3-Dice asked me for ID and will block deposits till they get it

[dreamguardian1]

So anyway the title says it all. As a heads up to american players at 3-dice just had a round of argument with Lance over at 3-dice. Im going to send them my ID but then I dont know if im going to play there much, 1.) their slots are tight and i win More at Club World, but i do like the chat feature and some of their slots at 3-dice but if anything I should be Id'ng them they win more money off of me lol.

That said, last night i made a deposit with paste and pay no problem, requested a withdrawal no problem, got an email about needing ID, ok first i had heard about it from anyone sent an email going HUH?? withdrew my request for withdrawal and played it and lost it (naturally their slots are soo tight) and they dont like you to say anything negative about them they only want to hear positive (too bad with me you get the good and the bad). So tonight i go to make another deposit with paste and pay and told I cannot deposit they withdrew it till I can send them my ID. WTF?? Well guess what, not going to do i. I can be stubborn too. I just wont deposit and I told Lance the rep that. I will just play at Club World where I actually Do win once more often than not and can make deposits while they wait on my Id and they actually accept constructive feedback. I honestly had a scanned copy of it in an email ready to go out to them tonight till this happened, now far as im concerned they can wait till the cow jumps over the moon

I will eventually send them my ID, in a few months....

 

[Nifty29]

So anyway the title says it all. As a heads up to american players at 3-dice just had a round of argument with Lance over at 3-dice. Im going to send them my ID but then I dont know if im going to play there much, 1.) their slots are tight and i win More at Club World, but i do like the chat feature and some of their slots at 3-dice but if anything I should be Id'ng them they win more money off of me lol.

That said, last night i made a deposit with paste and pay no problem, requested a withdrawal no problem, got an email about needing ID, ok first i had heard about it from anyone sent an email going HUH?? withdrew my request for withdrawal and played it and lost it (naturally their slots are soo tight) and they dont like you to say anything negative about them they only want to hear positive (too bad with me you get the good and the bad). So tonight i go to make another deposit with paste and pay and told I cannot deposit they withdrew it till I can send them my ID. WTF?? Well guess what, not going to do i. I can be stubborn too. I just wont deposit and I told Lance the rep that. I will just play at Club World where I actually Do win once more often than not and can make deposits while they wait on my Id and they actually accept constructive feedback.

I will eventually send them my ID, in a few months....

So your point is.....?

You're shitty because you lost? Or because they're asking for what every other casino asks for?

3Dice has done nothing wrong here. I'm sure if you had won when you reversed you would have been happy to send the ID and there wouldn't be an issue.

 

[dreamguardian1]

"So tonight i go to make another deposit with paste and pay and told I cannot deposit they withdrew it till I can send them my ID. WTF??"

They are not going to allow deposits until i send them My identification. Which makes absolutely no sense to me at all. Withdrawals I get it. Deposits I dont get.

 

[dreamguardian1]

Look at it like this Nifty I have had my 3-dice account for over a year almost 2 years, never any problems at all, not even a warning, they just suddently ask for identification for a withdrawal i ask why but say ok they then block me from even making deposits until i send it to them so that i cant even play. That is not acceptable to me and actually yes, I actually went round and round with another casino regarding identification documents for two weeks before it got fixed and there was no withdrawal issue in that one..

And yes I have the chat log with lance if you need me to post that.

 

[Nifty29]

"So tonight i go to make another deposit with paste and pay and told I cannot deposit they withdrew it till I can send them my ID. WTF??"

They are not going to allow deposits until i send them My identification. Which makes absolutely no sense to me at all. Withdrawals I get it. Deposits I dont get.

Obviously they are updating their KYC information. It is not unusual these days to disable all transactions until ID is provided.

There is actually just as much if not more risk with deposits than withdrawals.

I still don't see the issue. It's not like they're asking for something unusual.

 

[Nifty29]

Look at it like this Nifty I have had my 3-dice account for over a year almost 2 years, never any problems at all, not even a warning, they just suddently ask for identification for a withdrawal i ask why but say ok they then block me from even making deposits until i send it to them so that i cant even play. That is not acceptable to me.

