32 red £20k 'freeroll'

[Brockie]

But it never use to be that way, why give the top 5 or 10 prizes cash, but rest of us all bonus? Every time the top 5 places are not worth chasing as those people who rebuy 999 times battle it out, as a small stakes player making lower cash prizes actual cash not bonus would be a incentive.

I would think that if Mg made these tournaments all cash prizes the whole way down to 100th place they would just be giving money away, as I see it the fact that 11th place is bonus money onwards creates the competition to go for 10th and a cash prize.

If it was cash prizes all the way down I think the competition for places would be taken away and you would get players having the free go and maybe one other to get a prize, there is nothing wrong with this but the casinos would soon go out of business!

There are plenty of small stake tournaments on offer as it is with the Daily free roll (when they are reinstated) , the Sure win cup , All day one shot tournaments , all the free to enter qualifiers and also the 3 hour freeroll.

 

[Jono777]

I think it only happens in tournaments

If this was real play, the first would have been worth over £6000 on a £3 stake, and the second worth over £5000, and I could have withdrawn £11000 - but of course it doesn't happen during real play

It does, I've had 3 - My best at 32 Red, I was of course betting no where near £3 a spin

 

[vinylweatherman]

Most tournaments on offer are limited continue. One thing about 999 continue tournaments is that they attract far more money than the limited continue ones. This was made VERY evident when one month, the network accumulator was run as a 999 continue tournament, rather than it's usual format of several hundred rebuys and limited continues. With an accumulator, the prize pot is a function of the amount spent by players, and this one 999 continue accumulator saw the prize pot climb to over €70,000. It gets nowhere near this level normally, so the usual format brings in less cash. What is perhaps surprising is that we don't see MORE 999 continue tournaments, but maybe this is down to the problem of them being good for getting more money from a relatively small band of determined "warriors", but unpopular with much of the player base who feel frozen out due to the large sums of money and time required to be in with a chance of bagging the top prizes.

There are probably less than a dozen of us who routinely feature in the top 5 in the current £20K fortnightly, so a different format for Euro 2016 might be popular with many more players, on top of which, all the prizes will be cash.

 

[Brockie]

The new 50k football freeroll with a prize pool of 10k!!

Think this might be a typo by MG, unless they meant to put 50k worth of prizes up for this tournament?

I at the moment am not overly excited by this tournament as only the top place would be a win and 2nd would be break even, then all other places after that would be a lose if you use all of the 999 continues.

Unless there is also a mistake with the price of each continue, at the moment its set at £2.50 like normal.
I do remember that the Christmas specials were £1 each continue, here's hoping!

 

[LOOKAWAY]

The new 50k football freeroll with a prize pool of 10k!!

Think this might be a typo by MG, unless they meant to put 50k worth of prizes up for this tournament?

I at the moment am not overly excited by this tournament as only the top place would be a win and 2nd would be break even, then all other places after that would be a lose if you use all of the 999 continues.

Unless there is also a mistake with the price of each continue, at the moment its set at £2.50 like normal.
I do remember that the Christmas specials were £1 each continue, here's hoping!

It's 10k a tourney that adds five up to 50k.

Change off game to a football themed slot for the Euros.

 

[Brockie]

It's 10k a tourney that adds five up to 50k.

Change off game to a football themed slot for the Euros.

I have just seen that they have added the other 4 tournaments once I had written what I had.

Also I have just noticed that you must have to qualify for the other 4 tournaments as the amount of people able to enter the next one decreases and so on until only 100 players can play the last one.

 

[hedgehok]

That looks very profitable... for the casino.

And our beloved VWM has the "audacity" to go for 1st and 2nd

 

[09237653]

That looks very profitable... for the casino.

And our beloved VWM has the "audacity" to go for 1st and 2nd

Makes you wonder how much these "tournaments" rake in, i once calculated that the top 10 were paying for at least half of the 20k alone, plus the hundreds of other addons used by 11-100 place.

