fairbro20
Dormant account
- Joined
- Nov 18, 2012
- Location
- cheltenham uk
i tried to withdraw my total balance of £199.77 from 21 grand casino at the beginning of november, the process began and i forgot about it for over a week (withdrawals take 2-5 days to process) i sent an email to the support department to see what was taking so long and after a couple of days they got back to me and said they were still waiting for documentation from me to confirm my identity. they said they had sent an email 24 hours after i attempted the withdrawal (they didn't!) so i got onto live chat and spoke to them about it and they they don't have access to my account so can't tell me, i needed to email the finance department!!!! i emailed them again and didn't get a reply so went to live chat again and they sent the faxback email and told me everything i needed to send, i sent it all and had it accepted 8 days ago and my withdrawal is still processing!!!! i just spoke to live chat and they said they will spreak to the department and i should hear back SOON.
i googled the casino after a couple of weeks and saw this site with a thread about them and slo paying, i feel abit stupid that i didn't look up info about them before i started playing but i guess ive been lulled into a false sense of security as ive never had a problem before now. DEFO be researching in the future.
i googled the casino after a couple of weeks and saw this site with a thread about them and slo paying, i feel abit stupid that i didn't look up info about them before i started playing but i guess ive been lulled into a false sense of security as ive never had a problem before now. DEFO be researching in the future.