3Dice - My review

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
I've been playing at 3Dice for a little over two weeks now.

In that time I've made three deposits and last night I made my first withdrawal request - following on from that here's a brief review of the casino based on my experiences with them.

CUSTOMER SERVICE - Beyond reproach IMO. From being contacted at CM personally by the rep with regards to the SUB after I cussed it up on these forums (thanks Enzo!), to a couple of chats with 3Dice staff regarding an issue related to banking, to the support ticket I raised regarding graphical issues I was having with the client, to the regular tournaments that the 3Dice staff put on, and much more - it's all first class.

(I'm not a big fan of tournament play but I have had a dabble with them at 3Dice, not won anything yet though :))

You get used to seeing the same names in the chat software, on support emails, banking correspondence, and so on, which all contributes to creating an overarching sense of personal service to the casino.

Plus as far as I can tell there's always a staff member online in Live Chat too.

BONUS CULTURE - Superb. Rather than give massive bonuses with dreadful T&Cs and onerous WRs, 3Dice seem to operate on a policy of small bonuses that are GENUINE bonuses. I've been offered a 5% no strings attached bonus on every deposit I've made, and I've earned something in the region of £30 to £35 of bonuses from redeeming my comp points. (All gameplay at 3Dice earns comp points.) In all cases, no game restrictions, no bet size restrictions, no WR.

At a lot of casinos a bonus ends up feeling like a burden, at 3Dice they feel like genuine perks.

Plus if you like your tournaments there's always a few to choose from and they have real cash prizes for no entry fee. You need to be a VIP to enter most of them, but it seems that making a deposit qualifies you as a VIP, I would guess you need to deposit with reasonable regularity to maintain VIP status which seems fair to me.

GAME CHOICE AND DESIGN - There's no getting around the fact that game choice (especially video slots) is limited compared to other software providers. However, every slot is unique, every slot has its own feel and features, and so far I'm not feeling constrained by a lack of choice.

And realistically, how many of MG's 400 slots (or however many it is) does anyone play regularly or indeed at all, and how many of them are clones/reskins? I bet most players end up with a small number of favourite slots that they stick to session after session.

If anything 3Dice's 'less is more' approach ends up as an asset as it's quite possible to have a bash at all the games without ever feeling overwhelmed.

I'm not much of a fan of pokers/blackjack/roulette, but I have played a bit of all of them at 3Dice and not found them lacking. Certainly for pokers there are loads to choose from.

Game quality and design in terms of sound and graphics is a bit variable, with the 'worst' games looking a bit ropey in all honesty, but I love the proper graphics rendering engine they use which is employed to good effect for lighting/3D stuff, and it makes a nice change from the norm.

FAIRNESS & TRANSPARENCY - I suppose this is a subjective one so I can only go with a 'feeling', and my feeling is that 3Dice is straight down the line. The Zeitgeist page is a great idea, and I love the way that they're completely upfront about the variance of all their slots.

Plus Enzo has been forthcoming on the CM forums about many aspects of 3Dice and how they operate, which is good to see.

However, I would like them to display RTPs for individual games rather than for 'groups' of games. 3Dice are ahead of the competition in lots of ways IMO, but the lack of RTPs on a game-by-game basis does let them down a bit. IGT can (mostly....) do it, so I don't see why other casinos can't, especially since 3Dice do everything in-house.

BANKING - Loads of choices for deposits (certainly as a UK player), but a bit more limited on withdrawals. (I couldn't withdraw to the card I deposited with so I had to set myself up a Moneybookers account prior to making a withdrawal.)

Last night I made my first withdrawal request, which was for an amount larger than the sum of what I've deposited in total over the last two weeks.

The cash was in my Moneybookers account within twelve hours :)

OVERALL - Absolutely my casino of choice now, if you've never given 3Dice a try I'd definitely recommend them.

 
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me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
They were great when they opened and have continued to get better and better, they are on the ball and always listening.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Thanks for that review Chopley :thumbsup:

One of the better I have read, and if I wasn't interested in 3Dice before,
you maybe, maybe managed to make me want to see it for myself.
At least I'm one step closer :)
 

sattty

Experienced Member
Joined
Oct 4, 2011
Location
wakefield
waiting for there rep to get back to me after i pm him a question

may give the casino a decent go..only deposited a few times there so far

everyone seems to rave about the place so would be silly not to
 

missmichelle

Dormant Account
Joined
Sep 17, 2008
Location
Tucson AZ
When I first opened my account, I made my first deposit and didn't go back. I spent a whole year reading here how many people love the place and thought man I have to give it a go again. I was so glad I did, The games really grew on me and I love the video poker. You can't beat their support. I have been playing streadily since then and I love it. Right now I am on the down swing which I know will turn again and I'll be happy.

It is for sure one of my favorite places to play. I am so glad I kept reading about them through here.

Wishing you lots of luck!

