibility not only that but for the casinos own security to avoid situations like this. Its not difficult to only take payment in the account holders name? I've asked the question about the responsible gaming aspect and was advised to ask for a percentage of deposits back which I've done. I wont go down the route of the police as it would do more harm than good. I would rather her get well and back on her feet than have a criminal record and not able to work. Addiction is an illness and I don't think anyone would do that to their child if in my position. I already know what I can do regarding regulations and such. I can only ask the casinos and take it from there.

Hi Great post by Casinomeister there. I wish you the best for your daugther and will no matter what just apologize for my last post. I have since found my own research wasn't really up to standard and mixed that username up with someone else using the same.

 

[louisebxx]

Have just found interesting info just by using google (is my friend). I will not disclose any sensitive information here. But to me this seems to be her boyfriend posting. It's a shame username louisebxx is quite unique.

Not sure what you are implying by that but I would be interested to know what information. I can assure you I am her father. This maybe a joke or whatever to you all but I can assure you it's not. This is a very serious matter and I am trying to sort it out as best I can. My wife is not involved it is my Daughter who has the problem. As I said I can only contact the casinos and see what they say. If I can't get anywhere then a complaint to the LGA, gaming commission it will be. If she's banned than brilliant. I've already excluded her on the sites I know of. Yes she is in the wrong and I will be dealing with that but what I am failing to see is that a compulsion is that you are unable to stop even if you try. An addiction is an illness and it can make people do things that aren't in their nature. Ive only just come to realise this and to be angry and judgemental does not help an addict it just makes the shame worse. I want to be supportive and help her through this not kick her when she's down. When she's in recovery then we can go through the other aspects but right now I am a father with a sick child. The casinos are in breach of their licensing regulations to allow a transaction from a payment method that is not in the players name.

 

[PaaskeDenmark]

Not sure what you are implying by that but I would be interested to know what information. I can assure you I am her father. This maybe a joke or whatever to you all but I can assure you it's not. This is a very serious matter and I am trying to sort it out as best I can. My wife is not involved it is my Daughter who has the problem. As I said I can only contact the casinos and see what they say. If I can't get anywhere then a complaint to the LGA, gaming commission it will be. If she's banned than brilliant. I've already excluded her on the sites I know of. Yes she is in the wrong and I will be dealing with that but what I am failing to see is that a compulsion is that you are unable to stop even if you try. An addiction is an illness and it can make people do things that aren't in their nature. Ive only just come to realise this and to be angry and judgemental does not help an addict it just makes the shame worse. I want to be supportive and help her through this not kick her when she's down. When she's in recovery then we can go through the other aspects but right now I am a father with a sick child. The casinos are in breach of their licensing regulations to allow a transaction from a payment method that is not in the players name.

Please see post above done before this

 

[louisebxx]

My suggestion would be to contact the casinos involved, and to speak with them over the phone. The casinos in question should have policies that can properly deal with this situation and I'm sure they'll do the right thing - or whatever they can do to help. You'll have to bear in mind that they'll approach you with fair bit of skepticism (like our membership here) and investigate this thoroughly since we are taking about a criminal activity (fraud). I'm sorry you have to deal with this mess, but I'm sure everything will turn out alright in the long run.

Most importantly, be a good dad and get your daughter the help she needs, and don't let her think it's the end of the world. I don't want to come across crass or anything, but it's only money -at least you have one another for support.

Thank you Casinomeister. That's exactly what I've started to do. As I said I understand that and will provide all documents ID anything they ask for. I've only approached Mr Green's Rep as I had already sent an email to their customer services. I am seeing my daughter at her lowest ebb and watched her try to cram pills in her mouth and stopped her in time this is why I do not want to see her ruin her life anymore and get her the full help she needs. A criminal record will damage her so the police for me is not an option. The money is not important but now that she is getting treatment that is unfortunately on my list to sort out even if it means sorting out payment plans for any debts against her. I'm trying to be but it's not easy especially as the trust has completely gone just need to make sure she get well again and can get some life back into her.

 

[louisebxx]

Hi Great post by Casinomeister there. I wish you the best for your daugther and will no matter what just apologize for my last post. I have since found my own research wasn't really up to standard and mixed that username up with someone else using the same.

I had posted before I saw this. Thank you for clearing that up I was wondering if there was anything else I needed to worry about.

 

[PaaskeDenmark]

I had posted before I saw this. Thank you for clearing that up I was wondering if there was anything else I needed to worry about.

Hi no only important thing is to get your daughter well and I wish the best for your family

 

[Jasminebed]

I'm not a lawyer or in the UK.

