21.co.uk Casino Problem

[CasinoBen]

I said that it was just prior to closing the chat, which it was. I got sent the chat log over Skype and it did not show the time, just the time that the chat ended. This is what I received as it seems that I need to show documentation for everything:
Hello Client. How may I help you?

Client

hi

can you confirm when the exclusion on my account ends please

Emir

What is your username and I will have a look, one moment

Client

xxxx@xxxx is my login

Emir

You decided to close your account permanently, so your account will not be reopened I am afraid

Client

did i self exclude

Emir

Yes

Client

okay thank you

8:27 pm

 

[brianmon]

Rather than having things hidden away in T&C

Would it not be in everyone's interest, casinos and customers, if when registering at a site, there was a question such as
'Have you previously registered at any of the following casino sites?' and a tick box for each associated site 'yes' and 'no'.

Then if any of the boxes show a yes, a check can be done, and if all the boxes show a no, an account can be registered in the normal way.

But if someone lies about not having an account, then they deserve any consequences

 

[needhelp21]

Rather than having things hidden away in T&C

Would it not be in everyone's interest, casinos and customers, if when registering at a site, there was a question such as
'Have you previously registered at any of the following casino sites?' and a tick box for each associated site 'yes' and 'no'.

Then if any of the boxes show a yes, a check can be done, and if all the boxes show a no, an account can be registered in the normal way.

But if someone lies about not having an account, then they deserve any consequences

Of course that's what should happen mate but they'd rather you signed up. Notice how they haven't contacted you to refund your losses at betspin? Yet if you'd have won they'd have voided and have admitted such. It's an absolute scam. Then they weasel out of it. Anyway if you're the same company, Ben, then my deposit shouldn't have been accepted. Given I had a £1 deposit limit on my guts.com account. Or do responsible gambling measures across the two sites exclusively and conveniently only apply to exclusion, Ben?

I mean I did set a £1 per month deposit limit on my account, surely your sister site wouldn't accept a £240 deposit from me? Not when they align the responsible gambling ethics for the two sites so closely

 

[frogrest22]

Well this thread has certainly grown legs since i started it....

I have contacted IP&S to find out if i indeed have any other accounts within the group; which i did. The casino in question had also voided my winnings and returned my deposit in a similar fashion to that of my situation with 21.co.uk. At the time i did PAB (a year ago), however it went nowhere.

In both situations with 21.co.uk and the other IP&S site my account closure was triggered by a withdrawal being requested. As I said in my previous post i am skeptical that if i had lost my deposit my account may still be open. Casinos can't have it both ways; however that said, l accept that I am an adult and it is me that makes the deposits to gamble; so I accept my losses.

I think that the casino's need to do more to stop this from happening. Players should not have to become a private investigator to find out if they can join a site and play legitimately. The checks should be automatic on sign up, in addition to making it made clear if there are other casinos they are associated with; and along with how their self exclusion policy is applied across their casino network.

This is the last post from me on this thread, as for me the matter is closed. I have learned my lesson to apply more due diligence if and when I join a new casino, particularly one that is not accredited at casinomeister.

 

[needhelp21]

Well this thread has certainly grown legs since i started it....

I have contacted IP&S to find out if i indeed have any other accounts within the group; which i did. The casino in question had also voided my winnings and returned my deposit in a similar fashion to that of my situation with 21.co.uk. At the time i did PAB (a year ago), however it went nowhere.

In both situations with 21.co.uk and the other IP&S site my account closure was triggered by a withdrawal being requested. As I said in my previous post i am skeptical that if i had lost my deposit my account may still be open. Casinos can't have it both ways; however that said, l accept that I am an adult and it is me makes the deposits to gamble; so I accept my losses.

I think that the casino's need to do more to stop this from happening. Players should not have to become a private investigator to find out if they can join a site and play legitimately. The checks should be automatic on sign up, in addition to making it made clear if there are other casinos they are associated with; and along with how their self exclusion policy is applied across their casino network.

This is the last post from on the thread, as for me the matter is closed. I have learned my lesson to apply more due diligence if and when I join a new casino, particularly one that is not accredited at casinomeister.

Even the one's that are accredited are guilty of it though. Look at these jokers in this thread. There's NOTHING in their terms linking the two sites directly, you literally have to google the license holder's name to make the connection.

 

[Casinomeister]

... I won't involve the UKGC or PAB, because we both know that any "evidence" you do supply will miraculously show that I was excluded a minute before giving Emir my login details, 5 days after excluding from betspin, and 4 minutes after requesting a new password. Yet I funnily enough confidently stated in this thread before that time that I was excluded, it now transpires that I wasn't but then was, suddenly. Get lost Ben, you're a joke if you expect anybody to believe that. I'll dispute the transaction with my bank. I know I was excluded and you do as well. I exclude from all casinos when I stop using them. I'm assuming deposit limits aren't applied across the full network too by the way, but exclusions are? That'd be convenient too.