I've personally given up on it, fighting for bonus scraps with cash addons - just not worth it.

The euro ones while being cash prizes were the same with most prizes only being £10, more than 4 addons used and you make a loss, unless you are ultra lucky, IMO gold factory and shoot are bad games for tournaments at least with hitman or immortal romance you can hit a huge win and have a chance, on gold factory huge wins are very rare and it just favors the rebuyers more. Take the daily 50euro freerolls as an example, you never see anyone get more than 200-250x stake on gold factory, but the leagues of fortune one you see 1000x regularly and i even saw somebody get 9000x once on that.

 

[hedgehok]

Makes you wonder how much these "tournaments" rake in, i once calculated that the top 10 were paying for at least half of the 20k alone, plus the hundreds of other addons used by 11-100 place.

I've personally given up on it, fighting for bonus scraps with cash addons - just not worth it.

The euro ones while being cash prizes were the same with most prizes only being £10, more than 4 addons used and you make a loss, unless you are ultra lucky, IMO gold factory and shoot are bad games for tournaments at least with hitman or immortal romance you can hit a huge win and have a chance, on gold factory huge wins are very rare and it just favors the rebuyers more. Take the daily 50euro freerolls as an example, you never see anyone get more than 200-250x stake on gold factory, but the leagues of fortune one you see 1000x regularly and i even saw somebody get 9000x once on that.

Well the 10 players on the top have already invested ~£15,760 in this tournament, likely to increase considerably during the last hours. So yes, it's not at all a "freeroll" tournament for the casino.

 

[sscrabble]

Anyone else having problems ? I have played several hundred games - but now it will not let me buy any - just shows the 'join' option , but is dead when I click on it.

 

[Brockie]

Anyone else having problems ? I have played several hundred games - but now it will not let me buy any - just shows the 'join' option , but is dead when I click on it.

https://www.casinomeister.com/forum...erver-farce-continues-not-at-all-happy.74450/

This happened on the last tournament, the thread above explains the problems that I had on this.

Once this was fixed for me in the last tournament I have had no other problems ( famous last words!) and I have played today.

If I was you I would try the browser versions of the tournament, if the new and old browser versions don't work, take screenshots of the problem showing that is not your computer at fault ,then get customer services to pass the problem onto Microgaming as soon as possible as they may take some time to sort this for you.

I did wonder why you were not playing on after seeing that nice big jump in your score!!

 

[vinylweatherman]

It's probably obvious by now that I am also having severe problems

For several days, clicking on the link did nothing, it was completely dead. However, I was able to join the following one (Hitman).

I then got an email circular from 32Red apologising for the technical issues on their site, which had been fixed (no they haven't). The link was also dead on the browser version.

Yesterday, I got the double launch on the client, and now instead of a dead link, I am getting the "Invite only - error 5" window when trying to join the current Immortal Romance tournament. I have made plenty of deposits, a few without boni, within the past 30 days, so this should not be happening.

I then decided to see what Dash was like, and even though I had not deposited there for weeks, I could join BOTH the current and the following tournament, but do not entirely trust that they will carry on working - and that was before seeing that sscrabble had been going along nicely for hundreds of games and suddenly seems to have been ejected and expected to "join" all over again.

The earlier problems were not just confined to the 20K casino special, I also got dumped out of the Midweek Moolah mid session and was never able to get back in for days, and it eventually completed.


It does seem that the 32Red group are specifically prone to such severe issues with the tournaments, whereas we don't see such problems at other Viper casinos to anything like the extent we see at 32Red. Although UK players have been frozen out, many Viper casino groups offer a similar menu of "casino specials" alongside the network tournaments, and some look as though they might be even better than the 20K at 32Red.

 

[dunover]

It's probably obvious by now that I am also having severe problems

For several days, clicking on the link did nothing, it was completely dead. However, I was able to join the following one (Hitman).

I then got an email circular from 32Red apologising for the technical issues on their site, which had been fixed (no they haven't). The link was also dead on the browser version.

