YES, they makes me crazy with their excellent service!!
Casino of the Decade ? Having doubts at first but after this incident, i finally put my hands up and down and up and down for this 32Red Group Casinos.
The story goes like this..
After a win of $450, I withdraw $400 and was having a remaining balance of $50 in my real money account. After a long session, I've decided to play in PRACTISE mode.
When I logged into practise mode, I saw my practise credits was also shown as $50. It clearly stated as $50 practise credits and there was a button above it showing "Win real money" which
shows that I am clearly in practise mode. So i decided to practise and play blackjack and played all the $50 practise credits down to $0.00 .
Shockingly, when i log in back into my real mode, my $50 real money was gone too. This means that I was playing with my real money in PRACTISE mode. Got it ? haha.
I quickly contact live chat and explain about this incident and they contacted the software providers to confirm the errors. Knowing that there is a casino rep in casinomeister, named Pat,
I also give him a private message about my problem.
The next day, I received an email from support and Pat that the software providers has confirmed the software errors and they apologised. Therefore, Pat the manager return my $50
and even took the initiative to give me an ADDITIONAL complimentary $50 (no need wagering)! So I got $100 now !! WOW!
Thumbs up for their quick and excellent service in solving the problem! If their service maintain to be this good, other casinos will have to close down! haha!
LOVE 32 RED GROUP!! AMAZING SUPPORT! =)
Casino of the Decade ? Having doubts at first but after this incident, i finally put my hands up and down and up and down for this 32Red Group Casinos.
The story goes like this..
After a win of $450, I withdraw $400 and was having a remaining balance of $50 in my real money account. After a long session, I've decided to play in PRACTISE mode.
When I logged into practise mode, I saw my practise credits was also shown as $50. It clearly stated as $50 practise credits and there was a button above it showing "Win real money" which
shows that I am clearly in practise mode. So i decided to practise and play blackjack and played all the $50 practise credits down to $0.00 .
Shockingly, when i log in back into my real mode, my $50 real money was gone too. This means that I was playing with my real money in PRACTISE mode. Got it ? haha.
I quickly contact live chat and explain about this incident and they contacted the software providers to confirm the errors. Knowing that there is a casino rep in casinomeister, named Pat,
I also give him a private message about my problem.
The next day, I received an email from support and Pat that the software providers has confirmed the software errors and they apologised. Therefore, Pat the manager return my $50
and even took the initiative to give me an ADDITIONAL complimentary $50 (no need wagering)! So I got $100 now !! WOW!
Thumbs up for their quick and excellent service in solving the problem! If their service maintain to be this good, other casinos will have to close down! haha!
LOVE 32 RED GROUP!! AMAZING SUPPORT! =)