Whine and Moan 32Red situation

[Yorkstar]

No problem Adam, im going back to jpf as we speak, in fact maybe playing on pub fruits is maybe better, after putting a few quid in deal or no deal decade maybe not

 

[EbeeDog]

Dammit! All day long it's been going and I've missed the Harry and Goatie Show. DOUBLE DAMMIT

 

[goatwack]

Dammit! All day long it's been going and I've missed the Harry and Goatie Show. DOUBLE DAMMIT

Sorry man. Stick around and who knows what buffoonery we'll serve up next. It is my speciality after all!

 

[Harry_BKK]

glad to see you joined the community yorkster, ONLY after a few people - myself included, suggested you you had nothing to lose by doing so
i didn't realize that you took the sub when you mentioned it on jpf mate, which obviously does complicate matters more, but i (as mentioned there) also have 2 accounts with 32red... although i didnt take the signup bonus with the 2nd one - and CS knew i had made a second account and if i remember they actually suggested it (password problems iirc), and again as said the other week, i had made the odd withdrawal since.
Anyway, stay off the shots bro

Thanks for posting this Adam as it confirms that the OP knowingly opened a 2nd account and claimed the SUB again, confirming my suspicion that

- he is potentially a fraudster
- he opened the thread here telling only half the story as other fraudsters usually do
- he hoped that he will get the confiscated balance back by asking for our sympathy/input and hence putting some pressure on 32RED

32RED is one of the most lenient casinos when it comes to player issues and will confiscate winnings only as a very last resort, hence, it must have been a clear cut case for them to do it this time.

As for you having 2 accounts i do not believe CS suggested it. Password problems are not a reason at all as it can be reset at any time. In the unlikely even of duplicate accounts they either close one or merge them into one. That is how i know it, but i do stand to be corrected.

Their T&C's state clearly:

 

[Jd666]

glad to see you joined the community yorkster, ONLY after a few people - myself included, suggested you you had nothing to lose by doing so
i didn't realize that you took the sub when you mentioned it on jpf mate, which obviously does complicate matters more, but i (as mentioned there) also have 2 accounts with 32red... although i didnt take the signup bonus with the 2nd one - and CS knew i had made a second account and if i remember they actually suggested it (password problems iirc), and again as said the other week, i had made the odd withdrawal since.
Anyway, stay off the shots bro

It was mentioned on the first post on JPF

@Yorkstar
Was it the flash version you signed up to.
I know if i have cleared my cache, cookies and my throat, it didnt recognise i was already a member and it used to take me to the registration page again with no details prefilled on it.

EDIT... Its a different version of flash now to when i last played on it, and being on a different computer, i cant tell if it doesnt automatically put your username back in

 

[paul7388]

For the hell of it I thought id open up the registration page on flash.

Typed name then email expecting it to say email already used but it never. Then filled in rest of page.

Not sure what would have happened if I had continued as not making a duplicate account but I'm pretty sure it used to flag up as soon as you typed email address.

Don't think its the case here but some people will have 32RED accounts and not know it as they never directly signed up to 32RED.

I remember when most microgaming casinos pulled out of UK accounts were transferred to 32RED from some. I had to ask live chat to just close them even tho they were offering bonuses etc. as I didn't want to run risk of having more than 1 account.

 

[Yorkstar]

Not sure about flash version to be honest, at the end of the day what I've said is exactly what happend, not trying to be clever, getting money back or whatever else as been pointed out by my good friend mr harry, just thought I would share my thoroughly exciting story on afterall is an online gaming forum, so again thanks for the feedback, sort of I think.

I went on sky Vegas last night and won a 100 of a tenner on that new goo goo monsters game not to bad really, only later to put 100 in coral on rhino, but no money confiscated which was nice.

Paul it was 100 percent same email address, in a way like my brother pointed it could of been a lot worse I could of got all the way to the end of wagering with a few more decent wins and maybe finishing with over 2 grand, and then told the brilliant news, so I suppose at least I found out a bit before then, only because I went to live chat, I must add.