Yesterday, I got the double launch on the client, and now instead of a dead link, I am getting the "Invite only - error 5" window when trying to join the current Immortal Romance tournament. I have made plenty of deposits, a few without boni, within the past 30 days, so this should not be happening.

I then decided to see what Dash was like, and even though I had not deposited there for weeks, I could join BOTH the current and the following tournament, but do not entirely trust that they will carry on working - and that was before seeing that sscrabble had been going along nicely for hundreds of games and suddenly seems to have been ejected and expected to "join" all over again.

The earlier problems were not just confined to the 20K casino special, I also got dumped out of the Midweek Moolah mid session and was never able to get back in for days, and it eventually completed.


It does seem that the 32Red group are specifically prone to such severe issues with the tournaments, whereas we don't see such problems at other Viper casinos to anything like the extent we see at 32Red. Although UK players have been frozen out, many Viper casino groups offer a similar menu of "casino specials" alongside the network tournaments, and some look as though they might be even better than the 20K at 32Red.

Well you know what to do then!

Very
Irritating
Platform
Error
Ridden

 

[vinylweatherman]

Well you know what to do then!

Move out of Britain so that I can play them

 

[xxshepxx]

Biggest casino scam.

They are guaranteed a profit from it. As lo g as people re-buy, which they will

 

[09237653]

It's insane the amount of addons being used in these tournaments, should make them into accumulators. prize pool would prob end up being at least £50k.

 

[pianoman]

Hey Vinyl
Don't move to Oz then - not good here either mate!
was about to vent further...
might go cash in first!

 

[vinylweatherman]

I have been playing this at Dash due to a permanent error with 32Red blocking the tournament as "invite only", and it was going well, until about 15 minutes ago when it's like someone threw a switch and server lag suddenly kicked in making each spin nearly 10 seconds. Now, half way through the free spins the reels are just spinning and spinning and spinning, and I am awaiting the inevitable of getting booted, and then not being able to get back in for a couple of hours (I'll have lunch and watch a spot of telly).

Do 32Red not understand that they are LOSING MONEY over this, because whilst I am watching telly, I am not spending £2.50 every few minutes on continues, and my overall spend depends on my assessment as to whether I will actually be able to access the tournament for the amount of time needed to go "all the way", spending £2497.50 at Dash, without bonuses, for the chance to get into the top 2 places for a profit.

If problems persist, I will drastically reduce my spend and go for a lower prize, rather than join the elite few who chase all the way through 999 continues.

 

[sscrabble]

I am still having a nightmare with it too - a few games then it starts with the problems - ( in the tournament last fortnight I could not even play one game !) ----------- will be very angry if this does not get sorted as it could cost me plenty as some players do not seem to be having problems !

 

[Mark_32Red (retired acct)]

Thanks guys. Seems like this needs to be pulled after this tournament unless we can get some reassurances from the software providers.

Will investigate tomorrow.

Mark

 

[sscrabble]

Thanks guys. Seems like this needs to be pulled after this tournament unless we can get some reassurances from the software providers.

Will investigate tomorrow.

Mark

Oh no ! I really enjoy these - and no-one else that UK players can access is doing anything similar as far as I am aware (not sure because I only play 32red casinos). I did used to play on the Riverbelle casinos - same microgaming tournaments, until they left because of UKGC - and they never had a problem. You would have thought microgaming would be professional enough to sort this out - but they never seem to get problems sorted.

It only seems to be gold factory and Immortal that give problems for me- loaded and hitman are always okay (thunderstruck was always govong trouble as well) -- how about switching to some other games and trying them?
Riverbelle used breakaway , jane blonde , deck of halls, and many others.

 

[xxshepxx]

Need to pull the viper client I think. As much as it pains me to say as I know it will mean a loss of some of the older games but its too frustrating to carry on playing it. It kills my pc whenever i open it and thats just the downloads within the viper client

 

[pianoman]

Thanks guys. Seems like this needs to be pulled after this tournament unless we can get some reassurances from the software providers.