So, don't play there.

Again....3Dice have done nothing wrong, and just because they haven't asked for ID in 2 years, doesn't mean they are not entitled to do so at any time.

What's the big deal? Just send the ID!

 

[LaurieJim]

It's common for any casino to request at any time ID info from a player as they are also taking a risk by accepting your deposits, example , someone could pretend to be you and commit fraud against you, it protects you, the casino and your credit card.

When you signed up for pay and paste you had to confirm by a text that your credit card was yours and most likely got a phone call like I did.

It is very hard for players in the US now to play and 3Dice is still standing by it's US players , so why not just do this one thing and scan over your Drivers lic, or someother form of ID, it is not that hard .

Lance has always been a good CS rep and I am sure he would never be rude, sometimes we want to assume from the way someone types that they are being snippy when they are just stating facts, I too have been gulity of this and had to eat crow in the past.



Laurie

 

[Balthazar]

It's common for any casino to request at any time ID info from a player as they are also taking a risk by accepting your deposits

In all fairness, after ~2 years of accepting his money (assuming that it's true) the risk for 3Dice is very minimal at this point and I'd not be happy either. It's not like he could have been depositing with a stolen credit card for the last 2 years and no one noticed.

Now I know that some casinos are "required" to ask for ID's after $XXXX has been deposited and this could be the case here. Or maybe they suspect him of multi-accounting? Other than that, I don't see any legit reason to ask for ID's after such a long time.

Personally I hate sending ID's. The less my personal informations are out there, the better I feel (and I sure understand why some US players are reluctant to send their ID's).

 

[weesie]

I tend to agree with Balthazar. If they haven't asked so far, why now.

Also, with paste and pay, you are verified though them. and they DO CATCH you if you get someone

else to purchase a voucher and you use it. Did this ONCE, never again. Account gets locked instantly.

I was mortified when that happened.

But also, I have never heard of the "If you have deposited so much" , then they need your ID.

I appreciate that they haven't asked for all that paperwork!! Privacy is a big part of it, but I just hate

going through the hassle of it. It's not hard to do, just a pain.

 

[Nifty29]

In all fairness, after ~2 years of accepting his money (assuming that it's true) the risk for 3Dice is very minimal at this point and I'd not be happy either. It's not like he could have been depositing with a stolen credit card for the last 2 years and no one noticed.

Now I know that some casinos are "required" to ask for ID's after $XXXX has been deposited and this could be the case here. Or maybe they suspect him of multi-accounting? Other than that, I don't see any legit reason to ask for ID's after such a long time.

Personally I hate sending ID's. The less my personal informations are out there, the better I feel (and I sure understand why some US players are reluctant to send their ID's).

Correct....YOU don't see any legit reason. Obviously, 3Dice DOES see one.

At this point, nobody else has reported being asked for ID, so the thread title is quite misleading.

The problem can be VERY easily solved by the OP providing the ID. I find it very odd that they are resisting.

Casinos have the right to request ID at any time according to their KYC needs and responsibilities....in fact, it is enshrined in the terms and conditions that the player agreed to when registering an account.

For all we know, the OP may have reached a threshold of some kind with that deposit option or just generally. If it were me, and I wanted to know why, I would PM the rep before starting threads suggesting that all players have to provide ID, which is, at this stage, completely unfounded.

 

[vinylweatherman]

I tend to agree with Balthazar. If they haven't asked so far, why now.

Also, with paste and pay, you are verified though them. and they DO CATCH you if you get someone

else to purchase a voucher and you use it. Did this ONCE, never again. Account gets locked instantly.

I was mortified when that happened.

But also, I have never heard of the "If you have deposited so much" , then they need your ID.

I appreciate that they haven't asked for all that paperwork!! Privacy is a big part of it, but I just hate

going through the hassle of it. It's not hard to do, just a pain.

I have.

It's even in eCogra's eGap standards.

