32Red situation

[miksaxxx]

Cor blimey I even see Kidgloves and the star of this thread - Yorkstar - on there. Judases the lot of you!

It looks very blue and it's full of new people

Goyty hey

It is allmost monday, stop drinking..

Or have you smoked something.

 

[Jd666]

I see Kou187 is posting all his Montezuma & Rhino mega wins there too!!

Cor blimey I even see Kidgloves and the star of this thread - Yorkstar - on there. Judases the lot of you!

It looks very blue and it's full of new people

Its never been the same since they banned MrX.
Yep, im on there too, different name though

 

[goatwack]

Goyty hey

It is allmost monday, stop drinking..

Or have you smoked something.

No honestly, the site is very blue.....godammit, I'm not seeing things!

Maybe my partner spiked my cuppa. I wouldn't put it past her!

 

[goatwack]

Its never been the same since they banned MrX.
Yep, im on there too, different name though

You still on level 20 there too?

 

[The Dude]

Well basically was in last saturday night and thought i would fancy a game online but try somewhere different, have heard lots of good reviews about 32 red on here and other places so thought i would give it try.

Anyway signed up all the normal rigma, name, date of birth, bank details e.t.c liked the look of the welcome bonus, 32 quid for every tenner, thought yeh not bad will have a go, so deposited 50 so 160 bonus 210 to play great.

Anyway proceeded to play lots of good games, and even enjoyed my biggest win on line, a nice 1,250, on break the bank free spins, you could say i was quite happy, anyway to cut a long story short i spent over 12 hours wagering, with lots of faetures e.t.c and with a tidy bonus bank of 1,500 by monday and 3/4 of wagering done, i then pop over to live chat, just to check on a few things.

Then the oh no, aperently i have already got on account and all bonus funds will be seized, and i can have my 50 pound back.

A bit miffed is an understatement, i honestly cant remember opening another account, can only think it was 4am after a big night out and a bit worse for ware, apperently i deposited 10 for 32 a while back.

Gutted only thing they said when signing up was you need to change your username, so i just thought fair enough my username sounds to much like my own name, which does happen now and again.

Ive just about got over it but it was pretty harsh, in the end i got my 50 quid back and withdrew very quickly.

Anybody think i was harshly treat fair enough if i already had an account, but honestly didnt realise, the big point is why let me sign up for bonus and let me waste over 12 hours wagering, and getting close to complete the bonus with a healthy balance.

Any thoughts guys would be welcomed.

Have you PMd the casino rep yet? Ignoring our rules concerning posting complaints is not a good way to get started here. Our "no tolerance" policy is here for a reason - you need to make sure you follow these rules.

 

[goatwack]

I noticed how on that other site mentioned, the guy was specifically pointed towards Casinomeister by another member. He went to great lengths to cite the same problem over there too, bearing in mind he was a fairly new member there as well.

We like to give people the benefit of the doubt, either he's using the forum for sound advice on his mishaps or just touting the story around in order to shame 32Red into paying, as Harry stated. Forum rules have been broken and it remains to be seen if he'll even stick around anyway (not likely).

 

[Mark_32Red (retired acct)]

Feedback

Hi All,

Thanks to those who brought this thread to my attention over the weekend.

@Yorkstar - can you please confirm receipt of the email (reference 160805-000249) sent to you on Friday around 6pm UK time? I can see a follow-up was also sent this morning.

Regards,
Mark

 

[Mark_32Red (retired acct)]

In my view, 32RED has then quite a loophole in their registration process. Not really acceptable as you could have problem gamblers who SE'ed registering a duplicate account without trouble.

Hi Harry,

I just wanted to step in here and reassure you that any accounts that are linked back to a problem gambler are automatically locked. That's something we take very seriously.

Regards,
Mark

 

[Harry_BKK]

Hi Harry,

I just wanted to step in here and reassure you that any accounts that are linked back to a problem gambler are automatically locked. That's something we take very seriously.

Regards,
Mark

Sorry Mark, that was not meant to imply that you do not.

According to the OP he entered the same details on page 1 + 2, changed the username on page 3 of the registration form and opened a new account which was accessible over the weekend until Monday when he contacted CS.

Now i don't know if that is exactly how it happened but if it did then there is some loophole in you registration process as the same name, DOB, email address should flag up as it did in the past, especially when using the same email address, IIRC. That is what i wanted to point out.

 

[Deeplay]

Sorry Mark, that was not meant to imply that you do not.

According to the OP he entered the same details on page 1 + 2, changed the username on page 3 of the registration form and opened a new account which was accessible over the weekend until Monday when he contacted CS.