Will investigate tomorrow.

Mark

Hey Mark, If you want to show MG some screenshots of me playing dastardly spinning reels during its last hours at NedPlay, interspersed (for comparison purposes) with me playing another major tourney, with NO problems, same site - shot sequentially and presented chronologically ... I have a folder full.

One paid entry yet to play out, after which, for me further tournaments at 32RED sites are out of the question.

Following the first debacle recently at GLounge and MG acknowledgement of fault, they grandly offered compensation of free entry next time.
Prompted another investment by me, despite being aware that some days later I'd get a payout worth less than money in: that prize being mere "token money" anyhow.
My deposit had a particular purpose however and when I could not access yet another tourn, I contacted support requesting refund. Instead they recommended I leave it be - otherwise there'd be no evidence to show MG (?)
But then your CS people (having confirmed last 3 digits of my number) simply forgot me - after faithfully promising to call with some proposal to similarly compensate me (hopefully) for all the wasted time upon conclusion of the unable to be accessed tournament.

"Stuff This" (had said to myself) and so recklessly chased down a combined WR for about 4500 - yep, that was your bonus prize money added to my own bloody bonus money on a deposit they didn't want to refund, so 26 hours later walked away with a payout at least...
But you might tell MG I've now uninstalled GL, for good!!!
And with the same problem now having reared its ugly at NEDPLAY, that will also likely be deleted next - although as yet I have not submitted a complaint about AGAIN being a victim of the Viper.
Not sure I'll Dash elsewhere actually...
Might just wait and see huh?

 

[vinylweatherman]

It does seem that this is a problem more specific to 32Red, at least in frequency of occurrence and persistence, rather than viper client casinos in general. It is also intermittent, and when it occurs it affects SOME players whilst others seem to have no problems at all. Further, it seems to be different players that suffer problems each time. This week it's the turn of sscrabble and myself, whilst others seem to be able to play unhindered. Other times, I have not really had problems yet others have reported not being able to access the tournaments at all.

The "this tournament is invite only" error that I am getting at 32Red is new, and also very odd indeed, but at least it's specific enough to rule out "internet pipes" as a cause, it's clearly an error at the tournament server, and may open the way to finding out what the underlying problem is that has been causing all these seemingly random and unconnected errors.

The only reason I can think of for an "invite only" error is the deposit within the last 30 days rule introduced to curb "freeloading", yet I have deposited at 32Red well within the last 30 days, and in any case, if I am blocked from this one because the system can't see that I have qualified by depositing, how come I was NOT blocked from registering for the next two? I am also not having the invite issue at Dash, yet it's been a while since my last deposit, and I was able to register for the current tournament BEFORE making the first deposit needed to buy continues.

Perhaps a different format is needed, one that puts less strain on the servers (and the players). Maybe 500 continues instead of 999, or have each tournament last a whole month with the 999 continues. With fewer continues or more time to play, the days when the server is having trouble will be less important a loss to players as it will be easier to make up for lost availability in the following days as opposed to being faced with 500 continues to play in just 2 days because of a whole load of problems that had prevented play earlier.

 

[nikantw]

...Perhaps a different format is needed, one that puts less strain on the servers (and the players). Maybe 500 continues instead of 999, or have each tournament last a whole month with the 999 continues...

I can’t see a decrease in the number of continues happening, not without increasing the cost of continues or turning more prizes into bonus money. The rule in place is that the first will win some and that can only change for the worst, meaning nobody will win, like the other big tournaments in other casinos. The duration is exactly what they think is necessary for all continues to be used, but not too much to make one bored.

 

[vinylweatherman]

I can’t see a decrease in the number of continues happening, not without increasing the cost of continues or turning more prizes into bonus money. The rule in place is that the first will win some and that can only change for the worst, meaning nobody will win, like the other big tournaments in other casinos. The duration is exactly what they think is necessary for all continues to be used, but not too much to make one bored.