Hope the money goes towards a nice xmas party for the guts.com if you do get to keep it, I'll just post my amazing story around the web so people know what they're dealing with. Good night

Obviously you have chosen to disregard the forum rules concerning our zero-tolerance policy when it comes to posting complaints. Badgering and insulting the casino rep with trollish comments is a fast-track ticket to getting your account shit-canned.

So you don't want to involve the UKGC or PAB? Well then all I can say is "happy trails to you - scammer". Take your bullshit elsewhere.

Since you're so into excluding yourself from casinos, and you have a serious issue determining what is socially acceptable behavior, I'll do you a favor and exclude you from this forum as well.

Adios.

 

[muziq]

well done Bryan

so happy to see the reps are protected here they are integral part of forum

and the ones who help players if there is a trouble and also protecting casinos

so bullying them shouldn't be tolerated anyway and lest hope no rep has to leave forum like "igor" did

 

[dunover]

Well another poster has gone 'red' while I've been in the land of nod!

It's getting to be a routine lately. Must be the alignment of the Earth, Sun and Moon and the eclipse due this morning.

The only thing constructive thing I can add here is that I have previously suggested on here that accredited sites are recommended to have ANY related sites listed in their RG or other terms which if SE'd from would affect the player's status at their site.

There is also a difference between SE and 'taking a break'. I might go abroad for a month and for security close all my sites for 28 days whilst away, but not for RG reasons. Exclusion is different. It is sometimes confusing and unless set out in the terms can be used against a winning player by some dodgy sites, especially C*ss*va who have been notorious for this.

Maybe a new Dunover term...

"Any player using the self-administered account suspension facility for a fixed period at one or more of our related sites (LIST XX YY ZZ) shall be able to play normally at the site(s) remaining. If however a player has requested permanent closure or exclusion for any account(s) in our group or otherwise cited gambling issues at any time as a reason for any actions taken concerning their account(s) then in accordance with Responsible Gaming regulations we will void all future bets should they be made by the said player and return any deposit(s) they make. No winnings will be paid."

 

[maxd]

FWIW this self-exclusion scam has been going on since early fall last year, as I recall. There have been way too many of these "I excluded myself at XYZ but you let me play at ABC so give me back the money I lost" claims and complaints in these past few months for it to be coincidence. You can bet these guys won't be kvetching if they win.

 

[geordiecolin]

10 days I have been waiting for my docs to be verified and each time I get fobbed off in live chat that their accounts department are very busy and they will be dealt with as soon as possible. In the mean time I had my £80 withdrawal request reduced to £50 due to a no deposit win cap. What a joke!
If they think that I will just blow the £50 then they are very much mistaken.

 

[Jd666]

10 days I have been waiting for my docs to be verified and each time I get fobbed off in live chat that their accounts department are very busy and they will be dealt with as soon as possible. In the mean time I had my £80 withdrawal request reduced to £50 due to a no deposit win cap. What a joke!
If they think that I will just blow the £50 then they are very much mistaken.

I was giving up hope myself Colin after the fiasco with my new debit card, but my £50 from BetUK landed in my bank at midnight.

Only taken 2 weeks

 

[geordiecolin]

I was giving up hope myself Colin after the fiasco with my new debit card, but my £50 from BetUK landed in my bank at midnight.

Only taken 2 weeks

I requested the withdrawal on the 28th. if even one person deals with docs 40 hours a week how many docs should they get through? And they keep sending me emails requesting feed back on how satisfied am I with their customer service

 

[Jd666]

I requested the withdrawal on the 28th. if even one person deals with docs 40 hours a week how many docs should they get through? And they keep sending me emails requesting feed back on how satisfied am I with their customer service

I got all the "verification department is unexpectedly busy" sob story, so for the last week I have just left them to it.

This promo really must have caused them problems, dont think they would have expected many cashouts on a £2 bonus with 50x WR.

I requested on the 26th so you may get yours in next couple of days

 

[geordiecolin]

I got all the "verification department is unexpectedly busy" sob story, so for the last week I have just left them to it.

This promo really must have caused them problems, dont think they would have expected many cashouts on a £2 bonus with 50x WR.

I requested on the 26th so you may get yours in next couple of days

Tin foil hat plus a cling film shield moment.
I wonder if a casino that had just taken a big hit has some way of redeeming it back by effecting pay outs to depositing customers after taking that hit in order to balance the books back in their favour?

 

[Jd666]

When i got my verification request from Slot Boss, I noticed it was from the same person as the Bet UK request was from.
I messaged them back saying that I hope I dont have all the same hassle as what I have done with Bet UK.
Never heard anything back, and that payment also went in this morning and that was requested 3 or 4 days later

I bet they have paid a small fortune out on this.

 

[geordiecolin]

When i got my verification request from Slot Boss, I noticed it was from the same person as the Bet UK request was from.
I messaged them back saying that I hope I dont have all the same hassle as what I have done with Bet UK.
Never heard anything back, and that payment also went in this morning and that was requested 3 or 4 days later

I bet they have paid a small fortune out on this.

I suspect that videoslots events such as their weekend free rolls and the successes gained at videoslots re traffic has effected the incomes of very many casino's?
Videoslots model must be the biggest success in online gaming of recent years?