But if your daughter has not got a criminal record, it's entirely possible that an arrest and a plea bargain could leave her with a conditional discharge, conditions usually being attending therapy and making restitution.

Sometimes by bailing our children out we enable their addictions.

Since your and your wife are retired, I'm assuming your daughter is no longer a little girl.

There are literally thousands of online casinos. Many won't block a player who hasn't got an account.

There's a fruit machine or a betting shop on every corner.

Consult a solicitor, they would best be able to advise you on the mostly likely outcome.

I am not without sympathy for you and your daughter. She's sunk pretty low at this point, I hope she gets the help she needs.

 

[Nifty29]

Not sure what you are implying by that but I would be interested to know what information. I can assure you I am her father. This maybe a joke or whatever to you all but I can assure you it's not. This is a very serious matter and I am trying to sort it out as best I can. My wife is not involved it is my Daughter who has the problem. As I said I can only contact the casinos and see what they say. If I can't get anywhere then a complaint to the LGA, gaming commission it will be. If she's banned than brilliant. I've already excluded her on the sites I know of. Yes she is in the wrong and I will be dealing with that but what I am failing to see is that a compulsion is that you are unable to stop even if you try. An addiction is an illness and it can make people do things that aren't in their nature. Ive only just come to realise this and to be angry and judgemental does not help an addict it just makes the shame worse. I want to be supportive and help her through this not kick her when she's down. When she's in recovery then we can go through the other aspects but right now I am a father with a sick child. The casinos are in breach of their licensing regulations to allow a transaction from a payment method that is not in the players name.

So your daughter guessed your PayPal password then?

If you gave it to them, then you authorized them to use your account, and whatever they do with it is your responsibility.

I get you've incurred a financial loss, but the party at fault is your daughter not anyone else. The sooner you accept this,and forget about pointing the finger at the casino who took the bets in good faith, the better for all involved.

 

[anniemac]

I can't use Paypal, being in the US, so here's my question. Can you use Paypal for gaming like you do for Ebay etc? Is that the way that your daughter was able to use your Paypal account without verification?

In the US, we have to send in everything but a blood sample for DNA before we can use any option for depositing so I just wanted to clear it up in my mind.

I know my SO's Paypal info, credit cards, bank acct. etc. but that doesn't mean I can use them without his knowledge.

As I found out from my ID theft, just a small amount of information can go a long way toward theft and fraud.

Now, all this being said, if you don't plan on pursuing this legally against your daughter, you would probably be better off saying "Lesson learned" and focusing on getting help for your daughter. It really sucks that you are out money and I hope all works out for your daughter and your family.

 

[Dinahnana]

I agree with the rest. The money lost should be put down to lessons learned. The responsibility lies not with the casinos but with your daughter. You can take comfort in the knowledge that she will be blacklisted in the online casino world from now on so that should help her in the future in case of a relapse. What is most important is that she gets better. I have seen addictions destroy people so I know how pervasive they can be so treatment is the best place for her. Good luck and wishing you and your family a brighter future

 

[chayton]

Are you saying that she opened the casino accounts in your name and funded them from your account?

Because it seems extremely unlikely that anyone would be able to open a casino account in their OWN name and use an account that's NOT in their own name to fund it. Trying that at ANY casino is a surefire way to get your account locked until it's cleared up. Most of them ask for documents on withdrawals and sometimes even on deposits.

 

[KasinoKing]

I can't use Paypal, being in the US, so here's my question. Can you use Paypal for gaming like you do for Ebay etc? Is that the way that your daughter was able to use your Paypal account without verification?

There are a relatively small number of casinos who do accept PayPal from players in the UK.
This girl/woman must have actively sought them out as I think it unlikely the casinos she chose to play at just happened to take PayPal by chance.

I am in agreement with most other members here - I know £1,500 IS a lot of money to some people, but nothing is as important as family.
The Dad should just forget about pursuing the casinos/PayPal for a refund and concentrate on the only thing which REALLY matters - the well-being of his daughter.

KK

 

[paul7388]

Maybe I have missed something or I'm just daft . But from all your posts the one thing that remains the same is that you are certain you want no police involvement. Okay if everything is true I can sort of understand why but you are still trying to get your money back. Can you not understand that if you keep chasing casinos and gambling authorities over this money and you keep telling them what your daughter has done what will happen. Obviously the police will get involved and I'm surprised they aren't already as if this is all true and you are openly telling casinos your daughter has stole your details and money then they would automatically get security looking into it and involve police as would paypal. Sorry but fact you say noone is returning money and that's it doesn't sound right as you are telling them your moneys been stole so that would be took very serious.

 

[louisebxx]

Are you saying that she opened the casino accounts in your name and funded them from your account?