It's also progress in the sense that many players get annoyed that all the trouble over ID starts when they withdraw, and they feel that by accepting the deposits without raising the ID issue, the casino has defrauded them.

Casinos often ask for fresh documents when an earlier one expires, such as a photo ID gone past it's expiry date, or a credit card that has been reissued with a fresh expiry date, even where the number itself remains the same.

It's partly a PR problem as so many casinos say "you will only be asked for this once", which in many cases turns out to be untrue, particularly for the long term loyal player who remains active for several years.

The truth is that you will be FIRST asked for ID when you first withdraw, or when your total deposits reach a certain threshold. You will then be asked again when certain pieces of ID expire, or personal details and/or deposit methods change. Players who have stuck with a particular casino group for many years have often sent in their documents several times throughout their time there.

I had to go through KYC again at Lucky Nugget after the big win last year, even though I had already gone through KYC with them before, and not just once either.

An experienced player usually has their KYC documents scanned and ready to go so that they can comply the instant they get the request, thus minimising any delay.

 

[maxd]

Thread title changed to better reflect the issue at hand.

 

[blonde]

I too find it odd that "out of the blue" they request ID. With this being said, something has definitely happened for 3dice to request such a thing. I guess we will know in due time what went on. Me personally if I wasn't hiding anything I would send in my id to continue playing there.. I mean why wouldn't you? If you have to send in documents to other casinos with no questions asked then what's the big deal?!?!

 

[chayton]

@ the OP, it sounds like you're taking it personally, which is not consctructive. I went to a store once and my debit card was declined, I came home and called the bank and they said that earlier I had used a bank machine that had been tampered with and they locked my card for MY protection until I called and verified who I was and they gave me a different pin number until I could change it. I know it's not the same thing, I'm just saying that don't know what's going on behind the scenes - maybe there's been a rash of fraud at the processor or maybe your account was flagged because someone was trying to hack it.

TBH I'm not getting why you're making a big deal about it, you have the ID already scanned, it's not like you have to pay a lawyer or walk 100 miles to take it to them.

 

[LaurieJim]

Showing ID's are just apart of the everyday society we live in , you have to show it for almost everything , cashing checks, sometimes when you use your credit card , when you buy beer , show your drivers lic. when you get pulled over for doing 85 in a 45 zone and have to pay 175.00 fine , thats another rant, sorry............. Heck I get ID'd for buying beer and was ID'd for cigg's today by a 20 something year old clerk and I'm 50 but its their job

If your gonna gamble online , just suck it up and send them the docs if you wish to continue playing, sooner or later you will have to break down and send them anyways, so just be done with it and not make a big deal out of it.

3 Dice will not sell your info nor will Enzo or anyone there try to steal your identity if that is the worry, this is a trusted casino and as a player for over 2 years , you should know this by now, right ?

Just my opinion for what it is worth if any

Laurie

 

[dionysus]

Showing ID's are just apart of the everyday society we live in , you have to show it for almost everything , cashing checks, sometimes when you use your credit card , when you buy beer , show your drivers lic. when you get pulled over for doing 85 in a 45 zone and have to pay 175.00 fine , thats another rant, sorry............. Heck I get ID'd for buying beer and was ID'd for cigg's today by a 20 something year old clerk and I'm 50 but it their job

If your gonna gamble online , just suck it up and send them the docs if you wish to continue playing, sooner or later you will have to break down and send them anyways, so just be done with it and not make a big deal out of it.

3 Dice will not sell your info nor will Enzo or anyone there try to steal your identity if that is the worry, this is a trusted casino and as a player for over 2 years , you should know this by now, right ?

Just my opinion for what it is worth if any

Laurie

worth as much as anyone else's

 

[Alfran]

I dont think anyone should hold something against a casino asking for ID, or get offended by it.
The fact that they refuse a deposit proves that they take their job and player integrity seriously. I mean its unheard off for casinos to refuse deposits, usually most just take deposits even when they shouldn't for whatever reason,.... and problems only arise when you want to withdraw,.. then all sorts of complaints come about. Sure it is inconvenient and perhaps unusual and could be annoying, but it is what it is.

