AussieDave
Banned User
- Joined
- Dec 24, 2005
- Location
- Australia
Hi,
Having experience being a VIP at both a land based casino and online casinos, I wanted to ask if my (45+ age group) peers think my expectations relating to the service level by a VIP manager at online casino are unreasonable.
Example # 1:
VIP manager (online casino - age 27) contacts me on a Sunday night via email, wants to phone me. Asks if it's ok to do so and what time would be convenient. I respond with a time and received another email saying I'll call you soon.
After waiting 2 hours and no phone call, receive another email saying they've decided to call tomorrow at the office.
I respond that that's not good enough, followed with a few other choice opinions. (all civil).
I'm told I'm being unreasonable and basically being ridiculous. Ending with it's only a phone call.
Example # 2:
Receive an email from VIP manager (same person as above) who promises to send me a document (on a given day), an issued raised that's connect to deposited money. This document had been promised to be sent on two previous dates but both promises were broken.
Document again does not arrive. After being feed what I can only surmise as further excuses, and stall tactics, I'm even more upset and can't believe the responses I'm receiving from someone who is supposed to be a VIP manager.
Example # 3:
Decide to send email explaining exactly why I am upset.
After a couple of to and fro email exchanges, I start to realise that this person has little or no concept of where my values lay.
Feedback Question?
I would assume that the majority of VIP clients of an online casino are in the 45+ age group. People in this age group are more likely to have a larger amount of disposable income.
Given this observation, people in my generation (baby boomers) were generally raised with different values to what the "Y" generation were for example. Be this as it may, is it unreasonable for me to expect (given I'm a VIP) that a VIP manager should at least have some concept as to the general expectations, etiquettes and other values normally associated to people in my age group and to act accordingly?
Cheers
T
Having experience being a VIP at both a land based casino and online casinos, I wanted to ask if my (45+ age group) peers think my expectations relating to the service level by a VIP manager at online casino are unreasonable.
Example # 1:
VIP manager (online casino - age 27) contacts me on a Sunday night via email, wants to phone me. Asks if it's ok to do so and what time would be convenient. I respond with a time and received another email saying I'll call you soon.
After waiting 2 hours and no phone call, receive another email saying they've decided to call tomorrow at the office.
I respond that that's not good enough, followed with a few other choice opinions. (all civil).
I'm told I'm being unreasonable and basically being ridiculous. Ending with it's only a phone call.
Example # 2:
Receive an email from VIP manager (same person as above) who promises to send me a document (on a given day), an issued raised that's connect to deposited money. This document had been promised to be sent on two previous dates but both promises were broken.
Document again does not arrive. After being feed what I can only surmise as further excuses, and stall tactics, I'm even more upset and can't believe the responses I'm receiving from someone who is supposed to be a VIP manager.
Example # 3:
Decide to send email explaining exactly why I am upset.
After a couple of to and fro email exchanges, I start to realise that this person has little or no concept of where my values lay.
Feedback Question?
I would assume that the majority of VIP clients of an online casino are in the 45+ age group. People in this age group are more likely to have a larger amount of disposable income.
Given this observation, people in my generation (baby boomers) were generally raised with different values to what the "Y" generation were for example. Be this as it may, is it unreasonable for me to expect (given I'm a VIP) that a VIP manager should at least have some concept as to the general expectations, etiquettes and other values normally associated to people in my age group and to act accordingly?
Cheers
T