Now i don't know if that is exactly how it happened but if it did then there is some loophole in you registration process as the same name, DOB, email address should flag up as it did in the past, especially when using the same email address, IIRC. That is what i wanted to point out.

That would only be the case if the OP did in fact do as he did. Which im doubting to be honest ... maybe a genuine mistake on the OPs part but I tend to always sense BS when it comes to such things .... could be totally wrong of course. But either way OP lucked out as its clear 1 deposit bonus and 1 account. Anymore and your screwed.

 

[Harry_BKK]

That would only be the case if the OP did in fact do as he did. Which im doubting to be honest ... maybe a genuine mistake on the OPs part but I tend to always sense BS when it comes to such things .... could be totally wrong of course. But either way OP lucked out as its clear 1 deposit bonus and 1 account. Anymore and your screwed.

Certainly not a genuine mistake Dino, see what he wrote in his post below. So he knew exactly there was already an account in his name.

Just to clarify harry it certanly wasnt a different email, signed up bank details, e.t.c only thing flagged was the username, changed it then everything fine.

And then goes on to claim a second SUB as well, gets lucky and wins a sizeable amount only to find out that CS confiscates the bonus and winnings. He then posts it on different online forums, gets told to come to CM (a lot of people know that CM is the home of 32RED when it comes to online forums and stellar player support by Mark), posts only half of his story in the complaints section as most fraudster do (you never see the whole sequence of events in their first post). On top he never thinks to PM Mark to seek clarification before posting his "complaint".

Clear to me that this was an attempt to pressure 32RED into re-instating his balance. And we know that 32RED is one of the most lenient casinos when it comes to genuine mistakes, they would never screw a player over that.

I might be totally wrong here, will stand to be corrected and eat quietly my words if it was a genuine mistake from the OP.

Why it did not flag the email address, name, DOB during registration is a mystery as it used to do that. Maybe there is a small bug in the relaunched 32RED website and this just brought it to light.

 

[notplayer]

"So he knew exactly there was already an account in his name."

not in the name - but in alias. if one is constantly uses alias e.g. "newyorker" - then you are used to "automatically" change it to something like "newyorker1" or some backup alias when system tells you "your username is already in use"

this results in punters using different aliases on different sites, even when they want to use one the same username. Then with time people switch aliases, so they start using "newyorker" but after some time they can use "starfighter", it's normal


then punters often have different emails, like "old email", "main email", "backup email" - this results in punters using different usernames and different emails on different sites (or accidentally or on purpose even on the same website)

 

[Deeplay]

Certainly not a genuine mistake Dino, see what he wrote in his post below. So he knew exactly there was already an account in his name.



And then goes on to claim a second SUB as well, gets lucky and wins a sizeable amount only to find out that CS confiscates the bonus and winnings. He then posts it on different online forums, gets told to come to CM (a lot of people know that CM is the home of 32RED when it comes to online forums and stellar player support by Mark), posts only half of his story in the complaints section as most fraudster do (you never see the whole sequence of events in their first post). On top he never thinks to PM Mark to seek clarification before posting his "complaint".

Clear to me that this was an attempt to pressure 32RED into re-instating his balance. And we know that 32RED is one of the most lenient casinos when it comes to genuine mistakes, they would never screw a player over that.

I might be totally wrong here, will stand to be corrected and eat quietly my words if it was a genuine mistake from the OP.

Why it did not flag the email address, name, DOB during registration is a mystery as it used to do that. Maybe there is a small bug in the relaunched 32RED website and this just brought it to light.

Agreed Yorkstar was probably trying it on. And notice how he disappears now ...pathetic really people getting so desperate that they have to resort to such tactics.

 

[goatwack]

Shhh......I'm about to re-register as 'goatwacker' at 32 Red.

Wish me luck people! :Angel:

 

[Jono777]

Deposit £30 'goatwacker' and you get £96 free with just £2,880 WR and a nice £126 starting balance.

Probs best to register with your next door neighbour's email though just to cover ya tracks and pinch some tin foil off Mr D for extra security.

Don't forget to PM Mark prior to your PAB though, you know the rules

 

[notplayer]

Probs best to register with your next door neighbour's email though just to cover ya tracks

then casino security department will track using IP or cookies, or smth else - and then block all your accounts, confiscate funds

so don't even try registering multiple accounts

 

[goatwack]

then casino security department will track using IP or cookies, or smth else - and then block all your accounts, confiscate funds

so don't even try registering multiple accounts

It's alright, I'll just come on here and say I was pissed

 

[notplayer]

on any BIG WIN casino security department will check all the dirty laundry of the winner, and then reject that win on the grounds of "duplicate account" or smth like that

 

[goatwack]

Not if I use the 'Alcohol Defence' they won't

 

[Jono777]

It's alright, I'll just come on here and say I was pissed

...and I'll come on here and said Goatwack and Harry spiked my drinks and I didn't know what I was doing but I will be a good boy from now on if you let me keep my winnings pretty please!