 

[me_and_ed]

I find this a senseless and somewhat vindictive post, its right in the terms of use:

3DICE.COM relies on all of these representations and warranties.By applying for registration, the user hereby authorizes 3DICE.COM to make all and any inquiries as 3DICE.COM sees fit and considers being necessary in order to verify the information provided by the user. The user hereby grants 3DICE.COM the possibility to ask the user at any time to submit proof with reference to age, identity and place of residence.In case 3DICE.COM suspects that any of the information, provided by the user, is untrue, inaccurate, incomplete or not true, 3DICE.COM reserves the right to suspend and/or terminate the registration and/or account.The user has the responsibility to update the information provided at registration - in order to keep it complete, accurate and true.The following persons are not allowed to register or hold an account on the site: employees of 3DICE.COM or any of its licensees, promotional or other agencies, software suppliers and/or developers.Any of the aforementioned persons found to have violated this provision shall not be entitled to collect any winnings.

 

[Balthazar]

I get ID'd for buying beer and was ID'd for cigg's today by a 20 something year old clerk and I'm 50 but its their job

Here they have to ask for ID's if you (according to the clerck) look under 25 (while the minimum age required for alcohol/tobacco/lottery is 18).

Asking a 50 year old for her ID's because they have to ask everyone is beyond ridiculous. I truely hate this kind of law that brushes everyone with the same brush regardless of common sense.

 

[Balthazar]

Casinos often ask for fresh documents when an earlier one expires, such as a photo ID gone past it's expiry date, or a credit card that has been reissued with a fresh expiry date, even where the number itself remains the same.

That doesn't make any sense and I would never comply with such request.

 

[Nifty29]

That doesn't make any sense and I would never comply with such request.

You agreed to it when you created an account at almost all casinos.

If you're not prepared to do it, then why agree that you will in the first place?

 

[Stovetopp]

Here they have to ask for ID's if you (according to the clerck) look under 25 (while the minimum age required for alcohol/tobacco/lottery is 18).

Asking a 50 year old for her ID's because they have to ask everyone is beyond ridiculous. I truely hate this kind of law that brushes everyone with the same brush regardless of common sense.

I guess , if you don't live in the US YOU WONT UNDERSTAND THAT BY ASKING EVERYONE , THEY CAN'T BE ACCUSED OF "PROFILIING"
Here in US, if there is a tall guy with a beard, looks like bin laden, wears a robe ala bin larden etc etc , they cant stop and ask anyquestions because that would be profiling. Only time they can stop him is after he throws a bomb in a crowded restaurant killing hundreds so BALTHAZAR, relax go with the flow
You folks must be young Why go through all that aggravation, either skip this casino, move on to another Its not even worth thinking about

 

[3Dice]

Hiya Guys,

I know its always a little bit awkward - both irl and online - to be asked for ID, and I'm well aware that quite a few operators out there are indeed using this all to often at that exact point in time where a shady operator would apply a stalling technique ..

In general tho, you want an operator to do these checks - and more important you definitely want them to stop the deposits while the verification is going on. Identity theft is a very real thing these days - and its no fun being on the other side of it ..

That's more the general case tho - in this specific case the user volunteered information that was inconsistent with previous information. That's about all I can say about it without invading privacy. Kind of the feeling you have as seeing the dog lift its leg to pee the first time you walk 'her' with a brand new pink leach

It's also just a formality - one that is undoubtedly easy to clear up - and quickly forgotten. At the end of the day its a small effort that ends up protecting everyone.

Cheers,

Enzo

 

[Nifty29]

Thankyou Enzo.

It shines a different light on things

@OP....what is the REAL reason you won't/don't want to provide ID? SInce you have possibly mislead the membership, especially by suggesting all US players will be blocked until they send docs, the least you can do is tell the truth.

One things for sure....its not righteous indignation that is stopping you coughing up some ID. I actually think you owe 3Dice an apology.