Michelle
 

sattty

Experienced Member
Joined
Oct 4, 2011
Location
wakefield
sadly until they offer cashouts straight back to my debit card i wont be depositing anymore there
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
Well I've been stung big time by the banks on my withdrawal from 3Dice :(

I withdrew £302 from the casino as I knew that Moneybookers charged £1.50 to withdraw to a bank account, so I figured I'd end up with £300 in my bank.

Not a bit of it!

I had the following pilfered from my withdrawal:

1) The £1.50p Moneybookers fee.
2) £14 of extra banking fees, I queried this with Moneybookers and they said they had to use their bank in Germany to get the money to me and this may have incurred extra charges (!?!?!?).
3) My bank decided to help themselves to £7.50p for 'CHAPS/INTERNATIONAL', whatever the hell that is.

So from a withdrawal of £302 from the casino I ended up with £279.00p in my bank account :eek:

As much as I hate to say it I think I'm going to have to stop playing at 3Dice, as a low roller I simply can't be doing with bank charges totalling £23 on such a small withdrawal.

As soon as they can process withdrawals back to debit/credit cards I'll play there again, but the Moneybookers approach is just no good for me, especially since I get stung not just by Moneybookers but my own bank as well!

To be absolutely clear here I am NOT CRITICISING 3DICE AT ALL, my experience at their casino has been absolutely superb in every regard, but there is no getting away from the sour taste left in my mouth following the rooking that the banks have given me when I came to make a withdrawal.

I have raised this with 3Dice support and asked if there was any way I could withdraw from them that would not incur such high charges, and they were very apologetic and understanding about it, but ultimately the behaviour of the banks is beyond their control.

So for now I'll have to play elsewhere :(
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
ok you were getting a 5 percent bonus no wr on every deposit? Can I ask how? I've been playing there for years and now I am confused.

I think it might only be if you deposit with a credit/debit VISA/Mastercard.
 

bb28

Dormant Account
Joined
Nov 18, 2006
Location
US
You have every right to be frustrated, but seriously......if you were from the US and had to deal with all the hassle that we do, fees to deposit, fees to withdraw. You wouldn't think your fee was so bad.
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
£23 is cheap. I just paid $50 out of a $300 withdrawl. (not at 3dice)

As a UK player I'm really not used to it though, 'standard practice' for me is depositing with zero fees and withdrawing with zero fees!

It's a crying shame because everything else about 3Dice has been brilliant, but yet when I come to make a withdrawal I get shagged by the banks and Moneybookers.
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
You have every right to be frustrated, but seriously......if you were from the US and had to deal with all the hassle that we do, fees to deposit, fees to withdraw. You wouldn't think your fee was so bad.

I appreciate what you're saying BB but it'd be nice if 3Dice had the kind of withdrawal methods available that those of us in 'legal jurisdictions' are used to.

As someone who's been playing almost exclusively at MG casinos over the years (and more recently Sky Vegas and Jackpot Party), I'm used to just depositing with a card and withdrawing to the same card, with no fees in either direction.

I've been depositing using a card at 3Dice, and I wasn't bothered that I couldn't withdraw to the card when 3Dice support explained the situation to me with their processor. So I registered a Moneybookers account, verified my address with them, and then processed a withdrawal from 3Dice, only to have 8% of it pinched off me by a combination of Moneybookers and my own bank!

The worst of it is that the 3Dice part of the withdrawal was fantastic, they had the cash in my Moneybookers account within 12 hours of me requesting the withdrawal, it then took a combination of Moneybookers and my bank another 48 hours to get it into my bank account - and they'd helped themselves to £23 along the way :eek2:
 

sattty

Experienced Member
Joined
Oct 4, 2011
Location
wakefield
I appreciate what you're saying BB but it'd be nice if 3Dice had the kind of withdrawal methods available that those of us in 'legal jurisdictions' are used to.

As someone who's been playing almost exclusively at MG casinos over the years (and more recently Sky Vegas and Jackpot Party), I'm used to just depositing with a card and withdrawing to the same card, with no fees in either direction.

I've been depositing using a card at 3Dice, and I wasn't bothered that I couldn't withdraw to the card when 3Dice support explained the situation to me with their processor. So I registered a Moneybookers account, verified my address with them, and then processed a withdrawal from 3Dice, only to have 8% of it pinched off me by a combination of Moneybookers and my own bank!

The worst of it is that the 3Dice part of the withdrawal was fantastic, they had the cash in my Moneybookers account within 12 hours of me requesting the withdrawal, it then took a combination of Moneybookers and my bank another 48 hours to get it into my bank account - and they'd helped themselves to £23 along the way :eek2:


thats why i wont play there until i can cash out to my debit card....its hard enough winning..without moneybookers and bank taking a slice of it as well

people say its only a small % but all these small % add up over time
 

cpdnd31

Ueber Meister
webmeister
CAG
Joined
Mar 23, 2009
Location
where the taxes are the highest
OK we can look at this as the glass is half full or the glass is half empty. Everything is great about 3dice however your normal free of fees way of withdrawal is unavailable. OK on USA side fees are taken out just so we can gamble. Never knowing if we are actually gonna win. Most of us start with being down 7.00 just to play. At least the money your losing is the money you won. I hope that makes sense. So is it a pain in the butt, yes however if you enjoy the casino you do what you do to play there. Simple science if you look at it from a different perspective.