Because it seems extremely unlikely that anyone would be able to open a casino account in their OWN name and use an account that's NOT in their own name to fund it. Trying that at ANY casino is a surefire way to get your account locked until it's cleared up. Most of them ask for documents on withdrawals and sometimes even on deposits.

That's exactly what she did. That's what I can't work out Paypal has all my details bank, card, name Evan email and yet it was allowed. I have everything documented to send to any of the casinos that ask that show the different account details. It's one of the questions I want answered.

 

[louisebxx]

I didn't think of that to be honest. Now that she's in treatment I was thinking to move on to the task of getting back my money. I have already emailed the casino but maybe it's not worth it and take it as a lessoned learned. Do still want to know why and how it went through and see what they say. Perhaps I've made the situation worse. Never been in this before it shards to know what the best action is.

Thanks for everyone's replies.

 

[paul7388]

Was not meaning to sound nasty as if its all true then you need to put daughter first. Just needed to point out that sooner or later there will be police involvement as you are telling casinos your daughter stole from you so the casinos will have no choice but to investigate a serious offence like fraud. Its a shame but unless you want your daughter investigated you have no choice but to write of the money and let it go. Feel bad for you but think about it fraud is serious so for you to get refunded the casinos will want something done or else every gambler would lose and say my son stole my details can I get my money back. I would also be careful as paypal takes fraud serious and if they have already returned money I'm surprised its not getting investigated.

 

[louisebxx]

Paypal said its a civil matter and the refunds given were a mistake but they will honour them. But knowing paypal they're useless. I used eBay and paypal to sell junk I had around the house and on 3 occasions even when I had a signature for delivery the buyer claimed back. I stopped because in the end I lost money and for an item worth a few quid it wasn't worth it. I'm going to see what the casino say the emails been sent a few days before. I know that ultimately it's my daughter who is in the wrong but I do what to point out even after I have excluded her from the sites she's getting emails through claim this claim that. After going through the internet on gambling addiction there is an artical that is calling for more regulations to protect those most at risk which I think is a great idea. My daughter has a GA meeting with family and I will be going. I'll ask the councilor about responsibility of the gaming industry and experiences. I do think that it needs tightening not only for vulnerable but also for the casinos themselves. How many losses without fraud are charged back. To use a payment method not in the players should've been flagged up and not allowed or account locked and so on.

 

[Nifty29]

I didn't think of that to be honest. Now that she's in treatment I was thinking to move on to the task of getting back my money. I have already emailed the casino but maybe it's not worth it and take it as a lessoned learned. Do still want to know why and how it went through and see what they say. Perhaps I've made the situation worse. Never been in this before it shards to know what the best action is.

Thanks for everyone's replies.

You're either not listening, or just ignoring the vast majority of advice given to you (at YOUR request may I add).

It is your DAUGHTER'S fault. Not PayPal. Not the casino. Not Vladimir Putin. Just her.....although....


....you didn't answer my initial question. Did you give her your PayPal password? Just a simple yes or no will suffice. You see, if the answer is "yes", then you are equally responsible as you gave her unrestricted access to your Paypal account and hence all the deposits are valid and therefor lost and non-recoverable, OR if the answer is "no" then your daughter (I'm sorry to say) is a criminal who has committed several fraud offences. Now here's the kicker.....if you aren't prepared to have your daughtr charged with fraud and theft, then I don't see why any entity should refund you any money. Either you absorb the loss and focus on your daughter's recovery, OR you file charges and send the other parties the proof that she has been convicted, and then I would agree you may have a case to ask for refunds.

So. Did you EVER give her your password? (and I mean EVER)

IMO, regardless of the outcome, it is HER you should be asking for a "refund". In fact, making her pay back every cent plus interest will actually HELP her recover as it brings back reality and helps her make amends.

I don't mean to sound unsympathetic, but it just seems it's all about the money with you from the start. Plus, I've seen so many "someone else used my card/account/etc" scams I could write a book. I'm not 100% convinced, but if things are as you say, then IMO you're going about it all the wrong way, and in the wrong order.

 

[louisebxx]

You're either not listening, or just ignoring the vast majority of advice given to you (at YOUR request may I add).

It is your DAUGHTER'S fault. Not PayPal. Not the casino. Not Vladimir Putin. Just her.....although....


....you didn't answer my initial question. Did you give her your PayPal password? Just a simple yes or no will suffice. You see, if the answer is "yes", then you are equally responsible as you gave her unrestricted access to your Paypal account and hence all the deposits are valid and therefor lost and non-recoverable, OR if the answer is "no" then your daughter (I'm sorry to say) is a criminal who has committed several fraud offences. Now here's the kicker.....if you aren't prepared to have your daughtr charged with fraud and theft, then I don't see why any entity should refund you any money. Either you absorb the loss and focus on your daughter's recovery, OR you file charges and send the other parties the proof that she has been convicted, and then I would agree you may have a case to ask for refunds.