 

[GrandMaster]

I guess , if you don't live in the US YOU WONT UNDERSTAND THAT BY ASKING EVERYONE , THEY CAN'T BE ACCUSED OF "PROFILIING"
Here in US, if there is a tall guy with a beard, looks like bin laden, wears a robe ala bin larden etc etc , they cant stop and ask anyquestions because that would be profiling. Only time they can stop him is after he throws a bomb in a crowded restaurant killing hundreds so BALTHAZAR, relax go with the flow
You folks must be young Why go through all that aggravation, either skip this casino, move on to another Its not even worth thinking about

I don't know whether you are trolling or just don't understand the meaning of profiling. If someone looks like a wanted criminal, he can be stopped, that's not profiling. Only checking the immigration status of dark-skinned people, but not of white people would be an example of racial profiling.

 

[skiny]

Here they have to ask for ID's if you (according to the clerck) look under 25 (while the minimum age required for alcohol/tobacco/lottery is 18).

Asking a 50 year old for her ID's because they have to ask everyone is beyond ridiculous. I truely hate this kind of law that brushes everyone with the same brush regardless of common sense.

I live in Canada and I have never been asked for ID in my life while buying cigarettes or booze. It was great when I was 17 but when you're in your 40s it would be nice for someone to mistake you for a teenager once in a while.

I guess , if you don't live in the US YOU WONT UNDERSTAND THAT BY ASKING EVERYONE , THEY CAN'T BE ACCUSED OF "PROFILIING"
Here in US, if there is a tall guy with a beard, looks like bin laden, wears a robe ala bin larden etc etc , they cant stop and ask anyquestions because that would be profiling. Only time they can stop him is after he throws a bomb in a crowded restaurant killing hundreds so BALTHAZAR, relax go with the flow
You folks must be young Why go through all that aggravation, either skip this casino, move on to another Its not even worth thinking about

As far as I know the police can stop anyone they like if they have proper cause for suspicion. Race is not proper cause for suspicion nor is it a free pass to avoid questions. If you suspect someone might commit or has committed a crime then by all means, stop this person regardless of their race. But you can't just suspect everyone who is of a foreign nationality.

Personally, I never have a problem with the police asking questions. I appreciate the job they're trying to do and I'm happy to help. Sadly, the police never have any questions to ask me.

I live in a fairly nice building and it's pretty rare that there's any kind of commotion. I don't think I've seen the police around here once in the last 3 years and I never get pulled over so my conversations with the police are pretty few and far between.

One day someone suddenly started pounding on my door with their fist. I was almost to the door when I heard "FIRE DEPARTMENT." I opened the door and there were four young firemen standing in the hallway. I looked up and down the hall and then said to the one in the front of the group - "Stripogram?" And although the one in the front didn't even smile the two in the back seemed to think it was quite amusing. Then he said "A woman in the lobby said you had a gas leak in your apartment." I said everything in these apartments are electric. If there's a gas leak in here it would be more of a medical problem than a fire hazard. He stared at me for a minute and then said "Sorry" and they just kind of wandered off. No police though. Maybe next time.

A cop did ask me once many years ago why I was doing 130 in a 90 k/h zone. I looked around and then back at him and said "I'm in a hurry." He seemed a little caught off guard by the honesty. I think that and the fact that it was 3 am in the middle of nowhere resulted in him letting me drive off without even a fine.

 

[lotusch]

It's common for any casino to request at any time ID info from a player as they are also taking a risk by accepting your deposits, example , someone could pretend to be you and commit fraud against you, it protects you, the casino and your credit card.

Well in my humble opinion the protection against fraud came 2 years too late in this case...
I think any casino should ask for ID and verification documents even before you can start making deposits and withdrawals upon registration of your account.
Sure 3Dice is in its rights to ask for ID but why only asking for it why OP has account already for like 2 years.
So I have to sympathise with OP a bit in this matter.

Personally I deliver my verification documents right away after registering with a new casino.
Saves a lot of hassle as your account will be verified in no time normally.