 

[goatwack]

...and I'll come on here and said Goatwack and Harry spiked my drinks and I didn't know what I was doing but I will be a good boy from now on if you let me keep my winnings pretty please!

We did spike your drinks

 

[Harry_BKK]

LMAO guys, can't stop laughing.

But let's get one thing said: 32RED will never withhold a payment, no matter how big, if the player is genuine. In my 4 years with them i have been paid on the dot like clockwork, many times 10-20K sums. I never felt anywhere else so assured that i will get paid.

EDIT: i do actually miss playing there to be honest. If they could just speed up payments

 

[geordiecolin]

Agreed Yorkstar was probably trying it on. And notice how he disappears now ...pathetic really people getting so desperate that they have to resort to such tactics.

From what I understand the guy has been advised to limit what he says to prevent compromising any impending review so I would not blame him for backing off this thread

 

[Deeplay]

From what I understand the guy has been advised to limit what he says to prevent compromising any impending review so I would not blame him for backing off this thread

Right but if he did have 2 accounts it wont matter the terms are clear on this. So I dont think he has a leg to stand on. And cant see 32red or any other casino for that matter paying up on a double account when the same bonus has been used. To many holes in this for me and i dont believe a word of it. Like Harry I will though gladly eat my words with ketchup if proved otherwise.

 

[geordiecolin]

Right but if he did have 2 accounts it wont matter the terms are clear on this. So I dont think he has a leg to stand on. And cant see 32red or any other casino for that matter paying up on a double account when the same bonus has been used. To many holes in this for me and i dont believe a word of it. Like Harry I will though gladly eat my words with ketchup if proved otherwise.

You may well be right. I wonder if a "legal high" argument would work better as its got legal in it ?

 

[goatwack]

You may well be right. I wonder if a "legal high" argument would work better as its got legal in it ?

Sounds perfectly plausible.

"I was just a little smashed on bath salts, but still managed wagering" :bubbles:

 

[geordiecolin]

We did spike your drinks

Did you take advantage of the poor chap ?

 

[Deeplay]

You may well be right. I wonder if a "legal high" argument would work better as its got legal in it ?

ha maybe!

But we see this way to often a person who never posts suddenly comes running in hoping to sway an argument in there favor all the while knowing they are only giving part of the bigger picture. And so many times the person has been found out. So yes call me cynical legal high or not ;-) Thats what I love about this forum though that the community will side with the casino when they think things are amiss as much as they will support players who have been badly done by from a casino.

 

[geordiecolin]

Sounds perfectly plausible.

"I was just a little smashed on bath salts, but still managed wagering" :bubbles:

"And came out of it smelling of roses"

 

[geordiecolin]

ha maybe!

But we see this way to often a person who never posts suddenly comes running in hoping to sway an argument in there favor all the while knowing they are only giving part of the bigger picture. And so many times the person has been found out. So yes call me cynical legal high or not ;-) Thats what I love about this forum though that the community will side with the casino when they think things are amiss as much as they will support players who have been badly done by from a casino.

Actually I applaud the fact that this forum is mostly self regulating ( Except when numb skulls break obvious rules )

 

[chiya]

The OP admitted to tweaking the user name, therefor he knew very well that he has an account with them already but went ahead and claimed the SUB anyway.

I just have to comment on this one particular thing you seem to be stuck on. It's absolutely absurd and ridiculous from your end to expect that players who sign up to casinos to have such an unique username that it could never be in use elsewhere. If his username is say, Yorkstar, I don't think that username is such a rarity no one EVER would have used such an username in a casino.

My username is pretty unique I'd say, and most of the time it's not in use, but there still have been times where it has been in use and not by me.

As to whether he's actually a fraudster or not it's hard to say, but you should not be using the fact he tweaked his username as a deciding factor that he indeed is one. That's bs and nothing more.

I would also like to note that I tried to create an account at 32Red just now by using Google Chrome's incognito mode to ensure that existing cookies are not interfering with the registration process. The system does NOT alert you at all despite you entering identical details to that of an already existing account. Emails and everything went through. It did NOT automatically suggest an username and a password either.

 

[Jono777]

LMAO guys, can't stop laughing.

But let's get one thing said: 32RED will never withhold a payment, no matter how big, if the player is genuine. In my 4 years with them i have been paid on the dot like clockwork, many times 10-20K sums. I never felt anywhere else so assured that i will get paid.

