- Joined
- Mar 25, 2012
- Location
- IOM
I've been playing at 3Dice for a little over two weeks now.
In that time I've made three deposits and last night I made my first withdrawal request - following on from that here's a brief review of the casino based on my experiences with them.
CUSTOMER SERVICE - Beyond reproach IMO. From being contacted at CM personally by the rep with regards to the SUB after I cussed it up on these forums (thanks Enzo!), to a couple of chats with 3Dice staff regarding an issue related to banking, to the support ticket I raised regarding graphical issues I was having with the client, to the regular tournaments that the 3Dice staff put on, and much more - it's all first class.
(I'm not a big fan of tournament play but I have had a dabble with them at 3Dice, not won anything yet though )
You get used to seeing the same names in the chat software, on support emails, banking correspondence, and so on, which all contributes to creating an overarching sense of personal service to the casino.
Plus as far as I can tell there's always a staff member online in Live Chat too.
BONUS CULTURE - Superb. Rather than give massive bonuses with dreadful T&Cs and onerous WRs, 3Dice seem to operate on a policy of small bonuses that are GENUINE bonuses. I've been offered a 5% no strings attached bonus on every deposit I've made, and I've earned something in the region of £30 to £35 of bonuses from redeeming my comp points. (All gameplay at 3Dice earns comp points.) In all cases, no game restrictions, no bet size restrictions, no WR.
At a lot of casinos a bonus ends up feeling like a burden, at 3Dice they feel like genuine perks.
Plus if you like your tournaments there's always a few to choose from and they have real cash prizes for no entry fee. You need to be a VIP to enter most of them, but it seems that making a deposit qualifies you as a VIP, I would guess you need to deposit with reasonable regularity to maintain VIP status which seems fair to me.
GAME CHOICE AND DESIGN - There's no getting around the fact that game choice (especially video slots) is limited compared to other software providers. However, every slot is unique, every slot has its own feel and features, and so far I'm not feeling constrained by a lack of choice.
And realistically, how many of MG's 400 slots (or however many it is) does anyone play regularly or indeed at all, and how many of them are clones/reskins? I bet most players end up with a small number of favourite slots that they stick to session after session.
If anything 3Dice's 'less is more' approach ends up as an asset as it's quite possible to have a bash at all the games without ever feeling overwhelmed.
I'm not much of a fan of pokers/blackjack/roulette, but I have played a bit of all of them at 3Dice and not found them lacking. Certainly for pokers there are loads to choose from.
Game quality and design in terms of sound and graphics is a bit variable, with the 'worst' games looking a bit ropey in all honesty, but I love the proper graphics rendering engine they use which is employed to good effect for lighting/3D stuff, and it makes a nice change from the norm.
FAIRNESS & TRANSPARENCY - I suppose this is a subjective one so I can only go with a 'feeling', and my feeling is that 3Dice is straight down the line. The Zeitgeist page is a great idea, and I love the way that they're completely upfront about the variance of all their slots.
Plus Enzo has been forthcoming on the CM forums about many aspects of 3Dice and how they operate, which is good to see.
However, I would like them to display RTPs for individual games rather than for 'groups' of games. 3Dice are ahead of the competition in lots of ways IMO, but the lack of RTPs on a game-by-game basis does let them down a bit. IGT can (mostly....) do it, so I don't see why other casinos can't, especially since 3Dice do everything in-house.
BANKING - Loads of choices for deposits (certainly as a UK player), but a bit more limited on withdrawals. (I couldn't withdraw to the card I deposited with so I had to set myself up a Moneybookers account prior to making a withdrawal.)
Last night I made my first withdrawal request, which was for an amount larger than the sum of what I've deposited in total over the last two weeks.
The cash was in my Moneybookers account within twelve hours
OVERALL - Absolutely my casino of choice now, if you've never given 3Dice a try I'd definitely recommend them.
In that time I've made three deposits and last night I made my first withdrawal request - following on from that here's a brief review of the casino based on my experiences with them.
CUSTOMER SERVICE - Beyond reproach IMO. From being contacted at CM personally by the rep with regards to the SUB after I cussed it up on these forums (thanks Enzo!), to a couple of chats with 3Dice staff regarding an issue related to banking, to the support ticket I raised regarding graphical issues I was having with the client, to the regular tournaments that the 3Dice staff put on, and much more - it's all first class.
(I'm not a big fan of tournament play but I have had a dabble with them at 3Dice, not won anything yet though )
You get used to seeing the same names in the chat software, on support emails, banking correspondence, and so on, which all contributes to creating an overarching sense of personal service to the casino.
Plus as far as I can tell there's always a staff member online in Live Chat too.
BONUS CULTURE - Superb. Rather than give massive bonuses with dreadful T&Cs and onerous WRs, 3Dice seem to operate on a policy of small bonuses that are GENUINE bonuses. I've been offered a 5% no strings attached bonus on every deposit I've made, and I've earned something in the region of £30 to £35 of bonuses from redeeming my comp points. (All gameplay at 3Dice earns comp points.) In all cases, no game restrictions, no bet size restrictions, no WR.
At a lot of casinos a bonus ends up feeling like a burden, at 3Dice they feel like genuine perks.
Plus if you like your tournaments there's always a few to choose from and they have real cash prizes for no entry fee. You need to be a VIP to enter most of them, but it seems that making a deposit qualifies you as a VIP, I would guess you need to deposit with reasonable regularity to maintain VIP status which seems fair to me.
GAME CHOICE AND DESIGN - There's no getting around the fact that game choice (especially video slots) is limited compared to other software providers. However, every slot is unique, every slot has its own feel and features, and so far I'm not feeling constrained by a lack of choice.
And realistically, how many of MG's 400 slots (or however many it is) does anyone play regularly or indeed at all, and how many of them are clones/reskins? I bet most players end up with a small number of favourite slots that they stick to session after session.
If anything 3Dice's 'less is more' approach ends up as an asset as it's quite possible to have a bash at all the games without ever feeling overwhelmed.
I'm not much of a fan of pokers/blackjack/roulette, but I have played a bit of all of them at 3Dice and not found them lacking. Certainly for pokers there are loads to choose from.
Game quality and design in terms of sound and graphics is a bit variable, with the 'worst' games looking a bit ropey in all honesty, but I love the proper graphics rendering engine they use which is employed to good effect for lighting/3D stuff, and it makes a nice change from the norm.
FAIRNESS & TRANSPARENCY - I suppose this is a subjective one so I can only go with a 'feeling', and my feeling is that 3Dice is straight down the line. The Zeitgeist page is a great idea, and I love the way that they're completely upfront about the variance of all their slots.
Plus Enzo has been forthcoming on the CM forums about many aspects of 3Dice and how they operate, which is good to see.
However, I would like them to display RTPs for individual games rather than for 'groups' of games. 3Dice are ahead of the competition in lots of ways IMO, but the lack of RTPs on a game-by-game basis does let them down a bit. IGT can (mostly....) do it, so I don't see why other casinos can't, especially since 3Dice do everything in-house.
BANKING - Loads of choices for deposits (certainly as a UK player), but a bit more limited on withdrawals. (I couldn't withdraw to the card I deposited with so I had to set myself up a Moneybookers account prior to making a withdrawal.)
Last night I made my first withdrawal request, which was for an amount larger than the sum of what I've deposited in total over the last two weeks.
The cash was in my Moneybookers account within twelve hours
OVERALL - Absolutely my casino of choice now, if you've never given 3Dice a try I'd definitely recommend them.
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