 

[skiny]

Well in my humble opinion the protection against fraud came 2 years too late in this case...

Well, you know what they say. Better late than pregnant.

Maybe the OP said something in the chat room. Maybe one of the reps saw something that looked weird. Whatever the reason was it's far better to ask for ID before the player deposits if there is cause for suspicion than to wait until after they try to withdraw. This is how you avoid these threads that start with "Well, they were happy to take my deposits....."

When a casino asks for ID you have two choices. Provide it or stop playing there. Most casinos probably don't care either way. The choice is yours.

 

[dionysus]

I live in Canada and I have never been asked for ID in my life while buying cigarettes or booze. It was great when I was 17 but when you're in your 40s it would be nice for someone to mistake you for a teenager once in a while.


.

lol, I live in Canada, and am in my 40s - I get asked for ID for smokes and at the B and M all the time

 

[skiny]

lol, I live in Canada, and am in my 40s - I get asked for ID for smokes and at the B and M all the time

Where do you get asked for ID? I even asked the girl at Giant Tiger why she never asks me. She said "I trust you."

I said "Oh, good. You need a ride home?"

She said "You wish."

Smart girl.

 

[dionysus]

Where do you get asked for ID? I even asked the girl at Giant Tiger why she never asks me. She said "I trust you."

I said "Oh, good. You need a ride home?"

She said "You wish."

Smart girl.

LCBO, SAQ (those are ontario and quebec liqour stores, respectively, for non canajuns) in Collingwood, Wasaga, Toronto,
Peterborough, Ottawa, several bars in several cities, as well as gas stations, casino in both privinces

 

[maxd]

I used to hang out in a biker bar in Sask because they had some damn good blues bands coming through. Every time I went to the bar the f***ing bartenders would ID me, even if I had just been there talking to the same bartender 20 minutes earlier. I finally got pissed off and said "why always ask for ID"? The guy told me "grow some hair" and they all had a good laugh. I looked around the place and sure enough, my 2 mm of hair was the shortest in the place, by far. I never did grow my hair any longer but they eventually stopped asking for my ID. Nobody offered me a ride home though.

 

[skiny]

LCBO, SAQ (those are ontario and quebec liqour stores, respectively, for non canajuns) in Collingwood, Wasaga, Toronto,
Peterborough, Ottawa, several bars in several cities, as well as gas stations, casino in both privinces

Grow some hair.

 

[dionysus]

none grey, and plenty of it but thanks anyway

 

[blonde]

I'm gonna derail the thread just cuz I can't stop laughing at Dion pic lmao....

 

[Nifty29]

Its interesting that the OP has gone silent since Enzo revealed what's REALLY going on.

 

[rena35]

Well in my humble opinion the protection against fraud came 2 years too late in this case...
I think any casino should ask for ID and verification documents even before you can start making deposits and withdrawals upon registration of your account.
Sure 3Dice is in its rights to ask for ID but why only asking for it why OP has account already for like 2 years.
So I have to sympathise with OP a bit in this matter.

Personally I deliver my verification documents right away after registering with a new casino.
Saves a lot of hassle as your account will be verified in no time normally.

I agree that before a deposit is accepted,whatever verification needs to be done.

 

[jelsmith]

I don't think they would have asked for ID unless something was fishy. That's not how they roll. The OP must have said or done something that made them want it. The OP has not chimed in since.

 

[Nifty29]

I don't think they would have asked for ID unless something was fishy. That's not how they roll. The OP must have said or done something that made them want it. The OP has not chimed in since.

Yeah.

Wonder why?

 

[skiny]

I don't think they would have asked for ID unless something was fishy. That's not how they roll. The OP must have said or done something that made them want it. The OP has not chimed in since.

Jelly!

Where the hell have you been?

 

[jelsmith]

Held hostage by 2 children :sob:

 

[dunover]

In all fairness, after ~2 years of accepting his money (assuming that it's true) the risk for 3Dice is very minimal at this point and I'd not be happy either. It's not like he could have been depositing with a stolen credit card for the last 2 years and no one noticed.

