32Red Group Makes me CRAZY!

shahran84

Non-Gambler
Joined
Aug 4, 2011
Location
Singapore
YES, they makes me crazy with their excellent service!!
Casino of the Decade ? Having doubts at first but after this incident, i finally put my hands up and down and up and down for this 32Red Group Casinos.

The story goes like this..

After a win of $450, I withdraw $400 and was having a remaining balance of $50 in my real money account. After a long session, I've decided to play in PRACTISE mode.
When I logged into practise mode, I saw my practise credits was also shown as $50. It clearly stated as $50 practise credits and there was a button above it showing "Win real money" which
shows that I am clearly in practise mode. So i decided to practise and play blackjack and played all the $50 practise credits down to $0.00 .

Shockingly, when i log in back into my real mode, my $50 real money was gone too. This means that I was playing with my real money in PRACTISE mode. Got it ? haha.
I quickly contact live chat and explain about this incident and they contacted the software providers to confirm the errors. Knowing that there is a casino rep in casinomeister, named Pat,
I also give him a private message about my problem.

The next day, I received an email from support and Pat that the software providers has confirmed the software errors and they apologised. Therefore, Pat the manager return my $50
and even took the initiative to give me an ADDITIONAL complimentary $50 (no need wagering)! So I got $100 now !! WOW!

Thumbs up for their quick and excellent service in solving the problem! If their service maintain to be this good, other casinos will have to close down! haha!

LOVE 32 RED GROUP!! AMAZING SUPPORT! =)
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
This is the casino of the decade for 32 reasons obviously. With the intolerant gang we have here the casino that comes out tops is bound to be something extraordinary. I havent been able to play there for some years but they never cease to amaze me with their excellent services. They believe the customer first and then investigate against others who doubt the customers first then just use every trick in the book to discredit the player.
 

slotjunkie

Dormant account
Joined
Nov 4, 2009
Location
Washington State
Wow, that is an awesome story. I guess that is one of the many reasons why they remain "untouchable" when it comes to being on the top of the online casino world.

USA, when?????????
 

AudiManinBoro

Dormant account
Joined
Jun 19, 2006
Location
UK
Doesnt surprise me in the slightest. In facts to be honest words are actually starting to fail now about how good 32Red really is. Top Notch service and the consideration for their players is truly astounding in all senses.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
I would like to bring out big praise to 32RED, in this case Cashier :)

As most of you maybe have read about my complain issue, in regards to withdrawal to Skrill. Where error happened and they wanted to send back to my visa card. (I know Nifty will know :D )

Sorry could not help that :p

No this all ended up in quick response from 32RED who managed to transfer both my new withdrawal and also their mistake with withdrawal before that.

But guess what, I recieved new email. Where they stated sorry, The withdrawal which was sent to your card in first place, we could not stop this transaction. Please check when you recieve this.

So i though okay they will want this back. But no i got to keep that as well!! :lolup: How extraordinary excellent service is that???

So i got 200$ + 300$ to my Skrill account + 200$ extra to my visa card.

Big thanks to 32RED. Backside of all this is I actually played more than 200$ back to 32RED after this.
But I am very thankfull for their nice gift. Pure class act from 32RED ! :notworthy
 

Jennifer

Banned User - violation of <a href="http://www.cas
Joined
Oct 2, 2011
Location
canada
OP reeks of a shill. I lost $20,000 there with no wins at all and when I complained a little they told me oh well too bad. I didnt get any kind of bonus or incentive. They are greedy and Im glad I dont play there
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
OP reeks of a shill. I lost $20,000 there with no wins at all and when I complained a little they told me oh well too bad. I didnt get any kind of bonus or incentive. They are greedy and Im glad I dont play there

Hi Jennifer,

I'm sorry if you have had a bad experience. It certainly sounds out of the ordinary. Could you PM your account number please?

Thanks
Mark
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
OP reeks of a shill. I lost $20,000 there with no wins at all and when I complained a little they told me oh well too bad. I didnt get any kind of bonus or incentive. They are greedy and Im glad I dont play there

if there is one casino, that does NOT need shills, it;s 32Red.
Sorry, but I doubt that you'll find any sympathy for you blowing 20K. That was your choice.
If you think, in gambling, that throwing more money in, will guarantee any wins, then you need to stop, and reconsider what you're doing.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
OP reeks of a shill. I lost $20,000 there with no wins at all and when I complained a little they told me oh well too bad. I didnt get any kind of bonus or incentive. They are greedy and Im glad I dont play there
You keep posting this stuff and frankly I don't believe you - unless you class a "win" as something way over 100 x your bet, like x 500 or something.
So what do you class a "win" as?

