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32Red Group Makes me CRAZY!

Discussion in 'Online Casinos' started by shahran84, Jan 31, 2012.

    Jan 31, 2012
  1. shahran84

    shahran84 Non-Gambler

    Occupation:
    Manager
    Location:
    Singapore
    YES, they makes me crazy with their excellent service!!
    Casino of the Decade ? Having doubts at first but after this incident, i finally put my hands up and down and up and down for this 32Red Group Casinos.

    The story goes like this..

    After a win of $450, I withdraw $400 and was having a remaining balance of $50 in my real money account. After a long session, I've decided to play in PRACTISE mode.
    When I logged into practise mode, I saw my practise credits was also shown as $50. It clearly stated as $50 practise credits and there was a button above it showing "Win real money" which
    shows that I am clearly in practise mode. So i decided to practise and play blackjack and played all the $50 practise credits down to $0.00 .

    Shockingly, when i log in back into my real mode, my $50 real money was gone too. This means that I was playing with my real money in PRACTISE mode. Got it ? haha.
    I quickly contact live chat and explain about this incident and they contacted the software providers to confirm the errors. Knowing that there is a casino rep in casinomeister, named Pat,
    I also give him a private message about my problem.

    The next day, I received an email from support and Pat that the software providers has confirmed the software errors and they apologised. Therefore, Pat the manager return my $50
    and even took the initiative to give me an ADDITIONAL complimentary $50 (no need wagering)! So I got $100 now !! WOW!

    Thumbs up for their quick and excellent service in solving the problem! If their service maintain to be this good, other casinos will have to close down! haha!

    LOVE 32 RED GROUP!! AMAZING SUPPORT! =)
     
    16 people like this.
  2. Jan 31, 2012
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This is the casino of the decade for 32 reasons obviously. With the intolerant gang we have here the casino that comes out tops is bound to be something extraordinary. I havent been able to play there for some years but they never cease to amaze me with their excellent services. They believe the customer first and then investigate against others who doubt the customers first then just use every trick in the book to discredit the player.
     
    1 person likes this.
  4. Jan 31, 2012
  5. slotjunkie

    slotjunkie Dormant account

    Occupation:
    Interior Designer
    Location:
    Washington State
    Wow, that is an awesome story. I guess that is one of the many reasons why they remain "untouchable" when it comes to being on the top of the online casino world.

    USA, when?????????
     
  6. Jan 31, 2012
  7. shahran84

    shahran84 Non-Gambler

    Occupation:
    Manager
    Location:
    Singapore
    Awesome indeed. Top class! Fantastico! :)
     
  8. Feb 1, 2012
  9. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Doesnt surprise me in the slightest. In facts to be honest words are actually starting to fail now about how good 32Red really is. Top Notch service and the consideration for their players is truly astounding in all senses.
     
  10. Feb 2, 2012
  11. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    I would like to bring out big praise to 32RED, in this case Cashier :)

    As most of you maybe have read about my complain issue, in regards to withdrawal to Skrill. Where error happened and they wanted to send back to my visa card. (I know Nifty will know :D )

    Sorry could not help that :p

    No this all ended up in quick response from 32RED who managed to transfer both my new withdrawal and also their mistake with withdrawal before that.

    But guess what, I recieved new email. Where they stated sorry, The withdrawal which was sent to your card in first place, we could not stop this transaction. Please check when you recieve this.

    So i though okay they will want this back. But no i got to keep that as well!! :lolup: How extraordinary excellent service is that???

    So i got 200$ + 300$ to my Skrill account + 200$ extra to my visa card.

    Big thanks to 32RED. Backside of all this is I actually played more than 200$ back to 32RED after this.
    But I am very thankfull for their nice gift. Pure class act from 32RED ! :notworthy
     
    1 person likes this.
  12. Feb 2, 2012
  13. Jennifer

    Jennifer Banned User - violation of <a href="http://www.cas

    Occupation:
    stuff
    Location:
    canada
    OP reeks of a shill. I lost $20,000 there with no wins at all and when I complained a little they told me oh well too bad. I didnt get any kind of bonus or incentive. They are greedy and Im glad I dont play there
     
  14. Feb 2, 2012
  15. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi Jennifer,

    I'm sorry if you have had a bad experience. It certainly sounds out of the ordinary. Could you PM your account number please?