So. Did you EVER give her your password? (and I mean EVER)

IMO, regardless of the outcome, it is HER you should be asking for a "refund". In fact, making her pay back every cent plus interest will actually HELP her recover as it brings back reality and helps her make amends.

I don't mean to sound unsympathetic, but it just seems it's all about the money with you from the start. Plus, I've seen so many "someone else used my card/account/etc" scams I could write a book. I'm not 100% convinced, but if things are as you say, then IMO you're going about it all the wrong way, and in the wrong order.

Sorry I had already said how in my reply earlier. No I was in hospital and my wife who has access to my safe had to check my wills insurance etc as I was having surgery for a brain bleed caused by a stroke. Either she asked her to get something down or it was when she was looking over everything. Before writing this post I had contacted the casinos so what I am doing is going to see what they say. It's not all about the money. I want to know why because yes my daughter is at fault but from what I have seen and read over the last week the casinos are doing little in the way of stopping it and by allowing they do need to accept a small amount of accountability. I don't know how to approach this and I'm not going to pretend I do. I admit I've gone the wrong way about it and highlighted it but I cant take that back. From what I've found out gambling addiction and suicide often go hand in hand and after what I witnessed I don't want to add to the shame and the guilt and push her further. This has put my wife and I in financial hardship and I have just jumped in with both feet hoping to get a refund stupidity I know but forethought is a wonderful thing and I just don't know how to balance the two without causing more pressure. Stress of my illness and depression led to this in the first place and when a weakness is there already often it escalates which it has. My family is the most important and losing my daughter through suicide would distroy us. She can see what she has caused everyday and she will be making amends. I cant undo what I've done so as I've said before I'll wait to see what they say.

I am sure you can and I can see why but opening up about this has not been easy and has left me and my family open to ridicule and comments which I understand is part and parcle of putting it on a forum. My attitude was much the same at first which I am embarrassed about but more I look into addiction the I know that it's not my daughter who has done this its her illness. She couldn't stop which I found hard to fathom but now I know its true and very much like OCD. She had deminished responsibility because of the mental aspect.

 

[chuchu59]

Good Evening,

I am using my daughter's account as I have just become aware of her compulsive gambling so forgive me if I'm doing anything wrong. I've taken control of all her online accounts and have closed some down. By the looks of things it's been going on a while but has snowballed over the last month. She got a large amount of money over £8k and has gambled it away plus £5k of my money from my PayPal. I was in hospital when she got my details. I explained the situation to Paypal and they refunded some of one casino. I then noticed more but they say that it is not their issue. She also won from a casino and that has paid some of what she's played back. I'm helping her because my daughter does have a history of depression and anxiety including suicide attempts and self harm. She is in treatment now but I have to at least try to find away of getting my money back. I went to GamCare, gambling commission and LGA and have found a part that says about Duty of Care and Customer interaction. It says that if a players account shows signs of problem gambling or strange activity then the casino should act on this. None of the casinos have and the ones I've seen show such activity. IE June - Feb 2014 deposits £435 then 18th March 2014 - 7th April 2014 £4185!!! The others are the same. Can anyone advise?

Thank you in advance
Lew

This is really a mess and I am sorry if I sound harsh. Your daughter got hold of some of your funds whilst you had a stroke whereas now you are using your daughter's account. How old is your daughter btw? Just from a few facts that you posted there are not sure signs of compulsive gambling so its not easy to get back your deposits from the casinos. Incidentally, can you list the casinos that your daughter played at? As others have said, there are active casino reps in this forum and they just might be able to help out.

 

[chuchu59]

That's exactly what she did. That's what I can't work out Paypal has all my details bank, card, name Evan email and yet it was allowed. I have everything documented to send to any of the casinos that ask that show the different account details. It's one of the questions I want answered.

Paypal and the casinos can argue that it was actually your goodself that opened and funded the accounts. After incurring losses, you shifted responsibility to your daughter using compulsive gambling as an excuse. I am not saying my guess is true but that's what others can argue about.

Sometimes you have to tell yourself. 'Too bad! You need to get over it. The money is well and truly gone.

 

[dunover]

Sorry, but my BS-detector is smoking here.........