Also I asked in the other thread what games you were playing and you ignored the question.
So I'll ask again: What slots have you been playing?

KK
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
I would like Mark to clarify, that she has actually been depositing 20.000$ and lost all.
Looking forward to hear the story Mark :lolup:
 

Jennifer

Banned User - violation of <a href="http://www.cas
Joined
Oct 2, 2011
Location
canada
You keep posting this stuff and frankly I don't believe you - unless you class a "win" as something way over 100 x your bet, like x 500 or something.
So what do you class a "win" as?

Also I asked in the other thread what games you were playing and you ignored the question.
So I'll ask again: What slots have you been playing?

KK

Why are you getting so worked up and following my posts? Are youu an affiliate or something because I dont get why some random person would get so upset about my thoughts. Guess what people have seperate opinions? Imagine that?

As for ignoring you I dont even kno if I read that post so relax.

And by the way it wasnt $20,000 it was $37,000 to be exact. And if I feel like it maybe later I'll copy and paste live chat so you can see them confirming this. But thats only if I feel like it and you change your attitude if youre truly interested.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Why are you getting so worked up and following my posts? Are youu an affiliate or something because I dont get why some random person would get so upset about my thoughts. Guess what people have seperate opinions? Imagine that?

As for ignoring you I dont even kno if I read that post so relax.

And by the way it wasnt $20,000 it was $37,000 to be exact. And if I feel like it maybe later I'll copy and paste live chat so you can see them confirming this. But thats only if I feel like it and you change your attitude if youre truly interested.

KK is an affiliate and he gets worked up with updating his own website, his own work and household chores including taking care of his 2 children (being a responsible father obviously) so he has no time to fret over you. He has a sense of justice however and may not see you eye-to eye in calling the op a shill and denouncing 32RED which is one of the best casinos around. The fact that you are posting something incredulous ie 500000 spins without any worthwhile returns instils in normal players a sense of disbelief so it is perfectly normal for others to express their own views on this. In fact, I just posted in the tin foil thread with my own observations.

Lively debate should be like this. You post something and you expect others to post with their thoughts. Some may side with you or even express sympathy whereas others may have reservations or even be cynical. Whatever, you should learn to take things in your stride and not get upset over others' opinions.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Tell you what Jenny, next time you have $37,000 to spend, give it to me and i`ll play for you and you keep every single penny I win, I noticed in the other thread you were playing BDBA multi reels at $18 a spin on a $700 balance, that`s just 38 spins x 4 = 142, that`s not even enough spins to trigger the average free spins target of around 150 spins, and here lies the problem, you bet far to big with your balance hun, instead of chasing that balance depleting high stake biggy, force a decent win by lowering your stake, therefore increasing your chance to hit a big win tenfold ;).
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Tell you what Jenny, next time you have $37,000 to spend, give it to me and i`ll play for you and you keep every single penny I win, I noticed in the other thread you were playing BDBA multi reels at $18 a spin on a $700 balance, that`s just 38 spins x 4 = 152, that`s barely enough spins to trigger the average free spins target of around 150 spins, and here lies the problem, you bet far to big with your balance hun, instead of chasing that balance depleting high stake biggy, force a decent win by lowering your stake, therefore increasing your chance to hit a big win tenfold ;).

Oooops bad maths :oops: fixed, but you catch my drift ;).
 

Slotster!

I predict a riot.
Joined
Oct 17, 2004
Location
Location, Location!
Why are you getting so worked up and following my posts? Are youu an affiliate or something because I dont get why some random person would get so upset about my thoughts. Guess what people have seperate opinions? Imagine that?

As for ignoring you I dont even kno if I read that post so relax.

And by the way it wasnt $20,000 it was $37,000 to be exact. And if I feel like it maybe later I'll copy and paste live chat so you can see them confirming this. But thats only if I feel like it and you change your attitude if youre truly interested.

I think it was this bit:

I lost $20,000 there with no wins at all

See - that's pretty much impossible. Unless you put it all on one bet or something, or you're me :oops:

Seriously though. That's got to be an exaggeration? (I hope!)
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
Fair play,had a bit of an issue with a withdrawal yesterday,(just for the record it wasn't a disputed payout-just a problem with a method of payment) and spoke to Mark who kindly chucked 32 quid in my account-didn't withdraw but it killed some time.

I wish there were more casino's that followed the example set by these guys,Ladbrokes promotions seem to have got better but they still don't have a patch on 32red,the way they treat their customers is just exemplary.:notworthy
 

Vegasbum

Senior Member
Joined
Jul 27, 2007
Location
Ontario
Jennifer...here is a post you made in the winners screenshot:

lol some of you guys are insane with how much you bet! I see people betting $9 per pull on the slots,,,thousand dollar bets on blackjack...wow and Im such a wimp I feel gross betting even $2 per pull!



