I'm rather surprised to still find nothing about this issue here unless I've somehow missed it. The tournament server has been down for 3 days. At the same time credit card deposits have become unavailable.
From what I have understood from the terms and conditions VIP status is accompanied by free tournaments. Since I've joined this casino these VIP tournaments have been held hourly although the time frame is not listed in the terms.
These are also the terms my brother understood when he opened his account at the end of last week and made his deposit. He was looking forward to trying these tournaments. He hasn't been able to play one yet to my knowledge.
Now for the most part we've all been quite supportive toward the casino patiently waiting for the server issue and the CC processor issue to be resolved. It seems now that some people are getting a little impatient. Very little has been said about the issues other than the odd word from support staff that it's being worked on. There was a facebook page put up by the casino with mention of some games there to make up for the lost tournaments but that hasn't been updated in about 15 hours and I really see nothing there but a few odd comments by players.
I brought up the suggestion tonight that the VIP tournaments could be replaced with chat games which this casino has had most regularly. I made mention of this and the fact that these tournaments are an understood part of becoming a VIP or depositing member in their global chat room. I was virtually reprimanded for it by the support staff. I was told that these tournaments are a "courtesy." I was under the impression that if they are listed in the terms and conditions as a promotion upon depositing and gaining VIP status they would in fact be a necessity. Part of a deposit agreement.
I've reopened the 3Dice chat box several times this weekend to get an update on the status and very little seems to be known. Nobody I've spoken to has heard from Enzo. This casino might not realize it but the chat box and the free tournaments are a large part of why many players deposit there. I would have thought this casino would have been a lot more concerned and considerate to it's players when an accepted VIP promotion has been gone for over 3 days.
From what I have understood from the terms and conditions VIP status is accompanied by free tournaments. Since I've joined this casino these VIP tournaments have been held hourly although the time frame is not listed in the terms.
These are also the terms my brother understood when he opened his account at the end of last week and made his deposit. He was looking forward to trying these tournaments. He hasn't been able to play one yet to my knowledge.
Now for the most part we've all been quite supportive toward the casino patiently waiting for the server issue and the CC processor issue to be resolved. It seems now that some people are getting a little impatient. Very little has been said about the issues other than the odd word from support staff that it's being worked on. There was a facebook page put up by the casino with mention of some games there to make up for the lost tournaments but that hasn't been updated in about 15 hours and I really see nothing there but a few odd comments by players.
I brought up the suggestion tonight that the VIP tournaments could be replaced with chat games which this casino has had most regularly. I made mention of this and the fact that these tournaments are an understood part of becoming a VIP or depositing member in their global chat room. I was virtually reprimanded for it by the support staff. I was told that these tournaments are a "courtesy." I was under the impression that if they are listed in the terms and conditions as a promotion upon depositing and gaining VIP status they would in fact be a necessity. Part of a deposit agreement.
I've reopened the 3Dice chat box several times this weekend to get an update on the status and very little seems to be known. Nobody I've spoken to has heard from Enzo. This casino might not realize it but the chat box and the free tournaments are a large part of why many players deposit there. I would have thought this casino would have been a lot more concerned and considerate to it's players when an accepted VIP promotion has been gone for over 3 days.