Right, your 'wife' clearly gambles and is clearly not the only one to have access to the CM account you're using, as is confirmed in the posts below. Whoever is gambling in your house is experienced - at least 20 sites worth of experience.
You also state that your £1500-ish deficit is resulting in financial hardship. Now, Paypal funds like that are usually funded via direct bank transfer (which means the £1500 was already there in cash anyway unless you had a very big overdraft facility) OR credit card. If the debt is on credit card, at 1/33 per month (yes it will take a while to pay back at minimum payment) is a mere £45 per month, which unless you were in the workhouse would be affordable, and if it weren't the CC company would let you make lower payments.

There is clearly family access on your PC to all passwords and/or e-mail accounts which can be used to retrieve those passwords. If you have antivirus like Norton with a facility that autofills encrypted passwords then knowing them may not be necessary anyway.

I think there was gambling going on regularly for sub £100 deposits in your household by at least 2 of the 3 of you, again read the posts your account has made here previously.

I think somebody went 'on tilt' for a short period, and now that person is very upset and full of gambler's remorse, and you are trying ex post facto to retrieve the net losses on behalf of the person (whoever it is) responsible.

Sorry, but I think the previous use of 'your' CM account needs some explaining, and can only reasonably lead to the conclusion I have come to.

According to this she was using Moneybookers (Skrill) before:

https://www.casinomeister.com/forums/threads/hi-all.58255/


Depsite your 'wife' being the innocent party here and it all being down to your 'daughter' we have this posted:

https://www.casinomeister.com/forums/threads/58257/


"Juega Ocho - HELP!
Hi everyone!
This is posted on behalf on my mum

I played at Juega Ocho for the last 2days. Started with a 5euro bonus. I won 600euros and then deposited 25euros and received a match bonus. I carried on playing and finally last night withdrew 401euros. Now I spoke to customer support and asked if I have an issue with my withdrawal and was told no i had met all requirements. I have since received an email stating that There was a 50euro max payout on the 5 bonus thats all they will pay. Or they can put it back into my account but whatever I win they will take 551 from because My balance was 600euro at the time of my deposit. I dont think this is right. Please can someone help!
Thanks
Louise and carole"

And she's a very experienced player by the sound of it:

https://www.casinomeister.com/forums/threads/58257/

"Thanks for the reply, We ended up playing on. The annoying thing is that İ got up to 1000euros twice and thinking that i was able to withdraw it all carried on playing because İ was enjoying yhe games. İ play at around 20casinos plus and have never had any issues. İ always read the T&Cs but as u said they dont read easy! They should be looked into more carefully because if İ can get confused then an new gamers will. x"

A VIP? Usually a good amount of play and depositing needed:

https://www.casinomeister.com/forums/threads/jackpot-joy-vip.61586/

Hi Everyone,

"I've been sent an email from jackpot joy saying that I'm now a VIP member is anyone else one? There's not really a lot online and just wandered if its as good as they make it out to be? thanks xx"


Mmmmmmmm.........

 

[louisebxx]

This is really a mess and I am sorry if I sound harsh. Your daughter got hold of some of your funds whilst you had a stroke whereas now you are using your daughter's account. How old is your daughter btw? Just from a few facts that you posted there are not sure signs of compulsive gambling so its not easy to get back your deposits from the casinos. Incidentally, can you list the casinos that your daughter played at? As others have said, there are active casino reps in this forum and they just might be able to help out.

The behaviours she is displaying are suggesting Compulsive Gambling. She has been given a test from GA and they have confirmed with her score she is at the worst end of the scale and to find the root cause will take time but as long as it get her well. She's 30 but lives at home due to her mental state and also other heath issues. There are 2 main casino that I have already contacted. Mr Green and the rep has responded. The other is VCI BetVictor. Most of the casinos will not speak to me because it is not my account which is surprising because of the payments. I think I let the letters do their job but wont pursue anything else. I don't want to take any focus on my daughters recovery because if she doesn't get help it will only escalate.

Paypal and the casinos can argue that fact but the facts speak for themselves in that the accounts are held by different people and also previous payment method was in her name. My Paypal history can show that as can hers. I also have hospital records to show the dates I was in hospital. For anyone to use their child as an excuse is totally sickening and out of all the harsh comments made that is very insulting. I can imagine that given the nature of addiction parents have done that but the thought of it makes me sick.

I am shocked that you as an addict are able to say that in your other post as you should know that it effects everyone in the immediate family. I can't stop what I have unfortunately already started in regards to contacting the casinos, paypal and the regulators. I thought I was doing the right thing after first making sure my daughter was helped then sorting out the financial side. Admittedly that was probably not the best thing to do. But I do still believe after researching that the casinos are accountable in a small way. Like for instance the fact that none will discuss the account because I am not the account holder. I explained why that's not possible and to me after I have explained to still ask for the account holder in my eyes in not helpful. I even have a signed letter to say I can deal with the accounts as advised by GC.