EDIT: i do actually miss playing there to be honest. If they could just speed up payments

Yup!, Well said Mate

This is the reason they are my No.1 and I have recommended to many of my gambling mates over the years.

Peace of mind has to be top of my most wanted list!

 

[Harry_BKK]

I just have to comment on this one particular thing you seem to be stuck on. It's absolutely absurd and ridiculous from your end to expect that players who sign up to casinos to have such an unique username that it could never be in use elsewhere. If his username is say, Yorkstar, I don't think that username is such a rarity no one EVER would have used such an username in a casino.

My username is pretty unique I'd say, and most of the time it's not in use, but there still have been times where it has been in use and not by me.

As to whether he's actually a fraudster or not it's hard to say, but you should not be using the fact he tweaked his username as a deciding factor that he indeed is one. That's bs and nothing more.

I would also like to note that I tried to create an account at 32Red just now by using Google Chrome's incognito mode to ensure that existing cookies are not interfering with the registration process. The system does NOT alert you at all despite you entering identical details to that of an already existing account. Emails and everything went through. It did NOT automatically suggest an username and a password either.

The OP entered his usual user name and that got flagged.... it gives then a message next to the user name field saying: "you might have registered already an account" .... it doesn't say: "user name not available" (tried it myself as well to confirm it)..... at this point you would expect a normal player to contact CS to double check if he has indeed an existing account.... instead he slightly changed the user name and went ahead.

The T&C's state clearly: only one account per player, hence if something like that gets flagged then you don't just ignore it, especially when you want to take the SUB.

 

[Yorkstar]

Only just logged back in but to mark red 32, I think I delete most emails so probably gone, and casinomeister sorry yes not trying to break any rules will sort out a pm out.

Again to the other posters I'm not trying to claim money back, and certanly no fraudster, I regard myself as an honest chap just at the time felt very well kicked in the teeth, and just wanted a bit of feedback from this well regarded forum.

In terms of jackpottyforums I've been on there for many a year just not posted to much, some other sites I have.

Only found casinomeister about a year ago again from another jackpotty poster.

 

[Mark_32Red (retired acct)]

Only just logged back in but to mark red 32, I think I delete most emails so probably gone, and casinomeister sorry yes not trying to break any rules will sort out a pm out.

Again to the other posters I'm not trying to claim money back, and certanly no fraudster, I regard myself as an honest chap just at the time felt very well kicked in the teeth, and just wanted a bit of feedback from this well regarded forum.

In terms of jackpottyforums I've been on there for many a year just not posted to much, some other sites I have.

Only found casinomeister about a year ago again from another jackpotty poster.

It's worth checking your emails. The first was sent before you posted on here. Most email providers have a 'deleted items' or 'trash' folder.

PM me if you don't find it.

Mark

Edit: 32Red please - we spend fortunes on branding

 

[Yorkstar]

Goatwack. Regarding going to great lengths on here and the other site, to get my story heard, first point is I wanted somewhere to vent, as I did feel pretty sick, and probably just wanted to here some more stories to make me feel better, that these things do happen to other people as well.

Also 2nd point both here and the other site have the online topic, and especially over there I did think it would be a nice little topic to bring up, and hear people's thoughts.

 

[Yorkstar]

Ok cheers mark will have a good check through them.

 

[Yorkstar]

And yes deeplay, I'm not desperate, and believe it or not I do have a life away from online gaming and my I phone, so disappeared certanly not, to be honest it was a week ago now so the pain as gone, I'm glad it's been a decent thread though, and has I've said I just wanted a bit of feedback on the topic, and I definitely can't say that I haven't.

 

[goatwack]

Goatwack. Regarding going to great lengths on here and the other site, to get my story heard, first point is I wanted somewhere to vent, as I did feel pretty sick, and probably just wanted to here some more stories to make me feel better, that these things do happen to other people as well.

Also 2nd point both here and the other site have the online topic, and especially over there I did think it would be a nice little topic to bring up, and hear people's thoughts.

Well yeah, that's what I said. It was a lenghty post and not dissimilar to the one here, that's not meant to be derogatory.

We see new members become one-hit wonders around here all the time, they'll relay their hardship tales to us and slag off x y z casino, using the tactic to get some frantic rep scrambling onto the forum to rectify the situation and appease the player.

You have to acknowledge how it looks on the surface. Chances are you made a genuine mistake and I for one generally gave you the benefit of the doubt without going full-gun.