And Harry you big git I DID that's in capital letters not know I already and an account, my mistake then yes yes yes.

 

[MightyDuck]

What does jpf mean?

 

[Harry_BKK]

For the hell of it I thought id open up the registration page on flash.

Typed name then email expecting it to say email already used but it never. Then filled in rest of page.

Not sure what would have happened if I had continued as not making a duplicate account but I'm pretty sure it used to flag up as soon as you typed email address.

Don't think its the case here but some people will have 32RED accounts and not know it as they never directly signed up to 32RED.

I remember when most microgaming casinos pulled out of UK accounts were transferred to 32RED from some. I had to ask live chat to just close them even tho they were offering bonuses etc. as I didn't want to run risk of having more than 1 account.

Did the same Paul last night on the flash version. I closed my 32RED account months ago, emptied cookies/cache countless times since and when i got to Page 3 of the Registration Interface it had my old account number and password already in the right spaces as you see it on Page 1 of this thread.

Hence, they might not do the email flagging any more since they found a way of having the account number stored on your device or they do still check for the email address in the background and then pre-fill the last page with the account number/user name and password.

The OP admitted to tweaking the user name, therefor he knew very well that he has an account with them already but went ahead and claimed the SUB anyway.

 

[Yorkstar]

The last I will say on the matter is, any big casino should instantly know if you already have an account, all details were exactly the same apart from a quick slight change in username, the live chat excuse was ' the 2 accounts can sometimes take a while to find each other in records, but again as I've said I signed up Saturday, this dilemma wasn't been discussed on live chat until the Monday night, so 2 days to realise 2 accounts and as I've illiterated I got in touch with them.

If I blasted my original 50 pound deposited and busted out quickly, would they have got in touch with me to say sorry and give me back original stake, I'm afraid I'm not to sure.

JPF. Is jackpottyforums, is a good site a bit more fruit machine related but also plenty other good topics going on and a pretty decent bunch.

 

[paul7388]

Did the same Paul last night on the flash version. I closed my 32RED account month ago, emptied cookies/cache countless times since and when i got to Page 3 of the Registration Interface it had my old account number and password already in the right spaces as you see it on Page 1 of this thread.

Hence, they might not do the email flagging any more since they found a way of having the account number stored on your device or they do still check for the email address and then pre-fill the last page with the account number/user name and password.

The OP admitted to tweaking the user name, therefor he knew very well that he has an account with them already but went ahead and claimed the SUB anyway.

As I said Harry I never carried on by first page so it might have told me I already had an account.

Just used to way it used to be. As soon as you typed your email it used to flag automatically that that email is already in use.

Its saved me in past lol. I went to try videoslots not long ago because of great reviews. But sonn as I started entering details it flagged I had an account. I had forgot id joined in 2014 and only made first deposit. Could swear I hadn't joined them but had.Still don't know why I never used them for 2 years lol

 

[Yorkstar]

Harry I did not think anything of the username situation at the time in highnsight maybe yes.

 

[Jd666]

As I said Harry I never carried on by first page so it might have told me I already had an account.

Just used to way it used to be. As soon as you typed your email it used to flag automatically that that email is already in use.

Its saved me in past lol. I went to try videoslots not long ago because of great reviews. But sonn as I started entering details it flagged I had an account. I had forgot id joined in 2014 and only made first deposit. Could swear I hadn't joined them but had.Still don't know why I never used them for 2 years lol

I just had a go, put my 32Red email in and proper details and went to second page.
Didnt flag anything up.

Didnt go to third page though lol

 

[Yorkstar]

I suppose maybe keeping to just maybe 3 sites would help and just use them, but like anything you do fancy a change sometimes, in saying that I've probably only ever used maybe 10 over my on line lifetime probably close to 10 year.