The calculations assume that the tournaments work properly, and when they do there is some healthy competition for the top, although it's still a fact that first place is "bought" rather than "won" because it's IMPOSSIBLE to score at the level needed purely from the "free" entry round.

Playing 999 continues is like having a full time job, so whilst competitors might not get bored, they might get frozen out due to having to work and have some "family time" left over. I was retired early long ago, before I even got into online casinos, and I am single, so time is not that much of a problem for me most fortnights - hence I almost always end up going all the way.

What IS a problem for me is when the technical issues are so overwhelming that I can't play, or have persistent problems (like excessive spin lag), over several days.

I am currently managing to play in Dash, but the spin lag that suddenly kicked in earlier is still there. It has taken nearly an hour to play a mere 10 continues. Such slow play is also very boring and I tend to let it run on autoplay whilst I do other things. The issue is the lag between the autoplay sending the spin request to the server and the result returning to the client. This can be several seconds, but it should be virtually instant, as it is when playing games in the regular lobby most of the time. This points to a severe connectivity problem between the 32Red client and the tournament server, and the tournaments not loading or being unavailable is simply a worsening of this connectivity issue, as is being able to play and then getting booted mid session.

If this connectivity issue was sorted out, many of the other problems may well end up being resolved.

 

[nikantw]

it's IMPOSSIBLE to score at the level needed purely from the "free" entry round.

But it is possible to get 40-50 bonus money without continues, and that makes them (from my point of view) the best tournaments out there. Best combination of format / number of competitors / number of players / prizes.

 

[sscrabble]

Perhaps a different format is needed, one that puts less strain on the servers (and the players). Maybe 500 continues instead of 999, or have each tournament last a whole month with the 999 continues. With fewer continues or more time to play, the days when the server is having trouble will be less important a loss to players as it will be easier to make up for lost availability in the following days as opposed to being faced with 500 continues to play in just 2 days because of a whole load of problems that had prevented play earlier.

I like them as they are (when they are working - I am still having the same problem) - but maybe a variety would be good - 5 day 200 game tournament,, then a one week 500 game , a 2 day 100 game -- a bit of variance to suit a wider range of people. You would presume the casino want to keep them - six to eight hundred people play at least the 'freebie' game --- and they seem to make a decent profit on most - everyone in this Immortal game from 3rd position to thirteenth is going to lose a fair bit - and then they should get a good profit from folks playing off their bonuses in the runners-up places ---- so I hope Mark and co make every effort to keep them going.

 

[09237653]

If it's any consolation I'm having no problems playing these on any site
Have a decent RTP as well but don't have £2500 spare laying around to spend on addons, seems pointless though as most of the front page will be making a LOSS as they do every fortnight anyway.

 

[vinylweatherman]

If it's any consolation I'm having no problems playing these on any site
Have a decent RTP as well but don't have £2500 spare laying around to spend on addons, seems pointless though as most of the front page will be making a LOSS as they do every fortnight anyway.

You might do if you tried playing all the continues. Often they work fine for several hundred continues, then it's like someone throws a switch and they are buggy for days on end, and then suddenly it's all fine again.

Although it's possible to win a small bonus just from the free round, 32Red only stand a chance of making money if people buy continues, and it's these players that 32Red needs to keep happy so that enough of us buy sufficient continues to make running these tournaments financially viable.

If it's SO buggy that the top few can't get anywhere near 999 continues, 32Red could end up losing money. Naturally, if it's clear that many players are having problems, this can be included in any tactical plan to win, or at least score a profit, hence players who have no problems may still not buy 999 continues because they only have to get ahead of the other players for the prize, not score a certain amount.

The top 2 are on 9 million, which is around the 700-800 continue mark, and they are sat there, not battling each other. The next level is around the 6 million mark, so there is a £2000 prize up for grabs just above this score level, which at around the 600 continue mark makes third place even more profitable than second place after all 999 continues.