 

[rshkrn]

can you disclose how old your daughter is? Just wondering why this behavior went unnoticed so long.....

 

[dunover]

can you disclose how old your daughter is? Just wondering why this behavior went unnoticed so long.....

Yes, me too, since she's clearly spent hundreds of hours over several months playing at 'over 20 casinos'......
If he's using her account, according to the info held she is over 30........

 

[louisebxx]

Sorry, but my BS-detector is smoking here.........

Right, your 'wife' clearly gambles

My wife does not gamble

and is clearly not the only one to have access to the CM account you're using, as is confirmed in the posts below How is that indicated I took over all aspects of her internet accounts. . Whoever is gambling in your house is experienced - at least 20 sites worth of experience. My daughter first started playing when she was 18 but we never thought It would get this far
You also state that your £1500-ish deficit is resulting in financial hardship. Now, Paypal funds like that are usually funded via direct bank transfer (which means the £1500 was already there in cash anyway unless you had a very big overdraft facility) OR credit card. If the debt is on credit card, at 1/33 per month (yes it will take a while to pay back at minimum payment) is a mere £45 per month, which unless you were in the workhouse would be affordable, and if it weren't the CC company would let you make lower payments. This was at the beginning of the month before mortgage payments, utilities, Council Tax and so on I was overdrawn by £2500 then payments from winnings were put into cover that I am guessing that because the card declined some where taken by bank transfer. I have no overdraft and the rest were by credit card. Paypal is now in a negative balance. I have around

There is clearly family access on your PC to all passwords and/or e-mail accounts which can be used to retrieve those passwords. If you have antivirus like Norton with a facility that autofills encrypted passwords then knowing them may not be necessary anyway. I have said that and most families do but we have 2 accounts mine and my daughters. I do not save passwords purely because of security and that it is a shared computer. We have windows antivirus and do not use others

I think there was gambling going on regularly for sub £100 deposits in your household by at least 2 of the 3 of you, again read the posts your account has made here previously. Not sure how you come to this conclusion

I think somebody went 'on tilt' for a short period, and now that person is very upset and full of gambler's remorse, and you are trying ex post facto to retrieve the net losses on behalf of the person (whoever it is) responsible. My daughter did. I take it you have not read any of this post as I have said that I made a mistake in contacting the casinos. My daughter used this account previously

Sorry, but I think the previous use of 'your' CM account needs some explaining, and can only reasonably lead to the conclusion I have come to. I cannot control past postings of my daughters and can only give facts as I know them.

According to this she was using Moneybookers (Skrill) before: Yes I have seen the MB account but there actually was no activity and it was never used from what I can tell

https://www.casinomeister.com/forums/threads/hi-all.58255/


Depsite your 'wife' being the innocent party here and it all being down to your 'daughter' we have this posted:

https://www.casinomeister.com/forums/threads/58257/


"Juega Ocho - HELP!
Hi everyone!
This is posted on behalf on my mum

I played at Juega Ocho for the last 2days. Started with a 5euro bonus. I won 600euros and then deposited 25euros and received a match bonus. I carried on playing and finally last night withdrew 401euros. Now I spoke to customer support and asked if I have an issue with my withdrawal and was told no i had met all requirements. I have since received an email stating that There was a 50euro max payout on the 5 bonus thats all they will pay. Or they can put it back into my account but whatever I win they will take 551 from because My balance was 600euro at the time of my deposit. I dont think this is right. Please can someone help!
Thanks
Louise and carole"

This was my daughter not my wife as I have said I can tell you that my wife had no knowledge of the below.

And she's a very experienced player by the sound of it:Yes as I explained and from what I can gather

https://www.casinomeister.com/forums/threads/58257/

"Thanks for the reply, We ended up playing on. The annoying thing is that İ got up to 1000euros twice and thinking that i was able to withdraw it all carried on playing because İ was enjoying yhe games. İ play at around 20casinos plus and have never had any issues. İ always read the T&Cs but as u said they dont read easy! They should be looked into more carefully because if İ can get confused then an new gamers will. x" Any player would read the terms and conditions and from that I can see that looking into it is clear that she was referring to herself as the player!

A VIP? Usually a good amount of play and depositing needed: As per my post she had just got a large sum of money not through gambling 8K and this was all gambled plus another 2K

https://www.casinomeister.com/forums/threads/jackpot-joy-vip.61586/

Hi Everyone,

"I've been sent an email from jackpot joy saying that I'm now a VIP member is anyone else one? There's not really a lot online and just wandered if its as good as they make it out to be? thanks xx"

This is correct and I this is the profitable play I referred to. I think after the amount she has player it would be fair to say that she had got to VIP status and she wanted to know what that meant.