 

[Harry_BKK]

No worries Yorkstar

I am not a customer of 32RED, hence no need to defend them but your OP just didn't cut it for me, sorry.

However, if it is that easy to create a duplicate account then 32RED has a serious security loophole. Will flag this thread to Mark to see what he has to say about that.

 

[Harry_BKK]

I just had a go, put my 32Red email in and proper details and went to second page.
Didnt flag anything up.

Didnt go to third page though lol

You can go to Page 3, nothing will happen other then this, just did it one more time and the username/password are there the soon it opens page 3:

 

[Jd666]

You can go to Page 3, nothing will happen other then this, just did it one more time and the username/password are there the soon it opens page 3:

View attachment 70003

Not for me, but as i said earlier, i havent played 32Red on this laptop.
But still hasnt flagged up

 

[Harry_BKK]

Not for me, but as i said earlier, i havent played 32Red on this laptop.
But still hasnt flagged up

In my view, 32RED has then quite a loophole in their registration process. Not really acceptable as you could have problem gamblers who SE'ed registering a duplicate account without trouble.

 

[Jono777]

Ok harry im sure yout a decent guy deep in side

He is!

On another note, any UK player who had an account with Go Wild Casino would have had their account and all details migrated to 32 Red.

Maybe that caused the issue

 

[TheAddict]

No problem Adam, im going back to jpf as we speak, in fact maybe playing on pub fruits is maybe better, after putting a few quid in deal or no deal decade maybe not

is a dire selection out there m8.... haven't played one with noels fat head on it for a while, other than a tucked mega on 70 (god knows how it's still out there) never actually put a quid in decade yet lol... no plan on doing so either!

 

[TheAddict]

It was 5am & it's safe to say i was not entirely all there when i was reading on JPF, and had missed the part where he took a bonus, only here when reading the initial post did i realize.

As for my account, well Harry iirc (and it was a good year ago) i did try to reset the password multiple times, but the emails never came through after an hour or 2. Eventually i asked chat if they can reset it, and i was then told to create a second account - or they did for me. Of course, a few hours later i suddenly had 5 requests in my email account for resetting password lol ... but by then i had been given/or created another account.
I know if i go to reset my password now ( which i have done a few times due to memeory loss ) i get the option to reset a password for 2 accounts (obviously the other one being my original account) i of course never took any SUB with the 2nd account, just the normal DOTD's.
And i've been here long enough to know that 32red are a class outfit indeed, i think i wrote a paragraph not so long ago on how good i thought they were - despite i don't play there no more (i love DOA to much!)

 

[Jasminebed]

Yorkstar, I'll give you the benefit of the doubt, and assume you forgot or it was a migration issue.

I've got to a point I'll usually drop into chat when joining a casino if I have any doubts to ask. Once in all these years I did, but the casino had acquired another casino with a different name.

You can see how highly they are thought of here, and I am a loyal player myself. They are doing the right thing by you and refunding your deposit.

They do offer daily bonus, as well as tournaments and frequent free contests of some sort.

Give them a try on your original account once you have things sorted out.

 

[EbeeDog]

As I used to quite be quite a sot, I was always signing up to who-knows-what when I was f'd up.

So, when ever I signed up at a casino sober, I had them check to see if I was duplicating another account. (Kinda like Harry's 'get verified first' thing - it became a habit.)

I always checked first so they would have no reason to screw me later.

 

[EbeeDog]

Ok harry im sure yout a decent guy deep in side

Yeah he is, but he really needs to watch who he associates with on this forum....:nod:

 

[goatwack]

JPF. Is jackpottyforums, is a good site a bit more fruit machine related but also plenty other good topics going on and a pretty decent bunch.

I see Kou187 is posting all his Montezuma & Rhino mega wins there too!!

Cor blimey I even see Kidgloves and the star of this thread - Yorkstar - on there. Judases the lot of you!

It looks very blue and it's full of new people