If one is not having problems, the full £2500 is not going to be needed to score a decent profit this fortnight, unless a fix is delivered in time to spur the rest of us into having a binge on the last 3 days and playing hundreds of continues.

 

[vinylweatherman]

I have managed to have a decent spell for nearly 2 hours, then this very peculiar error message popped up, and as soon as I clicked to dismiss it, everything froze, the lobby and the tournament tab. The client did not terminate as it should have done, and this had to be dealt with in the task manager.

I have also noticed before that during play the lobby sometimes terminates at random, the lobby tab vanishes, and the tournament alone is left running. The other thing I have noticed is that the lobby "turns black" and nothing at all works.

It would appear that there is a very serious underlying software issue that has been recently introduced into the main client, and it seems to be affecting the tournament tab as well. I have often seen everything just freeze up mid play in the tournament, but rarely has this thrown an error message.

 

[nikantw]

I have managed to have a decent spell for nearly 2 hours, then this very peculiar error message popped up, and as soon as I clicked to dismiss it, everything froze, the lobby and the tournament tab. The client did not terminate as it should have done, and this had to be dealt with in the task manager.

I have also noticed before that during play the lobby sometimes terminates at random, the lobby tab vanishes, and the tournament alone is left running. The other thing I have noticed is that the lobby "turns black" and nothing at all works.

It would appear that there is a very serious underlying software issue that has been recently introduced into the main client, and it seems to be affecting the tournament tab as well. I have often seen everything just freeze up mid play in the tournament, but rarely has this thrown an error message.

Today Agent Jane Blonde tournaments went HD. Has something to do with the error I think.

 

[vinylweatherman]

Today Agent Jane Blonde tournaments went HD. Has something to do with the error I think.

Wouldn't surprise me - any tinkering by MG seems to bugger things up.

Had the freeze again earler, went into task manager and began the process of shutting everything down, but as I shut the first instance of "casinogame" which happened to be at the top as it was using most CPU, the lobby disappeared and the remaining tournament tab suddenly woke up and entered free spins. I didn't carry on shutting things down, and I have now spent the past couple of hours playing a lone tournament tab with no lobby "casinogame.exe" process running, and nothing has gone wrong (so far).

Here is the "black lobby" error. I was playing but ran out of funds so went back into the lobby to deposit £400. I then decided to move the lobby focus to the games view, and this is what happened! (The whole thing was then irrecoverable and had to be fully shut down in task manager).

 

[vinylweatherman]

I found this in the event log for one of these Dash casino freezes earlier today. Might be useful for Mark and MGS.

Faulting application name: casinogame.exe, version: 25.0.0.12127, time stamp: 0x509b9a1d
Faulting module name: HsSrv.dll, version: 1.0.10.917, time stamp: 0x4c930239
Exception code: 0x40000015
Fault offset: 0x00017aaf
Faulting process id: 0x1494
Faulting application start time: 0x01d213c8a75a4613
Faulting application path: C:\Microgaming\Casino\Dash\casinogame.exe
Faulting module path: C:\Windows\SysWOW64\HsSrv.dll
Report Id: f09fe7b2-7fcc-11e6-90c0-83ea2240e549

 

[vinylweatherman]

Here's another one.

The symptom was that when playing the current Hitman tournament, there was a brief flicker and the lobby tab disappeared, leaving ONLY the Hitman tournament tab running (which it carried on doing just fine).

Faulting application name: casinogame.exe, version: 25.0.0.12127, time stamp: 0x509b9a1d
Faulting module name: libcef.dll, version: 1.1453.14366.0, time stamp: 0x547f86e7
Exception code: 0x80000003
Fault offset: 0x009232fe
Faulting process id: 0x145c
Faulting application start time: 0x01d2163a992c7db8
Faulting application path: C:\Microgaming\Casino\32red\casinogame.exe
Faulting module path: C:\ProgramData\MGS\Cache\SxS\Assembly.libcef.1.0.0.6\libcef.dll
Report Id: 9606a1d4-8230-11e6-901c-f62d2a17084e


casinogame.exe
25.0.0.12127
509b9a1d
libcef.dll
1.1453.14366.0
547f86e7
80000003
009232fe
145c
01d2163a992c7db8
C:\Microgaming\Casino\32red\casinogame.exe
C:\ProgramData\MGS\Cache\SxS\Assembly.libcef.1.0.0.6\libcef.dll
9606a1d4-8230-11e6-901c-f62d2a17084e

It's just done it again! I am doing other things whilst playing, and just saw a flicker, and sure enough, no lobby tab.