Now I know that some casinos are "required" to ask for ID's after $XXXX has been deposited and this could be the case here. Or maybe they suspect him of multi-accounting? Other than that, I don't see any legit reason to ask for ID's after such a long time.

Personally I hate sending ID's. The less my personal informations are out there, the better I feel (and I sure understand why some US players are reluctant to send their ID's).

On the contrary, I'd say he's had a very good run not being asked for ID thus far. Once 3k of w/d's has been reached, the casino has to ask anyway. Most do it beforehand. OK, 3dice operates outside the box and can take US players and has some leeway there, but any player should be aware a casino can ask at any time, and have it ready stored on their PC. It takes 2minutes to do. With an accredited casino your ID is safe.

By the way Balt, today you were caught shoplifting in Marks and Spencers in Chelmsford and got a speeding ticket on the M62 near Hull at 17:00, and have just taken out a new Barclaycard with a £2750 credit limit.

 

[Drivethebeat]

So anyway the title says it all. As a heads up to american players at 3-dice just had a round of argument with Lance over at 3-dice. Im going to send them my ID but then I dont know if im going to play there much, 1.) their slots are tight and i win More at Club World, but i do like the chat feature and some of their slots at 3-dice but if anything I should be Id'ng them they win more money off of me lol.

That said, last night i made a deposit with paste and pay no problem, requested a withdrawal no problem, got an email about needing ID, ok first i had heard about it from anyone sent an email going HUH?? withdrew my request for withdrawal and played it and lost it (naturally their slots are soo tight) and they dont like you to say anything negative about them they only want to hear positive (too bad with me you get the good and the bad). So tonight i go to make another deposit with paste and pay and told I cannot deposit they withdrew it till I can send them my ID. WTF?? Well guess what, not going to do i. I can be stubborn too. I just wont deposit and I told Lance the rep that. I will just play at Club World where I actually Do win once more often than not and can make deposits while they wait on my Id and they actually accept constructive feedback. I honestly had a scanned copy of it in an email ready to go out to them tonight till this happened, now far as im concerned they can wait till the cow jumps over the moon

I will eventually send them my ID, in a few months....

I did the same exact thing. Made numerous deposits and maybe only 1 withdrawal in the past. Then all of a sudden they asked for documents! Seems as though I haven't sent them in the past. It took months before I acquiesced. After being with them for 2+ years, two days ago I sent a picture of my driver's license and a picture of me holding it and a copy of some official letter with my name and address. This morning finally won something. Waiting for a check to be processed (more than 24 hours even though they have weekend cash outs) most likely Monday. Hopefully to be received by Wednesday.

 

[naththo]

Thats normal re ID procedure. Because casino wants to make sure you are a real identity to it. Its your responsibility to provide information to them to prove who you are, its the law too. It is to protect against fraud/money laundering etc. Identity theft is becoming common now because this is internet. So casino have not got much choice but to ask for id with current valid driver licence, valid passport, bill with ur home actual address, valid bank card with partial number only and your valid expiration date, sometimes in some cases they might ask you for more if they are still unsure of your identification. During that time, it is normal to block you from withdraw or deposit until these verification are successfully passed and approved. Please notes you MUST send very clean picture of them with border all around them or they will refuse to accept. If you do not provide them information then it is normal for casino to put in as a result of possible fraud and block you from entering their casino and block you from deposit/withdraw. They will return deposit if necessary after blocking you permanent from casino. The rest of winning will be null and void.

In some cases, if things have change they will ask you again to provide it. And its your responsibility to update it as well.

So please do the right thing, tell the truth, save the hassle, then casino will be in a better mood with you. Otherwise they will be grumpy and karma will bite you.

Nathan.

PS Sometimes casino decide not to let you visit their casino anymore and they don't want you if it is nothing to do with fraud or so. Thats bad luck. It is entirely up to casino. But casino have no rights to withhold your current deposit, they must return immediately after kick you out.