Yet now you come on here and tell us what a big roller you are. I think you are really a low betting gambler who lost their money and are now crying foul. Just my opinion
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
OP reeks of a shill. I lost $20,000 there with no wins at all and when I complained a little they told me oh well too bad. I didnt get any kind of bonus or incentive. They are greedy and Im glad I dont play there

Why should you get a bonus just because you lost? Suck it up,it was your choice-you lost.End of.

Find it hard to believe you didn't get any win at all unless you placed some ridiculously large bets,whether its $20 or $20,000 it was your choice to gamble there.

Every casino will have complaints like this,but you will find 99% of people here will disagree with your opinion of 32Red.
 

Jennifer

Banned User - violation of <a href="http://www.cas
Joined
Oct 2, 2011
Location
canada
Jennifer...here is a post you made in the winners screenshot:

lol some of you guys are insane with how much you bet! I see people betting $9 per pull on the slots,,,thousand dollar bets on blackjack...wow and Im such a wimp I feel gross betting even $2 per pull!



Yet now you come on here and tell us what a big roller you are. I think you are really a low betting gambler who lost their money and are now crying foul. Just my opinion

Reading comprehension?

$700 worth of $18 pulls is comparable to $1000-$2000 multi hand blackjack bets? :eek2:

After I lost a bunch of money on their non paying casino (yes we know! the affiliates will say differentv:eek:) I made some $18 bets. Did I say in that post I dont make bigger bets? Did I say I feel gross and guilty if I do? Yup I think I did! Its called chasing a loss and when people do it, it tends to make them feel ashamed.

So my opinion, you are an affiliate and trying to bash people who take issue with not hitting on a certain network. If you dont like my opinion, deal with it. Dont try to insult me and Id actually like the few people crying at my posts. Stop. This is a public forum and Im not here to argue with the casino reps as they have one reason for trying to discredit me. They work for the company Im insulting.

So knock it off.

thank you.
 
Last edited by a moderator:

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Jennifer...here is a post you made in the winners screenshot:



Reading comprehension?

$700 worth of $18 pulls is comparable to $1000-$2000 multi hand blackjack bets? :eek2:

After I lost a bunch of money on their non paying casino (yes we know! the affiliates will say differentv:eek:) I made some $18 bets. Did I say in that post I dont make bigger bets? Did I say I feel gross and guilty if I do? Yup I think I did! Its called chasing a loss and when people do it, it tends to make them feel ashamed.

So my opinion, you are an affiliate and trying to bash people who take issue with not hitting on a certain network. If you dont like my opinion, deal with it. Dont try to insult me and Id actually like the few people crying at my posts. Stop. This is a public forum and Im not here to argue with the casino reps as they have one reason for trying to discredit me. They work for the company Im insulting.

So knock it off.

thank you.
What's up with the cantankerous posting style? Not cool. Vegasbum was making an observation. Don't tell people to simply "deal with your opinion". If you post in a public forum, expect to have people question you or make observations. Thank you.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
You keep posting this stuff and frankly I don't believe you - unless you class a "win" as something way over 100 x your bet, like x 500 or something.
So what do you class a "win" as?

Also I asked in the other thread what games you were playing and you ignored the question.
So I'll ask again: What slots have you been playing?

KK

Valid questions, IMHO.
 

klara1968

Dormant account
Joined
May 7, 2008
Location
CLOSER
THE ULTIMATIVE PLAYERS

Dear FORUM members,are'nt most of us "the ultimative online players"?
As most of us deposit and lose but still happy to come back...
I never cashed out at 32RED but will keep playing there 'cause i feel they are honest and fair with me.ALWAYS.
OK,not big amounts like the BIG SHOTS*** in this post:)cool:),but i'm still having few hours of fun every time i play.
I have a decent work and playing online is not a work or a replacement for something economic.ONLY PURE ENTERTAINMENT.

GOD BLESS YOU ALL.
 

shahran84

Non-Gambler
Joined
Aug 4, 2011
Location
Singapore
Win many times!

Wow, looks like 32Red has good services but their payout is very bad, according to most players.

But heh, I've withdrawn many times in 32 Red Group Casinos alot of times and frankly it's the style of play and the timing issue.
For me, the 32Red always pays me on weekends and late nights. If i play during the afternoon or weekdays, they pay nothing and bonus pays only like less than $10 ($3 spin!!).

I'm proud to say that 32Red do make me lose but also pays me MORE than what I've lost! :)
 
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