This seems to be a repeatable error and happens after a period of play, rather than right away. Something must be happening in the background that finally gets too much and the casinogame process that runs the lobby aborts, leaving any tabs running on their own.

 

[vinylweatherman]

Major failure

Another major failure about 2 hours ago. Reels suddenly started spinning endlessly and now for the past 2 hours it has been impossible to reconnect to the 20K at Dash. The tournaments are actually showing, but they can't be loaded. In addition, the usual prompt to go to the tournament when logging on doesn't show.

This is the SAME PROBLEM that happened during the last event, where we were assured it had been passed to Microgaming and then supposedly fixed.

Since Dash has no Flash lobby, I am unable to test this as I could when 32Red failed, but in the last failure the Flash lobby also would not load the tournaments.

These are lengthy outages that are taking place, not simply a blip that can be fixed by exiting the client and logging on for a fresh session. These are not related to the client crashes above, this is a loss of connectivity at the Microgaming/32Red end with the tournament servers.

I cannot check as it won't load, but last time it seemed that not all players were unable to play during the outages, so there is something regional about this.

 

[Brockie]

Another major failure about 2 hours ago. Reels suddenly started spinning endlessly and now for the past 2 hours it has been impossible to reconnect to the 20K at Dash. The tournaments are actually showing, but they can't be loaded. In addition, the usual prompt to go to the tournament when logging on doesn't show.

This is the SAME PROBLEM that happened during the last event, where we were assured it had been passed to Microgaming and then supposedly fixed.

Since Dash has no Flash lobby, I am unable to test this as I could when 32Red failed, but in the last failure the Flash lobby also would not load the tournaments.

These are lengthy outages that are taking place, not simply a blip that can be fixed by exiting the client and logging on for a fresh session. These are not related to the client crashes above, this is a loss of connectivity at the Microgaming/32Red end with the tournament servers.

I cannot check as it won't load, but last time it seemed that not all players were unable to play during the outages, so there is something regional about this.

I was then going to reply to say that I could play this morning without any problems but low and behold mine has just most likely developed the same fault that you have there.

I am though playing at 32red so I am able to try the browser versions and these do not load up either.

From the viper client I can still see where I am in regards to the leader board, and It does seem that a few other players may be in the same boat, maybe!

 

[sscrabble]

I was then going to reply to say that I could play this morning without any problems but low and behold mine has just most likely developed the same fault that you have there.

I am though playing at 32red so I am able to try the browser versions and these do not load up either.

From the viper client I can still see where I am in regards to the leader board, and It does seem that a few other players may be in the same boat, maybe!

Mine was ok as well until half an hour ago like you and then went - so I presume that maybe this is them working on it ? --- strange that it happened on dash two hours earlier - but surely that gives them a clue as to where the problem lies - as they might have done some kind of refresh on one then the other - so it might point to a particular server ? It was going so well up to now - no problems at all.

 

[sscrabble]

Its back - they must have sorted it !


It did not even time out - still got my minutes left from half an hour again - so they must have frozen it then done the fix.

 

[vinylweatherman]

Yes, it's back again.

I managed to watch TWO one hour documentaries, have lunch, and even have a short nap.

How long will it stay back though, and what is the underlying problem that just keeps on causing this, seemingly being an issue that MG cannot fix properly.

 

[vinylweatherman]

Not fully fixed.