Mmmmmmmm.........

I think you are playing detective when there is clearly no reason to and are looking to discredit what I have said and are picking things from pasts posts most of which I have explained in my above posts. As I have said over and over and now feels like I am going around in circles because of people inability to read.

 

[louisebxx]

can you disclose how old your daughter is? Just wondering why this behavior went unnoticed so long.....

She is 30 years old. She started playing when she was 18. But we never realised the extent of her gambling until this. Having a large amount of money can often snowball a problem. After losing the money she had (£8k + £2K over) she was desperate to recoup her losses hence the use of mine.

 

[chuchu59]

If the daughter has a paypal account herself wouldn't she first transfer funds from the OP's paypal account to her own and then deposit. That way, she would have no problems cashing out.The fact that the daughter used the father's paypal account to deposit is baffling. If I were the casino, I would simply say the father was gambling himself and used his daughter's name to open an account to escape detection. The father may have been blacklisted or something like that. Simply put, there remains big question marks.

 

[louisebxx]

I am sorry but I feel I am now going in circles. I have answered the questions put to me or at least tried to. Of course she was gambling that's where most addictions start!


I will not be commenting anymore or replying as I feel it is getting to be a personal attack on me and my family.

 

[louisebxx]

If the daughter has a paypal account herself wouldn't she first transfer funds from the OP's paypal account to her own and then deposit. That way, she would have no problems cashing out.The fact that the daughter used the father's paypal account to deposit is baffling. If I were the casino, I would simply say the father was gambling himself and used his daughter's name to open an account to escape detection. The father may have been blacklisted or something like that. Simply put, there remains big question marks.

No I am not black listed and she does have one and had done that that but then she used my paypal directly to deposit and I don't know why. There are question marks but only in what my daughter was thinking that I cannot answer.

 

[Slotster!]

I think you are playing detective when there is clearly no reason to and are looking to discredit what I have said and are picking things from pasts posts most of which I have explained in my above posts. As I have said over and over and now feels like I am going around in circles because of people inability to read.

Well, you really don't have to do that if you don't want to.

There is some good advice in this thread that you can choose to take on board or otherwise. Were I in your apparent tragic situation for all sorts of reasons - the last thing I'd be worried about is justifying myself here.

 

[dunover]

I think you are playing detective when there is clearly no reason to and are looking to discredit what I have said and are picking things from pasts posts most of which I have explained in my above posts. As I have said over and over and now feels like I am going around in circles because of people inability to read.

I have read - and read very comprehensively hence my questions. According to the posts on your CM account, your daughter was asking on behalf of her mum, hence the reasonable assumption that her mum was gambling. In other posts she made she asked on her OWN behalf without mentioning her mum, so for a one-off post made before this issue came to light, for the hell of it she's just added 'on behalf of my mum'? Doesn't make sense. Someone is lying.

You also haven't listened to our advice that I posted right at the start and was endorsed by others: REPORT THE MATTER AS AN OFFENCE! This won't mean she'll get charged (due to the mitigation) and you won't testify if they did, but you'll have a crime/incident number to help you retrieve these monies that you seem so determined to have back. She'll at worst get cautioned which won't affect employment as not disclosable for 95% of positions. Now with the severe OCD/depression is she actually in the jobs market anyway??

If we are going round in circles it is because YOU have an inability to summarize and digest the advice of several members with thousands of posts and much experience.

1. Report the matter if the cash is so important to you. You'll get it back and your daughter would be extremely unlikely to get other than a caution, if that. Plus it will bring her back to the real world.

2. READ her previous posts, and don't contradict the information they contain in places.

3. It is NOT Paypal's, Skrill's, Jackpot Joy's or the bank's fault. It is hers, and as the gambling was going on for a long time prior to this and you knew she had mental health issues, yours for not monitoring it (if you knew) or not noticing it if you didn't.

4. The sites had deposit limit facilities which weren't presumably used, so going to the UKGC will be fruitless, and overseas ones wouldn't give a toss anyway.

5. WE cannot help you, and have already pointed you in the directions of the various casino reps who MAY be able to.

This thread has stalled unless you change tack.

 

[louisebxx]

Thanks to those who have been helpful or at least have made me rethink my situation.

To the others who have taken on role of Judge Jury and Executioner. I really hope you never find yourself in my daughters and my families situation as it would seem many do start as entertainment but it can soon spiral and turn lives upside down. Anyone from all walks of life can fall and it is not helpful or constructive to kick someone when down as it has taken a lot of courage to admit there is a problem or like me that their family member has a problem. These people are the reason addicts do not seek the help needed because of exactly the attitudes I have witness.