    Thanks
    Mark
     
  16. Feb 2, 2012
  17. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    if there is one casino, that does NOT need shills, it;s 32Red.
    Sorry, but I doubt that you'll find any sympathy for you blowing 20K. That was your choice.
    If you think, in gambling, that throwing more money in, will guarantee any wins, then you need to stop, and reconsider what you're doing.
     
  18. Feb 3, 2012
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    You keep posting this stuff and frankly I don't believe you - unless you class a "win" as something way over 100 x your bet, like x 500 or something.
    So what do you class a "win" as?

    Also I asked in the other thread what games you were playing and you ignored the question.
    So I'll ask again: What slots have you been playing?

    KK
     
    4 people like this.
  20. Feb 3, 2012
  21. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    I would like Mark to clarify, that she has actually been depositing 20.000$ and lost all.
    Looking forward to hear the story Mark :lolup:
     
  22. Feb 3, 2012
  23. Jennifer

    Jennifer Banned User - violation of <a href="http://www.cas

    Occupation:
    stuff
    Location:
    canada
    Why are you getting so worked up and following my posts? Are youu an affiliate or something because I dont get why some random person would get so upset about my thoughts. Guess what people have seperate opinions? Imagine that?

    As for ignoring you I dont even kno if I read that post so relax.

    And by the way it wasnt $20,000 it was $37,000 to be exact. And if I feel like it maybe later I'll copy and paste live chat so you can see them confirming this. But thats only if I feel like it and you change your attitude if youre truly interested.
     
  24. Feb 3, 2012
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    KK is an affiliate and he gets worked up with updating his own website, his own work and household chores including taking care of his 2 children (being a responsible father obviously) so he has no time to fret over you. He has a sense of justice however and may not see you eye-to eye in calling the op a shill and denouncing 32RED which is one of the best casinos around. The fact that you are posting something incredulous ie 500000 spins without any worthwhile returns instils in normal players a sense of disbelief so it is perfectly normal for others to express their own views on this. In fact, I just posted in the tin foil thread with my own observations.

    Lively debate should be like this. You post something and you expect others to post with their thoughts. Some may side with you or even express sympathy whereas others may have reservations or even be cynical. Whatever, you should learn to take things in your stride and not get upset over others' opinions.
     
  26. Feb 3, 2012
  27. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Tell you what Jenny, next time you have $37,000 to spend, give it to me and i`ll play for you and you keep every single penny I win, I noticed in the other thread you were playing BDBA multi reels at $18 a spin on a $700 balance, that`s just 38 spins x 4 = 142, that`s not even enough spins to trigger the average free spins target of around 150 spins, and here lies the problem, you bet far to big with your balance hun, instead of chasing that balance depleting high stake biggy, force a decent win by lowering your stake, therefore increasing your chance to hit a big win tenfold ;).
     
  28. Feb 3, 2012
  29. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Oooops bad maths :oops: fixed, but you catch my drift ;).
     
  30. Feb 3, 2012
  31. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    I think it was this bit:

    See - that's pretty much impossible. Unless you put it all on one bet or something, or you're me :oops:

    Seriously though. That's got to be an exaggeration? (I hope!)
     
  32. Feb 3, 2012
  33. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Fair play,had a bit of an issue with a withdrawal yesterday,(just for the record it wasn't a disputed payout-just a problem with a method of payment) and spoke to Mark who kindly chucked 32 quid in my account-didn't withdraw but it killed some time.

    I wish there were more casino's that followed the example set by these guys,Ladbrokes promotions seem to have got better but they still don't have a patch on 32red,the way they treat their customers is just exemplary.:notworthy
     
  34. Feb 3, 2012
  35. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    Jennifer...here is a post you made in the winners screenshot:

     
  36. Feb 3, 2012
  37. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Why should you get a bonus just because you lost? Suck it up,it was your choice-you lost.End of.

    Find it hard to believe you didn't get any win at all unless you placed some ridiculously large bets,whether its $20 or $20,000 it was your choice to gamble there.

    Every casino will have complaints like this,but you will find 99% of people here will disagree with your opinion of 32Red.
     
  38. Feb 3, 2012
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please don't bait other members. Thank you.
     

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