The existing 20K is working at both 32Red and Dash, so I thought I would have a go at the Midweek Moolah, only to find it's a "dead link", the same problem that I had trying to play the previous 20K at 32Red, and which prompted me to play it at Dash instead.

It seems that this "dead link" issue is also recurring, so what has come back is access to existing tournaments already in play, but the ability to join tournaments is still down.

 

[xxshepxx]

Just the usual for me,

Doesn't open, it's dead, then I get the message that the Viper client has stopped working and is unresponsive.

 

[vinylweatherman]

Just the usual for me,

Doesn't open, it's dead, then I get the message that the Viper client has stopped working and is unresponsive.

Not quite dead then, just enough life in the link to crash the client, but not load the tournament. I am seeing this also, as well as random freezes of the game, mid spin, mid pick bonus, even mid launch. It's a random freeze as though I was watching a video on youtube when the connection just dropped. These freezes often crash the client, but not always.

With the tournament freeze, I hear the "ding" which is the link responding and trying to load the tournament, but the tab briefly flashes up then disappears again, and then I get the "...is not responding" and then Windows takes over with "look for solution" (there isn't one) or "close program".

Something has made the Viper client highly unstable recently, more so than usual, these problems are random and inconsistent, they cannot be reliably reproduced through a set sequence of actions. It seems to be across all brands, not just at 32Red. The tournaments are the most unstable thing of all, but with an unusually unstable Viper client as well, it's probably no wonder that the tournaments are in real trouble now.

A mere 32 players were registered for the Midweek Moolah when I failed to join. It's 34 now.

 

[vinylweatherman]

This is a complete joke


What actually needs to be done to make Microgaming get a grip


Two continues in this morning, and the connection drops again, the reels just spinning and spinning. An hour later, log back in and get the popup to take me to the tournament, click on "continue" and my £2.50 is taken but everything freezes, the "continue" purchase button greys out, but then nothing happens, the game does not launch.

This could cost 32Red thousands in revenue as the scores are pretty weak (apart from sscrabble up top) compared to other runs, and there is plenty to play for in the final 2 days. If the problems persist, players will accept that there isn't sufficient time to compete any longer, so will concede positions that they could probably improve upon over the final 2 days.

 

[vinylweatherman]

20K again!

Is anyone else having trouble with the current 20K (Loaded)?

I am registered, but the game won't load, the loading screen just sits there. It also seems from the lobby view that only 144 people have registered and so far no one has scored a single point.

Support have told me that I am the only one to have reported this issue, and they can't replicate it at their end.

 

[hedgehok]

Is anyone else having trouble with the current 20K (Loaded)?

I am registered, but the game won't load, the loading screen just sits there. It also seems from the lobby view that only 144 people have registered and so far no one has scored a single point.

Support have told me that I am the only one to have reported this issue, and they can't replicate it at their end.

Works fine at my end too. Both with 32red and Golden Lounge.

 

[sscrabble]

Fine here too. 644 players.

 

[vinylweatherman]

This is what I am seeing at 32Red. It's the same on different PCs and also the same if I use the 32Red browser platform or old Flash lobby, so this rules out an issue with my PC.

The ONLY thing they all have in common is the internet connection.

I did think of trying on my phone to check whether something in my internet connection was selectively blocking this tournament, but they are not available on mobile.

 

[sscrabble]

About 10 am they obviously did some kind of fix - --- the reels started spinning non-stop ---- now I cannot get into the game ! - it just does nothing when I click on the game .

 

[vinylweatherman]

About 10 am they obviously did some kind of fix - --- the reels started spinning non-stop ---- now I cannot get into the game ! - it just does nothing when I click on the game .

Maybe we have been swapped around, perhaps it's my turn to be able to get in now


Let CS know, because they think everything is fine and I am the only player to report not being able to get in.

Incidentally, now that you can't get in, what do you see when you select the tournament link and try to look at the number of players registered and the current scores.

I sent Mark a PM about this last night, he may (hopefully) see it today.