As you've stated, you don't want the money back anyway and that's a good start. You seem like an affable fellow and perhaps we'll see you around here contributing in future

 

[Yorkstar]

Ok appreciate you will get many 'one hit wonders' and in music terms i do love one, but in this case its not me, but to you i suppose im going to say that.

At the time i was half angry at myself for not realising the other account, and half angry (angry a bit strong, i wasnt the incredible hulk or anything), well not quite, half angry at the casino for even letting me anywhere near the bonus stage, and nothing of this would be getting talked about, has i said the other day just glad i didnt wager all the way, with possibly an even bigger bank, that would of been a lot worse.

Hasn't put me of the online gaming just yet had goes with netbet,skyvegas, and coral, only try to keep 3 accounts at one time, but maybe after this it would be sensible to just to have 1.

But has others probably find the same sites can become, a bit stale, a change of scenery is sometimes nice, one of my main reasons for popping over to 32red, plus they have a cracking welcome bonus.

 

[goatwack]

Ok appreciate you will get many 'one hit wonders' and in music terms i do love one, but in this case its not me, but to you i suppose im going to say that.

At the time i was half angry at myself for not realising the other account, and half angry (angry a bit strong, i wasnt the incredible hulk or anything), well not quite, half angry at the casino for even letting me anywhere near the bonus stage, and nothing of this would be getting talked about, has i said the other day just glad i didnt wager all the way, with possibly an even bigger bank, that would of been a lot worse.

Hasn't put me of the online gaming just yet had goes with netbet,skyvegas, and coral, only try to keep 3 accounts at one time, but maybe after this it would be sensible to just to have 1.

But has others probably find the same sites can become, a bit stale, a change of scenery is sometimes nice, one of my main reasons for popping over to 32red, plus they have a cracking welcome bonus.

Indeed! They really should have a tagline for it.

"So good, you'll want to take it twice"

 

[Yorkstar]

like I say only found this site around a year ago, and have enjoyed reading some good threads.
If there's some decent guys on here and I can see a bit I of humor, probably at the moment towards my part well I will certanly stick around. All the best.

 

[Yorkstar]

Can I also just say a few of you on here seem quite good humoured which is always nice, although I do use the word (quite) very loosely .

 

[mina1929]

I have a special casino book with all the names, passwords, comments etc as there are a lot of casinos out there and you can't remember all of them.

Yes I am organised I am a Virgo

No mistakes for me trying to sign up twice to any casino.

As far as I am concerned 32 Red have done the right thing and all casinos would do the same.

 

[goatwack]

I have a special casino book with all the names, passwords, comments etc as there are a lot of casinos out there and you can't remember all of them.

Yes I am organised I am a Virgo

No mistakes for me trying to sign up twice to any casino.

As far as I am concerned 32 Red have done the right thing and all casinos would do the same.

You and McGameboy should partner up. Imagine the logistical perfection. I mean he records every win at every conceivable betsize and -get this- he even mentioned the time of his hits the other day!! :Read:

 

[Yorkstar]

That certanly dosent seem a bad idea at all mina, yorkstars special casino book coming up very soon .

 

[mina1929]

You and McGameboy should partner up. Imagine the logistical perfection. I mean he records every win at every conceivable betsize and -get this- he even mentioned the time of his hits the other day!! :Read:

Wow that is impressive, all I keep is my winning screenshots and file it in monthly order lol

Harry is another one that is so well organised and I think he would make a good detective as well.

You and Jonmincher should do a comedy duo, you two make my day, so funny

 

[Jd666]

Wow that is impressive, all I keep is my winning screenshots and file it in monthly order lol

Harry is another one that is so well organised and I think he would make a good detective as well.

You and Jonmincher should do a comedy duo, you two make my day, so funny

Goat Mince

 

[mina1929]

Goat Mince

So funny you can join them too

 

[Yorkstar]

Just to give a little update on this story.
After to be honest not thinking much more about it, suprisingly things have a turned around,
A few conversations with mark from 32 red, a decent guy it seems, I still couldn't find email from Friday, but mark we arranged an email from the pay team today, and after looking at my gaming history and way of playing and other aspects was decided in the end to pay what was left before bonus funds were seized.

like I say not really expecting it, but nice to see, and of course glad I was not to be seen as trying it on, and was just a mistake on my account.

This goes to show that what plenty have said about 32 red seems to be true in terms of a very good company.

The issue the other week didn't put me of on line gaming to much, but this as now filled me with a great confidence and a playing at ease.

Instead of closing the account I will be keeping 32 red now in top 3 now and certanly playing there again.

Again like the other day appreciate everybody's input and made it an interesting thread, and like I say I'm not just saying it now because of a good outcome, i was generally happy to have interaction and feedback on the matter either way.