If anyone is reading this and does need help there are services online and will talk through your options and help available in a non judgmental and considerate way.

Goodbye

 

[louisebxx]

I have read - and read very comprehensively hence my questions. According to the posts on your CM account, your daughter was asking on behalf of her mum, hence the reasonable assumption that her mum was gambling. In other posts she made she asked on her OWN behalf without mentioning her mum, so for a one-off post made before this issue came to light, for the hell of it she's just added 'on behalf of my mum'? Doesn't make sense. Someone is lying. My Daughter has been lying there are 2 accounts with the casino Mr Casinos and the one she was referring she put it under my wifes name I can only think because of a bonus. This is why she has put that its on her mums behalf. It does not take a lot to work that out

You also haven't listened to our advice that I posted right at the start and was endorsed by others: REPORT THE MATTER AS AN OFFENCE! This won't mean she'll get charged (due to the mitigation) and you won't testify if they did, but you'll have a crime/incident number to help you retrieve these monies that you seem so determined to have back. She'll at worst get cautioned which won't affect employment as not disclosable for 95% of positions. Now with the severe OCD/depression is she actually in the jobs market anyway?? If we are going round in circles it is because YOU have an inability to summarize and digest the advice of several members with thousands of posts and much experience. I have been listening and have made a decision not to proceed further apart from the letters I had sent before. No she she stopped working because of her mental and medical health. She is currently waiting for an operation. I will not report it and this is why I have decided not to go further than I already have before posting. I have over and over said this in my posts. I will not take that chance which I have said. I have summarized and have concluded that I have made an error in complaining and I can't take it back now but will not add further.

1. Report the matter if the cash is so important to you. You'll get it back and your daughter would be extremely unlikely to get other than a caution, if that. Plus it will bring her back to the real world. As above I will not be. What good will it do apart from ruin her life even more. Given the high suicide rate in problem gamblers. Having my daughter well and back on her 2 feet is my most important thing to achieve. I was only looking at the logical aspects. I did not understand the support for her. We also don't want to enable her either but I also don't want to cloud the hope she has after recovery. She knows that she will be paying actions and it will affect her life going forward.

2. READ her previous posts, and don't contradict the information they contain in places. I don't get how I have. Surely the VIP one would indicate her high level of gambling over the last month and that she opened 2 accounts I have not contradicted anything and have answered your points in your one previous that hold all the same.

3. It is NOT Paypal's, Skrill's, Jackpot Joy's or the bank's fault. It is hers, and as the gambling was going on for a long time prior to this and you knew she had mental health issues, yours for not monitoring it (if you knew) or not noticing it if you didn't. Do you get a kick out of kicking people when they're down? Yes it is ultimately her fault but the casinos have a part to play. As the pub landlord does in giving alcohol to a drunk. This is fact and is based on studies even the government have seen the issue and have regulations in place. Its the same with prescription meds and a doctors responsibility to question.

4. The sites had deposit limit facilities which weren't presumably used, so going to the UKGC will be fruitless, and overseas ones wouldn't give a toss anyway. That is where you are incorrect have you read the UKGC code of Practice? It does say clearly in section 2.4 Customer Interaction 'All licensees, except gaming machine technical and gambling software licences Social responsibility code provision Licensees must put into effect policies and procedures for customer interaction where they have concerns that a customer’s behaviour may indicate problem gambling. The policies must include:  identification of the appropriate level of management who may initiate customer interaction and the procedures for doing so  the types of behaviour that will be logged/reported to the appropriate level of staff and which may trigger customer interaction at an appropriate moment  the circumstances in which consideration should be given to refusing service to customers and/or barring them from the operator’s gambling premises  training for all staff on their respective responsibilities, in particular so that they know who is designated to deal with problem gambling issues'.

5. WE cannot help you, and have already pointed you in the directions of the various casino reps who MAY be able to. Which if you had read I have done.

This thread has stalled unless you change tack.

I have taken the information given and have already come to a conclusion.

 

[Slotster!]

These people are the reason addicts do not seek the help needed because of exactly the attitudes I have witness.

I think the apparent third party reporting, on this thread and in previous ones, is what's causing some people to assume everything is not as it seems. Gamblers generally can be very deceitful and, in this forum particularly, there has been all manner of stories and accounts and nonsense over the years. People will be naturally suspicious.

Searching the threads you'll also find that a problem gambler coming here and saying "Help" will be treated absolutely correctly and in the sympathetic but constructive manner you would expect.

Whatever the issue here, there clearly is one, and I sincerely hope you get the help required from whomever/whatever/wherever that is.