Now being in another country I can understand you have many options of where to play, and you can choose - USA no choice we are alley dogs all grabbing for that last scrap of meat.

In other countries you can play and if something goes wrong you can complain- USA all we really have is Casinomeister.

In other countries you get your money sometimes within minutes- USA we usually have to wait anywhere from 3 days on - so when we withdraw we wait until its a a decent amount. And pray its not a foreign check(LOL).

In other countries you don't have to worry about your bank acct being froze or closed -


So I ask you my friends once again is your glass half full or half empty.. :)
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
OK we can look at this as the glass is half full or the glass is half empty. Everything is great about 3dice however your normal free of fees way of withdrawal is unavailable. OK on USA side fees are taken out just so we can gamble. Never knowing if we are actually gonna win. Most of us start with being down 7.00 just to play. At least the money your losing is the money you won. I hope that makes sense. So is it a pain in the butt, yes however if you enjoy the casino you do what you do to play there. Simple science if you look at it from a different perspective.

Now being in another country I can understand you have many options of where to play, and you can choose - USA no choice we are alley dogs all grabbing for that last scrap of meat.

In other countries you can play and if something goes wrong you can complain- USA all we really have is Casinomeister.

In other countries you get your money sometimes within minutes- USA we usually have to wait anywhere from 3 days on - so when we withdraw we wait until its a a decent amount. And pray its not a foreign check(LOL).

In other countries you don't have to worry about your bank acct being froze or closed -


So I ask you my friends once again is your glass half full or half empty.. :)

It's half full when we are satisfied and half empty when we're not. It's that easy really:)

Just because we have it easier doesn't mean we have to think about you every time we complain.
I'm so lucky living in a country where it's legal to play, and I so feel for you and all your troubles just to be able to play a little.

If we stop complaining when we think something is wrong, then the casinos maybe think that what they are doing is okey.
We can't let that happen can we?:rolleyes:
We have to continue to fight for everyone so you will have just the same when it's legal for you to gamble again.
See it as if we're doing it for you:)
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
If we stop complaining when we think something is wrong, then the casinos maybe think that what they are doing is okey.
We can't let that happen can we?:rolleyes:
We have to continue to fight for everyone so you will have just the same when it's legal for you to gamble again.
See it as if we're doing it for you:)

Thanks, Tirilej.:cool:

I agree! Keep fightin' for us (US) ;)
 

zeledrith

Dormant account
Joined
Jan 17, 2011
Location
Singapore
Only complaint I have with 3dice is the lack of variety, I'm one of those people who run through 40-50 different games on MG in any one session, occasionally choosing games I haven't played in awhile if I have neglected them too often.

Other then that the customer service is superb and cash outs for me have been amazingly fast.

Just couldn't stand playing the same games over and over again :)
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Only complaint I have with 3dice is the lack of variety, I'm one of those people who run through 40-50 different games on MG in any one session, occasionally choosing games I haven't played in awhile if I have neglected them too often.

Other then that the customer service is superb and cash outs for me have been amazingly fast.

Just couldn't stand playing the same games over and over again :)

Well, I don't complain about my favourite pizza joint not serving chinese food. I'm glad 3Dice is one of my favourite haunts, but I do play other platforms as well.

As a Canadian, foreign exchange fees for US (coming and going, whether it's by prepaid cc or Skrill), fees charged by bank for incoming wires are part of my costs gambling online. I experience them to some degree of other everywhere.

3Dice does have some other UK players. I don't know if maybe NetTeller would be more cost efficicient, or if you used euros instead of pounds.

3Dice does have the safe feature you can use for funds you intend to play there, or build to a more satisfactory withdrawal point where the transaction costs end up being a smaller percentage of your win.

3Dice will wire transfer to your bank for amounts over $500 without charge, you could at least skip the $15 from MB, although I don't know what your bank would charge for an incoming foreign wire. My bank here in Canada is $14, whether it comes from Skrill or directly from a casino.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
3dice may not be for everyone, but when it comes to reputation and customer service ALOT of places should be taking notes from 3dice. I love the place, lose money, win money it doesn't matter to me. I know I will not win everytime, and to me customer service and reputation goes along way.

Now my hubby isn't to keen on the place, he has tried it a couple of times, and for him it just does not have enough variety for him either. And the last time he played, he lost my pending withdrawal, and had some fun with a few people who were throwing tomatoes at him while he was playing ISS. Although he doesn't really like the games. he does see why I do go back and why I like it there. People are friendly and it is nice way to pass some time, playing and chatting.

I guess it is all up to each persons personal prefrence. I prefer 3dice to all the rest. I just love the people there and love the place. Where else can I find a place to throw tomatoes at people while I gamble LOL:D

LH
 
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